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Hotel Polo Towers

Polo Grounds, Shillong 793001, India
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Hotel Polo Towers
Best prices for: 1 room 1 guest
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Ranked #6 of 18 Hotels in Shillong
A recent review
4 of 5 stars reviewed 5 days ago
NAVINSOI DELHI
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132 Reviews from our TripAdvisor Community

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44
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42
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Pune, India
Contributor
15 reviews 15 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed yesterday NEW

The lady at the reception made weird comments about our names and the place we came from while checking in. They 1st gave us a room with two single beds. When we complained about this to get a double bed, they showed us a room which had a stained and stinking carpet. We had to fight here to get a... More 

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DELHI
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The ambience is excellent. The rooms are slightly small but well maintained and the food is excellent .The general upkeep of the Hotel is excellent .Always prefer front side rooms because the view from the front side is very good .

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Noida, Uttar Pradesh, India
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed in June 2015 for 1 night. The location while searching for the hotel was a pain. As the traffic movement in Shillong is slow and due to one way traffic it was really difficult to find the hotel at first. Once reached the Hotel I had a sigh of relief that it was a standard hotel with smart and... More 

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Kolkata (Calcutta), India
1 review
5 of 5 stars Reviewed 1 week ago

The best and the classiest hotel in Shillong Proper - this hotel has it all - Good Rooms, Quick Check In, Great Food, Helpful People. Their Italian Restaurant serves the best Italian Food I have ever tasted.

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Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 4 weeks ago

Great staff. Food was good,rooms very comfortable.outdoor patio was cozy .the location is good.everything about the hotel was great. We would definitely go there again to enjoy the hospitality. I would recommend this hotel to travelers.

Review collected in partnership with this hotel

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Kolkata (Calcutta), India
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is centrally located. The reception and overall service are pretty good. The flip side is there is really no view in a beautiful city. We stayed at a 3rd floor room on the rear side. The breakfast in the Ginger was pretty good. We had a dinner too there once. While the quality was good, we had to... More 

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Gurgaon, Haryana, India
Top Contributor
58 reviews 58 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hotel reception is fab, but dont get lured by it only. Good rooms, large beds, Good food, courteous staff, and location in the heart of the city defines the hotel. However all rooms are not same, and few don't have AC. Rooms on 3rd floor and above are better as they have been recently renovated. Its nice for a... More 

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Thane, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is good but definitely not four star as the hotel calls itself. The breakfast buffet is good but hardly any changes everyday, as a result it becomes monotonous after some time. We stayed for eleven nights in room 101 on the first floor. While the checkin was smooth and superfast, the housekeeping leaves a lot to be desired.... More 

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Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 15, 2015

Let me first start with the positives : 1. The restaurant Ginger was good.The person in charge of the place is very courteous ,his team was also good. 2. The location and parking facility is good. Negatives: 1. Rooms needs a fresh coat of paint. 2. The bathroom toiletries were not adequate. The towels etc were old and off colour.... More 

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Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to know that you enjoyed the food at our restaurant "Ginger". Since you liked the food at Ginger, you should try out our other two restaurants-"Sky Grill" Our open air barbeque terrace,... More 

Mississauga, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

Any day at a hill station must start with a heartfelt n bellyful breakfast. Ever busy F&B team lead by Mr. Sharma and assisted by able floor boys like Vivek and others at Ginger make sure you've got your plate n palate full. Everyone at PoloTowers smiles, everyone is courteous. They make an extra effort to see you're taken care... More 

Was this review helpful? Yes 1
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong’s finest hotel and thank you for sharing your feedback on TripAdvisor. Your feedback on the food and most importantly the service is greatly motivating and will indeed encourage us to strive harder towards excellence. It is our responsibility and our number one priority to cater and... More 

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