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The Westin Columbus

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310 S. High Street, Columbus, OH 43215
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The Westin Columbus
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483 Reviews from our TripAdvisor Community

Traveler rating
    170
    139
    97
    49
    28
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87
154
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westfield, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

this is a highly recognized name in hotels but does not live up to it'a name. Left much to be desired. Loud noise from 6:30-8:30 am. Refirgerator not cooling. Charged for Wifi-most hotels are free. High cost to park a vehicle!! Charged twice for parking when we made sure there were no other charges before leaving the hotel. One nights... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As a frequent traveler that exercises regularly I love this place! Fantastic gym.. Great local attractions for food (decent clean eating) There is a Kroger close by for all your needs. I will stay here on all my trips to Columbus. The hotel is clean and updated nicely, the staff was wonderful.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 weeks ago

My partner and I had taken a Megabus from Cincinnati to Columbus on Sunday morning. We arrived at the hotel around 10:30 a.m. and fortunately, they had a ready room. I had requested an early check-in but wasn't expecting anything that early as they were sold out the prior evening and check out on Sundays is not until 3:00 p.m..... More 

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CHICAGO, IL
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room 672 was too small, particularly when compared to other Westin hotels. I originally made a reservation for 3 people and was told that a roll away would be available. This was not the case. Had to find alternate arrangement for my son who was travelling with us. The host who checked us in did not even try.

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First, let me say that almost everything associated with the event we came for, a wedding, was extremely well done and everyone in attendance had a great time, including me. I have to deduct a few points for the fact that the hotel starting cleaning the venue and removing tables prior to the end of the event. They must have... More 

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Ottawa, Ontario
Top Contributor
157 reviews 157 reviews
157 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Our one night at the Westin Columbus was a great one. Older property with character. Very friendly staff at check in and the comfort of Westin's Heavenly Beds! Had dinner at the in-house restaurant and food / service were great. We will book it again when our travels bring us to Columbus.

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Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My girlfriend and I wanted a night to celebrate our anniversary. Being romantic and honestly thinking about trying to get home after having drinks, I decided to book a room at the Westin. This is one of the older hotels in terms of buildings. It takes any traveler back to the days of grandeur. You walk in and immediately feel... More 

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South Bloomfield, OH
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My girlfriends and I stayed there on Friday night (May 2) to participate in the Capital City Half Marathon. The staff were warm and helpful, the common areas were very nice. The room was clean but needed updated. I understand that the hotel is a historical downtown hotel but for what we paid for it, I expected better. It was... More 

Was this review helpful? Yes 1
Newark
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 28, 2015

Given the rating the hotel has, even within it's own Starwood family, I had higher expectations for this hotel. The location is great, especially if going to a show at the Southern Theater, and the staff was incredibly nice and professional. The hotel it self had several issues that I hope are isolated. First, the heating and cooling were "under... More 

Was this review helpful? Yes 3
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Greetings Brian, Thank you very much for taking the time to review your experience. I am very sorry that we did not meet your expectations and apologize for the issues you experienced during your recent visit. I can assure you that they are isolated and that we have not only the very high level of service that you experienced, but... More 

Holland, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2015

Westin properties are almost always top notch. This one was no different. The lobby is fantastic, and the beds Heavenly! Contrary to the scathing review written by laraland56, we had an exceptional customer service experience with the Valet staff (maybe because of her terrible review...?) We also showed up with a truck and a 14' enclosed job trailer, which I... More 

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