We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Columbus at Capitol Square Hotel

4.0 of 5
Hotel website
Hotel deals
75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Special Offer
Breakfast for 2 Included
Sheraton Columbus at Capitol Square Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #65 of 142 Hotels in Columbus
A recent review
5 of 5 stars Reviewed February 10, 2014
TravelingFamilyG Toledo, Ohio
Add Photo Write a Review

267 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    58
    107
    56
    26
    20
See reviews for
40
64
8
104
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
  • All months
    (267)
  • Mar-May only
    (76)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (51)
All months
There are newer reviews for Sheraton Columbus at Capitol Square Hotel
See the most recent reviews
Columbus
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 19, 2014

When will some American hotels recognize that many business travels want either hard wire or high bandwidth in order to do their jobs on the road. This lovely hotel has all the amenities and a download speed of barely 7 by 8:30 in the evening. I"m not even sure that this is enough bandwidth for a family. It certainly isn't... More 

Was this review helpful? Yes 2
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Mary D, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. We apologize for the lack of bandwidth in our guestrooms. We are currently in the process of upgrading our bandwidth and this will increase the speed dramatically in the guestrooms. As a management... More 

Cuyahoga Falls, Ohio, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 16, 2014

Terrible experience. When we arrived the valet was CLOSED and no one was around to tell us where to park. I find that completely absurd in the middle of winter in a crowded city. The front desk wasn't very impressive and we had to wait forever for the elevator to take us up to our room. The room had a... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Chelsea C, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. We apologize for lack of service upon arrival, this is not a standard and this issue is being addressed. As a management team, we take all comments seriously and share them with our... More 

Toledo, Ohio
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 10, 2014

Over the past 4 years, I have stayed at this hotel at a minimum of 4xs a year and have always had a great experience. The night clerk, who is now on days - Stacy is awesome. She actually would recognize me when I came to check in, that is impressive. The rooms have recently all been renovated and they... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear TravelingFamilyG, Thank you for taking the time to post your positive comments and feedback. I will share this great feedback with our team in the entire hotel. It is so great to hear compliments about Stacy at the desk, the food, and the renovated rooms. Again, thank you for your feedback. We are very happy to know you enjoy... More 

Cincinnati, Ohio, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 30, 2014

I was worried after reading the reviews but we had a great stay. Our room was beautiful and the hotel restaurant/bar was great. Our breakfast was delicious and a good price for a hotel. The staff was all fantastic. I don't know why anyone had any issues - this is a great hotel.

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear AnnaSW82, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our food & beverage services and the rest of the hotel. Again, thank you for your feedback. We are very happy to know you enjoyed your... More 

Lancaster, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 26, 2014 via mobile

Rooms were nice, clean with linens consistent with other Sheraton branded hotels. Bathroom only had 2 towels for 4 guests. Staff friendly. Serious lack of food options here at hotel and within walking distance in winter. Fitness center definitely a plus but had to get my key turned on as it didn't work which made me have to go all... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Mike H, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the lack towels in the guestroom as well as your key card issues discussed, this is not a... More 

Brooklyn, New York
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 24, 2014

This Sheraton is clean, elegant, and well located in downtown Columbus. The staff was courteous and responsive. The rooms have beautiful views of the city since this is one of the tallest buildings around. Skip the restaurant and go out to eat elsewhere in the city. Shops are conveniently located in an adjacent building connected to the lobby. Great option... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear jlouder, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our location and guestrooms. As far as the restaurant, we recently hired an amazing new chef, so next time you stay with us you may want... More 

Dallas, Texas
Level Contributor
88 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 7, 2014 via mobile

Lobby was very cold, but after all, it was -8 outside when checking in. Bed was great, clean room, everything worked except the cold water in both the sink and shower/tub. Only got scalding hot water from BOTH cold and hot water knobs in sink after checking in late at night. Shower water worked normally. Then this morning, BOTH sink... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear BradJack, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the water temperature issue in your guestroom, we are addressing this issue with engineering department. We are very happy... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

I stayed at the Sheraton Columbus at Capitol Square Hotel and I was surprisingly pleased by the location, staff and accomodation. My room was clean, bed very comfortable with a great view of the city. The waiter at the 2nd floor lounge was very nice and gave excellent service.

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear elsienicole975, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our location and staff. You have been added to the long list of guests who compliment our beds. We are very happy to know you enjoyed... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed December 14, 2013

I stayed at this hotel over the summer only because I had to due to a wedding being held there. At checkout I left a bag of all new clothes on my bed and when my roommate checked out he noticed I left it and kindly told the front desk so they would hold on to the bag for me.... More 

Was this review helpful? Yes 3
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

*Trip Advisor: “Serious Housekeeping Flaws!!!” Dear Georgics, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for not finding your items and have a policy in place to keep track of... More 

Dayton, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 3, 2013

Hotel has serious maintenance issues and housekeeping flaws – mold, peeling wallpaper, mouse-sized dust bunnies in vents, rotten food left in fridge from previous occupant. I had to change rooms twice just to deal with the major disgusting issues. Still no reply phone call from hotel’s GM after 7 days, and multiple conversations with the manager on duty. I have... More 

Was this review helpful? Yes 4
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear s023kaw, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the lack of cleanliness in the guestroom as well as the other issues discussed, this is not a standard... More 

Questions? Get answers from hotel staff and past guests. Ask a question

63 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Bathroom (5)
Viewed
Room/suite (7)
Viewed
Dining (6)
Viewed
View from room (6)
Viewed
Hotel & grounds (4)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Business center/function rooms (2)
Viewed
Dining (4)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (6)
Viewed
Bathroom (2)
Viewed
View from room (1)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Columbus hotels
0.3 mi away
The Westin Columbus
The Westin Columbus
#62 of 142 in Columbus
4.0 of 5 stars 498 reviews
0.2 mi away
Holiday Inn Columbus Downtown Capital Square
0.3 mi away
Renaissance Columbus Downtown Hotel
Show Prices
Show Prices
Show Prices
0.3 mi away
Residence Inn Columbus Downtown
0.8 mi away
Hilton Columbus Downtown
Hilton Columbus Downtown
#3 of 142 in Columbus
4.5 of 5 stars 937 reviews
0.2 mi away
DoubleTree Suites by Hilton Hotel Columbus Downtown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay