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Candlewood Suites Columbus Airport

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590 Taylor Road, Gahanna, OH 43230
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1 room 1 adult
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Candlewood Suites Columbus Airport
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118 Reviews from our TripAdvisor Community

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Portsmouth, Ohio, United States
Level Contributor
113 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at Candlewood prior to an early-morning flight, and couldn't be happier. The hotel is very clean and reasonably priced, and the staff friendly and helpful. Driving time to the airport terminal/parking (Blue Lot) is less than 10 minutes. While there are several hotels on the airport property itself, you can save significant dollars if you go off -property,... More 

Helpful?
Thank Steven R
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

Staff were very accommodating, forcing us a 2pm checkout since we came in so late. I loved that the room was so spacious, very clean, and we had a great sleep. I would stay here again if we were ever in the area.

Helpful?
Thank sgdoug
Holly B, Front Office Manager at Candlewood Suites Columbus Airport, responded to this review

Thank you for your kind review! We are pleased to know that you enjoyed your stay! We hope to see you again if ever in the area. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 2, 2015 via mobile

It's not often that I get to stay at a candlewood, but every time I do, it's fantastic. This one stood out for me above the others because of the friendliness of the employees. Almost everyone here smiles and speaks when they see us. I love that the morning crew always sends us off with "have a great day at... More 

Helpful?
Thank nikkikm2015
Holly B, Front Office Manager at Candlewood Suites Columbus Airport, responded to this review

Thank you so much for your review, It made me smile :) I remember the incident very clearly and I would do the same for each and every guest we have. I want everyone to feel at home and happy! We hope to see you again if you return to the area! More 

Charleston, West Virginia
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 20, 2015

Stayed here for a business trip to work at a nearby hospital. Facility is what I have come to expect with candlewood with the newer room design. Arrived later in the evening front desk had everything ready and waiting. Location has lending locker, self-serve store, gym etc. Convenient to the airport or really anything in East Columbus. Would have no... More 

Helpful?
Thank Adam D
Holly B, Front Desk at Candlewood Suites Columbus Airport, responded to this review

Thank you so much for your review! We appreciate you taking the time to provide your feedback. We hope if you are ever in the area again, you would choose to stay with us. More 

Hamilton
2 reviews
5 of 5 stars Reviewed November 18, 2015

The employees always had a smile on their face and very helpful. The room was big and very comfortable. I would stay here again. Convenient to the highway. Very close to Meps for families going to see their recruits off to basic training. Very affordable.

Helpful?
Thank Sandra C
Holly B, Front Desk at Candlewood Suites Columbus Airport, responded to this review

Thank you so much for your kind review! We appreciate your feedback! We hope to see you again if ever in the area! More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2015

This is an older property but it's comfortable and welcoming to wayward travelers such as myself. After spending twelve hours on the road and arriving later in the evening, I was quite relieved to settle in for the night. The front desk clerk, Trista, was friendly, personable and had a warm, inviting smile. She was exceptionally nice and had a... More 

Helpful?
1 Thank Noah R
Holly B, Front Office Manager at Candlewood Suites Columbus Airport, responded to this review

Thank you so much for your awesome review! We are very happy that you recognize what a rock star Trista is!! We hope that you return to see us if you are ever in the area! More 

Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed October 25, 2015 via mobile

We had a reservation for here on a Saturday night, held by a credit card. When we checked in, we were told that our room was not available. Didn't understand how that was possible, but the only answer we received was that they were overbooked. They offered another room that did not have what we needed, but we took them... More 

Helpful?
1 Thank bmaver64
Anthony M, Employee at Candlewood Suites Columbus Airport, responded to this review

Thank you so much for taking your time to review your experience. We are very sorry that we fell short in meeting your expectations. This is not an experience that we want our guest to have. Please contact me directly @ holly.brown@ihg.com if you would like to discuss your experience. Again, we apologize for the inconvenience and hope to hear... More 

Rigby, Idaho
Level Contributor
245 reviews
235 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 stars Reviewed October 18, 2015

This is a typical Candlewood Suites, which means there is no pool or breakfast, but you benefit from a small kitchen in every room. My stay here was just one night after arriving at CMH. I was not recognized as a Spire Elite and was not provided a room upgrade. The lobby was small and crowded. The hotel wifi was... More 

Helpful?
Thank ajnuff
Management response:

Thank you so much for taking your time to review your experience. We are very sorry that we fell short in meeting your expectations. We will be retraining our front desk staff to give our IHG Rewards members the appropriate recognition that they deserve, we apologize that you were not recognized as a SPIRE member and want you to know... More 

Irvine, California
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 14, 2015

This hotel was only okay. I needed somewhere near the airport to stay, and this was the best available. It was $124 for a basic suite with a kitchenette. Nice that it has a recliner in the room. Overall, it was okay, but only okay. Overpriced for what we got.

Helpful?
Thank Thundergirl990
Anthony M, Front Office Manager at Candlewood Suites Columbus Airport, responded to this review

Thank you for taking the time to review your stay. We appreciate your feed back and will review your comments with our staff as we rely on you, our valued customer to use your feedback to make us better! More 

Murfreesboro, Tennessee
Level Contributor
190 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed October 8, 2015

This hotel is just an average 2 star hotel. There is often an absence of a front desk clerk. There is no maid service for a two night stay. The beds sleep ok. There are plenty of towels and the rooms are updated. The kitchen area is adequate and well stocked with dishes. All that said, the hotel is average.

Helpful?
Thank Vetskidog
IHGCare, Guest Relations Manager at Candlewood Suites Columbus Airport, responded to this review

Dear Vetskidog, Thank you for taking the time to review your recent stay. Although you only found our hotel at its average best, I highly appreciate your kind feedback. I am very confident that our management will continue to do their best to achieve complete guests satisfaction. Sincerely, Faith R Case Manager IHGCare More 

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