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Sheraton Suites Akron/Cuyahoga Falls

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1989 Front Street, Cuyahoga Falls, OH 44221
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Sheraton Suites Akron/Cuyahoga Falls
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323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maryland
Level Contributor
301 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have stayed here multiple times over holidays due to lots of family members coming in from out of town and not enough room at our parent's houses. The hotel is very nice and the suites are an added bonus and roomy, plus clean. The staff is friendly and outgoing. Nice location on front street with canal behind the hotel.

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Midwest
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here while attending an event across the street at Falls River Square for the weekend. So on the plus side, it was definitely conveniently located. The hotel is quite nice, up to Sheraton standards, and the room was spacious with a separate living room area. Check in was smooth at 2 a.m. The not so good: I never... More 

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

irishred77, thank you for your feedback. Input such as yours is most important to us as it helps us achieve our goal of constant improvement of our service and facilities. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect. I have spoken to our Executive Chef and Restaurant Manager so... More 

Pewaukee, Wisconsin
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I really enjoyed our one night stay there. The staff is super friendly and made sure we had everything we needed. There is a nice stream running behind the hotel that adds to the charm. I would definitely stay there again if in the area!

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

ThePerk76, although you were only here for a short trip, we're pleased that you enjoyed your stay with us at the Sheraton Suites Akron/Cuyahoga Falls and that you plan to return. Thank you for sharing your comments, we look forward to welcoming you back again soon. More 

Midland, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is very good. Problems were dealt with quickly (locked safe-unlocked, non functioning TV fixed when technician came in for duty). The front end desk staff were efficient and friendly which was extremely satisfactory. The Club Lounge was both good and bad. Breakfast was very adequate with good selection and a great attendant looking after all our needs. Evening... More 

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

alexandermayk, thank you for taking the time to share your TripAdvisor review. I am pleased that our staff was able to quickly fix the TV and safe issues you encountered, and that you enjoyed the morning club level access, and front desk service. I am disappointed that you found the evening snacks and service underwhelming. This is certainly not the... More 

Chicago, Illinois
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location and the view of the falls is the reason to come and it's a fabulous one. Second time staying here after two years and pleased to see they're in the process of a decor and landscaping update which it needed. Rooms were done and very nice and spacious with the fabulous view and sound of rushing water from... More 

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

Kim, thank you for your detailed review of your experience with us at the Sheraton Suites Akron Cuyahoga Falls. We appreciate your continued patronage and for your words about our renovations. We are pleased to announce that over 1/2 of our guest rooms are completely remodeled in addition to our meeting spaces and we are moving forward with upgrades to... More 

Chicago
Level Contributor
120 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a little farther from Akron than I wanted. I should not have worried. I made to Akron in less than 15 minutes, easily on time for my meeting. The waterfall is beautiful! I took a lot of pictures. I have had apartments smaller than the room - enormous! two flat screen TVs, lots of plugs. Bathroom is... More 

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

m_b_00000, it is our goal to have each guest leave our property with an eagerness to return. We appreciate that you have shared such a positive recommendation to others as well as expressed plans to return. It is only through guest feedback that were are able to continually improve our services so we thank you for your comments about small... More 

Upstate NY
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped here on the first night of our trip west and what a great stop it was. Beautiful hotel set along the river. Excellent location with nice city park just "downstream"; great place to walk our dog. Staff was a bit stuffy, but really nice place. Room clean and good sized. "Beau's" restaurant on site good, well-rated on Trip Advisor.

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

ret1re, thank you for allowing the Sheraton Suites Akron Cuyahoga Falls to serve you while traveling through the area. We know how important four legged family members are to our guests which is why we love having them stay with us. We are pleased you were able to take advantage of the nearby High Bridge Glens Park to walk your... More 

Cleveland, Ohio
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My fiancé and I stayed here last weekend after seeing a musical in Akron and had a great stay! Our room was great! It was big, clean and had an excellent view of the river. We stayed on the 3rd floor in one of the newly renovated rooms. I asked to have champagne waiting on ice in the room when... More 

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

WkEndWarrior2013, thank you for taking a moment to share your review on TripAdvisor. We appreciate that you chose the Sheraton Suites Akron Cuyahoga Falls during your overnight stay in Akron and that you were able to enjoy one of our renovated rooms. We look forward to serving you again, hopefully in the near future. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 31, 2015

We stayed here for a little anniversary getaway, my boyfriend had never been to a hotel like this so it was a fun experience. We loved our room, it was so nice and the bed was incredibly comfortable. I could've lived in that bed forever, I wanted to take it home. The coffee maker in our room seemed really dingey... More 

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Transfer, Pennsylvania, United States
Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015 via mobile

Although right off the highway and easy to find, the hotel sits directly beside a picturesque waterfall. There are views from the rooms and the restaurant. The room was clean and the staff was friendly. The restaurant's breakfast buffet was very good. There is a station where they make omlettes and Belgium waffles. If you like martinis the lounge has... More 

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Jeffrey L, General Manager at Sheraton Suites Akron/Cuyahoga Falls, responded to this review

Diane, thank you for staying with us at the Sheraton Suites Akron Cuyahoga Falls while you traveled to the area for a concert at Blossom Music Center. Although a quick trip, it sounds like you were able to enjoy our restaurant lounge, breakfast buffet, and river view. Thank you for your kind words about our staff and cleanliness. We appreciate... More 

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