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Hotel Polo Towers

Polo Grounds, Shillong 793001, India
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1 room 1 guest
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Hotel Polo Towers
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147 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (147)
  • Mar-May only
    (40)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (33)
All months
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Good property. Though just 2 KM from main market but hill station standard its little far off. Taxis are available just at its door step. Rooms are spacious. Bathrooms are OK. Just stayed for a day. Rest all fine.

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Guwahati, India
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Recently Visited Hotel Polo Towers Restaurants for Dinner. Nice well decorated restaurants have to go downstair from main entrance of the hotel. Ordered for two person: Creamy Soup,Chilli Capsicum Paneer,Veg Hakka Noddle & Veg Manchurian. Preparation of Noddle & Chilli Capsicum Paneer was good(Not Very Good), But Veg Manchurian with Semi-Gravy not found up to the mark.

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New Delhi, India
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was there in The SKY GRILL for a Family Dinner, SERVICE - 8/10 FOOD - 6/10 (You can definitely get Cheap and Good Meal Outside then here) VALUE - 5/10 (The Taxes are so High) Overall i had to wait for 30 Mins for my Bill to Be presented..

Was this review helpful? Yes 1
Mumbai (Bombay), India
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Its a small average hotel with great food. the price of the rooms are over priced, as the size of the room was small. the wash room was also very small. taps need repair. its located in the heart of the town. they have a spa which is closed on Sunday!

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Vadodara, Gujarat, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is costly for the kind of services its providing. Considering its charges of more than rs 5000/-, it should provide a five star facility. But its like a three star hotel. Rooms are clean but small. Location is also not very good. Staffs are also not well trained and most of them have long working hours. The hotel... More 

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Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are sorry we could not live up to your expectations. We are Shillong`s Only 4 Star hotel as certified by the Government of India, Department of Tourism. We think that it is pertinent to... More 

New Delhi, India
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I can say I had a satisfactory stay here. However, looking at the fares quoted by the hotel, I had assumed the rooms to be fairly well appointed. The rooms are small. I believe this would be true for medium category of pricing. They are small to the point of being claustrophobic since even the windows are covered. I was... More 

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Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to know that you had a pleasant stay with us, however, we apologise for the inconvenience caused to you. Sir/Madame, our rooms are airy, spacious and comfortable and exceed the size requirements... More 

New Delhi, India
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 24, 2015

While the hotel is centrally located, the rooms are tiny and the decor is dated. They have no air-conditioning as the management insists Shillong weather is better than an AC. The Wi-Fi didn't work and the food was just about average. No local cuisine was served. The hotel bar was decent though there was nothing Irish about it apart from... More 

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Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. Please kindly accept our sincere apologies for the inconvenience caused to you during your stay with us and not being able to live up to your expectations. As you know Shillong is a very cold... More 

Guwahati, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

Me and my wife went to shillong to celebrate our anniversary and we decided to stay at this beautiful hotel. Starting from food, rooms, receptionist, waiters, lobby, everything about this hotel is classic.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to know that you had enjoyed your stay at our hotel and we are also highly grateful for your note complimenting our facilities and services. It is due to guest like you... More 

Delhi
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 17, 2015

Definitely one of the finest hotel in Shillong,we booked 2 executive suites, the rooms are very spacious nice and clean.One of the rooms has got issue with the bed, as it has got some loose screws, the maintenance department shall look the proper integrity of the rooms before any guest entering. The front desk were nice and helpful. The food... More 

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Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We apologise with regards to the issue of the bed and we will surely look into it. It is feedback from our guests that helps us to strive towards perfection. It is due to guest... More 

kohima, india
1 review
4 of 5 stars Reviewed July 16, 2015

the stay was comfortable, room was well maintained, staff was very courteous. food was palatable but lacked variety - menu was very limited in buffet lunch / dinner. dessert was always in short supply.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to know that you had enjoyed your stay at our hotel. We are highly grateful for your note complimenting our services. In terms of our variety of menu the hotel features three... More 

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