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All 10 Franklin hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   6475 Culbertson Rd., Franklin, OH 45005 (Formerly Country Hearth Inn Middletown)
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Quality Inn & Suites
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53%
Ranked #6 of 10 hotels in Franklin
A recent review
5 of 5 stars reviewed 1 week ago
christineleese Middletown, Ohio
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29 people have reviewed this hotel

Traveler rating
    8
    8
    3
    3
    7
See reviews for
10
6
2
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Middletown, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff here and Eric Smith the general manager has bend over backwards to extend our stay. My husband and I are truck drivers who were getting a new truck and didn't know how long we would need to stay at your hotel. We were on a day to day basis and they were booked for the week yet, they... More

Was this review helpful? Yes 1
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for the feedback. We take great pride in hearing such positive comments from our guests and thank you from the entire staff for staying with us and sharing your experience with others. Eric Smith General Manager More

Knoxville, Tennessee
1 review
1 of 5 stars Reviewed 1 week ago

I checked in to this hotel on 4/2/2014. When I walked into the room, there was no bedspread or coverlet on the bed. Just a sheet. There was no bedskirt and there was a very large brown stain on the side of the mattress/boxed spring toward the head of the bed. The room was supposed to be a non-smoking room,... More

Was this review helpful? Yes
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

We apologize for the unsatisfactory experience you had during your recent visit to our hotel. We are working diligently to ensure future guests do not incur such problems as you experienced. Thank you for taking the time to share your experience with us and we hope that you will give us another chance to serve your hotel needs. Eric Smith More

BEAVERTON
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 5, 2014

We were stranded in the area due to a severe winter storm. We like Quality Inns and decided to stay here. Unlike other Choice Hotels we did not have to pay a pet charge and the room rate was very reasonable. They did not offer non-smoking pet rooms which we prefer, but really, I can put up with this for... More

Was this review helpful? Yes 3
Cambridge, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2014

Although this hotel is a little tricky to get to off I-75, it is quiet, clean, and friendly staff. Only negative was a loud TV in breakfast room. There are plenty of restaurants in the area - Cracker Barrel, Bruce Evans, Applebees.

Was this review helpful? Yes 3
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 21, 2014 via mobile

The front desk staff was excellent. The room was clean just old looking and out dated. Couldn't beat price though. Plenty of places to eat right by hotel. Added bonus for travelers like me is they have pet friendly rooms.

Was this review helpful? Yes 3
Waterloo, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 17, 2014

Aliya Hart ............she is the best! Listens to me til I finished Got me the greatest room that met every request. THANKS. I will be back up to home and back to Florida 4 to 6 times a year ! I was so happy with the accessible room. I never think about this but it sure made it nice.

Was this review helpful? Yes 5
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Dear Anna, We would like to thank you for taking the time to give us feedback regarding your experience with us. I enjoy hearing of such positive interactions with my team members and they love hearing how we made an impact on a guest stay. Thank you so much for your business and we look forward to seeing you in... More

Lewisburg, West Virginia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2014

On a recent trip I had I pulled off due to weather and received a very pleasant retreat. A true quality Quality Inn. I usually stay at Marriott, however this one was easier to get to. Let me just say from the arrival until the departure it was superb. The staff went beyond polite and helpful. The accommodations were as... More

Was this review helpful? Yes 3
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to share your experience with us and others. We take great joy in hearing such positive feedback and sharing it with the staff. Our goal is that every guest has an experience such as yours and we continue to make efforts to improve. We value your business and thank you again for... More

Ottawa, Ohio
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 2, 2014

I wanted to leave as soon as my husband and I got there. I had heard nice things about the hotel and thought that we would give it a try. This was a big mistake. The hotel is very musty, the rooms smelled like smoke, no elevator, the staff were not friendly. The sheets on the bed looked like that... More

Was this review helpful? Yes 3
CHMiddletown, Manager at Quality Inn & Suites, responded to this review

Thanks for your comments and input. Our staff always strive our best to provide the best to our guests. It would have certainly of more help if your input had come to us earlier as we were renovating & upgrading the Hotel to Quality Inn & Suites during that period one year ago. We are in process of looking into... More

Fenelon Falls Ontario
Top Contributor
66 reviews 66 reviews
33 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed December 6, 2013

No negatives to say about this place. Great beds and excellent wifi. Staff were very courteous. The breakfast was excellent. Another plus the Cracker Barrel restaurant is within walking distance. Would stay here again.

Was this review helpful? Yes 2

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Additional Information about Quality Inn & Suites

Also Known As:
Best Western Franklin
Franklin Best Western
Quality Inn & Suites Ohio/Franklin
Address: 6475 Culbertson Rd., Franklin, OH 45005 (Formerly Country Hearth Inn Middletown)
Phone Number:
Location: United States > Ohio > Warren County > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Official Description (provided by the hotel):
The perfect hotel for any budget. Spacious bathrooms and all the amenities you come to expect. ... more   less 
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