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The Westin Columbus

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310 S. High Street, Columbus, OH 43215
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The Westin Columbus
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475 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Holland, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Westin properties are almost always top notch. This one was no different. The lobby is fantastic, and the beds Heavenly! Contrary to the scathing review written by laraland56, we had an exceptional customer service experience with the Valet staff (maybe because of her terrible review...?) We also showed up with a truck and a 14' enclosed job trailer, which I... More 

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Top Contributor
88 reviews 88 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a very short stay, just a night but we left with a good impression. The hotel lobby is spectacular. Lot of character and resplendent beauty. We were given a comfortable room with the usual Westin beds which get you into dreamless slumber. The showers were very good too.The breakfast spread was Ok. Staff is polite and helpful. Overall... More 

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HalleyKaras, General Manager at The Westin Columbus, responded to this review

Thank you very much for your kind words. We truly value your business and were delighted to have you as our guest. Please come see us again soon! Stay Well, Halley Karas General Manager More 

Toronto
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is lengthy but I promise you it is worth reading through. My husband and I booked a one night stay at this hotel on our way back to Canada from Arizona. We booked the King Corner suite at a rate of $339.00 Upon arrival, we pulled into the valet area at the front of the hotel. Three valets were... More 

Was this review helpful? Yes 3
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Please accept my sincere apologies for the experience you had with our valet services during your recent stay. Your comments are incredibly concerning and I truly apologize for the poor service and disappointing first impression you were given upon arrival. I have reached out to you seperately and hope to hear back so that we can discuss your experience and... More 

Cabo San Lucas, Mexico
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Usually when we come to town we stay closer to nationwide arena, but this was not far at all. The service was impeccable and building stunning. I think do to the age if the building the rooms are like new York city and that they are small. If an up grade is available, take it. Short north is about a... More 

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Nathan W, Director of Sales at The Westin Columbus, responded to this review

Dear louiscarl23: We appreciated hearing about the service you received durring your stay with us. It was great to hear that you enjoyed your walk to the local flair of the Short North and Theatres! We hope that they next time you are in Columbus you are able to take advantage of the CBUS which is a complimentary bus made... More 

Old Bridge, New Jersey
1 review
3 of 5 stars Reviewed 3 weeks ago

Everyone is really nice and professional. The rooms are immaculate and the beds are comfortable. That being said, they gave my wife and I a room with two separate individual-beds. This is after we booked a queen bed almost a month in advance. After complaining at the front desk, we were treated to wonderful customer service and were promptly given... More 

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HalleyKaras, General Manager at The Westin Columbus, responded to this review

David, Thank you for taking the time to review your experience at our hotel. I am very glad to hear that everyone treated you well and with professionalism. I am also pleased that you found our rooms to be immaculate and comfortable. I do apologize for the room type mix up with your first room and the disappointing size of... More 

Westlake, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2015

We checked into the Westin late - they were so welcoming at check-in. The lady offered us a full breakfast to start our day, since we were return guests. The housekeeping staff was friendly, the breakfast staff went out of their way to get us whatever we wanted at breakfast. Even valet was extremely helpful. The hotel rooms are small... More 

Was this review helpful? Yes 1
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Tekla, Thank you so much for taking the time to review your experience at the Wesitn Columbus. We truly value your feedback and are so pleased that you enjoyed your stay. Please come visit us again soon! Stay Well, Halley Karas General Manager More 

Orange County, CA
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2015

We've stayed here twice and both times have been upgraded to a suite. Great front desk employees and a beautiful old hotel near the Capital building in downtown Columbus. Have never eaten here but it's close to a few good favorite spots.

Was this review helpful? Yes 1
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Mr. White, Thank you for taking the time to review your stay at The Westin Columbus. I am so glad that you enjoyed both of your stays and that our employees took such great care of you. Thank you for your continued loyalty as a SPG member, we truly value you as our guest. Stay Well, Halley Karas General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2015

I have the pleasure of staying at the Westin Columbus 50+ nights per year, you will not be disappointed with this hotel. The hotel is clean and they continue to spend time and money making it better. The staff is top notch, knowledgeable and friendly. The food is very good. This is coming from someone who eats there a lot... More 

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HalleyKaras, General Manager at The Westin Columbus, responded to this review

Michael, Thank you for being one of our most loyal and valued guests. We truly appreciate you taking the time to review your experience. Thank you for the kind words! Stay Well, Halley Karas General Manager More 

Coronado, California
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2015

Love the old world feel of this hotel and the staff are all very friendly and helpful. The lobby area is great to relax and work. Only slight issue is that internet connection in rooms is a bit slow. But overall a great stay in a nice hotel

Was this review helpful? Yes
HalleyKaras, General Manager at The Westin Columbus, responded to this review

Thank you so much for taking hte time to review your experience. We truly value your business and were delighted to have you as our guest. I am so glad our staff took such excellent care of you and that you enjoyed our vibrant and comfortable lobby. Please come see us again soon! Stay Well, Halley Karas General Manager More 

Cincinnati, Ohio
Contributor
16 reviews 16 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 3, 2015

I have stayed at the Hilton downtown, the Sheraton, the Doubletree, and the Westin, all in downtown Columbus. The Westin is definitely the most elegant, and I believe has the best staff/personnel of all 4. Decent work out room, no pool though. But it is a very comfortable stay if that's what you're looking for. Downside: I found the rooms... More 

Was this review helpful? Yes 1
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