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Quality Inn & Suites

2.0 of 5
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70 Rothrock Loop, Copley, OH 44321 (Formerly Baymont Inn and Suites Copley)
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Quality Inn & Suites
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Ranked #5 of 11 Hotels in Copley
A recent review
3 of 5 stars reviewed 1 week ago
Charles B Toledo, Ohio
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent two nights in early July. . Price is very good and the view from outside is nice, freshly painted. But it looks like they spent all their money on the appearance and either ran out of funds or just gave up with the problems with the rooms. We were promised a 1st floor room with two extra pillows... More 

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A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

Just nasty dust dirt weird stains on walls seriously pay the extra money stay somewhere else! This place is a disgrace to their name I've stayed at others tons of times never again fire your house keeper & the room smelled musty and nasty not to mention the "great" blotchy paint job did you hire a five year old

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Toledo, Ohio
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed two days here while visiting Portage Lakes. The room was clean and comfortable. It had a nice small pool. the exercise room had a couple elliptical and a tread mill. Two of the machines were not working. The breakfast was hot and a decent variety. The only problems we had was the coffee pot was missing from out... More 

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West Virginia
Level Contributor
108 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed here in a suite. I was expecting a regular-sized room with a room divider and a couch, but I was pleasantly surprised. The suite appeared to be two rooms that were merged together - One room had a couch, desk, and kitchenette; the other was the bedroom and bathroom. Breakfast was good for a budget hotel, particularly... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed June 24, 2015

The staff is very helpful and very knowledgable of the local area. I had reservations made in advance, check in was very quick and easy. Rooms and property are extremely clean. I greatly enjoyed my stay and will be back on my next trip to this area.

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Quality I, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service . Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. More 

Marshalltown, Iowa
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 15, 2015

We were in town for an Akron event. Getting there from this hotel was quick and easy. The neighborhood was sketchy but within walking distance of Cracker Barrel. The bed was nice and the water pressure was good. But everything was grungy, dated, worn or broken. The pool was padlocked with a CLOSED sign. Walls were cracked, stained, carpets were... More 

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Quality I, General Manager at Quality Inn & Suites, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I... More 

Harbor Springs, Michigan
Level Contributor
281 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
2 of 5 stars Reviewed April 26, 2015

Shortly after making reservations for a two night stay at this facility for the purpose of attending a church convention in the area I began to sense problems when two different e-mail requests to have Quality Inn send me an e-mail confirmation of my reservation went unanswered. The facility did nothing subsequently to help me develop a more positive opinion... More 

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Quality I, General Manager at Quality Inn & Suites, responded to this review

Thank you for your comments regarding your recent experience with us. We appreciate your feedback, and as you can see by the many recent TripAdvisor guest comments, we are maintaining our high standards and exceptional customer service. From our investigation into the facts of the incident you have mentioned, it appears that, indeed, mistakes were made, and I have taken... More 

Niagara
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 9, 2015

Tricky to find using address and GPS (maybe GPS problem?). Older motel with some renovations but shows age. Shower looks like someone did a cheap fix but not sucessful. Breakfast okay but only basic selection. Positive was that it was clean.

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Quality I, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for your direct and genuine comments. We really appreciate the feedback, and I can assure you that I will be looking into the comment you have made about your experience with our building condition and Breakfast . We hope to continue to have you as our guest, and look forward to another chance to serve you.... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 22, 2015

I arrived Tuesday night and it was bitter cold outside the front desk staff was very nice they handed me my key and off I went to room 257 walked around outside on second floor, no inside hallways so froze my rear off to find the rooms only go to 244. So walked all the way back down stairs to... More 

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Quality I, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for your comments regarding your month of February stay with us. I wish the weather would have been nicer on your trip, but as you mentioned about room number were missing that was our mistake were doing some renovation and we were changing room numbers and we were working on it meanwhile it has happened .... More 

Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed February 11, 2015

I arrived with 2 children to check in to a room that included a microwave, coffee machine and fridge. I specifically chose a hotel that included these things in each room,and at $75 a night it wasn't that cheap. Once we had navigated our way through the cigarette butts to reception, we got our key and went to our room.... More 

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Quality I, Director of Sales at Quality Inn & Suites, responded to this review

I would like to thank you for taking the time to comment on your stay. Unfortunately at this time we do not advertise that a fridge and Microwave is in each room. We do say however, that that some rooms have a fridge and micowave. We want to apologize about the room conditions you experienced, and to let you know... More 

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