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Red Roof Inn & Suites Middletown/Franklin

Certificate of Excellence
3510 Commerce Dr., Franklin, OH 45005
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Red Roof Inn & Suites Middletown/Franklin
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Red Roof Inn & Suites Middletown/Franklin
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73 Reviews from our TripAdvisor Community

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Traveler rating
    45
    15
    3
    2
    8
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23
13
3
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (73)
  • Mar-May only
    (26)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (16)
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stay here at least 6 nights a year. The rooms are clean. This time, upon checking in, the owners personally greeted me. He upgraded to a suit. I like the new decor in rooms.all was good. The TV had few channels, only because of the stormy night. Otherwise. A quiet and clean hotel!!!'

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

Firstly I would like to thank you for your continuous return business at our property. We really enjoy having you stay with us. I apologize about the TV channels not working properly we did get that issue resolved. On your next stay all the channels should be functioning they way they should. I'm glad you like out new décor and... More 

Lafayette, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

we used this hotel for for a family gathering. the front desk staff were great and very accommodating especially Albet when we checked inn.the hotel is very clean. close to lots of restaurants. pool was great for the kids

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

The staff and I at the Red Roof Inn and Suites would firstly like to thank you for taking the time out of your busy schedule to write us a 5 STAR Review. We really appreciate your business, we were happy that we can accommodate you and your family. Albert was very excited to see his name on the review... More 

Kent, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Me my girlfriend and her best friend decided to stay here for 2 nights for kings island. The hotel is very run down. I found cum stains on the bed curtains, a hole in the wall of the bathroom door, and the outlet plate was broken. I was not satisfied at all. Also, the air conditioning unit is uncontrollable there... More 

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

Firstly I Would like to thank you for taking the time to write us a review. We like our guest to let us know about their stay even it may be about improvements. We like to give our guest the highest level of cleanliness. I'm sorry to Hear about the inconvenience that you had occurred during your stay. Please accept... More 

Cape Coral, Florida
Level Contributor
285 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was great! I am so glad we stayed here. The price was right (via Priceline.com) and the location was just off I-75. McDonald's right next door. There are also many other restaurants within 1 mile of the hotel. The check-in/check-out was very smooth. Albert, the night front desk person, was super! Had just a couple issues which were... More 

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

I would like to thank you for taking the time out of your busy day on writing us a review we are thrilled to hear your stay with us was Great! Albert has personally thanked you for writing him your first review! he was very excited to hear that he was of service to you and solved everything efficiently! Glad... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015 via mobile

Room was fine, no complaints on our part. However what makes this hotel stand out is the staff. Ben at the front desk last night was very helpful and kind. This young man does his job very well and should be recognized for it. Thanks again Ben and the Red Roof Inn for turning our long day into a restful... More 

Was this review helpful? Yes 1
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

Firstly I would like to personally thank you for taking the time out of your busy day to write us a review and also would like to apologized for the late response. I was gad to hear that you enjoyed the rooms. Ben has also been very thankful of the compliments you have wrote about him. he said it was... More 

Ohio City, Ohio
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed June 4, 2015 via mobile

Best value in Middletown! I was impressed with how nice the room was. The staff was very nice. The GM was so nice and by far the best GM i have seen. The hottub in the room was great. The pool was very nice and warm. When friends and family come to town, i know where to send them! Only... More 

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

THANK YOU! We really Appreciate you giving us a 5 STAR review! Also appreciate you taking the time to tell our future guest about your stay with us and about the staff and I. We had a pleasure to be of service to you, We will be happy to have your friends and family visit us when they are in... More 

Middletown, Ohio
1 review
5 of 5 stars Reviewed May 29, 2015

My sister and I travel a lot and have stayed in many Hotels. This was by far the most pleasant. Since my sister has business down here, we'll be down this way again and booking our stay here. The Hotel has an awesome staff, very friendly. It is newly remodeled so the place is very clean. Beds are comfortable. NO... More 

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

Thank you for taking the time out of your busy day to write us a 5 STAR review! We are happy to know that you are going to visit us often and that you enjoyed us being 100% NON SMOKING. We are newly renovated and are thrilled you enjoyed the upgrades we have done. I will let know to read... More 

Worthington, Ohio
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 14, 2015

Looks like a very new remodeled Red Roof (which can be very nice). The rooms have been redone, but they saved money by keeping a lot of the old furniture. (side chair coming unglued) Carpet in halls and stairways was pretty shabby. Bed was new, linens clean, very nice. Don't bring your loofah; just use the towels. Desk staff was... More 

Was this review helpful? Yes 1
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

Thank You for taking the time out of your busy day to write a review about us. I do assure your phase two of renovation will be done soon as possible. In our phase one of renovation we have brand new granite in the bathroom counter tops, Brand new beds, Brand new flat screen televisions and also the entire in... More 

Columbus, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 13, 2015

My experience at this location was pleasant. I had a really late check in and only had time for a few hours of sleep before taking off in the morning. Marissa the night lady couldn't of been anymore friendly or helpful. Got me in the room quick and easily. The room was very clean! I checked EVERYWHERE! For the few... More 

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

Firstly I would like to thank you for writing us a review! We appreciate you taking the time out of your busy day on doing so. We are very happy to hear that Marisa was of great service to you, I am sure she will be thrilled to hear that she was able to accommodate you at the hotel without... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed May 13, 2015

This inn was a pleasant surprise when first walking in. Clean and neat from outside in. Staff exceptionally friendly and helpful. All for a reasonable price. Home away from home. Was only disappointed to find there was no elevator and we were placed on second floor. Since we were staying several days we had a lot of luggage and we... More 

Was this review helpful? Yes
janepatel, Manager at Red Roof Inn & Suites Middletown/Franklin, responded to this review

Thank you for taking the time out of your busy day t write us a review! We are glad to hear that you had that your found our inn pleasantly clean and our staff to be friendly! I apologize that we do not have an elevator and that was a inconvenience during your stay. We will try to accommodate you... More 

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