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All 10 Franklin hotels

Holiday Inn Express Franklin

2.5 of 5 Hotel   |   851 Commerce Center Drive, Franklin, OH 45005
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76%
Ranked #3 of 10 hotels in Franklin
Certificate of Excellence 2013
A recent review
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42 people have reviewed this hotel

Traveler rating
    17
    15
    6
    3
    1
See reviews for
11
15
2
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
charlotte
Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

No complaints - Whether in Milan, Italy or Franklin, Ohio, the Holiday Inn Express experience was consistently a pleasant one. This hotel is non-smoking, exceptionally clean, updated and modernized. Fast internet, flat panel TV with slow channel surfing, ac/heat unit under window is quiet and controlled by central thermostat in room. Bed/pillows are lovely, Bed, Bath & Beyond bathroom accessories,... More

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Gary P, Manager at Holiday Inn Express Franklin, responded to this review

I am so pleased to hear about your stay!!! It is heartwarming to hear about guests experiences, and also keeps us on our toes. We work hard to provide an exceptional experience for our guests but when our staff goes above and beyond is the true test of service. We want to thank you from the bottom of our hearts... More

Higden, Arkansas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here 3 weeks in march couldn't have been more pleased . Large rooms , very clean , excellent staff . Walking distance to several restaurants and a short drive to lots more place to eat . Excerise room and indoor pool were both clean and well maintained , and even the breakfast want bad .

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Gary P, General Manager at Holiday Inn Express Franklin, responded to this review

I was so pleased to read your very kind review of your recent visit with us here at the Holiday Inn Express - Franklin - thank you so much not only for your business but for your extraordinarily kind comments. I am so happy to know you felt our staff took such good care of you - this is at... More

Tacoma, Washington, Usa
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 7, 2014

The hotel looks to be only a few years old and is situated on the top of a hill. The only restaurant that is located within walking distance is a McDonald's which I do not like. Overall the rooms were nice and the staff very friendly. They do offer a free breakfast in a nice dining facility. This is a... More

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Gary P, General Manager at Holiday Inn Express Franklin, responded to this review

Thank you for choosing to stay with us here at the Holiday Inn Express - Franklin for your recent getaway; we know how many lodging choices are available to you and we are honored you selected us. I am very glad you were pleased with your visit and enjoyed our complimentary Breakfast. More

Murfreesboro, Tennessee
1 review
4 of 5 stars Reviewed February 17, 2014 via mobile

We stayed here last weekend. It was very easy to find and get to. Our room was really big, and it was cleaned. The breakfast was good, my boys liked it because there was a good variety of foods. The only thing I would say is the front desk guy was not helpful at all. He just kind of stood... More

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Gary P, General Manager at Holiday Inn Express Franklin, responded to this review

Thank you for sharing your feedback regarding your recent visit with us here and for your comments about our Front Desk staff. However, please accept my apologies for the obvious poor service we provided from Front Desk Staff; there is simply no excuse and I am very sorry. I know we were extremely busy while you were here which is... More

Ohio
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 10, 2013

I've always had great luck with Holiday Inn Express, they are very consistent. This hotel appears to be newer, but not brand new. The room was clean, neat and looked like every other HIE. The bathroom had some cracks in the wall that were poorly repaired, but it looked fairly recent, and they appeared to be trying to repair it.... More

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Gary P, General Manager at Holiday Inn Express Franklin, responded to this review

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive... More

Allison Park, PA
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 8, 2013

Clean, Large rooms. Very comfortable. Nice hot breakfast. They could give their staff training on how to treat customers. The front desk guy was always missing. Turns out he was out front smoking?? WiFi didn't work early Sunday morning. Promptly fixed but the morning front desk guy was in a mood about it, not what you "expect" to see at... More

Was this review helpful? Yes 1
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive... More

Campbellsville, Kentucky
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 30, 2013

Stained carpet , noisy bed,floor looked dirty first room. We were moved to suite stained carpet and dusty furniture. No comp on room change charged more than guaranteed rate. We not offered double queen and charged suite rate.

