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Hotel Polo Towers

Polo Grounds, Shillong 793001, India
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Hotel Polo Towers
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Ranked #6 of 18 Hotels in Shillong
A recent review
3 of 5 stars reviewed 4 days ago
wdp4 New Delhi, India
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Delhi, India
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

While the hotel is centrally located, the rooms are tiny and the decor is dated. They have no air-conditioning as the management insists Shillong weather is better than an AC. The Wi-Fi didn't work and the food was just about average. No local cuisine was served. The hotel bar was decent though there was nothing Irish about it apart from... More 

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Guwahati, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Me and my wife went to shillong to celebrate our anniversary and we decided to stay at this beautiful hotel. Starting from food, rooms, receptionist, waiters, lobby, everything about this hotel is classic.

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Was this review helpful? Yes 1
Delhi
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Definitely one of the finest hotel in Shillong,we booked 2 executive suites, the rooms are very spacious nice and clean.One of the rooms has got issue with the bed, as it has got some loose screws, the maintenance department shall look the proper integrity of the rooms before any guest entering. The front desk were nice and helpful. The food... More 

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kohima, india
1 review
4 of 5 stars Reviewed 1 week ago

the stay was comfortable, room was well maintained, staff was very courteous. food was palatable but lacked variety - menu was very limited in buffet lunch / dinner. dessert was always in short supply.

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Guwahati
1 review
3 of 5 stars Reviewed 1 week ago

On Checking in everything seemed pretty refined on the outlook . However, the rooms costing around 7K (per room) were pretty small to our utter disappointment. Bathrooms are very tiny also. Set Top box wasn't working , called room service. one Fellow came, couldn't fix it, said he would send someone else from the maintenance, but no one showed up.... More 

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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I cannot think of anything I could wish for or change. We had one of the cottages - what a beautiful room - complete with balcony and excellent view of the lake. After touring all day, it was a restful and relaxing place to stay. The dining room food and service was the best.

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Gandhinagar, India
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well, if you are planning to stay at Hotel Polo Towers in Shillong, you had rather book it as soon as possible, because this place has a tendency to become sold out. The hospitality is great, especially, Mr. Sanjay at the reception is very helpful and enterprising. I had requested him to allocate another room to me for my stay... More 

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New Delhi, India
1 of 5 stars Reviewed 2 weeks ago

We had booked your hotel for a state government function. The cost incurred was 1.6 lacs. The service was pathetic, the arrangements were shoddy and the staff was not at all cooperative. Will never come back again...

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Travelers are raving about these Shillong hotels

gaziab
1 review
3 of 5 stars Reviewed 2 weeks ago

A three star hotel with small rooms and pretty expensive for what it offers. The restaurant and food is excellent. The location is also not very happening. Don't take hotel taxi for any thing. Taxi from just around the corner would be much cheaper n better.

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Pune, India
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The lady at the reception made weird comments about our names and the place we came from while checking in. They 1st gave us a room with two single beds. When we complained about this to get a double bed, they showed us a room which had a stained and stinking carpet. We had to fight here to get a... More 

Was this review helpful? Yes 2
Polo Towers S, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and for sharing your feedback on TripAdvisor. We are very sorry for the inconvenience caused to you during your stay at our hotel. Sir/Ma`am we would like to note that the booking had not specified a double bed, and the carpeted room was shown... More 

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