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Columbus Airport Marriott

#27 of 141 Hotels in Columbus
Certificate of Excellence
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1375 North Cassady Avenue, Columbus, OH 43219 (Formerly Radisson)
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1 room 1 guest
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Columbus Airport Marriott
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (49)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (47)
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Fowlerville
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Nice hotel; being close to the airport it was very quiet. Very clean, friendly staff. The M-Lounge for Marriott rewards members was very nice. I enjoyed the Starbucks coffee bar that was help yourself.

Was this review helpful? Yes
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

First let me say that I wantwd to love this hotel. Marriott has never disappointed me in the past so I expected nothing less. This visit was quite disheartening. I will say this, the staff are excellent,kind and caring. Patrick was working the front when we arrived and I love him. I believe that Andrew was the day shift manager... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

We are sorry that you did not have an excellent stay with us! We appreciate your feedback and will share your comments with our team. Guest feedback is very important to us as we are continually trying to improve our product and provide great customer service. Thank you for recognizing our team members for their extraordinary customer service. We hope... More 

1 review
5 of 5 stars Reviewed 1 week ago

Bottom line... the customer service is top notch at the M Lounge. Jeremy Hall went out of his way to assist and make our stay memorable... he should be running something rather than working in the M Lounge. Thanks a million

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

Outstanding! Our team truly enjoys hosting our guests and exceeding their expectations. We want all of our guests to have a memorable experience at our hotel. Thank you for acknowledging our team member for making a difference during your stay. We look forward to seeing you again soon! More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed here for work and had a comfortable stay. The best part of my stay was the M Lounge. We had a chance to meet Jeremy Hall in the M Lounge and he helped make our stay enjoyable. He is very sweet and helpful. The shuttle driver Khalil was also very nice and patient, it was nice to have shuttle... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

We are so pleased to hear about your great visit to our hotel. We greatly appreciate you taking the time to acknowledge and recognize our team members. They truly are ambassadors for the Columbus Airport Marriott and make a difference with each guest. Thank you for staying with us and we look forward to seeing you again soon. More 

Cincinnati, Ohio
Level Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a huge event. It was one with lunch, tea and dinner. Our huge, a few hundred, group converges here on a semi-annual basis and has for almost 10 years. I won't drop the name so you know my private life, but mention this so the management is aware of who I speak and you know the caliber of... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

Thank you for sharing your feedback regarding your recent stay with us. We appreciate you bringing to our attention the areas of opportunities so that we can improve our service levels. We apologize for our shortfalls and can assure you this is an isolated matter and we will address with the appropriate department. We are pleased that you enjoyed yourself... More 

Detroit, Michigan
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved my stay here! The hotel is near the Columbus airport (but further away compared to the bunch of hotels at the airport). The lobby is MASSIVE and beautiful with a fountain and great interior design. It can be quite noisy when the conference meeting rooms are busy. Everyone on the staff is super friendly, and they have great... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

We are glad that you loved your stay with us! Our hotel is conventiently located to the Airport, however you would never know that we are less than a few miles away. The lobby area is enjoyed by many of our guests for business or just relatxing with others. Thank you for recognizing our team for their great customer service... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

As a frequent traveler, I stayed at the Marriott Columbus Airport hotel for a number of nights each week for a few months. Each stay, I found myself more and more impressed with the staff. From the first day, Natalie, Jeremy and Shannon took excellent care of me in the M Lounge. They made sure there were vegetarian options available... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

Our team wants all of our guests to feel like they are at home while staying with us. Their goal is to exceed the guest's expectations and make them feel comfortable. Thank you for acknowledging our team members for their excellent customer service. You will always have a home away from home in Columbus! We greatly appreciate your kind words... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We were traveling as a family and we got adjoining rooms unexpectedly. Rooms were clean and bedding soft and nice. At horseshow a lot but we really enjoyed M Club. Natalie was the epitome of exceptional service. The team was good but Natalie stood apart as an excellent representative of Marriott. We celebrated our grand daughter's Blue Ribbon with great... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

Congratulations on your Granddaughter's Blue Ribbon! We were glad to be part of the celebration and make it special for her. We appreciate you recognizing our team member for her extraordinary service. Thank you for staying with us and we hope to see you again next year! More 

Park Hills, KY (just outside Cincinnati)
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed her in September for a football game and were coming back to Columbus for an evening soccer game. We decided to stay the night again and the location of this hotel along with the attractive price made us choose it again. While the decor hasn't been updated, the service and Club M (we are Gold members) was outstanding.... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

Thank you for staying with us again and we appreciate your feedback. We are continually improving our product and service levels. Our guest's feedback is very important to ensure we are staying focus on exceeding our guest's expectations. Guest room upgrades will begin early this Fall. We invite you back to experience our new look. Thank you for recognizing our... More 

Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

Stayed in Columbus for 2 nights. The hotel is older and very much showing its age. Lobby, gym, and Club M are very nice. The rooms are small and outdated. As a Gold Member I spent time in Club M, Shannon was fantastic and went above and beyond, the rest of the staff was very friendly and accommodating. Had a... More 

Was this review helpful? Yes
Lisa G, General Manager at Columbus Airport Marriott, responded to this review

We are glad that you enjoyed your stay with us. Our goal is to exceed our guest's expectations and we see that we have some opportunities. We will begin guest room renovations this Fall based on the feedback from our guests. We appreciate you taking the time to share your feedback regarding your experience. Thank you for staying with us... More 

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