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Extended Stay America - Akron - Copley - West

2.0 of 5
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170 Montrose West Ave, Copley, OH 44321 (Formerly Studio Plus)
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Extended Stay America - Akron - Copley - West
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Ranked #8 of 11 Hotels in Copley
A recent review
3 of 5 stars Reviewed October 20, 2014
Fred R Ontario's Highlands, Canada
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42 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toledo, Ohio
Level Contributor
458 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
2 of 5 stars Reviewed January 8, 2015

There are two locations across from each other.. this review is for the downhill location. . Really bad parking lot. . Tiny tiny. .. My room was very subpar for an extended stay location. . Even though I turned the heater completely off it still kept blowing in frigid air. . The kitchen area was dated for such a new... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the staff and Niki; however, we apologize that there were so many maintenance issues with your room. In response to your review, I will be implementing a more thorough inspection process to ensure that these issues are not... More 

High Point, North Carolina
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed December 3, 2014

The location is near interstate, and US 18 - West of Akron. Good location for access to Cleveland airport. The hotel room was OK - nothing to write home about. The thing that was not so good was the highway noise - all night long. The tractor trailers and heavy traffic can be heard - all night. I do not... More 

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Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that our hotel was a good location and convenient for your travels. We like our guests to be comfortable during their stay, so I'm sorry to hear that you experienced some hallway noise during your stay. Our team is well-trained in handling... More 

Travelers are raving about these Copley hotels

Ontario's Highlands, Canada
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 20, 2014

It was Ok for a two night stay. Unfortunately , we could smell the cooking next door. It didn't last forever and seemed to be coming in the bathroom vent so we closed the bathroom door and it was better. There was no bathroom fan just a vent in the ceiling ?? There is a good cup of coffee in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate your kind comments about our grab-and-go breakfast and the coffee provided, and we are glad that we were able to provide you with a clean room. Still, we do apologize for the cooking odors you experienced. I will be working with my... More 

New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 6, 2014

Had reservations here in August. Drove 6 hours arrived at midnight. rang bell for service and entered the office ( wow it was even dirty in the office , the carpets were stained ). Was given a room on second floor that on first sight didnt look to clean. Opened up sofa bed for our daughter and it was broken... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of the rooms you were checked into is truly regrettable. We are very sorry for your experience. We can assure you that we have reviewed your feedback with our staff and have taken steps to ensure your... More 

ohio
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed August 3, 2014

Spent the weekend here for the golf tournament and it was awful. Starting in the lobby you are greeted with the reek of smoke smell everywhere. Even the nonsmoking floor smelled. Don't look down because the floors in the lobby are filthy and the carpets in the halls are no better. Between the smoke smell and the cooking odors, it... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am disheartened to read of the odors and cleanliness issues that you experienced during your stay. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I am sorry to... More 

Missouri city
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 3, 2014

This place is terrible. If you are looking for a overnight stay, STAY AWAY from here. Room was gross, patches of paint on walls, carpet dirty, molding from walls peeling off. The common areas are equally disgusting. I would have rather slept in my car. Elevator was also broken. They don't clean room daily, only if you stay for more... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read of the cleanliness issues you experienced in your room during your stay. Please know that as this hotel's manager, I will be working with my housekeeping staff... More 

Phoenixville, Pennsylvania
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed July 22, 2014

I called to make a res ervation for 8 rooms for 6.5 months to open a new reataurant in the area. Would have been a great location. We always used these properties when we travel. NEVER AGAIN!!!!! This was the worst. When I called I informed the rude lady RITA that I would be looking for monthly rates and bef... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

Jim - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding Rita is truly regrettable. We are sincerely sorry for your experience. Please accept our apologies. We will be retraining all of our staff to ensure that we are always providing our guests with the superior service that... More 

Akron, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 6, 2014

The staff here is very careless, unprofessional, and do everything in their might not to give discounts or refunds when you experience a problem. They argued with me upon checking in and again upon checkout about the price I reserved online saying I must've been wrong how is that when I have email confirmation stating the prices? But I will... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 28, 2014

Same as him except I didn't see any cockroaches. With all the issues we had on our stay we actually stayed there. If we would have seen cockroaches, we would have we would have left as well. We were under the impression it was a hotel, but conditions seemed to be more appropriate for a motel than a hotel. They... More 

Was this review helpful? Yes 2
Atlanta, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 29, 2013 credit card Amex Card Member Review

Not a great hotel to stay on long term.for temporary stay it is ok. Maintenance is very poor. Breakfast is free but not healthy. Written fruits are served during breakfast. Staff are cooperative and friendly in bature

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced maintenance issues while staying at our hotel and that our grab-and-go breakfast did not meet your expectations. In response, I am working with our staff to improve our repair procedures so future guests are not affected by the... More 

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