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Sheraton Columbus at Capitol Square Hotel

4.0 of 5
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75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
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Sheraton Columbus at Capitol Square Hotel
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Ranked #72 of 142 Hotels in Columbus
A recent review
4 of 5 stars Reviewed August 6, 2013
Lulu2828 Cleveland, Ohio
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239 reviews from our community

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    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Columbus at Capitol Square Hotel
See the most recent reviews
Cleveland, Ohio
Top Contributor
142 reviews 142 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 6, 2013

Was at this hotel recently with coworkers for a business trip. The facilities were very nice - including the conference center we used. (AV equipment readily available). The hotel restaurant breakfast was very tasty. Staff was very friendly. Everything is mostly within walking distance from hotel or short cab ride.

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SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Lulu2828, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff, food, and conference facilities. We are very happy to know you enjoyed your time at the Sheraton Columbus Capitol Square and we hope to... More 

Milwaukee, Wisconsin
Top Contributor
81 reviews 81 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 18, 2013

I thought I would not enjoy my stay at this hotel because I had called at least five (5) times to request an E-mail confirmation of my reservation and never did receive the confirmation of my reservation even though hotel promised to send out a confirmation via E-mail. (I considered this very poor customer service). I was pleasantly surprised when... More 

Was this review helpful? Yes
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear daDA144, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff and services. We apologize for the issue with the reservation confirmation and the preparation of the beef meals. Please let us know next time... More 

All Over
Top Contributor
183 reviews 183 reviews
44 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed July 17, 2013

Stayed here before a half marathon and the hotel is very nice. Great location downtown with a starbucks inside. Beds were comfortable and the rooms were nicely decorated, but small. Lots of places to eat nearby which I prefer and the staff were great at providing highly rated and popular restaurants. I would stay here again. Oh and it's not... More 

Was this review helpful? Yes
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear WorldTravelSnob, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff, newly renovated guestrooms, and convenient location downtown to many area places to eat. We are very happy to know you enjoyed your stay at... More 

Atlanta, Georgia
Top Contributor
126 reviews 126 reviews
19 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 15, 2013

I think this is one of the nicest hotels I've stayed at in a long time. I stayed here for a conference and did not have an issue with anything during my stay. There is free internet access in the lobby or you can pay $9.99 for 24-hour Wi-Fi access. There is a Starbucks in the hotel if you are... More 

Was this review helpful? Yes 1
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear CUTiger81, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our services, numerous amenities and convenient location to many local area attractions. The location of the Valet Parking is convenient to the hotel, but unfortunately the... More 

florida
Top Contributor
100 reviews 100 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 8, 2013

Stayed here one night. Some trainees at the front desk and some initial confusion about room type reserved and Starwood status but the lovely manager on duty staightened it out and we had a very comfortable stay. If you do choose the club lounge it is a very nice one with great views of downtown. They do have breakfast there... More 

Was this review helpful? Yes 1
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear bigsky3, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff, services, and convenient location to local areas like the Convention Center. The location of the Valet Parking is convenient to the hotel, but unfortunately... More 

Pittsburgh, Pennsylvania
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 4, 2013

My wife and I stayed for two nights this past weekend. I had read some of the negative reviews but experienced no issues. We had a very clean and quite room. The service was great and the people friendly. I would definitely stay here again.

Was this review helpful? Yes
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Joe M, Thank you for taking the time to post your positive comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff and service. We look forward to welcoming you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol... More 

Indiana, United States
Top Contributor
125 reviews 125 reviews
19 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed June 29, 2013

I am sitting in my room right now after checking in and so far I am underwhelmed. I booked the room back in January, received am email offering to upgrade to the club level so I called as I have other Sheratons who usually upgrade me for free, was told that I had to do it online by a hateful... More 

Was this review helpful? Yes 1
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear indianaseth, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the lack assistance and communication for your upgrade to Sheraton Club. This is not a standard and we are... More 

Lakewood, New Jersey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 27, 2013

I had a block of 25 rooms over a weekend (2 nights). I was extremely impressed. Maggie Butler (Conv. Service Manager) had a "will do" attitude to make sure everything runs smoothly. The front desk staff were extremely nice, helpful & out to please. The Hotel is new renovated & beautifully decorated. The rooms are beautiful. Housekeeping was very attentive... More 

Was this review helpful? Yes
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear YSW1, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff from numerous departments and the newly renovated guestrooms. We hope to see you again for your next stay in Columbus and for your next... More 

Charleston, West Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2013

Stayed Saturday night (6/8) to attend Wicked at Ohio Theater. Theater is practically right next door to hotel. Upon arrival was upgraded to Club Level with free wireless and access to Lounge which offered amazing views and great food in the evening and morning, as well as coffee and soft drinks. Room was perfect and staff from valet to front... More 

Was this review helpful? Yes 1
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear chaswelcome, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff, services, and convenient location to local attractions like the Ohio Theater. We are very happy to know your stay was exceptional at the Sheraton... More 

Fort Worth, TX
Top Contributor
412 reviews 412 reviews
49 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed June 7, 2013

This Sheraton has a downtown location that is close to many restaurants, lots of shopping and things to do! It's a nice facility, clean, modernly appointed and the staff are helpful, pleasant and aim to please!

Was this review helpful? Yes 1
SheratonDowntown, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear crystalclearreef, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our staff and convenient downtown location. We hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square More 

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