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All 140 Columbus hotels

The Westin Columbus

4.0 of 5 Hotel   |   310 S. High Street, Columbus, OH 43215
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Ranked #50 of 140 Hotels in Columbus
A recent review
5 of 5 stars reviewed 5 days ago
RachelMO440 Strongsville, Ohio
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423 reviews from our community

Traveler rating
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    81
    41
    25
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
East Hampton, New York, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The hotel is beautiful and the staff gracious, but the room was tiny and a group of pre-wedding partyers kept us up until 1:30 am, and the desk staff would do nothing to compensate for the sleepless night, other than offering an already complimentary breakfast for free! (It also took 5 attempts at calling the desk before someone picked up... More

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Strongsville, Ohio
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this hotel to go to a wedding. They warned me in advance that they might not have a rollaway bed (first come, first served) and we have 3 kids. So, I brought an air mattress with me. When we arrived, they did not have a rollaway and I realized that the batteries on my air mattress were dead.... More

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Cincinnati, Ohio
Top Contributor
62 reviews 62 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my second time staying at this property and I love it. The decorative work in the hotel lobby from when it was The Great Southern Hotel is phenomenal. The staff is helpful and pleasant. The rooms are small (because it's a historic hotel), but nice. While it's not right by all of the action in Short North, it's... More

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Toledo, Ohio
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My friend's parents paid to allow for an open bar and at the end of the night, their credit card went missing. An hour later, they realized they were looking for the incorrect name. It also seems that they decided to slow down service because our drinks were paid for...apparently gratuity dictates service if it's already figured into the bill.

Was this review helpful? Yes 4
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Thank you for taking the time to review your experience at The Westin Columbus. I am glad that you enjoyed your stay at our hotel, especially the location and our plush guest rooms. I am very sorry about the poor experience you had in the bar, and the mix up with your credit card. I can assure you that your... More

Hollywood, CA
Top Contributor
96 reviews 96 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a Historic Hotel in Downtown Columbus offering beautiful architecture and history. The staff was very friendly, the location was close to the German Village, Brewery District and Downtown restaurants and bars. If fitness is your thing, try out the New Balance promotion they offer. For $5.00 you can try out a new pair of NB shoes and... More

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HalleyKaras, General Manager at The Westin Columbus, responded to this review

Thank you so much for taking the time to review your stay at The Westin Columbus. We are so glad you selected us on your recent visit to Columbus and truly value your business. I am especially happy to hear that Gabby gave you such great service, I will make sure to recognize her for a job well done. We... More

Philo, Ohio
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I book 20-30 hotel stays through a third party. I hate being put in this hotel. First of all parking is not free. 2nd small hotel rooms. 3rd semi rude staff. I'm not sure if when booking thru a third party, such as Hotels.com, that the hotel puts you in the discount rooms but both stays I have been put... More

Was this review helpful? Yes 5
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Thank you for taking the time to share your thoughts about our hotel. We appreciate your feedback and candid comments, as they help us improve and create a better experience for not just you, but all of our guests. I am very sorry that you have not been pleased with the size of your rooms on recent stays. As a... More

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Perfect location in downtown Columbus. Close to the river, restaurants, German Village and easy access to freeways. The hotel is very smart, very friendly and has very comfortable rooms with updated shower. I am sure I will stay here whenever I return to Columbus.

Was this review helpful? Yes
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Dear Pamlia, Thank you so much for your kind words! We truly appreciate your business and value you as our guest. Your recommendation is invaluable and we promise to continue looking for new ways to surprise and delight you. We look forward to your next visit. Warm Regards, Halley Karas General Manager More

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our wedding guests spent a weekend at the Westin and had to deal with late check-ins and the overwhelming smell of marijuana on the 3rd and 4th floors. Our parents received permission to put a 6-ft. Cutout of us in the lobby, but the Westin's wedding planner (blonde nameless female) who was hosting a wedding at the hotel verbally attacked... More

Was this review helpful? Yes 2
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Thank you for taking the time to review your experience at The Westin Columbus. I am very sorry for the disappointing experience, both with the confusion with your cut out in the lobby and with the smell of smoke on your floors. I also apologize that I failed to resolve your concerns when we spoke while you were here; it... More

West Hartford, Connecticut
Top Contributor
66 reviews 66 reviews
66 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall the Westin was pretty nice - it's a historic property with a gorgeous lobby and I had a pretty good stay. Two big minuses though: first - the location. This was my first time in Columbus so I didn't know where to stay and was pretty disappointed that there was nothing going on around the hotel. The Hilton a... More

Was this review helpful? Yes 2
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Thank you for taking the time to review your experience at The Westin Columbus. I am glad that you enjoyed yourself overall. Your comments are well taken and we appreciate your feedback. As a historic hotel, we have 19 different room types and over 100 different configurations. I would love to welcome you back and accommodate you in a room... More

Cincinnati, Ohio
Top Contributor
53 reviews 53 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 31, 2014

This is an update of an earlier posting. I am revising my rating of this property from 3 stars down to 2. I have kept the original post below for all travelers to see. The reason for my updated post is because the General Manager of this property offered me 3000 Starwood points for our inconvenience during our stay. To... More

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Additional Information about The Westin Columbus

Address: 310 S. High Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Columbus 4*
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Also Known As:
The Westin Columbus Hotel Columbus
Westin Columbus
Columbus Westin
The Westin Columbus Ohio

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