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SpringHill Suites Columbus Airport Gahanna

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665 Taylor Road, Gahanna, OH 43230
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SpringHill Suites Columbus Airport Gahanna
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SpringHill Suites Columbus Airport Gahanna
SpringHill Suites Columbus Airport Gahanna
SpringHill Suites Columbus Airport Gahanna
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92 Reviews from our TripAdvisor Community

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Traveler rating
    22
    31
    25
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    4
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32
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3
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
  • All months
    (92)
  • Mar-May only
    (22)
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    (33)
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    (18)
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    (19)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Large, clean hotel suite and attentive staff. I stayed here last weekend for a Columbus convention and found even before I arrived that the staff was attentive. I received an email from the sales manager with some information pertaining to my conference and hotel stay. We exchanged several emails as I had some questions and she patiently & quickly answered... More 

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Wellsburg, West Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I requested an early check-in and I was told that they couldn't guarantee it, but when we arrived our room was ready. The staff was very helpful and available at all times. In the lobby sitting area, the hotel had balloons with the names of the softball teams that were staying at the hotel. That was very nice! Our room... More 

Was this review helpful? Yes
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Hello Mary R. Thank you for taking the time to share your feedback about your stay with us. I am happy to hear that your stay was enjoyable and we were able to meet your request for an early check in. Please come back and visit us very soon! More 

Houston, Texas
Level Contributor
108 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The last time we've stayed here was 3 summers ago. The place was nearly booked full this time with a high school volleyball tournament and the usual long term business traveler crowd. We were here for 3 nights. The front desk staff is very friendly. Housekeeping does a nice job. And the place stayed quiet at night - our 2nd... More 

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Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for taking the time to give us your feedback. We are glad to hear how much you enjoyed your stay at our hotel! Thank you for your business and we hope you will allow us to host you again the next time you are in Columbus. More 

Cleveland
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed May 31, 2015

I always try to stay at Marriott properties because of the beds, and because of the consistent nature of the chain. I'm not disappointed by the stay at this Springhill Suite. At the same time, I'm not surprised. It's a good place to stay. The check-in was fast, although there was a mistake. I was sent to a room that... More 

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Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your review. We appreciate you taking the time the give us your feedback. I apologize about the error you experienced at check-in, and am glad to hear that it was quickly fixed by our staff. While we try to avoid such errors, we also stress to our staff the importance of quick resolutions in case these things... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

When we travel. I usually try to find a Springhill. They are always clean and friendly. The staff was helpful and friendly. The pool was closed but they allowed us the use the other hotel pool next door.

Was this review helpful? Yes 1
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your review! We appreciate you taking the time to give us your feedback. We are glad to hear you enjoyed your stay, and we hope you will allow us to host you again the next time your travels bring you to Columbus. More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed May 21, 2015

Great staff for myself and the rest of my team. The staff was excellent as usual and everyone we encountered was friendly and more than willing to go the extra mile to help us out. I want to make a special mention of Shaquan he was working Monday evening. My guys were impressed that he remembered them by name from... More 

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Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank your for your review! We appreciate you taking the time to let us know about your experience. We are so happy you enjoyed your stay, and your kind comments have been passed along to Shaquan and the rest of our staff. We look forward to welcoming you back the next time you have lodging needs in the Columbus area. More 

Sylvania, Ohio
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed April 13, 2015

The staff was very helpful and the reason for a rating of 4 instead of 3. The manager opened the breakfast a few minutes early so my family and I could eat breakfast and still make our 6 a.m. shuttle. That was above and beyond service. We used the park and fly. The driver was very friendly. Like all SpringHill... More 

Was this review helpful? Yes
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Mic9556, Thank You for your comments, and your compliments! We have had a contractor look at our pool since your stay, and we will be replacing a needed part in the very near future..... Thanks again! Sincerely, Paul Gundrum Operations Manager Springhill Suites Gahanna More 

Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 15, 2015

We had a group of 5, and needed beds for everyone. This hotel had a great rate and a good location, and plenty of room for our family. The check-in clerk was fantastic, and the process was faster than any other I've experienced. Our room was nice, although the layout made for a tight squeeze in some places. We had... More 

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Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your review. I am glad to hear you enjoyed your stay, and we appreciate the constructive feedback. I hope you will allow us to host you again the next time your travels bring you to the Columbus area. More 

Atlanta, Georgia
2 reviews
3 of 5 stars Reviewed March 9, 2015

My airplane delayed an 1.5 hours so I landed at 1040pm. When I called for a shuttle at 11 pm I was told the shuttle driver had already clocked out so I had to take a taxi. The hotel website says airport transportation that's why we picked this hotel. If your going to stop the shuttle at 11pm post it... More 

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Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for commenting on our Shuttle hours.....our Hotel shuttle runs from 5am until 11pm. Although this site may not post our hours for Shuttle Service, please follow the link to our Hotel website where our Shuttle Service Hours are plainly posted. My apologies you were led to believe otherwise, and hopefully others reading this response will check the Hotel's... More 

Crown City, Ohio
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 25, 2015

Hotel was clean, room was clean . There were 2 groups of kids for basketball tournaments so noise was to be expected. Pool & hot tub adequate. Only thing that was NOT up to par was the hot water , my shower was lukewarm & hubby was cool.

Was this review helpful? Yes
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review

Thank you for your feedback. We value our guests and continually strive to provide the quality of service you have come to expect from Marriott. I do apologize for the issues with your hot water. We appreciate you informing us. Our maintenance staff has been alerted and will be checking into this problem immediately. Thank you again for staying, and... More 

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