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Royal Heritage-Tripura Castle

Certificate of Excellence
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Tripura Castle Road, Shillong 793003, India
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1 room 1 guest
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Royal Heritage-Tripura Castle
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104 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vienna, Austria
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Pleasant location in Shillong, lovely architecture BUT the rooms are small and cold, bathrooms are so old. Globally they have very poor facilities, the food is deceiving and expensive, and the staff is inefficient and unfriendly. I was very disappointed.

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Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for 2 nights with my family but was very disappointed with their service. They provides average service and charge high rates which is not worthy specially when you are traveling with your family as a leisure trip. The management should understand that just by saying heritage property the people will not get the value for... More 

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TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! Please allow me to share with you that our staff are trained professionals and strive to treat guest concerns and requests with utmost care and empathy. However, given your comment we will look into the matter and if necessary, take the appropriate measures to avoid future recurrences. We realised that you had... More 

Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed 4 weeks ago

Serene, set in a picturesque locale, this is truly a little haven for tired city dwellers like us! The smiles, the high standard of cleanliness, the soft, clean sheets, the quick service and most of all the privacy one can get away from the hustle and bustle of the busy town, all add up to a wonderful experience. Thank you... More 

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TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! We thank you for sharing your experienced with us. It was a great pleasure to have you as our guests in our property. Your valuable comments do encourage us to improve our service even more. We hope to see you again in our property in future. Warm Regards, Debajit Roy More 

New Delhi, India
Level Contributor
176 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 554 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The hotel is located on top of a hill away from the city noise. It is a old heritage property. Main portion is still occupied by the owners. It has two wings an old heritage wing and new modern wing. Both have their owns plus and minuses. Heritage rooms are small but in main compound with restaurant and bar. The... More 

Was this review helpful? Yes 5
TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! We thank you for sharing your experienced with us. We are happy to know that you had a pleasant experience in our property. Yes, the property has two wings, The Old Wing and The Garden Wing. The serenity with its surrounding adds to the beauty of staying in Royal Heritage Tripura Castle.... More 

Ahmedabad, India
1 review
4 of 5 stars Reviewed July 16, 2015

I stayed recently with my wife for 3 nights. Location is on a hill top, away from any noise, calm and serene. Overall ambiance is very good.The attending staffs are very polite and helpful and above all well mannered. The rooms are knit and tidy,could be a bit better. Breakfast is excellent with lots of options and can be compared... More 

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TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! We thank you for sharing your experience with us on Trip Advisor and we look forward to welcoming you again in the near future. Warm Regards, Debajit Roy More 

Guwahati, India
1 review
5 of 5 stars Reviewed July 5, 2015

Right from check in till the moment of check out.....I never felt long away from home, located in a serene area far from the cities hustle the authorities were hospitable enough to make me determined my mind for a few more visits in the future....please keep up with the excellent service provided by the team.

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TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! It was a pleasure having you stay at the Royal Heritage Tripura Castle and we thank you for sharing your feedback with us. We are delighted that you chose our hotel as the perfect venue to create those memories in. Truly pleased to note that you enjoyed the facilities at the hotel... More 

Jaipur, Rajasthan, India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 2, 2015

We stayed in tripura castle for 3 nights recently. It was a nice stay and I would rate it as decent property. Rooms are decent...wont say excellent. There were some issues which were sorted out on time. There is not much to do in property though...no activities and nothing which is a shortcoming and this property is located around 1.5... More 

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TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! First and foremost, we would like to thank you for spending your valuable time in sharing your views in Trip Advisor. Guest satisfaction is our top priority and therefore we value the points mentioned by you. It is through your constructive feedback that we are not only able to monitor the services... More 

Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 1, 2015

It feels great when you check in, mainly because you get that heritage feel !! The rooms still have that original heritage setup. Breakfast was good and being a North Indian, I never felt that I am out of place. (Aaloo Pranthas, mouth watering poori aaloo were just awesome) Staff was helpful, but one of the worst part of my... More 

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TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! Thank you for posting your comments in Trip Advisor and sharing your experience at Royal Heritage Tripura Castle! It is a pleasure to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit. Your kind words... More 

Mumbai
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed June 20, 2015 via mobile

I visited shillong recently on official trip and stayed at Royal Heritage hotel for 1 night. Well as for the city, i felt it is crowed and did not like much, but i liked the hotel. It is palace converted to hotel. Very peaceful and quiet surrounding. Based on limited interaction with the staff, they are simple and efficient. Room... More 

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TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! Thank you for taking the time to share your appreciation with us. It is an honour to note that you had a comfortable stay with us and enjoyed the hotel and its facilities. Your appreciation is most encouraging and will be shared with the whole team. We look forward to welcoming you... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed June 1, 2015

I stayed in Tripura castle on vacation with my family recently. Beautiful property with well appointed heritage rooms. The staff was very hospitable and friendly. Restaurant and Bar were warm and cosy. The hotel is not very far from the main city with good connectivity. Overall a great place to stay on vacation with family

Was this review helpful? Yes
TripuraCastle, General Manager at Royal Heritage-Tripura Castle, responded to this review

Dear Guest, Greetings from Royal Heritage Tripura Castle! We are humbled by your gracious compliments and are pleased to note that you had an enjoyable stay with us. Your feedback is most gratifying as it is our endeavour to ensure that our guests have a memorable experience each time they stay with us. Thank you once again for the appreciative... More 

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