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Hotel Polo Towers

Polo Grounds, Shillong 793001, India
Hotel amenities
Hotel Polo Towers
Best prices for: 1 room 1 guest
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Ranked #5 of 17 Hotels in Shillong
A recent review
3 of 5 stars reviewed 1 week ago
Mukzzz
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124 reviews from our community

Traveler rating
    30
    41
    36
    8
    9
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39
17
5
41
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Let me first start with the positives : 1. The restaurant Ginger was good.The person in charge of the place is very courteous ,his team was also good. 2. The location and parking facility is good. Negatives: 1. Rooms needs a fresh coat of paint. 2. The bathroom toiletries were not adequate. The towels etc were old and off colour.... More 

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Mississauga, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Any day at a hill station must start with a heartfelt n bellyful breakfast. Ever busy F&B team lead by Mr. Sharma and assisted by able floor boys like Vivek and others at Ginger make sure you've got your plate n palate full. Everyone at PoloTowers smiles, everyone is courteous. They make an extra effort to see you're taken care... More 

Was this review helpful? Yes 1
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong’s finest hotel and thank you for sharing your feedback on TripAdvisor. Your feedback on the food and most importantly the service is greatly motivating and will indeed encourage us to strive harder towards excellence. It is our responsibility and our number one priority to cater and... More 

New Delhi, India
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel gives you a variety of experiences - an open roof top restaurant with amazing view of the city, a lounge with good music and a great ambience for party , an Italian restaurant for pizza lovers and a dinner place with great Indian food. The quality and variety of food is great! Staff is also helpful. It is... More 

Was this review helpful? Yes 6
Bengaluru (Bangalore), India
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

During my two years in Shillong I have been to Polo Towers on several occasions, once to stay and a number of times to dine. My experiences with this place are fairly mixed. My experience with the hotel stay can be ranked as an average one. The rooms are huge with comfortable beds but the bathrooms had no toiletries stocked.... More 

Was this review helpful? Yes 6
National Capital Territory of Delhi, India
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Its located in one of the best places of the Shillong with a good view. Located in the middle of the market place and do have the golf course near by. A very good ambiance with good food. In short a truly awesome experience.

Was this review helpful? Yes 4
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Thank you for sparing your valuable time to review Hotel Polo Towers-Shillong`s finest hotel on TripAdvisor. We are delighted that you had a truely, "awesome experience” with us. It is due to guests like you that we have been awarded the World Travel Brands Award for "Leading Luxury Hotel Chain in Eastern India" and this reflects our standards... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

One of the best hotels in Shillong..walkable distance from police bazar (main market)..delicious food..great ambience..perfect place for a get togther for a group of friends in their private lounge..in short 'a must go place'....dont miss it..............................

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Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to know that you had an enjoyable experience and you were very happy with the food, ambiance and our newly opened place the "Irish Pub". We highly appreciate you recommending our hotel... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel has comfortable rooms...staff are friendly..and has wide variety of food...there's Italian in Milano..then there's Ginger which has amazing food....and if u r looking for pub, there's new Polo Irish pub which is great.. Good location, walking distance from PB... Overall good experience!

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Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Thank you for sparing your valuable time to review Hotel Polo Towers-Shillong`s finest hotel on TripAdvisor. We are highly grateful for your note complimenting our services and facilities. Strong and positive feedback from our guests is always highly motivating to all of us in order to provide you with the best services at all times. Since you like... More 

Hyderabad, India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Arguably one of the best in Shillong. Amazing rooms and food. One of the best in house Italian Restaurants in Shillong. Must stay and visit. Definitely worth a stay and visit. Ambiance is definitely one of the major plus points for a hotel in a location like Shillong.

Was this review helpful? Yes 1
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor We are delighted to know that you had enjoyed your stay at our hotel. We are highly grateful for your note complimenting our food and the ambiance of the hotel. It is due to guests... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I have been to Polo towers a couple of times during my two years stay in Shillong.. Undoubtedly one of the best hotels in Shillong and I love their service.. Food and ambience are a big plus. A must visit for everyone who visits Shillong.

Was this review helpful? Yes 1
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Thank you for sparing your valuable time to review Hotel Polo Towers-Shillong`s finest hotel on TripAdvisor. We are highly grateful for your note complimenting our service and facilities. Creating a great ambiance for our guests is always our number one priority. We are pleased to inform you that our hotel has now opened a spa called “Zen spa”-... More 

Gwalior, India
Contributor
14 reviews 14 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is conveniently located a short walk away from police bazaar. The rooms are nice and clean. Staff was also generally helpful, especially the guy at front desk. The best part of the hotel was the food. It has an Italian restaurant with a very warm waiter named Tsangpo. The hotel would have got 5 stars if they could... More 

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