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Holiday Inn Columbus Downtown Capital Square

3.0 of 5 175 East Town St, Columbus, OH 43215
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Holiday Inn Columbus Downtown Capital Square
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Holiday Inn Columbus Downtown Capital Square
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189 reviews from our community

Traveler rating
    30
    52
    52
    30
    25
See reviews for
35
27
20
66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The rooms were very nice and clean, everyone was so nice , especially Kenneth who not only was our waiter but was always great with directions and helping us find our way around townwas. All the staff was so pleasant. Plus my daughter really enjoyed the heated pool. Will definitely recommend.

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Tom F, Front Office Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Thank you for staying at our Holiday Inn Downtown Columbus Capitol Square. We appreciate you taking the time to give us a review and tell us how your stay was. Thank you for your kind words about the staff and Kenneth. I will be forwarding your feedback along to department heads for review and staff appreciation. Sincerely, -Elizabeth More 

Blue Ash, Ohio
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2014

We had a lovely updated room and enjoyed a tasty dinner in the restaurant. Employees were both friendly and helpful. The bathroom was small, but had a granite counter tops and interesting towel racks. An enjoyable stay.

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Lagrange, Ohio
2 reviews
2 of 5 stars Reviewed November 11, 2014 via mobile

I had to stay here for 2 nights. Some of us come to Columbus annually for the work-related convention (the Ohio School Boards Association) that is held in the Convention Center. Unfortunately, the rooms in the good hotels were sold out and we were stuck with this facility as the consolation prize. Located directly across the street from a Greyhound... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Dear GD0109, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are glad to hear you found our employees helpful and the rooms clean. However, we regret letting you down on some... More 

travelpiot65
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed November 11, 2014

We stay here for business and I have no choice at that so I try to be as objective as I can. This place is very 1980 s with outdated furniture wallpaper and carpeting. The bathrooms are extremely small but I guess if you're looking for a very average place to stay this is it. The lobby and downstairs area... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Dear travelpilot65, Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations this particular day. Please be assured that all comments are acted upon and used to improve the products and service we provide to... More 

Colorado Springs, Colorado, United States
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 2, 2014

This hotel gives fabulous rate to families with a patient at Grant Hospital which is just a block away. They could take advantage and charge for the convenience but instead they do the right thing and help us. Staff is super helpful and friendly. Not gourmet but nice dining room with super helpful staff.

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Washington DC, District of Columbia
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 26, 2014

I stayed at the holiday inn for a business trip and the check in was quick basic services were good. However the hotel itself was run down it needs some mantience I stayed in 314 and the bathroom door trim looked like it was falling apart. For work it was doable because it was a quick sleep but I wouldn't... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Dear melissa a, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations. We have taken note of your comments regarding the bathroom... More 

Mentor, Ohio
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 28, 2014

This review is especially for those considering a stay at this hotel while a family member is in Grant Medical Center. I stayed here for 7 days while my mother had heart valve surgery and during her recovery. It is conveniently located only a block and a half from the hospital and is in a safe area full of state,... More 

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Moscow, Russia
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 24, 2014

I arrived early morning and had no problems and no additional charges with early check-in. My room had only necessary things (no fridge and microwave oven) but was clean and ready to live. WiFi is free and with a good speed. The breakfast costs additional money but very well served and waiters are hospitable always even you are late. The... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 11, 2014

Usually when I stay in Columbus I stay in the Arena District. But as I was running the Cap City Half and it started and finished at the Columbus Commons this hotel was only 2 blocks from the start and finish. The hotel is nice. The room was spacious and clean. The employees were very friendly and helpful. After the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Dear kellyspiel, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and location of the hotel. The feedback we receive... More 

Chicago, Illinois
Top Contributor
93 reviews 93 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 29, 2014

Being Downtown is about the best thing going for this property and yet the closest business appears to be the Greyhound Bus Depot and some less than ideal characters that loiter around that. Close enough to the Capital and a couple of blocks to other destinations but not ideal. The room was spartanly furnished and the shower reeked of 19080's... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Dear Bryan Y, Thank you for writing a review about your recent stay with us. I am glad to read that you liked the air conditioning unit in the room you received. I am sorry you did not find the hotel location convenient for your needs and apologize for any inconvenience you have experienced caused by the bathroom facility. We... More 

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Additional Information about Holiday Inn Columbus Downtown Capital Square

Address: 175 East Town St, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Columbus Downtown Capital Square 3*
Number of rooms: 240
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Also Known As:
Holiday Inn Columbus Downtown Capital Square Hotel Columbus
Columbus Holiday Inn
Holiday Inn Columbus Downtown Capital Square Ohio

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