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Extended Stay America - Columbus - Dublin

2.0 of 5
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450 Metro Place North, Dublin, OH 43017
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Extended Stay America - Columbus - Dublin
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Ranked #19 of 21 Hotels in Dublin
A recent review
3 of 5 stars Reviewed December 25, 2014
jay s washington wv
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24 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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washington wv
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 25, 2014

I'm not picky regarding hotels as long as it's clean and has wi-fi. This particular ESA is just average at best. Galool at the front desk is very nice. The rooms are ok and they seemed pretty clean to me but I'm not one to go over the place with a fine tooth comb. The pillows are terrible and I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - Dublin, responded to this review

I wanted to thank you for taking the time to post a review of your stay. I am so happy that you found your room to be clean. Our goal is to ensure that all of our guests have a clean and comfortable stay. As well, thank you for your kind words about Galool. I will share this with my... More 

San Antonio, Texas
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 18, 2014

This ESA is located in a very nice area with lots of parks & ponds within walking distance. Our Dogs loved going for evening walks ! we were scheduled to stay for a longer time than we did due to the unprofessional behavior of our host " the Manager Sarah " and her side kick Charelle who works up front... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbus - Dublin, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear that you did not have an enjoyable stay with us and that all of our staff did not provide you with quality service. We will work with our staff to ensure we are always providing our guests with superior service and addressing... More 

Akron
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 2, 2014

Housekeeping is horrible here. Room was dirty throughout. There were dust mites all over the room. They did not sweep under the pullout sofa - pieces of pizza. They did not change the sheets on the sofabed - there were old sheets on it when we pulled it out. They did not clean the microwave - food remnants. I could... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - Dublin, responded to this review

I wanted to thank you for taking the time to post a review of your stay. I am so sorry about the room cleanliness issues you experienced. Please know that as this hotel's manager, I will be reviewing our cleanliness procedures with my housekeeping staff to ensure that your experience is not repeated. I really appreciate you bringing this to... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 29, 2014

The lady (Galool) at front desk is very nice. We decided to change hotel. She mentioned its OK to check out even if we are late. We checked out late, the manager (Sara) charged us that night and refused to call us and talk about it!! We tried to contact her but she was unavailable!! I won't stay at that... More 

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Manager_11525, Owner at Extended Stay America - Columbus - Dublin, responded to this review

I wanted to thank you for taking the time to post a review of your stay. I am pleased to read that you found some members of my staff to be so helpful; however, I do apologize for the misunderstanding about your room charges, and that you had difficulty reaching someone that could assist you in resolving this miscommunication. In... More 

1 review
5 of 5 stars Reviewed August 18, 2014

I have never been so satisfied with the service at any hotel ever. They set the standard for affordable lodging.The location of the hotel was great, the people were great and didn't seem miserable, the room was the king suite, it was immaculate! I really enjoyed myself. It was comfortable. Oh, and the bed! I haven't slept that good in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Dublin, responded to this review

I wanted to thank you for taking the time to post a such a glowing review of your stay. I am so pleased to hear what a wonderful experience you had while staying with us. We are proud to have provided you with a clean and comfortable room. Again, thank you so much for your positive review. We would love... More 

1 review
3 of 5 stars Reviewed July 27, 2014

My family of five was told to go to Wal-Mart to buy towels because the hotel was out! The guy at the desk said the person on shift before him had not washed linens so ge wasn't either. My family had to SHARE towels and wash cloths. I asked for a manager and was told she was out until Tuesday... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Dublin, responded to this review

We wanted to thank you for taking the time to post a review of your stay. We know that our manager has been in contact with you; however, we wanted to take a moment to personally apologize. We are so sorry about the incident with the towels. We do keep extra towels on hand for our guests. Unfortunately, we had... More 

Sterling, Michigan
1 review
1 of 5 stars Reviewed June 23, 2014

The room had a terrible smell, the ac/fan didn't work, bathroom was dirty, there were strangers shoes under the beds, along with some change and cobwebs. The complimentary breakfast consisted of some rotten apples, granola bars and a muffin. Ad said pool and fitness center, well there was neither! Will not be staying there again.

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Brunswick, Ohio
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 8, 2014

One would think if you get a suite for a family of 4 there would be enough plates and silverware to accommodate. There were 2 large plates, 2 small plates, 3 cups. No utensils for a family of four. There were 2 spoons, 1 knife, no forks, They were in very poor condition and twisted. Room was disgusting, found socks,... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Columbus - Dublin, responded to this review

Theresa – Thank you for taking the time to write a review of your stay. It upsets me to learn that our level of cleanliness and customer service did not meet your expectations. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the... More 

Cleveland, Ohio
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 15, 2014

We booked this hotel at the last minute for one night at $40 less than the surrounding hotels. It was very clean. The kitchen area and utensils and cookware were very clean also. There is a Kroger on the corner with a wide variety of organic foods if you decide to cook. There are also a few restaurants in walking... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Columbus - Dublin, responded to this review

Nicole - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future. More 

Louisville, Kentucky
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2014

I won this hotel from a Priceline bid. The check in was very easy and the front desk was able to easily change our accommodations to 2 double beds. Hotel was VERY CLEAN and smelled of fresh paint in the hallways. The room was very clean and comfortable. Had never stayed at an extended stay before. Will certainly look for... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Columbus - Dublin, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

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