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Sheraton Columbus at Capitol Square Hotel

4.0 of 5 Hotel   |   75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
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Ranked #68 of 140 Hotels in Columbus
A recent review
4 of 5 stars reviewed 5 days ago
AcaciaR Sarasota, Florida
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202 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarasota, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room was great overall, but we did have a faucet in the shower that ran all night. It was soft enough that it did not keep us up; just a minor nuisance. The staff was friendly and helpful. Valet parking was 23$ a night and other overnight parking downtown can be difficult to find so figure that cost into your... More

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Indianapolis, Indiana
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am an spg gold member and stay at spg properties whenever possible even going out of my way to stay spg although will avoid Sheraton Columbus forever regardless. This stay I opted for a nice room and used room service a couple times. The room and food were alright. The huge issue was I had a vintage German clock... More

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atlanta
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

To level set this review, I travel 40% of the year for work and a good amount for vacation. Typically, for work I will stay at 3/4 star and vacation 4/5 star. I'd say the Sheraton is a 4 star for Columbus. We were in town for a wedding and OSU game. Hotel staff was extremely friendly. We checked in... More

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Cincinnati, Ohio
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Booked this hotel last minute for an OSU game and was a bit nervous since the reviews were mixed. We were pleasantly surprised. Great location, self parking around the corner or valet. Check-in was quick and easy even though it was prime time. Our room, on the 17th floor was large and well appointed with a great view. We didn't... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear SnCollins, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square staff, great food, and cleanliness of the rooms. We are glad that you enjoyed your overall stay. We hope to see you again for your next OSU home game or just a visit... More

Brook Park, Ohio
Top Contributor
120 reviews 120 reviews
34 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We attended a conference at this hotel, so it was logical to stay here. Location was good, with a few things within walking distance. Rooms, and common areas were clean and updated. We loved sitting outside by the fountain. The food served for the conference was very good! My only issue, be it minor, is that the staff was completely... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear momof3BrookPark_Ohio, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square and we hope to see you again for your next conference or leisure stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square More

Toledo, Ohio
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 1, 2014

Everything about this hotel was great. The rooms were clean and comfortable, the front desk staff was pleasant and helpful and the hotel was quiet. I even saw Landon Donovan in the lobby which was very cool. The valet took forever. 45 minutes after paying the obligatory $23/night fee. I expected my car in a reasonable time, even if busy.... More

Was this review helpful? Yes 1
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Irelandia26point2, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our staff, our rooms, and our VIP guests that may be spotted from time to time. We apologize for the amount of time you had to... More

Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed August 27, 2014

We recently stayed three evenings at this hotel. Everything was wonderful from the very knowledgeable and friendly staff (especially Courtney on the front desk), to the best beds we have ever slept on in a hotel. I did find out that I was allergic to the down pillows they have on the beds, but they were very prompt in changing... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Excellent hotel” Dear MaxandBoo, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about our hotel, our staff, and our amenities. We hope to see you again for your next visit in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square More

Plano, Texas
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 24, 2014

Extremely weak WiFi in my room...connected, disconnected, connected, disconnected! Enough ! Either you can provide a reliable service that the business traveler wants or you can't ...this hotel can't !! This has to be the most frustrating part of business travel. This is a service that a hotel can easily remedy if they aren't too cheap to make it quality.... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Offline and Out of Luck !” Dear William A, Thank you for taking the time to post your comments and feedback. We apologize for the WIFI, we are working on speeding this up and should have this resolved shortly. If you have stayed here at the end of August or in the month of September, you may have already... More

Houston
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 24, 2014

While I waited in car, my significant other went inside to check us in. He said the customer desk was good. Wish I had the same experience with valet. The valet driver hopped into our vehicle while I was in the passenger side. He asked a rude discriminating question. I told him I was waiting for my SO to return.... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Discrimination at the valet and parking scam” Dear TexasRoadTraveler, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the valet issues experienced upon your arrival. I can assure you... More

New York, New York, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 18, 2014

We had 2 stays over 10 days. I was in columbus with my son. On our first stay the wifi did not work all over the room, the only place it worked was if I stood right outside the bathroom. I complained to the front desk and all they could say was they were full and I was not near... More

Was this review helpful? Yes 1
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

“Re: Yes this seriously happened” Dear Floyd C, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the concerns experienced during your stay and we believe that you have already... More

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Additional Information about Sheraton Columbus at Capitol Square Hotel

Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio

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