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All 141 Columbus hotels

Hawthorn Suites by Wyndham Columbus, Zumstein Dr

2.5 of 5 Hotel   |   6191 Zumstein Drive, Columbus, OH 43229 (Formerly Residence Inn)
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Ranked #91 of 141 hotels in Columbus
A recent review
3 of 5 stars reviewed 2 days ago
jane k Buffalo, New York
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576 people have reviewed this hotel

Traveler rating
    109
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Buffalo, New York
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Too bad! Could be a charming spot in the middle of generally nondescript and boring hotels and motels in a very busy area. The interior of our room had good space and was comfortably outfitted with the appropriate basics...sofa, coffee table, bed (which was comfortable), knives, forks, cups,etc. for two...the downside, as people have mentioned before, it all was really,... More

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Bluffton, Indiana, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

not only were both of our rooms FILTHY!!!!, they were in desperate need of repair. blood stain on our sheets, door frames black from dirty fingers and holes in all the walls, floors, shower curtains. AWFUL. BUT THAT WASNT THE WORST PART!! apparently, a lot of people live there full time. low income families that did not watch their small... More

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hawthorncolumbusgm, General Manager at Hawthorn Suites by Wyndham Columbus, Zumstein Dr, responded to this review

I apologize for all the issues you encountered while staying at our property. It is obviously our goal to provide a clean room to our guests so I apologize we fell short with your stay. We are constantly trying to improve our operations so I appreciate the feedback. If you are ever back in the area I ask that you... More

Mentor, Ohio
Top Contributor
79 reviews 79 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 2 weeks ago

To say I was disappointed is an understatement. My wife and I arrived on Thursday July 31, 2014 checking in at front desk. We received our room keys and directions to room. We went to our room to find the bed frame was obviously broken, the frame was sticking out about 8 inches on the one side of bed. Frame... More

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hawthorncolumbusgm, General Manager at Hawthorn Suites by Wyndham Columbus, Zumstein Dr, responded to this review

Thank you for taking the time to tell us about your last stay with us. It is definitely surprising and disappointing that things at our property went so terrible for you. We want to provide a place that our guests can come and relax but it sounds as if yours was anything but. We value you and your feedback and... More

Rancho Palos Ve
1 review
3 of 5 stars Reviewed 2 weeks ago

The property is in poor repairs. Walls, doors, curtains, fixtures, etc. in need of repairs and maintenace.

Review collected in partnership with Hawthorn Suites by Wyndham

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hawthorncolumbusgm, General Manager at Hawthorn Suites by Wyndham Columbus, Zumstein Dr, responded to this review

Thank you for taking the time to review your last stay with us. I apologize that you left our hotel less than completely satisfied. We hope that on your next trip to Columbus, Ohio you can give us another chance to exceed your expectations. More

New Bethlehem, Pennsylvania
Senior Contributor
21 reviews 21 reviews
2 of 5 stars Reviewed 2 weeks ago

I would like to start off this review by saying the employees at the desk of the hotel were VERY helpful and kind. I think they knew the owner was worthless and they did their best to keep the place running. The worst thing was that we did not have maid service the 4 days we were there. We had... More

Was this review helpful? Yes
hawthorncolumbusgm, General Manager at Hawthorn Suites by Wyndham Columbus, Zumstein Dr, responded to this review

I thank you for taking the time to share your concerns over your last stay with me. It is very disappointing to hear you had such an unpleasant stay at our hotel. Thank you for the praise of the front desk staff, I will be sure to pass it on to them. I apologize that you received no maid service... More

Columbus
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The people were very nice but the room needed a little maintenance there was a tile broken in the kitchen that had some a little sharp sticking out of it and the pullout couch was broke down to the point you could not sit on it without hurting your legs let alone sleep on it. I would have thought that... More

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
hawthorncolumbusgm, General Manager at Hawthorn Suites by Wyndham Columbus, Zumstein Dr, responded to this review

Thank you for taking the time to write about your last stay with us. I apologize for the maintenance issues you encountered during your stay and I thank you for bringing the issues with the couch and tile to my attention. I appreciate the feedback and will use it to improve our operation in the future. More

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Additional Information about Hawthorn Suites by Wyndham Columbus, Zumstein Dr

Address: 6191 Zumstein Drive, Columbus, OH 43229 (Formerly Residence Inn)
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Columbus, Zumstein Dr 2.5*
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Also Known As:
Hawthorn Suites By Wyndham Columbus, Zumstein Dr Hotel Columbus
Hawthorn Suites Columbus
Columbus Hawthorn Suites
Hawthorn Suites By Wyndham Columbus, Zumstein Dr Ohio

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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