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Sheraton Columbus at Capitol Square Hotel

4.0 of 5
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75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
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Sheraton Columbus at Capitol Square Hotel
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312 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Everyone we encountered was VERY friendly -- and we received an upgrade which was appreciated. The layout of the room was slightly strange but it was a very large room. AND...I wish that more hotels had full length mirrors like this one! Getting ready to go to a wedding is SO much easier when you can see your whole ensemble!... More 

Helpful?
Thank Britt B
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We were in town for a convention at the neighboring Ohio Theatre and the Sheraton was the perfect place to stay! Xander checked us in, he was awesome! Even found us an upgrade to Club level!! Room was very clean and the beds were very comfortable. Everyone we encountered over the 3 days we were there were helpful with questions... More 

Helpful?
Thank Cathleen B
Portsmouth, Ohio
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed there after attending show at the Ohio Theatre which is right next door. Place was packed but never heard a peep from anyone. Room was comfortable and clean and location was perfect. We walked to Mitchell's for dinner and walked to the show and back to hotel. Recommend and have stayed there a few times with no complaints.

Helpful?
1 Thank Del D
Buffalo, New York
1 review
1 of 5 stars Reviewed 6 days ago NEW

We pulled in for a 3 day stay. Went to room to drop off bags and then came right back down to go to dinner. The valets moved the car about 30 ft. When we came down, the front fender was cracked and hanging just above the ground, and the fog light was broken. Brand new car with 2500 miles... More 

Helpful?
Thank vsfco1
Sheraton C, General Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Damaged my car then lied to me” Dear vsfco1, Thank you for taking the time to post your comments and feedback. We are aware of the situation and understand the claim was denied due to insufficient evidence, among other factors. We value your feedback as a means to continually improve our policies and procedures as we move forward. Sincerely,... More 

Hillsboro, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time we have stayed here. Good hotel, great staff. The room was spacious and very comfortable. Amenities were great with the exception of wifi You have to be a member of their VIP club to get it free. Staff was very helpful regarding what to do and where to go in Columbus! Hotel is close to everything!

Helpful?
Thank CDTabor3
Cleveland, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I travel to the Sheraton Columbus at Capitol Square a couple of times a year for work. It's best asset is its location--it's directly across the street from the State Capitol building and next door to the Ohio Theater--it's very convenient. My room was very comfortable and quite large for a city hotel--the bed was actually amazing (and I don't... More 

Helpful?
Thank Tinker2004
Powder Springs, Georgia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 5, 2016

I attended a NYE party there and I though the hotel was decent...nothing much to write home about though. Because I travel back and forth to Ohio frequently I tend to stay at different locations probably due to the fact they all have been nothing to write home about (smile)...I parked in valet which the daily rate was $24. The... More 

Helpful?
Thank maynic511
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “NYE 2016” Dear maynic511, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. We apologize for the service in the restaurant, the slow service is not a standard and our team will use this information for future NYE or other similar demand evenings in... More 

Lima, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 1, 2016

We stayed at this hotel for New Year's eve, I frequent the Starbucks in this hotel often when working in the area and had often thought it would be a nice place to stay. It was a special occasion so I worked with one of their managers Andy Hurles to put some sentimental things in the room before our arrival.... More 

Helpful?
Thank Philip A
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Quiet, a bit dated” Dear 1KRP, Thank you for taking the time to post your comments. We apologize for the staining in the bath area. We have notified our Engineering and Housekeeping department to address this issue. Thank you again for your kind feedback and we hope to see you again for your next stay in Columbus! Sincerely, Manager... More 

Calgary, Canada
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 30, 2015

Great stay at this Sheraton property in the center of Columbus. Found the rooms to be well appointed with lots of wood, marble, and local photography. Fairly spotless. However, the bathroom wall hook looked to be half pulled out of the wall. Friendly staff at check-in, were also very helpful to replenish a forgotten toiletry. A bit of a walk... More 

Helpful?
Thank RobS2011
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Good Stay in Central Columbus” Dear RobS2011, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff. We apologize for the hook in the bathroom. We would appreciate a follow up to address the issue in the room. If you have... More 

New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 28, 2015 via mobile

Hotel room was otherwise great, except for the A/C, which fluctuated between my desired temp of 68 and much hotter. I woke up through the night warm, then cold. All this time I was taking the covers on and off. Such a miserable night all b/c they have a cost-cutting A/c system that cannot maintain a single temperature. As for... More 

Helpful?
Thank NY_Traveler_28_10
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

“Re: Fluctuating A/C & terrible restaurant” Dear NY_Traveler_28_10, Thank you for your feedback and taking the time to post your comments. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We apologize for the numerous concerns during your stay. You may have already addressed these issues with our... More 

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