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Hilton Akron / Fairlawn

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3180 W. Market St., Fairlawn, OH 44333-3365
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Hilton Akron / Fairlawn
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Hilton Akron / Fairlawn
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256 reviews from our community

Traveler rating
    126
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    16
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, United States
1 review
2 of 5 stars Reviewed 1 week ago

Good luck eating in the restaurant. It should NOT take an hour to receive breakfast items. No flatware, no drink refills. Lobby bathroom not cared for overnight, used the lobby bathroom at 11pm and 8 30 am next morning, both times in exact same state- mess, no toilet paper. Not a typical Hilton experience, and I wont be back.

Review collected in partnership with Hilton Hotels & Resorts

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Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

WIN_313, thank you for sharing your review about your recent stay with the Hilton Akron/Fairlawn Hotel and Suites. We are deeply concerned to hear about your disappointment with certain aspects of your stay. While Mother's Day is one of our busiest days of the year as we serve over 1,200 people, that is no excuse for your wait time to... More 

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Everything was as any guest would expect and want! All of the questions asked on this survey were answered excellent. What more could ask for? Also the location of being across the street from Summit Mall was taken advantage of. Also access to the freeway was good.

Review collected in partnership with Hilton Hotels & Resorts

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Pittsburgh, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here when our daughter graduated from University of Akron. Just a 10 min drive from the University. From the time we checked in until we left we had a great experience. Hotel personnel very friendly. Rooms very modern and clean. Breakfast buffet was awesome. Hilton Honor members enjoy breakfast buffet for free.

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Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

Dianne, first and foremost, congratulations on your daughter's recent graduation! We're so pleased you allowed Hilton Akron/Fairlawn Hotel and Suites to serve you during such a celebratory occasion. Thank your kind words about our staff, hotel cleanliness and breakfast buffet. Providing complimentary breakfast to our valued Hilton HHonors members is just one of the perks we enjoy offering to our... More 

Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was on a business trip and this hotel was close to a lot of restaurants and shopping, excellent restaurant and bar in the hotel,plenty of amenities and service's available for the guests. Highly recommended if I'm the Akron area.

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Miami, Florida
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Fairlawn, Ohio appears to be a newer community, with all the national restaurant chains, a mall, contemporary low rise office buildings and that typical suburban Ohio feel of "keeping up with the Joneses" bliss. Ironic then that when I pull up to this hotel it looks like it was built as a classic '50s Holiday Inn... a low-rise, nondescript, could-have-been-a-suburban... More 

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Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

Chris, thank you for sharing your review on TripAdvisor of your recent experience at the Hilton Akron/Fairlawn Hotel and Suites. We are disappointed that you found your stay with us unimpressive. As the longest running, continually owned Hilton franchise in the world, we were just recently ranked #6 in the Americas for customer service by a Hilton Worldwide "Voice of... More 

Serris, France
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel, service was really great, the room clean and comfortable, I loved the leisure facilities (Pool and fitness) and found the value for money to be great. Location clise to Interstate and facing the mall was really a plus I definitely recommend

Review collected in partnership with Hilton Hotels & Resorts

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Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

Claude, thank you for allowing the Hilton Akron/Fairlawn Hotel and Suites to serve you and your family after your long trip in from Paris. We enjoyed hosting you and look forward to being your first choice in hospitality in the area upon your return travels. Thank you for your TripAdvisor review. Colleen I. Social Media Manager More 

Columbus OH, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Always a pleasant experience here. Beau's serves great food. Staff is always very professional...First rate all the way around. Shopping is very close. Highways are close by if heading to Cleveland or Canton.

Review collected in partnership with Hilton Hotels & Resorts

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Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

Robert, we're so pleased you were able to dine in Beau's Grille while you stayed with us. We hope you were able to take advantage of the outdoor seating on the Beau's terrace! Thank you for allowing the Hilton Akron/Fairlawn Hotel and Suites to serve you while in our area. We hope to see you back again soon and thank... More 

Poolesville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I just returned from a long weekend stay at the Hilton Akron Fairlawn Hotel in Ohio. I was very happy with the accommodations - clean, attractive and comfortable. Enjoyed the cuisinart coffee system in the room as well as the bottled water in the refrigerator for use in the brewer. Well Done! Looking forward to a return trip in the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

Lynne, thank you so much for your five-star review. We highly value your loyalty to the Hilton Akron/Fairlawn Hotel and Suites and look forward to your return visit! Colleen I. Social Media Manager More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I write this review with regret,  as previously I had always enjoyed staying at this hotel and others under the same ownership in the Akron and Cuyahoga Falls Sadly, a serious and profound decline in training is now evident in the front desk staff.  Unhelpful, adversarial, rude, and either poorly trained or untrainable. The front desk experience colors everything else... More 

Was this review helpful? Yes 1
Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

Constant, thank you for sharing your concerns with us. I'd like to assure you we have taken your comments seriously and regret that you preferred the Hilton Akron/Fairlawn to not serve you earlier this week. I understand you have spoken personally with our General Manager and he was able to make amends that were satisfactory to you. Our staff is... More 

Heath, Ohio
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our third stay here and it was as wonderful as before! Suite was beautiful, spacious and the bathroom is just like a spa! Being a Hilton member, we were given 2 free breakfasts and the buffet was excellent. Hotel is quiet, upscale and right across the street from a great mall.

Review collected in partnership with Hilton Hotels & Resorts

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Manager3180, Manager at Hilton Akron / Fairlawn, responded to this review

dawnntim, we can't tell you how much we appreciate your continued loyalty and patronage to the Hilton Akron/Fairlawn Hotel and Suites. We appreciate that you have taken a moment to share your review for other travelers. Many of our guests enjoy our granite bathroom counters, in-bathroom TVs and large walk-in showers that give a spa feel to our suites. We... More 

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