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Sheraton Columbus at Capitol Square Hotel

4.0 of 5
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75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
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Sheraton Columbus at Capitol Square Hotel
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Ranked #72 of 142 Hotels in Columbus
A recent review
4 of 5 stars reviewed 1 week ago
dhl3 Brecksville, Ohio
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244 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Checked in here for a business trip on 5/19. My assistant accidently booked my room under my coworker's name and called the hotel to fix. At arrival, Charles, at the Front Desk, proceeded to dismissively say he had no note of the error, that there was nothing he could do and could not allow me to check in. He then... More 

Was this review helpful? Yes 1
Sheraton C, General Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

RE: “Would Truly Give this Hotel 0 Stars if Possible” Dear CLETraveler2015, As mentioned in my email to you, I am sorry you felt the situation was not handled correctly or expeditiously. Charles has been one of our long-term associates (20+ years) and I have never had a complaint about him or his manner in which he treats our guests.... More 

Brecksville, Ohio
Senior Contributor
24 reviews 24 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is right downtown making it convienent to walk to quit a few spots in the area. We walked to our dinner site, Ted's, and then walked on to see the Columbus Clippers baseball club play the Bats from Louisville. Everyone at the hotel were as helpfull as they could be. What more can you expect!

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

This was a very nice hotel for business. I am a club member, so the club guest area has evening snacks and breakfast. I also like the club room to get work done and to print papers for my meeting. My room was very clean. I would recommend this hotel to others.

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Toledo, OH
Top Contributor
70 reviews 70 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had two days of meetings utilizing the hotel's banquet areas as well as meetings with State Reps and Senators. Meeting rooms at this Sheraton were set up well and easy to find; however, they seemed to have a problem keeping them on the cooler side. It's only May and the rooms were a bit too warm for many of the... More 

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Nice hotel for meetings” Dear daisytoledo, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s friendly staff, comfortable beds and your overall satisfaction of the meetings you... More 

Akron, Ohio, United States
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms were small with 2 double needs. No refrigerator, then we also were forced to pay $23 valet parking, since our vehicle was to tall for the underground garage, which would've also been $15. They do not offer a complimentary breakfast. Upon check-in (granted it was 11pm)The desk clerk said, "Girl you expect too get a room this time... More 

Was this review helpful? Yes 1
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Not worth the cost.” Dear 591RiaB, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff. We apologize for the employee response at check in, this issue has been addressed with the manager. As for the valet parking, the majority of... More 

Zanesville, Ohio
Top Contributor
190 reviews 190 reviews
67 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My boyfriend and I and another couple stayed here on a Saturday night. We had two rooms. We got a good price on Priceline. Our room was spacious and clean. The bed was very comfortable. The towels were soft and plentiful. The only complaint I can make is the valet parking. The employees were nice, but they were seriously overwhelmed.... More 

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Pleasant stay.” Dear Jo-travel-alot, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square and our clean and comfortable guestrooms. We apologize for the valet service, we have passed the comments on to the valet company. It is feedback like this that we learn... More 

Long Beach, California
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 21, 2015

Great location, great views of the park, decent size bathroom but the shower stall needs some upgrading...as do the linens...the most horrible part of our experience here were the valets...wow!!! talk about lazy and unprofessional...the standard wait time is about 15 mins...I called down to get my car a little before midnight...needed to run out and grab a quick bite... More 

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Awesome location right across the street from the Capital building” Dear TheChar, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square great location and great views. We apologize for the valet service, we have passed the comments on to the valet company and... More 

New Canaan, Connecticut
Top Contributor
133 reviews 133 reviews
33 hotel reviews
233 helpful votes 233 helpful votes
3 of 5 stars Reviewed April 16, 2015

Stayed here for 4 days the location was convenient otherwise I probably would have picked a different hotel. My room was clean and modern with a nice view of the statehouse. There are a few places within walking distance for dinner and not much else for breakfast there is a small shopping mall area adjacent to the hotel. The workout... More 

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Typical Sheraton with a great work out facility” Dear PMM12, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square convenient location, great views and awesome workout facility. We hope to see you again for your next visit to Columbus! Sincerely, Manager at the... More 

Defiance, Ohio
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 13, 2015

This hotel certainly serves its purpose. It appears to be mostly designed for politicians and lobbyists working in the Capital which happens to be right across the street. Positives- -If your doing business on Cap Square it's the only place to stay. -Staff has always been courteous the three times that I have stayed. -Rooms and grounds and kept very... More 

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Serves its purpose” Dear seminole2a, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about location and staff. I am sorry you did not find what you were looking for on our menus in the Plaza Restaurant.... More 

Hillsboro, Ohio
Top Contributor
315 reviews 315 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed April 12, 2015

First off im giving this hotel 2 stars and not 1 is because the staff is great and proffesional looking and nice and very fun to talk to and there is a full service starbucks in the lobby the bad thing was the room the wall had a dent in it there were crumbs in the corner of the room... More 

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “To many problems” Dear Harrison G, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our staff and full service Starbucks in the lobby. We apologize for the issues in the room, that is not a... More 

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