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All 10 Copley hotels

Extended Stay America - Akron - Copley - West

2.0 of 5 Hotel   |   170 Montrose West Ave, Copley, OH 44321 (Formerly Studio Plus)
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Ranked #4 of 10 hotels in Copley
A recent review
  • Overview
  • Reviews (36)
  • Photos (9)
  • Amenities
  • Q&A
  • Room tips (11)
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36 people have reviewed this hotel

Traveler rating
    14
    7
    4
    4
    7
See reviews for
14
1
7
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Phoenixville, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed yesterday NEW

I called to make a res ervation for 8 rooms for 6.5 months to open a new reataurant in the area. Would have been a great location. We always used these properties when we travel. NEVER AGAIN!!!!! This was the worst. When I called I informed the rude lady RITA that I would be looking for monthly rates and bef... More

Was this review helpful? Yes
Akron, Ohio
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff here is very careless, unprofessional, and do everything in their might not to give discounts or refunds when you experience a problem. They argued with me upon checking in and again upon checkout about the price I reserved online saying I must've been wrong how is that when I have email confirmation stating the prices? But I will... More

Was this review helpful? Yes
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 28, 2014

Same as him except I didn't see any cockroaches. With all the issues we had on our stay we actually stayed there. If we would have seen cockroaches, we would have we would have left as well. We were under the impression it was a hotel, but conditions seemed to be more appropriate for a motel than a hotel. They... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 29, 2013 credit card Amex Card Member Review

Not a great hotel to stay on long term.for temporary stay it is ok. Maintenance is very poor. Breakfast is free but not healthy. Written fruits are served during breakfast. Staff are cooperative and friendly in bature

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced maintenance issues while staying at our hotel and that our grab-and-go breakfast did not meet your expectations. In response, I am working with our staff to improve our repair procedures so future guests are not affected by the... More

Buffalo, New York
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 23, 2013

Stayed there for a couple of nights....for 70 bucks to get a full kitchen and a living room is a great deal.....but the place is kind of beat up....our room was worn...and not especially clean (the toilet was moldy)....the AC was right next to the bed and the deflectors were broken and it blew right on me all night....very uncomfortable....but... More

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Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the A/C in your room did not work properly and your room was unclean. In response, our maintenance staff has repaired the A/C unit and our... More

Detroit, Michigan
1 review
1 of 5 stars Reviewed October 12, 2013

As an interpretive naturalist, I camp frequently. I don't mind insects, scat, or dirt. I requested non-smoking accommodations over the phone and was given a room in the non-smoking section of the building. The room smelled of smoke. The second room offered just smelled musty. When I turned the light on in the kitchen area of the second room, a... More

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Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry for the smoke odor in your first room and the level of cleanliness in your second room. In response, I am working with our housekeeping and to improve our cleaning procedures and inspection policies. As well, I will be working... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 11, 2013

Turned on lights...roaches ran on kitchen counter. Ramen leftovers in sink. More roaches in hallway. Room had musty odor. NOT impressed with this place except for the very pleasant gal at the front desk.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The pest issue you described is unacceptable, and I sincerely apologize for your experience. I am taking all necessary actions to ensure that this kind of issue does not happen again in the future. It is also regrettable to hear that the cleanliness of... More

Wichita, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

I was here for 2 nights recently. Never had an issue with hospitality, friendliness, or cleanliness of the room. Staff was more than willing to help when needed. It is also within 1/2 hour of Cuyahoga Valley National Park. Definitely a sight worth seeing.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendliness of our staff and the cleanliness of your room. As well, I am glad that you liked our hotel's location. Thank you again for sharing your comments with us. We look forward to hosting you again... More

Dugger, Indiana
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 23, 2013

The two people that waited on us when we first come in was friendly and offered items of info for us on our stay. Once in the room the room was musty smelling. We turned on the air conditioning to cool off the room and when we came back from being out for the day the room was hotter than... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

Ian - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the problems you encountered with the A/C in your room. I also apologize for the outdoor swimming pool being closed during your stay. Unfortunately, our pool is seasonal and closes after Labor Day. In response... More

canton
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 23, 2013

We stayed here for the 3rd time in a year - and it was as great as in the past. The room was clean and had everything we needed - oven, mic, fridge, toaster.... The staff was all great - we really didn't need to talk to them much after checking in because we had no problems or issues. The... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Akron - Copley - West, responded to this review

Deirdre - I want to thank you for taking the time to post a review of your stay. We are so excited to know you enjoyed your stay with us. I am happy to hear that room and the kitchen met your expectations. Also, we are glad to know that you had an opportunity to make use of our pool.... More

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Additional Information about Extended Stay America - Akron - Copley - West

Address: 170 Montrose West Ave, Copley, OH 44321 (Formerly Studio Plus)
Phone Number:
Location: United States > Ohio > Copley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Akron - Copley - West 2*
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Also Known As:
Extended Stay America - Akron - Copley - West Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
72

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