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All 140 Columbus hotels

Sheraton Columbus at Capitol Square Hotel

4.0 of 5 Hotel   |   75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
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59%
Ranked #65 of 140 Hotels in Columbus
A recent review
4 of 5 stars reviewed 2 weeks ago
Irelandia26point2 Toledo, Ohio
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197 reviews from our community

Traveler rating
    43
    74
    43
    22
    15
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27
40
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82
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Any
English first
Toledo, Ohio
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was great. The rooms were clean and comfortable, the front desk staff was pleasant and helpful and the hotel was quiet. I even saw Landon Donovan in the lobby which was very cool. The valet took forever. 45 minutes after paying the obligatory $23/night fee. I expected my car in a reasonable time, even if busy.... More

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Memphis, Tennessee
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We recently stayed three evenings at this hotel. Everything was wonderful from the very knowledgeable and friendly staff (especially Courtney on the front desk), to the best beds we have ever slept on in a hotel. I did find out that I was allergic to the down pillows they have on the beds, but they were very prompt in changing... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Excellent hotel” Dear MaxandBoo, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about our hotel, our staff, and our amenities. We hope to see you again for your next visit in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square More

Plano, Texas
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Extremely weak WiFi in my room...connected, disconnected, connected, disconnected! Enough ! Either you can provide a reliable service that the business traveler wants or you can't ...this hotel can't !! This has to be the most frustrating part of business travel. This is a service that a hotel can easily remedy if they aren't too cheap to make it quality.... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Offline and Out of Luck !” Dear William A, Thank you for taking the time to post your comments and feedback. We apologize for the WIFI, we are working on speeding this up and should have this resolved shortly. If you have stayed here at the end of August or in the month of September, you may have already... More

Houston
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While I waited in car, my significant other went inside to check us in. He said the customer desk was good. Wish I had the same experience with valet. The valet driver hopped into our vehicle while I was in the passenger side. He asked a rude discriminating question. I told him I was waiting for my SO to return.... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Discrimination at the valet and parking scam” Dear TexasRoadTraveler, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the valet issues experienced upon your arrival. I can assure you... More

New York, New York, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We had 2 stays over 10 days. I was in columbus with my son. On our first stay the wifi did not work all over the room, the only place it worked was if I stood right outside the bathroom. I complained to the front desk and all they could say was they were full and I was not near... More

Was this review helpful? Yes 1
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

“Re: Yes this seriously happened” Dear Floyd C, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the concerns experienced during your stay and we believe that you have already... More

Coeur d'Alene, Idaho
Top Contributor
143 reviews 143 reviews
89 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 12, 2014

This is a nice hotel with friendly staff and fast elevators. The single bed room was large and comfortable and the bed was great. The curtains in this room actually tucked away against the wall, preventing any outside light from coming into the room. A lot of hotels can learn from something this simple. The flat panel TV was nice... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear martinjld, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the numerous issues experienced during your stay and you may have already addressed these issues with our management team,... More

Pittsburgh
Top Contributor
95 reviews 95 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 10, 2014

Very typical business and group hotel. You could be in any city. Room was fine. Nice Starbucks in the lobby. Otherwise very standard type of hotel. Short cab ride to Short north, which is a great restaurant, bar, gallery, retail area.

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Decent Hotel but nothing special” Dear Mark P, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is always great to hear compliments about our convenient location. We are very happy to know you enjoyed your overall stay at the Sheraton Columbus Capitol... More

Shelton, Connecticut
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 6, 2014

This is my 5th year staying at this hotel for the Rock on The Range concert . Usually we stay 3 nights but this year we stayed for four as another full day was added to the concert. We ALWAYS have a great stay here. The staff here is always ready to help us with everything. With a hotel full... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Big concert weekend...Rock on The Range” Dear Tina K, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square and our staff. We hope to see you again next year for Rock on the Range or maybe just visiting Columbus! Sincerely, Manager at the... More

California
Contributor
20 reviews 20 reviews
15 hotel reviews
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed July 31, 2014

Want to watch a movie? Browse the internet? Forget it. The speed is excruciatingly slow. You can check email but even downloading the pictures that come with a standard news site is painful fully slow. I never did get to watch any of my Amazon movies. The hotel itself is ok. Friendly front desk and near the river for walking/exercising.

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keller
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 28, 2014

The initial impression of the room and bathroom is very nice. All are clean, roomy and present well. The sleep experience is most important to me. In this respect, the hotel fails. The sheets are stiff, scratchy and uncomfortable. There are two comforters on the bed and one is made of some type of material that feels like plastic and... More

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Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear jennifer s, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. You may have already addressed the bedding issues with our management team, but if you would like to discuss any other... More

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Additional Information about Sheraton Columbus at Capitol Square Hotel

Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio

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