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BEST WESTERN PLUS Delaware Inn

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1720 Columbus Pike, Delaware, OH 43015
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BEST WESTERN PLUS Delaware Inn
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143 Reviews from our TripAdvisor Community

Traveler rating
    25
    40
    34
    25
    19
See reviews for
64
22
9
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (143)
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    (47)
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Essexville, Michigan
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

5 day stay for a graduation and genealogy research. Hotel selected based on amenities (Pool, internet, breakfast, exercise room) and price. Bed was comfortable. Internet worked best when fewer people using it. Breakfast was good, Had a pancake machine instead of the usual manual waffle maker. Had scrambled eggs and bacon on the weekend. Room had refrigerator/freezer and microwave. Two... More 

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

The TEAM will be so happy to hear that you enjoyed your stay here with us and what our property has to offe. We love to take care of all of the Ohio college students and their families, we encourange for anyone coming to the area to attend, research or study at the college needing accomodations to come stay with... More 

Chesterland, OH
Top Contributor
69 reviews 69 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Hotel was pretty weathered. We did not go in the pool or hoot tub right off the lobby but it looked ok. Lots of poorly patched holes in room & bathroom. Bathroom could have had a little more attention to cleaning. Bed was comfortable enough but had broken springs at the end of the bed. It did have a breakfast... More 

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

We disappointed to hear that the property did not meet your expectations, we are currently in the process of doing some renovations to increase guest satisfaction amd our housekeeping team is also working on deep cleaning all rooms. We hope that when in the area again will with come by and check out our improvements, I am sure that you... More 

Charleston, West Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was in town to go to Columbus Zoo and went with this hotel because it had an indoor pool. The pool was closed my entire stay. Also liked that this hotel offered hot breakfast, breakfast wasn't very good though. Another thing I noticed was the walls are paper thin, I could hear word for word conversations room over and people... More 

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

We thank you for choosing our property and apologize that the pool was closed for maintenance during you stay. We are happy that the proximtiy to restaurants and shopping was a plus for you and hope that if you every in the area again that you will return so that we can win your business back with great customer service... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This was my 3rd stay at the inn in 4 years. I have always stayed here while visiting my daughter studying at OWU. Delaware, OH has very limited options for hotels and I have been pleased to note that at every subsequent visit, the inn has improved. It's comfortable, the rooms are large and the staff efficient and friendly. Lighting... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

Your business is very important to us and we value your feedback and our glad that the property meets your expectations each and every time you visit. Thank you again for taking the time to completing a review of the property, we appreciate your loyalty to our brand and look forward to seeing you whenever you are visiting the area. More 

Long Island, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We checked in to this hotel and proceeded to our non-smoking room. Upon entering the room I noticed the distinct smell of cigarette or cigar smoke. Later in the stay I was sitting in the reading chair and the smell was stronger. I glanced behind the chair and saw a pile of cigarette ashes on the floor. Obviously the room... More 

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

We thank you for taking the time to fill out two reviews of the hotel and once again apologies for the service you were provided. I can assure you that the housekeeping staff has been coached on this situation and we will do our very best to not have this happen again in the future to any of our guests.... More 

Long Island, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The room was ok. Our non-smoking room had the distinct smell of cigarette/cigar smoke and there was ashes on the floor. Obviously the room was only superficially cleaned before we arrived. The TV remote was broken but replaced when requested.

Review collected in partnership with Best Western

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

We apologies for the service that you were provided and we will use your comments to better train our staff to ensure that each and every guest has a clean room and a wonderful stay here with us. We hope that you will stay with us again in the future and allow us to show you great customer service and... More 

Silver Spring, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The internet was very slow and you had to use a password every time you logged in. The cleaning staff put a do not disturb sign on the door rather than clean the room and when we tried to complain no one answered the phone nor was anyone at the front desk. Finally, when we did complain, they made the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

We apologize for not meeting your expectations, we pride ourselves on great customer service, we thank you for taking the time to submit a review of our property and will use your comments to better train our staff so that we may provide each and everyone of our guest with superior customer care. We hope that you will give us... More 

Travelers are raving about these Delaware hotels

Windsor, Canada
1 review
4 of 5 stars Reviewed April 27, 2015

This was a very clean hotel with excellent value for your money. I would definitel recommend this hotel to sports groups who are looking for excellent value for their money. The free breakfast is a plus!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

Thank you for taking the time give our hotel a very postivie review, we work very hard to make sure that each and every guest that stays with us has a pleasureable stay. We invite you back whenever you and your group are in the area and we promise to once again give you EXCELLENT CUSTOMER SERVICE!! More 

Delaware, United States
1 review
2 of 5 stars Reviewed April 23, 2015

This hotel is definetely not worth the price of admission. It is really outdated, and the walls are paper thin. If you want to get any sleep, be sure to bring your own ear plugs or fan. The staff at arrival and departure were not friendly, and did not make an effort to smile or thank us for staying with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide... More 

Delaware, United States
1 review
2 of 5 stars Reviewed April 20, 2015

We stayed three nights and the maids never made up our room! The first night they didn't do it and I told them at the front desk when I picked up towels because we had none. The next day when we returned they had not done anything but put out the do not disturb sign on both of our rooms... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN PLUS Delaware Inn, responded to this review

We apologize for the service you where given, this is not the kind of service we train here at the property. These issue will be addressed with staff and used as training tools to better the service to our guest. We apologize for not meeting you expectations and hope that you will give us one more try to win back... More 

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