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Sheraton Columbus at Capitol Square Hotel

4.0 of 5
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75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
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1 room 1 guest
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Sheraton Columbus at Capitol Square Hotel
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276 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton proved to be a nice place to stay. Rooms are a good size and were clean and comfortable. Location is very handy and service was efficient and friendly. Breakfast is standard quality and reasonably priced. Overall nothing blows you away but nothing lets you down either. The beauty was that it was a free night using my spgb... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear GeckoTravel, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s good-sized rooms and cleanliness, our great location, and the friendly service. We are very happy to know you enjoyed your overall stay at the Sheraton Columbus Capitol Square and we hope to see... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had an awesome stay. We came in on Friday and left Tuesday. Front desk staff was awesome. I have a few people to name that gave excellent service. Zach, John, jerry, and Chris. They all are with the restaurant. They gave exceptional service.

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Katie B, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s awesome staff and excellent service received in the restaurant. I have shared these great comments with our team. We hope to see you again next year for the Thirty-one conference or maybe... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The front desk staff at the Sheraton were wonderful. Very accomodating and pleasant. We were greeted immediately and felt very welcome from the valet to the front desk clerk, to the bell hop who helped us with our luggage. The room was large and had a nice view of the capital building and the city. It did not have a... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Jen R, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our staff throughout the hotel. We apologize for your room service tray not being removed, that is not a standard and this issue has been... More 

Pennsylvania
Level Contributor
606 reviews
388 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Were heading to the Capitol for a tour and stopped here for lunch. Looked like we were the first customers at 11:35. Service was quick but after ordering drinks we were informed that the bartender didn't arrive till 11:45 which was fine. Food arrived pretty quickly and was very good but the bartender didn't show up until noon so we... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear WeeLuv2Travel2, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the Plaza. We apologize for the restaurant service and miscommunication on our part, these issues are not a standard. We also have addressed the issues with our Food & Beverage manager. While I wish you had a... More 

Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sheraton worked really well for a one-night business trip. The bar/lounge was nice, as was the "Club Lounge" on the 20th floor, where you can get a continental breakfast buffet. The Fitness Center was small, but modern and clean. Rooms were great. Staff was courteous.

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Curtstev, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about our hotel, the bar/lounge, the Sheraton Club Lounge, and our courteous staff. We are very happy to know you enjoyed your overall stay at the Sheraton Columbus Capitol Square and we hope to see you again for your... More 

Port Clinton, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

This was our second year staying at this hotel! We were there for Pelotonia and upon arrival the front desk clerk was outstanding! She was also there to check us out! Thank you again Nadia for everything you did for us to ensure we had a great stay! Working in a hotel myself I can absolutely say that the service... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear Nikki302, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s front desk staff, the cleanliness of the guestrooms, the “Make a Green Choice” program, and the convenient location in downtown. We are very happy to know you enjoyed your overall stay at the... More 

Boston
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband I stayed here a week or so back during our trip through Ohio. I work for Starwood so was able to obtain a pretty nice rate for the two nights we were there. Upon check in, our valet Nathan was more than helpful on getting around. Check in was quick and friendly. Although our room (712) was near... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “A Very Nice Couple of Days” Dear Alaina P, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. We apologize for the valet mistake, but we are glad that was resolved. It is so great to hear compliments from another Starwood employee about the... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

Sheraton associate Stacy Schaol greeted us with a welcoming promptness and professionalism. She provided the best service up to standards and expectations. Thank you for making the accommodations and exhausting your resources to do so.

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Excellent Customer Service” Dear Toto P, Thank you for taking the time to post your comments. We work hard on training and hiring the right team members and we are glad you noticed. It is so great to hear compliments about specific staff members that went above and beyond to make your stay memorable. We are very happy to... More 

Chesterland, Ohio
Level Contributor
434 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Sheraton Columbus is smack dab in the center of the city and has a great view of the state capitol. It's pretty convenient to just about anything in downtown Columbus. My room was large and well appointed, including a spacious bath, granite countertops, flat panel TV, convenient desk area etc. Wifi, included in the price, was fast and easy.... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear ElaineAndGreg, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our hotel, the great views we offer, the spacious bath, and the convenient location in downtown. We are very happy to know you enjoyed staying with... More 

St. Albans
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 27, 2015

We stayed at this hotel for three nights (Thursday-Sunday). Room 522 with a Sheraton Club upgrade. Location: good location. Right in the center of town. It was three miles from our event. So 5 minutes by interstate. Check-in: was quick. The ladies are very nice and efficient. I only wish they were more informed about activities nearby. Had we not... More 

Was this review helpful? Yes
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Nice stay with just a few small issues.” Dear khudsonwv, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our staff, our fast elevators, our location, and comfort of the guestrooms. We apologize for the evening... More 

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