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SpringHill Suites Columbus Airport Gahanna

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665 Taylor Road, Gahanna, OH 43230
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Best prices for: 1 room 1 guest
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SpringHill Suites Columbus Airport Gahanna
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SpringHill Suites Columbus Airport Gahanna
SpringHill Suites Columbus Airport Gahanna
SpringHill Suites Columbus Airport Gahanna
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89 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland
Level Contributor
113 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I always try to stay at Marriott properties because of the beds, and because of the consistent nature of the chain. I'm not disappointed by the stay at this Springhill Suite. At the same time, I'm not surprised. It's a good place to stay. The check-in was fast, although there was a mistake. I was sent to a room that... More 

Was this review helpful? Yes
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your review. We appreciate you taking the time the give us your feedback. I apologize about the error you experienced at check-in, and am glad to hear that it was quickly fixed by our staff. While we try to avoid such errors, we also stress to our staff the importance of quick resolutions in case these things... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

When we travel. I usually try to find a Springhill. They are always clean and friendly. The staff was helpful and friendly. The pool was closed but they allowed us the use the other hotel pool next door.

Was this review helpful? Yes 1
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your review! We appreciate you taking the time to give us your feedback. We are glad to hear you enjoyed your stay, and we hope you will allow us to host you again the next time your travels bring you to Columbus. More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed May 21, 2015

Great staff for myself and the rest of my team. The staff was excellent as usual and everyone we encountered was friendly and more than willing to go the extra mile to help us out. I want to make a special mention of Shaquan he was working Monday evening. My guys were impressed that he remembered them by name from... More 

Was this review helpful? Yes
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank your for your review! We appreciate you taking the time to let us know about your experience. We are so happy you enjoyed your stay, and your kind comments have been passed along to Shaquan and the rest of our staff. We look forward to welcoming you back the next time you have lodging needs in the Columbus area. More 

Sylvania, Ohio
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 13, 2015

The staff was very helpful and the reason for a rating of 4 instead of 3. The manager opened the breakfast a few minutes early so my family and I could eat breakfast and still make our 6 a.m. shuttle. That was above and beyond service. We used the park and fly. The driver was very friendly. Like all SpringHill... More 

Was this review helpful? Yes
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Mic9556, Thank You for your comments, and your compliments! We have had a contractor look at our pool since your stay, and we will be replacing a needed part in the very near future..... Thanks again! Sincerely, Paul Gundrum Operations Manager Springhill Suites Gahanna More 

Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 15, 2015

We had a group of 5, and needed beds for everyone. This hotel had a great rate and a good location, and plenty of room for our family. The check-in clerk was fantastic, and the process was faster than any other I've experienced. Our room was nice, although the layout made for a tight squeeze in some places. We had... More 

Was this review helpful? Yes
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your review. I am glad to hear you enjoyed your stay, and we appreciate the constructive feedback. I hope you will allow us to host you again the next time your travels bring you to the Columbus area. More 

Atlanta, Georgia
2 reviews
3 of 5 stars Reviewed March 9, 2015

My airplane delayed an 1.5 hours so I landed at 1040pm. When I called for a shuttle at 11 pm I was told the shuttle driver had already clocked out so I had to take a taxi. The hotel website says airport transportation that's why we picked this hotel. If your going to stop the shuttle at 11pm post it... More 

Was this review helpful? Yes
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for commenting on our Shuttle hours.....our Hotel shuttle runs from 5am until 11pm. Although this site may not post our hours for Shuttle Service, please follow the link to our Hotel website where our Shuttle Service Hours are plainly posted. My apologies you were led to believe otherwise, and hopefully others reading this response will check the Hotel's... More 

Crown City, Ohio
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 25, 2015

Hotel was clean, room was clean . There were 2 groups of kids for basketball tournaments so noise was to be expected. Pool & hot tub adequate. Only thing that was NOT up to par was the hot water , my shower was lukewarm & hubby was cool.

Was this review helpful? Yes
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your feedback. We value our guests and continually strive to provide the quality of service you have come to expect from Marriott. I do apologize for the issues with your hot water. We appreciate you informing us. Our maintenance staff has been alerted and will be checking into this problem immediately. Thank you again for staying, and... More 

Bellaire, Texas
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed February 24, 2015

I stayed for two nights at this motel near the CMH airport. A bitterly cold, snowy weekend. The common areas were nice. The check-in staff was nice. The room was fine, nothing special, but OK. The bed was comfortable - like ALL hotels recently, the pillows are tiny - about 2/3 the size of a standard pillow, which I hate.... More 

Was this review helpful? Yes
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your review of our Hotel, and thank you for the details that we need to correct the bad experience you had. Be assured I will addressing the items that you mentioned with our staff to ensure that such things do not happen at our hotel in the future. Thanks Again, Paul Gundrum Operations Manager Springhill Suites Columbus... More 

Athens, Ohio
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 15, 2015

Chose this property to avoid an early morning drive to the airport. It is located close enough to Port Columbus to be able to get there quickly and far enough away to not notice there is an airport nearby. The property is a little dated and very clean and safe. The staff were friendly and courteous.

Was this review helpful? Yes
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your feedback, and for selecting us during your stay in Columbus. We are glad you enjoyed our hotel, and hope to host you again when you are back in the area. More 

Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 11, 2015

Staff friendly, food ok,location good. Stayed here instead of candle wood across street (the candlewood is $40 cheaper),because we wanted a pool. They told me they had a heated indoor pool, they do. They forgot to say it was not heated because the heater was broken. The room was nice size, (but smaller than across the street). Bed was really... More 

Was this review helpful? Yes
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank You for your review. Unfortunately, the pool heater issue hit us out of nowhere, and is not something that could have been foreseen. It is in the process of being fixed, and then the pool will be back to normal. Thanks again, and hope you may give us another try in the future... More 

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