Was this review helpful? Yes 1
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive... More

Montreal, QC
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 27, 2013

Length/Type: 1-night, business trip Rating: unknown Company: Carlson Wagonlit Travel Dates: July 24-25, 2013 (Wed.-Thurs.) Overall Experience: Excellent Good Points: - Spacious room, well kept - Counter top w/ sink & coffee maker - Mini fridge (un-stocked) - 2 differently indicated pillow types (2 soft pillows & 2 hard pillows) - 27” LCD TV - Free Wi-Fi (room/lobby/breakfast buffet area)... More

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Gary P, Director of Sales at Holiday Inn Express Franklin, responded to this review

We are delighted that you took advantage of some of the various amenities offered here at our Holiday Inn Express. It is always nice for our Staff and Management to hear kind words from a satisfied guest. From the Breakfast Staff to Front Desk, to Housekeeping, we all will go to great lengths to make sure our guests have the... More

Ohio
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed July 24, 2013

Just an average Holiday Inn with some disappointments. Pool only open 10am to 10pm so the kiddos could not go for a morning swim after breakfast. No hotel bill/receipt under our door on day of check-out. Food is lots of cheap carbs and not that tasty. Only a banana was offered as fresh fruit. Manager was usually outside smoking when... More

Was this review helpful? Yes
Gary P, Director of Sales at Holiday Inn Express Franklin, responded to this review

We apologize that you only found our hotel to be average, as we make every attempt to make each and every guests stay a pleasant one. We have found it necessary to limit our pool hours as there are sleeping rooms across the hall from & above the pool. Unfortunately, in the past there were complaints from the guests in... More

Vanceburg, Ky
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed July 15, 2013

Over all it was a good stay. They did mess up and give me suite and I asked for 2 double beds but it was just my niece and I and the King size bed was big enough. The pool was a nice size and clean. The breakfast was great. They had scrambled eggs, biscuits, gravy, bagels and much more.... More

Was this review helpful? Yes
Gary P, Director of Sales at Holiday Inn Express Franklin, responded to this review

We appreciate you taking the time to review our property, and are delighted that you had a good stay, enjoyed the breakfast selections, and would visit us again. We do try to accommodate requests for doubles to the best of our ability, but unfortunately there are times when specific room types are sold out due to demand created by large... More

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Additional Information about Holiday Inn Express Franklin

Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Express Franklin Hotel
Holiday Inn Express Franklin Ohio
Address: 851 Commerce Center Drive, Franklin, OH 45005
Phone Number:
Location: United States > Ohio > Warren County > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Franklin 2.5*
Official Description (provided by the hotel):
Our wonderful Holiday Inn Express & Suites Franklin/Springboro, Ohio hotel named after Benjamin Franklin is conveniently located off I-75 at exit 38 (SR-73). We are 30 miles from James M. Cox Dayton International Airport (DAY) and 50 miles from Cincinnati Northern Kentucky International Airport (CVG). We are conveniently located near several corporations: Dayton Daily News, Lexis-Nexis, Faurecia, Pioneer Automotive, Braden Sutphin Ink & AK Steel. We are easily accessible to shopping at the Dayton Mall, fun and recreation of King's Island, The Beach Waterpark and Caesar s Creek State Park and entertainment at LaComedia Dinner Theatre. Our Holiday Inn Express & Suites Franklin, Ohio hotel offers spacious and luxurious guest rooms. Keep in touch with your office or home with complimentary wired/wireless HSIA. Stay productive working from our over-sized desk and comfortable ergonomic desk chair. Enjoy viewing your favorite TV programs on our 32 HDTV. Our 24-hour fitness center includes a modern elliptical machine, 2 treadmills and a stationary bicycle so you may keep up your fitness routine away from home. Daily we offer a complimentary hot breakfast buffet, featuring our signature cinnamon rolls! We also provide a complimentary 24-hour business center and a refreshing heated indoor pool. We look forward to welcoming you to the Holiday Inn Express & Suites Franklin / Springboro, OH hotel. ... more   less 
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