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Quality Inn & Suites

2.0 of 5
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70 Rothrock Loop, Copley, OH 44321 (Formerly Baymont Inn and Suites Copley)
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Quality Inn & Suites
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Ranked #5 of 11 Hotels in Copley
A recent review
5 of 5 stars reviewed 6 days ago
John B Chicago, Illinois
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff is very helpful and very knowledgable of the local area. I had reservations made in advance, check in was very quick and easy. Rooms and property are extremely clean. I greatly enjoyed my stay and will be back on my next trip to this area.

Was this review helpful? Yes
Quality I, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service . Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. More 

Marshalltown, Iowa
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were in town for an Akron event. Getting there from this hotel was quick and easy. The neighborhood was sketchy but within walking distance of Cracker Barrel. The bed was nice and the water pressure was good. But everything was grungy, dated, worn or broken. The pool was padlocked with a CLOSED sign. Walls were cracked, stained, carpets were... More 

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Quality I, General Manager at Quality Inn & Suites, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I... More 

Harbor Springs, Michigan
Level Contributor
279 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
2 of 5 stars Reviewed April 26, 2015

Shortly after making reservations for a two night stay at this facility for the purpose of attending a church convention in the area I began to sense problems when two different e-mail requests to have Quality Inn send me an e-mail confirmation of my reservation went unanswered. The facility did nothing subsequently to help me develop a more positive opinion... More 

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Quality I, General Manager at Quality Inn & Suites, responded to this review

Thank you for your comments regarding your recent experience with us. We appreciate your feedback, and as you can see by the many recent TripAdvisor guest comments, we are maintaining our high standards and exceptional customer service. From our investigation into the facts of the incident you have mentioned, it appears that, indeed, mistakes were made, and I have taken... More 

Niagara
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 9, 2015

Tricky to find using address and GPS (maybe GPS problem?). Older motel with some renovations but shows age. Shower looks like someone did a cheap fix but not sucessful. Breakfast okay but only basic selection. Positive was that it was clean.

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Quality I, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for your direct and genuine comments. We really appreciate the feedback, and I can assure you that I will be looking into the comment you have made about your experience with our building condition and Breakfast . We hope to continue to have you as our guest, and look forward to another chance to serve you.... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 22, 2015

I arrived Tuesday night and it was bitter cold outside the front desk staff was very nice they handed me my key and off I went to room 257 walked around outside on second floor, no inside hallways so froze my rear off to find the rooms only go to 244. So walked all the way back down stairs to... More 

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Quality I, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for your comments regarding your month of February stay with us. I wish the weather would have been nicer on your trip, but as you mentioned about room number were missing that was our mistake were doing some renovation and we were changing room numbers and we were working on it meanwhile it has happened .... More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed February 11, 2015

I arrived with 2 children to check in to a room that included a microwave, coffee machine and fridge. I specifically chose a hotel that included these things in each room,and at $75 a night it wasn't that cheap. Once we had navigated our way through the cigarette butts to reception, we got our key and went to our room.... More 

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Quality I, Director of Sales at Quality Inn & Suites, responded to this review

I would like to thank you for taking the time to comment on your stay. Unfortunately at this time we do not advertise that a fridge and Microwave is in each room. We do say however, that that some rooms have a fridge and micowave. We want to apologize about the room conditions you experienced, and to let you know... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 14, 2014

It seems this hotel has had a renovation like a housing project. There was one set of towels in the room which were like burlap. Paint splatter on the furniture and water stains on everything. The bed was an old mattress with a sag spot I felt like I was sleeping on a hill. The microwave had dried up crusty... More 

Was this review helpful? Yes 1
Quality I, Director of Sales at Quality Inn & Suites, responded to this review

Thank you for taking the time to comment on your stay. We appreciate feed back, whether good or bad we need to hear it. Your room sounds like one of the rooms that was scheduled to be renovated. I do apologize for the error. I hope you will give us another try. Thank you for for staying with us. We... More 

Saint Peters
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 11, 2014

This experience started out bad and went down hill. The first thing you need to know is it is a Motel with no obvious entrance into the office. I had to drive around the building twice before I discovered what looked to be the entrance into the lobby. There began the worst check-in experience I have had in my 18... More 

Was this review helpful? Yes 1
Belding, Michigan
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 15, 2014

We stayed here on our way down to our spring break vacation. It was reasonably priced for the room we had and it was clean and comfortable. The lobby was not clearly marked and the location was well behind a busy commercial strip. It was difficult to find the right drive to get to this property. Also the only person... More 

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Quality I, Director of Sales at Quality Inn & Suites, responded to this review

Thank you for for staying with us. We hope to see you again. We are now a Quality Inn and Suites More 

Raleigh, North Carolina
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed March 1, 2014

If you are looking to stay at this Baymont Inn please go elsewhere. It has been removed from the Wyndham chain due to poor management and lack of maintaining the hotel. I stayed here thinking the hotel is in great condition as most baymonts are but this was run down and not an enjoyable experience. When I looked up the... More 

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Baymont I, Director of Sales at Quality Inn & Suites, responded to this review

I want to first thank you for taking the time and doing a review on our hotel. Feedback is important this is the only way we can see how we are performing. I want to apologize for your last stay with us. We did change management companies towards the end of the year and we are experiencing many changes. I... More 

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