Staff / Service / Hotel - We booked a suite with a pool. On arrival we were upset to find the pool was no better than a child's paddling pool in the shade, so requested a new suite. The front of house / reception Manager was really unhelpful and rude. The Thomson rep finally sorted out a new room (6... more

We stayed at Sensatori Resort, Crete in September 2009 for two weeks. We have stayed at many 5 star resorts (especially spa resorts) around the world and this was definitely not 5 star. That being said it was a very nice hotel and was certainly clean. However, we do feel cheated as we paid extra money to have a room... more

Recently returned from a two week stay at the Sensatori. I travelled with my husband and two young children and found the hotel very mediocre. My husband and I have been fortunate to travel extensively over the years,business and pleasure, so we do have high expectations of "five star" accomodation having stayed in some very nice places in the past.... more

We've just returned from 11 nights at this brilliant hotel. Whilst the final few days weather was far from great the hotel and the staff more than made up for it!!! The rooms are huge as is the bed, we had a family room with sea view (6108) which was great and had all mod cons and it's no lie... more

We stayed at the resort during its final week of operation ending 1 November 2009. As the week progressed the hotel facilities, limited in any case, became further reduced. I am now writing this in the lounge bar after a final evening meal and having found my way across the complex by the aid of my own torch. The weather... more

just returned from a one week stay from 18th to 25th October 2009. Like many others, I was slightly worried about the prospect of being disappointed, having read many reviews by obviously disgruntled travellers. I am pleased to say, it was a great trip and we left the resort happy. We travelled as a family of four, with two girls... more

A great holiday and all things to all people. We went for a relaxing break from 9 to 16 October, two weeks before the end of the season and it was fabulous; half full but with a full complement of staff. We were pampered! There was a mix of people there; young couples with families, older couples with teenagers, oldies... more

Just got back from a one week stay at the Sensatori. All in all we had a good holiday and the hotel probably lived up to my expectations as a package destination but it could have been so much better. I had read a lot of reviews about the fantastic food before we left and while I thought the choice... more

This is going to seem like a long review, but if you are anything like we are it covers everything and hopefully will be very useful to others planning to visit Sensatori, so well worth reading!! Holiday for 2 weeks, 2nd October (Friday) to 17th October (Saturday). Our holiday started with a 3hr delay – something we’re not used to!... more