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Quality Inn

2.0 of 5
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739 Leona St., Elyria, OH 44035 (Formerly Comfort Inn)
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1 room 1 guest
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59 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (59)
  • Mar-May only
    (12)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (4)
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Hillsdale, Michigan
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We do not recommend staying here. It took at least 15 minutes to check in because the computer system was messed up. The room was not clean. Obvious dirt and bits of wrappers on the floor, stained shower curtain, and I stepped on something slimy and disgusting with my bare foot as I was getting into bed. Also obvious neglect... More 

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Brockport, NY
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Easy check in, room on first floor. Wifi was not working, told front desk and they had me call the parent company, which I thought was odd instead of them taking care of their hotel. Room was clean, shower was hot, and the standard breakfast bar was sufficient, but nothing extravagant. Access to hotel is easy on and off of... More 

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Dear Sir, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding _internet access on your recent visit. I have shared your feedback with our internet and WIFI provider.The 800 # help desk is available directley... More 

Travelers are raving about these Elyria hotels

Royal Oak, Michigan
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

stayed here for the first time, had a room on the first floor so didn't have to haul bags up the stairwell. The breakfast was good and my room was good, Nothing stood out as an issue. Bed was also good.

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Ytown
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 13, 2015

Stayed for business at last minute because other hotel was overbooked and cancelled my reservation. Staff was fantastic and was willing to work with me to get the reservation. I was promised this hotel was a much better hotel than the one that had cancelled my reservation. That was probably not the case, considering.... -moldy shower curtain -musty/moldy smell in... More 

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Alexandria, Virginia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 1, 2015

Just what I wanted after a long day traveling... a clean and quiet room. The manager was working the desk and was welcoming and friendly. Asked about where I was coming from and what brought me to his town. Room was at the end of the hall, so it was nice and quiet. The only thing I don't like about... More 

Was this review helpful? Yes
Espee03, Manager at Quality Inn, responded to this review

Dear Sir/madam, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your positive feedback is very importent to us. i will share the rivew with our staff members and It will help our guest serve better. Thank You Quality Inn Elyria Manager More 

Camp Hill, Pennsylvania, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 30, 2014

We made a last minute reservation at this hotel. When we checked in we found that there was no elevator to the second floor...ok no big deal but as we were carting our bags up to the second floor we noticed how dirty the carpet was. This was our first indication of the filth of this hotel. We got to... More 

Was this review helpful? Yes 2
Camp Hill, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 29, 2014

Shocked this is in the choice family of hotels. Shabby, dirty. Room looked like sheets were used and lots of dust. Front desk said sheets were not slept on, could tell by looking at them. Check other hotels in area first! Best Western nice.

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Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed October 27, 2014 via mobile

The Quality Inn Lorain lacks in quality. The people that work there were very nice. The front desk agent that checked us in at 11:45pm was very friendly. The housekeepers were extremely pleasant to talk with the next morning. The breakfast area was nice with a well-stocked selection. However, the facilities are not up to standard. The hallways are dark... More 

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding maintenance issue on your recent visit. I have shared your feedback with our management and maintenance department to ensure we handle these types of situations differently... More 

Bolton
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed October 1, 2014

Quality/Comfort organization should be ashamed to brand this building a "Quality" Inn. Very rundown building, directly behind a new big beautiful Country Inn & Suites. If I was with my wife, one look at this place & we would have moved on elsewhere. All I needed was an inexpensive sleep & a breakfast. I could/should have stayed at the newer/cleaner... More 

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 3, 2014

This inn is terrible. Here is a short list of the problems I encountered in my room: cracked window panes, broken window treatments, missing smoke detector, cracked and dirty lampshades, soiled furniture, and used soap leftover from previous guest. To her credit, the desk manager took down the complaint and gave me $10 off the rate. But I asked the... More 

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

We apologize for any inconveinence the issues in your room have caused you. Thank you for your feedback, we have fixed all issues that have been addressed and hope you will give us another chance in future traveling needs. Quality Inn Elyria, OH Front Desk Manager More 

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