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All 11 Elyria hotels

Quality Inn

2.0 of 5 Hotel   |   739 Leona St., Elyria, OH 44035 (Formerly Comfort Inn)
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19%
Ranked #9 of 11 Hotels in Elyria
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51 reviews from our community

Traveler rating
    5
    5
    6
    14
    21
See reviews for
13
9
4
13
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Bolton
Top Contributor
65 reviews 65 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Quality/Comfort organization should be ashamed to brand this building a "Quality" Inn. Very rundown building, directly behind a new big beautiful Country Inn & Suites. If I was with my wife, one look at this place & we would have moved on elsewhere. All I needed was an inexpensive sleep & a breakfast. I could/should have stayed at the newer/cleaner... More

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed September 3, 2014

This inn is terrible. Here is a short list of the problems I encountered in my room: cracked window panes, broken window treatments, missing smoke detector, cracked and dirty lampshades, soiled furniture, and used soap leftover from previous guest. To her credit, the desk manager took down the complaint and gave me $10 off the rate. But I asked the... More

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

We apologize for any inconveinence the issues in your room have caused you. Thank you for your feedback, we have fixed all issues that have been addressed and hope you will give us another chance in future traveling needs. Quality Inn Elyria, OH Front Desk Manager More

Toronto, ON Canada
Top Contributor
65 reviews 65 reviews
62 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed August 7, 2014

This is another nicely maintained Quality Inn with everything you should expect from this brand. Breakfast includes hot items and regular features like cereal and pastry. The hotel is conveniently located off the highways (I-90 and I-80), but is reasonably quiet and safe. With all the services, you should love the price too.

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Thank You for taking the time to send us your review. We are very happy we were able to accomidate you during your stay in Elyria, OH. We will be happy to see you again in any future stays! Sincerely, Sandy Front Desk Manager Quality Inn 4403247076 More

Chicago
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

I appreciated the kind and friendly welcome we received upon arrival! Toilet in our first room wasn't working , but the lady at the front desk took care of it immediately!! I enjoyed my room and and stay here!

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Thank You for taking the time to send us your review. We apologize for any inconvenience you had at first, but are very pleased our staff was able to correct the issue immediately to make your stay more enjoyable. Thank you for choosing the Quality Inn, Elyria and we look forward to seeing you for any future stays. Sincerely, Sandy... More

Carpentersville
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 16, 2014 via mobile

Location was fine because it was off the highway and it was convenient for us since we were on our way to Pennsylvania. But the whole hotel smells like cigarettes. It needs many improvements. Furniture is old, the tub floods(one of my pet peeves), the carpet throughout the hotel is stained and ripped. The breakfast was not good. It wasn't... More

Was this review helpful? Yes
Espee03, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Chicago, NW burbs
Top Contributor
82 reviews 82 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed July 11, 2014

It's not a bad hotel, or a bad location, but it just isn't quite there, and it would take so very little to make it so. Hotel is setup in 3 wings, with one being non-smoking. Not a bad thing, if all the fire doors to each wing wasn't propped open - fire hazard sure, but it allowed the smokey... More

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 22, 2014 via mobile

We had no reservation for a night of a cross country trip. Front desk was prompt, friendly, and when hearing about our journey, signed us up for Choice hotels program so we would be encouraged to use other Choice properties to get our free nights. Fresh popped popcorn in the evening. Older property for sure, but nothing dirty or unsafe.... More

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

We very much appreciate and value your feedback. Welcome to the CHOICEprivileges family!! Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sandy Front Desk Manager Quality Inn 4403247076 More

Needmore, Pennsylvania
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 29, 2014

Pros: Last minute reservation, free breakfast, clean, ample parking, close to Turnpike Cons: Was not able to use AAA discount due to staff confusion, smelled of cigarettes even though room was non-smoking Staff did not ask for AAA card upon check-in. When I attempted to use it on check-out, I was told it was too late and that I would... More

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Carrie thank you for taking the time to complete our survey. We apologize for the misunderstanding as the Front Desk Agent was under the impression that once the charge was posted he was unable to change it. We have let the staff know that this is not so and have gona ahead and adjusted your rate for your stay with... More

Wash.DC
Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 28, 2014

For the money, and class of motels that this is....and if you are desperate to make a computer conference deadline on a rainy day, you get off the highway and you are there. The outside is deceptive, looks clean and updated. The inside is dank, unpleasantly smelly. No elevator to second floor so we quickly carried our luggage up. Smell... More

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 28, 2014

I had reserved a free night through Choice Privileges rewards system using Choicehotels.com, a suite with a whirlpool. I call ahead to confirm the night before that we have the whirlpool suite, and they said I only am being given a regular room, and that there are no whirlpool suites available that night (despite my email receipt states that I... More

Was this review helpful? Yes
Espee03, Front Office Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

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Additional Information about Quality Inn

Address: 739 Leona St., Elyria, OH 44035 (Formerly Comfort Inn)
Phone Number:
Location: United States > Ohio > Elyria
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 64
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Also Known As:
Comfort Inn Elyria
Elyria Comfort Inn
Quality Inn Elyria, Ohio

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