Hotel lobby and pool were great and well-maintained. Guest rooms and hallways (at least on the third floor) need to be renovated. Rooms were clean, but furniture and especially the bathrooms were showing lots of wear. Exterior of the building wasn't in the best shape either - peeling paint and some broken boards outside of our window. I purchased the... More

I stay at this hotel at least twice a year. The service is always excellent, it is close to a lot of area business, and the staff is amazing. it says a lot when much of the staff has been here for at least 4 years (the first time I stayed here). Many of them know me by name and... More

This was my second stay at the Crowne Plaza. The mattress was comfortable. the pillows were a little large, bedding was a little light for this time of year. No duvet, but bedding was crisp and clean. I got the additional blanket out of the closet, but it looked like something my dog would my sleep on. TV stations were... More

We had a great time, this hotel is centrally located but it is run down, their lobby is nice but the rooms do need updated. The ballroom is nice, we were here for a pageant. But the bathrooms in the hotel rooms are terrible and the rooms are old. Completely old furniture and no new updates.. need updates!

We got this hotel because it was only 10 minuyes from the columbus zoo & it had an indoor pool. The staff was very friendly, however our room smelled slightly moldy and the ceiling had several water spots. The pool was an indoor pool but was still cold so we were unable to use it. I was also hoping that... More

Helpful staff., rooms were average but clean. Normal a/v setup, beds seemed really comfortable.m elevator is slow, take the Stairs. The bar area seemed nice. And exercise facilities lookedmgoodmm ..........uuhhjjjh

The Crowne Plaza was a good place to stay with a great restuarant and bar. The food at the grill was great and the bar was very reasonable pricing. I agree that the hotel needs some updating but the rooms were large and adequate for us.

My wife and I came for a short visit to friends. I Enjoy the Crowne Plaza chain and wasn't disappointed. The room was clean, comfortable and quiet. I like that the 3rd floor is the quiet floor (no kids). We used the fitness center and pool. Didn't dine-in, but there were a number of people enjoying the fireplace in the... More

Booked the hotel for a wedding. The staff at the front desk on check in and check out were very friendly. They acted like they enjoyed their job. They made it a pleasant experience for us. The hotel needs some updating but it was very clean! The room was very spacious! Much larger than most hotel rooms. We were able... More