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Holiday Inn Express Franklin

2.5 of 5 851 Commerce Center Drive, Franklin, OH 45005
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Holiday Inn Express Franklin
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Holiday Inn Express Franklin
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54 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chico, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2015

Extremely poor service. Had to make repeated requests for the room to be cleaned; for clean towels, soap, and shampoo; for coffee and accompanying additives (creamer, etc.) I was told by night staff several times that those things were the responsibility of day staff, not nighttime,and therefore they couldn't help me. Out of frustration one evening, I told the night... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Franklin, responded to this review

Dear Jeff L, We appreciate you taking the time to review our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you received service that was less than satisfactory. The feedback we... More 

Senior Contributor
29 reviews 29 reviews
10 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 23, 2014

Just a quick stop here for the night. Clean and comfortable, friendly staff, no issues. It is just off of I-75 for travelers, but there was NO road noise at all. Right across the side road is a Walmart and it was super easy to refuel since there are two stations right there. Did not eat the breakfast though, left... More 

Was this review helpful? Yes 1
Bucyrus, Ohio, United States
1 review
5 of 5 stars Reviewed October 25, 2014

My wife and I don't travel a lot and had never stayed at any Holiday Inn before but will in the future. We were totally pleased with our stay at this motel! Room was quiet, clean, and beds very comfortable with many pillows both firm and soft. The hot breakfast was excellent, especially the hot cinnamon rolls! The staff were... More 

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Salem, Ohio
Top Contributor
138 reviews 138 reviews
21 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed August 10, 2014

My husband and I stayed here last night because we were attending a concert which was only about a half mile away. We stay at Holiday Inn Express hotels often and are a member of their program. This hotel was VERY clean. The room was spotless and very spacious. The bed was large, very large and I loved it! (... More 

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Orlando, Florida
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 24, 2014

We had originally booked a room down the street but it was so bad we couldn't stay. We found this one and it was a pleasant sight after the previous hotel. The manager was super friendly and the breakfast was very complete and delicious. As far as the room goes, it was very clean and comfortable, though the toilet didn't... More 

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Chatham, Illinois
Top Contributor
54 reviews 54 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 19, 2014

My family of four spent one night in this hotel on a 10 hour drive from the east coast back to the midwest b/c it was conveniently located off the highway. We booked a queen double room and were able to use our points to cover the entire cost. After having spent a week squeezed into a very tiny 2... More 

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Rahway, NJ
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 17, 2014

After working a long day with an 4 am wake up, I ventured out for coffee. Asked the night person if any was available, he was just bringing some out. I asked if I could possibly get one of the small milks locked in the fridge for it, yes @ 630 when breakfast is served. Thia particular Holiday inn express... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Franklin, responded to this review

Dear Robert C, Thank you for your feedback and for being an IHG Rewards Club Gold member. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room. However, we’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern.... More 

Senior Contributor
28 reviews 28 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 14, 2014

We stayed at the Holiday Inn Express on our drive from ON to FL. It was a very clean and comfortable stay. I loved that they offer both firm and soft pillows! We were happy that this hotel had a fridge so we could keep our snacks cool overnight, but both fridge and the air conditioner were quite loud and... More 

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Staunton, Virginia
Top Contributor
259 reviews 259 reviews
43 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed June 6, 2014

Wonderful one night stay at the Holiday Inn in Franklin. The room was very spacious and immaculate. There was a fridge and a microwave and a large modern bathroom. The bed was so comfortable. They offer a free breakfast. The only issue I had was when I went to check out, there was a lady at the front desk on... More 

Was this review helpful? Yes 1
Mancelona, Michigan
1 review
4 of 5 stars Reviewed May 11, 2014

Sharon was a great help for us at breakfast in the hotel. She was so very pleasant to talk with as well as her service to us was top notch. She made our breakfast a very pleasant experience. We look forward to having breakfast with her again.

Was this review helpful? Yes
Gary P, General Manager at Holiday Inn Express Franklin, responded to this review

Thank you for that great review. We always enjoy hearing the pleasant experiences of our guests. We can't wait to see you again. Thank you again for choosing the Holiday Inn Express Franklin Oh. More 

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Additional Information about Holiday Inn Express Franklin

Address: 851 Commerce Center Drive, Franklin, OH 45005
Phone Number:
Location: United States > Ohio > Warren County > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Franklin 2.5*
Number of rooms: 83
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Also Known As:
Holiday Inn Express Franklin Hotel Franklin
Holiday Inn Express Franklin Ohio

23 photos of this hotel

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Hotel & grounds (3)
Room/suite (7)
Business center/function rooms (3)
Bathroom (2)
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