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Holiday Inn Express & Suites Columbus Airport

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460 Waterbury Court, Gahanna, OH 43230
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Holiday Inn Express & Suites Columbus Airport
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Holiday Inn Express & Suites Columbus Airport
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55 Reviews from our TripAdvisor Community

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Traveler rating
    17
    21
    11
    2
    4
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13
8
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (55)
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    (22)
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Marietta, Ohio
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My friend was flying in at 5:30AM and we stayed here to pick her up and let her rest before we spent the day in Columbus. It was fairly well priced and pretty close to the airport, although there are closer hotels. The room was clean and easy to find. When arriving in the room it was late and lucky... More 

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Hartford, Connecticut
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good hotel near the airport - restaurants nearby - only negative is the halls smell of rug cleaner or something but the hotel itself and staff are very good -the exercise room was good but one of the treadmills needed adjustment to make it safe the staff marked the unit out of service.

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Novi, Michigan
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here while in town with my daughters softball team. The hotel was nice. It was clean, but our room had an odd smell to it. Kind of like silicon. But it was clean and newer looking. We had the best experience with the staff of the hotel. I haven't had this good of an experience in a long... More 

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Victoria
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 26, 2015

We were there for such a short time we really could not appreciate all the ameneties.The staff were polite and efficient the hotel is close to a grocery store and some fast food restaurants we picked it because it was close to the airport meaning we did not have to get up any earlier than necessary.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 19, 2015 via mobile

Had a business trip planned but at the last minute it was postponed. I had called a day later to rebook, because I was hung up in an airport, for an upcoming week and the manager was very rude and strict with his no show policy. I figured being a platinum member and always staying in this hotel when in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Airport, responded to this review

Dear Dr-flink, Thank you for being an IHG Rewards Club Platinum member and for sharing your experience with us. It is disheartening to know that your encounter with our manager on duty was not as pleasant as it should have been. This is definitely not the customer service we strive to give our guests and for that, we are truly... More 

Saint Marys, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed May 19, 2015

We stayed on the 4th floor in Room 421. The room was stunning! Very clean. King bed was plush and inviting. Extra bedding already provided for the pull out queen. Large flat screen on swivel mount for easy viewing from bed or seating area. Large bathroom with nice amenities. The room consisted of a separate seating area with a couch,... More 

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United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 17, 2015

While this is an attractive hotel and seemingly friendly staff, what they don't tell you at check-in is that they have bed bugs. We woke to find bed bugs in our bed. When we notified the front desk they sent up housekeeping which told us that they had a problem with the bugs. They knew exactly where to look and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Airport, responded to this review

Dear Tim W, Thank you for taking the time to write your review. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. We are sincerely sorry for the shortcomings particularly cleanliness of the room was below par. In line with this, we have sent... More 

Point Pleasant, West Virginia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 1, 2015

This property is just a few minutes drive to the Columbus airport. It's a great place to stay if you are catching an early morning flight. They do have a shuttle bus that will take you to the airport, but we were unable to use this amenity as the bus was already full for the timeslot that we needed. The... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 3, 2015

Reasonable rates with comfortable beds. Rooms and common areas were very clean. Quiet with a safe feeling and pleasant staff. Convenient for our visit to friends in area. Hotel in line with the expectations of the Holiday Inn chain.

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New Orleans, Louisiana
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 16, 2014

If you are flying through Columbus, you could probably do worse than to stay here. The price that I paid for the room was fair (a pretty low rate, considering). As others have shared, the shuttle makes quick trips to the airport, the staff is friendly, and the breakfast is ok.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Airport, responded to this review

Dear DLNOLA, Thank you for taking the time to write your review regarding your stay. I apologize for the shortfalls, nevertheless, we are very pleased that you were satisfied with most of our amenities. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one. We hope to have the pleasure in... More 

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