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Holiday Inn Columbus Downtown Capital Square

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175 East Town St, Columbus, OH 43215
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Holiday Inn Columbus Downtown Capital Square
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Holiday Inn Columbus Downtown Capital Square
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220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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West Virginia
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Room was clean and well appointed. Close to downtown and center city. Staff friendly and attentive. Average hotel, quiet area, small indoor pool with sitting outside. Nice stay, price for one night. Would stay again if doing business in the area.

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Atlanta, Georgia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a wedding in June. The hotel was nice and clean. I think we were assigned a room that was supposed to be closed for some repairs but it seemed fine to us. Cleaning staff was very nice but they forgot our room one day but no big deal. Indoor pool was great for kids. Staff was... More 

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Ocala, Florida
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here in May for 4 nights. Everyone was friendly and helpful and the hotel was clean. They also have a restaurant and bar and everything was great there also. The hotel is in Downtown Columbus and is in a great location. I will definitely stay here again.

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Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Thank you for your kind words, we hope to see you again if your travels bring you back to downtown Columbus or Central Ohio! Chad, Director of Operations More 

Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Attended workshop here with 50 others and venue was convenient and comfortable. Staff was very friendly. Free wi-fi had issues with service being spotty but otherwise everything worked well. I would definitely revving this venue to others.

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Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

We sincerely and truly appreciate feedback from meeting/conference attendees whom did not stay overnight with us. Thank you for your kind words! Chad, Director of Operations More 

Fortaleza, CE
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed 1 night at the Holiday Inn during a recent business trip. Had an early arrival but was received by very friendly staff which already had a room available for me. Facilities at the hotel are good and rooms are well maintained. The hotel is conveniently located near the business centre and close to various restaurants. Breakfast at the... More 

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Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

We appreciate taking your time to let others know how your recent experience was with us! We hope to see you again if your travels bring you back to Columbus, Ohio. Chad, Director of Operations More 

Minneapolis, MN
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel as it was close to my client in downtown Columbus. I will not be returning. The hotel itself looks sketchy, the interior is poorly maintained and the breakfast buffet was almost inedible. There were also kids running around the hallway at all hours of the night. I will say that the staff here was very... More 

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Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

We strive to be a great hotel guests love and when that does not happen, we want to make it right. We want to inform you that we will be resuming renovations of the entire hotel on August, 1st, 2015. This includes all guestrooms, public areas, the restaurant and bar as well as the exterior of the building. We also... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago

The staff is very nice... but then they do not own this property. It's so weird is when you walk in the bathroom and it looks all modern then you walk into the rest of the space and all you see is old 1980's. Icky wall paper, old furniture, etc., The beds don't match up (off-centered) to the headboards hanging... More 

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Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

We are pleased to let you know we will be resuming a full renovation of our hotel beginning August 1st, 2015. You appreciate that you have noticed the first stages of the renovations, which included all new guest bathrooms. We are looking to have the rest of each guestroom, along with the restaurant, bar and lobby completed by the end... More 

Orlando, Florida
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Conveniently located in the middle of downtown with reasonable parking rates ($12 per day) in a gated lot. The hallways smelled musty but it wasn't overpowering. Our room was very clean, the beds comfortable. The shower had fantastic water pressure and the bathroom was recently remodeled. No exhaust fan in the bathroom. The air conditioner was quiet and worked well... More 

Was this review helpful? Yes
Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

We appreciate your kind words about your recent stay. We will certainly share the last part of your review with our team to continue to improve our service and experience to our future guests. Chad, Director of Operations More 

4 of 5 stars Reviewed 4 weeks ago

Great location. They do shuttles for nearby bars and events. DO NOT ORDER PIZZA. The pizza delivery in the city is terrible- no matter who it's from. The room was adequate. Fair view of the city, but if you are not interested in the view of downtown, ask for first level rooms. Unless there is a convention, you should be... More 

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Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

Thank you for your feedback on your experience with us! We will let the pizza places that typically deliver to our hotel of your feedback as well. More 

Toronto, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed June 24, 2015

Conveniently located in the heart of downtown. Steps away from commons, state house and 2 blocks from free CBus route. Across the street from Greyhound bus terminal. POSITIVES The front desk staff could not be more friendly and professional. I was also pleasantly surprised that this downtown hotel has an airport shuttle with polite and efficient drivers. I would recommend... More 

Was this review helpful? Yes
Chad P, Manager at Holiday Inn Columbus Downtown Capital Square, responded to this review

We appreciate your feedback on both the positives and negatives of your experience with us. We most certainly will share your feedback with our team as guest feedback assists us with future guest experiences. You are more than welcome to contact me directly at the hotel. Chad, Director of Operations More 

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