Upon checking in, and extending our stay the staff gave us trouble with being able to keep the room. They ended up being able to let us stay in the same room, but just a little hospitality 101 is to say "we'll try our hardest" not "I don't think that's possible" without even trying. The service needs improvement, along with...
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Dear Guest:
Thank you for sharing your thoughts about our hotel here on TripAdvisor. I am sorry that we did not meet your expectations in service for this trip. You are right that our first response should have been positive regarding our efforts to extend your stay past your original checkout date. I am glad that we were able to...
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After a 3 hour drive, we found this oasis. Vincent checked us in and was very helpful. We were amazed at the value for the comfort and grandness of the room. The only drawback was the cleaning personnel. They wanted to clean it before we left. Check-out was 12 noon. They knocked on the door at 10a. They did do...
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Dear Guest:
Thank you for your kind remarks about your stay at the Sheraton Suites Akron Cuyahoga Falls. I am glad that you enjoyed the suite and the service from Vince at the desk. I will pass along your comments to him. I am sorry that we disturbed you the morning of your departure. We never want to rush anyone...
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AHHH It's 4:32am and I can't sleep... why? Because the Sheraton sits RIGHT NEXT to the RAILROAD and the 3:40 express just woke me from a dead sleep. Sounded like it was coming right through the room.
I finally got settled down... was just about nod off... YET ANOTHER TRAIN blew through the room. It was 3:57am... I know.... I...
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I wasn't expecting much from this hotel however I was pleasantly surprised. First, it looks more like a full size Sheraton property that a Suites. Interesting architecture has the restaurant and some rooms overlooking Cuyahoga Falls. Secondly, the generous staff SPG Platinum upgraded me to a beautiful two bedroom, two story suite overlooking the Falls. Thirdly, the restaurant was better...
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Dear Guest:
Thank you for sharing your experience on TripAdvisor, and to answer your question....We did! Our hotel has been one of the highest ranking properties within the Sheraton system since we opened the doors in 1989. We strive to provide excellent service and a quality product. While we don't always get it right, it is certainly our intention to...
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I would've given it a better review if the customer service was better and more consistent.
We checked-in early and the room was ready. Our reservation included daily breakfast, but the front desk only gave us one day's worth voucher for our last morning to be spent there (I found this out later). Later when we went to use that...
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Dear Guest:
Thank you for sharing your experience at the Sheraton Suites akron/Cuyahoga Falls here on TripAdvisor, we really appreciate the feedback. When you called Reservations from your guest room, a new reservation was made instead of extending the existing one. This resulted in all of the issues - receiving the bill prior to your new day of departure as...
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Stayed with our two teens while on a visit to Kent State University. The suite was perfect -two pocket doors separated the living room from the two double beds. The couch folded out into roomy twin. Shower and toilet separate from sink and dressing area so we could all get ready in a.m. Fridge and microwave in room as well...
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Dear Guest:
Thank you for the nice review of the Sheraton Suites Akron/Cuyahoga Falls! All of our team is pleased to hear that you enjoyed your visit. I am glad to hear that the suite met the needs while traveling with you children. We look forward to having you back again in the future.
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Stayed here while doing the college visit tour. The room was a good size. It could use some updating. There was just something about this hotel that felt uncomfortable. Even though the rooms appeared to be clean, it felt a bit dirty. When I was checking out I heard another guest complaining about dirty sheets. Even though I am a...
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Dear Guest:
Thank you for writing regarding your experience at the Sheraton Suites Akron/Cuyahoga Falls. Our hotel was completely renovated a few years ago and we pride ourselves on many aspects including cleanliness. I am glad to hear that you did not find any cleanliness issues with your room, and I am sorry that the comments of another guest caused...
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First off, I was married in this hotel many years ago so it does hold a little sentimental value for my wife and I. It is also very close to some of our family so we stay there when visiting. Unfortunately, the front desk staff appears too busy to be bothered most of the time. It isn't that they are...
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Dear Guest:
Thank you for being a regular guest (and wedding couple!) of the Sheraton Suites Akron/Cuyahoga Falls. I am sorry to hear that you felt our front desk service was not up to level of responsiveness that we should have been. We will certainly address this with the team. We are reviewing the pool temperature issues. The setting is...
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I booked this hotel as a Easter weekend getaway for our family. My conversations with the hotel prior to arrival led me to believe that the customer service at this hotel would be 5 star. I was wrong. We drove from Pittsburgh just to stay at this hotel after reading reviews about the size of the pool and the bi...
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Dear Guest:
Please accept my apologies that your visit with the Sheraton Suites Akron Cuyahoga Falls was not all that it should have been. I appreciate the detail that you have provided in your review as this will help us to improve our service to you future guests. The service interactions that you experienced were not to the standard that...
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Stayed here the week of April 2 for business. I really liked the suite as I could have a "living room" versus having to sit on the bed. Had a "river view" which was nice. It was great to have the fridge and micro also. The front desk staff were always helpful, needed to find a Walgreens and got great...
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Dear Guest:
Thank you for the nice review of our property! We always appreciate hearing from our guests and I am glad that you enjoyed the suite at the hotel. I will pass along your comments to our front desk staff and food and beverage team about your interactions. I will pass along your comments as well to the housekeeping...
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38 Reviews
