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Holiday Inn Express Fairfield

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6755 Fairfield Business Park Drive, Fairfield, OH 45014
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Holiday Inn Express Fairfield
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Holiday Inn Express Fairfield
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79 Reviews from our TripAdvisor Community

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Traveler rating
    30
    23
    13
    8
    5
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23
17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Frankenmuth, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've been here twice and both times seemed pretty nice. They have an excellent breakfast. Here are the negative items that stood out. There was a black line in my toilet at the water level. Maybe the room had sat for some time but usually that takes about 3 weeks to form. Made me wonder if bowl/toilet had been cleaned.... More 

Was this review helpful? Yes
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We went to Cincinnati for the Music Fest and stayed at this hotel. The location was good...close to resturants and shops, front desk staff was very friendly. The room was comfortable but a little dated but clean and a good value for your money. I appreciated being recognized as a IHG rewards member. I recommend this hotel!

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Jackie Wilson General... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a nice little family get away. Had never been to Ohio my son's girlfriend lives in Fairfield and this was the closest to her house. Easy check in and check out. Very clean room. Normal hotel breakfast. Only complaint was the wi-fi was pretty useless. So I guess with that the only complaint it was a great stay!

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest Thank you for taking the time to give us a review. We are glad you had a great stay. While you did mention Wi-Fi problems and they will be looked into. Thank you for staying with us and we look forward to your next stay with us. Jackie Wilson General Manager More 

tampa
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 22, 2015 via mobile

Staff goes out of their way to be helpful. I reserved room online and arrived about 1 hour later. My room was not available as most people were just checking out, it was only 8:30 on a Sunday morning. The desk clerk said she would have the staff make up a room but it would be about 45 minutes, she... More 

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jackie Wilson General Manger More 

Chicago, Illinois
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed June 21, 2015

I, and my team, have stayed at this hotel many, many times over a number of years. Its good enough, but after stays with 2am fire alarms, burst plumbing above that flooded my room, kitchen fire/smoke in the morning that brought the fire department, and regular poor/failing/na WiFi it was time to move on. The Hampton Inn Cincinnati-Union Centre is... More 

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest Thank you for taking the time to give us a review. I am sorry to hear you had a bad stay in the past, while all these things may have incurred at one point in time, they have not incurred over the last year. These were problems that happened beyond our control, and were dealt with in a... More 

Level Contributor
12 reviews
4 hotel reviews
5 of 5 stars Reviewed June 1, 2015 via mobile

Quick overnight stay this time. Have stayed here many times before. Pleasant as usual. Quick check in. Comfortable room. Good breakfast. Outstanding location. Help is always helpful. Love the easy chair in room, but getting a bit worn.

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Jackie Wilson General Manager More 

2 reviews
4 of 5 stars Reviewed May 25, 2015

We just spent four nights in this H.I. Express. It was our fourth stay there in the last 7 years, so we know the property well. Staff was still very attentive, and check in was smooth. (Rate was substantially higher than last stay.) My room request was met, and that is very important to us. In years past we were... More 

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest Thank you for giving us a great review. The IHG rewards program has changed. Now only Gold and Platinum members get a choice of bonus points or a snack and water on check in. IF you like this option I would advise you to talk to IHG and boost yourself to a Gold Member with a small fee.... More 

Portland, Oregon
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 16, 2015

Stayed here for business in May 2015. The hotel was clean and nice, hotel staff were helpful, and the room was large and quiet. Decently sized shower. Wifi was a bit slow, so that annoyed me a bit, but otherwise, no issues. Good price for the room. Decent breakfast for a hotel. All in all, would stay here again if... More 

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest Thank you for taking the time to give us a review. We are excited you had a great stay with us. Thank you for all your kind words and we are glad you enjoyed our amenities we had to over. We look forward to your next stay with us. Jackie Wilson General Manager More 

Ann Arbor, Michigan, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 8, 2015

I have stayed here before and it wasn't any better the second time around, the place was acceptable but, the pool and hot tub are important in my reason for staying at hotels and when they don't tell me when I make reservations that they are not in working orders I was not satisfied with this hotel and will never... More 

Was this review helpful? Yes
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest Thank you for taking the time to give us a review. I am truly disappointed that you did not have a great stay with us. We strive to give 100% guest satisfaction and it looks like we failed with you. I do apologize for all problems you incurred during your stay with us, although the pool was up... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 15, 2015

Mice in the walls, uncomfortable beds, and a filthy Jacuzzi. The manager is rude and the breakfast tastes extremely old. I cannot believe how bad this place is; I checked out early and got a room at a different hotel.

Was this review helpful? Yes 1
Jackie W, General Manager at Holiday Inn Express Fairfield, responded to this review

Dear Guest I am sorry to hear you had a bad experience at our hotel while staying with us. We do strive to please all guest and I am sorry that we failed with you. I would like to apologize to you how your complaint was handled but I do see you received a full refund on your stay. We... More 

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