We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 176 Hersonissos hotels

Smartline Village Resort & Waterpark

4.0 of 5 Hotel   |   Hersonissos, Crete 70014, Greece
Hotel amenities
Save Saved
You added Smartline Village Resort & Waterpark to your Saves list
Smartline Village Resort & Waterpark
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
67%
Ranked #56 of 176 hotels in Hersonissos
A recent review
5 of 5 stars reviewed yesterday
Martin J
  • Overview
  • Reviews (580)
  • Photos (407)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (141)
  • More
true
Write a Review

580 people have reviewed this hotel

Traveler rating
    171
    202
    120
    50
    37
See reviews for
338
136
2
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Having read some negative reviews before arriving made trip with some apprehension .Pleasantly surprised however .staff very helpful ,rooms basic but very clean ,pools clean ,bar staff excellent .( especially Anthony and John in the evenings ) Main desk although manic on arrival coped very well with demands Food varied , something for everyone at all meals ,Children had their... More

Was this review helpful? Yes 4
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

Thank you for sharing with the readers of Trip Advisor the delight you had with your stay at The Village Resort.It gives us happiness to know that you had a great time in our hotel and it gives us courage to become even better. Our staff thank you so much for your kind comments and we will be happy to... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

i came to a vacation and i really was amazed by the way they threat us. my daughter has some serious allergics and the chef- YANIS helped us every time we came to the dinning room 3timeas a day and allways with a smile and so were all the staff allways so kind to us i very much like to... More

Was this review helpful? Yes 3
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

We are delighted that you have enjoyed such a wonderful holiday here with us at The Village Resort and for taking the time to write your review on Trip Advisor.It will be a pleasure to welcome you next year again. Kind regards More

Birmingham
Contributor
17 reviews 17 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we stayed here 8th- 22nd August 2014 for a 2 week break and i can honestly say i couldn't fault this hotel. when we arrived we got greeted by very friendly reception staff, they booked us in and took us to our rooms via Buggy. Our room inside was very nice, clean and up to standards however, we were on... More

Was this review helpful? Yes 4
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

Thank you for writing such a wonderful review on the Trip Advisor website. It is a pleasure for us to learn that you had such a good holiday here with us. Your kind comments about our staff shall be passed on to them as it is rewarding for them to read how their efforts have enhanced the whole holiday experience... More

Warsaw
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This vacation was superb. I want to write a review as I was suprised with some other reviews. Before I go anywhere I check every possible source of information. I found out that some negative opinions were exaggerated. So to the point THE HILL The village consists ca. 280-300 rooms in 3-4 lines on the hill. Reaching the highest room... More

Was this review helpful? Yes 14
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

What a fantastic commendation! We wish to express our heartfelt thanks to this reviewer for taking the time to write on the Trip Advisor website. The management and staff of The Village Resort are dedicated to hospitality and creating the friendly atmosphere.. Your kind comments about our staff shall be passed on to them as it is rewarding for them... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Before me and my 11 year old son went i was reading these reviews and wondering if i made the right choice in coming here. When we arrived on the 1st august for 2 weeks i was impressed from the start. We got put in a room at the top 1009 which was ok but i wanted a sea view... More

Was this review helpful? Yes 9
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

Thank you for writing such a wonderful review on the Trip Advisor website. It is a pleasure for us to learn that you had such a good holiday here with us. Your kind comments about our staff shall be passed on to them as it is rewarding for them to read how their efforts have enhanced the whole holiday experience... More

Liverpool, England, United Kingdom
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a 10 nights all inclusive holiday at this very nice, well maintained all inclusive family friendly hotel. Please don't believe all the negative things people write about this place, as the saying goes "you can't please all of the people all of the time". This is our third all inclusive holiday and was by far... More

Was this review helpful? Yes 11
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

Thank you for sharing with the readers of Trip Advisor the delight you had with your stay at The Village Resort.It gives us happiness to know that you had a great time in our hotel and it gives us courage to become even better. Our staff thank you so much for your kind comments and we will be happy to... More

Berlin, Germany
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We spend 1 week in the village resort and we enjoyed every day there. Every day delicious food and desserts. in the bar we had a big variety of drinks and coctails.We had a nice room with seaview and very clean. All the hotel was very clean. Amazing waterslides! Staff was very friendly and helpfull. We thank you for the... More

Was this review helpful? Yes 9
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

We are delighted that you have enjoyed such a wonderful holiday here with us at The Village Resort and for taking the time to write your review on Trip Advisor.It will be a pleasure to welcome you next year again. Kind regards More

Merthyr Tydfil, Wales, United Kingdom
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I have just returned from the village resort and waterpark in Greece. The hotel was beautiful and spotless at all times so was the pool areas and and all of the grounds. The staff were absolutely brilliant they couldn't do enough for you always polite and friendly. We chose this hotel because my kids like the waterpark... More

Was this review helpful? Yes 10
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

Thank you for writing such a wonderful review on the Trip Advisor website. It is a pleasure for us to learn that you had such a good holiday here with us. Your kind comments about our staff shall be passed on to them as it is rewarding for them to read how their efforts have enhanced the whole holiday experience... More

Berlin, Germany
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

i want to thank all the staff for this great holiday. We enjoyed every day the delicious food. The allinclusive drinks at the bar was fantastic. First time in a allinclusive resort i see such a big variety of drinks. The hotel is very clean.The staff is very friendly and always smiling.

Was this review helpful? Yes 11
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

Thank you for your review written on Trip Advisor. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again to The Village Resort for a future stay. Kind regards More

Modiin, Israel
Reviewer
5 reviews 5 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hi, We have stayed at the Village Resort and Waterpark for 3 nights during the last weekend and here is our impression :-) : The good: 1. Variety of pools: for toddles, children, for families and a relax pool. The Water park was great - our girls just love it! although this is a peak season, the lines to the... More

Was this review helpful? Yes 14
General Manager Z, Manager at Smartline Village Resort & Waterpark, responded to this review

We are delighted that you have enjoyed such a wonderful holiday here with us at The Village Resort and for taking the time to write your review on Trip Advisor.We would like to apologize for barman's attitude.Our direction , and we really try for it , is to be not only very friendly and helpful but also very polite to... More

Owners: What's your side of the story?
If you own or manage Smartline Village Resort & Waterpark, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Smartline Village Resort & Waterpark? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Smartline Village Resort & Waterpark

Address: Hersonissos, Crete 70014, Greece
Location: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Smartline Village Resort & Waterpark 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, HotelsClick, BookingOdigeoWL, Venere and Tingo so you can book your Smartline Village Resort & Waterpark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mareblue Village & Aqua Park Hotel Chersonisos
Mareblue Village And Aqua Park
Mareblue Village Hersonissos
Mareblue Village Hotel Hersonissos
Smartline Village Resort & Waterpark Crete, Greece

407 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (397)
Viewed
Hotel & grounds (68)
Viewed
Dining (17)
Viewed
Pool/beach area (75)
Viewed
Room/suite (43)
Viewed
Bathroom (12)
Viewed
View from room (30)
Viewed
Family/play areas (6)
Viewed
Business center/function rooms (1)
Viewed
Other (145)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Hersonissos with
any amenities

Amenities

Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style
#28 Luxury Hotel in Hersonissos #44 Family Hotel in Hersonissos
Hotel Class
Number of rooms
275

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Smartline Village Resort & Waterpark and other travelers.
2 questions
Ask a question
Questions? Get answers from Smartline Village Resort & Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer