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Crowne Plaza Columbus Downtown

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33 East Nationwide Blvd., Columbus, OH 43215
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Crowne Plaza Columbus Downtown
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Crowne Plaza Columbus Downtown
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328 reviews from our community

Traveler rating
    106
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    61
    21
    17
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131
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Western Australia, Australia
Top Contributor
95 reviews 95 reviews
57 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are good, good location, and the breakfast next door which is linked to the hotel is friendly and provides a good start to the day. Front desk service staff don't seem to want to be at work. They didn't welcome me to the hotel, just took my credit card, gave me my key and said thanks. I even... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

OzTravels80, I am happy to hear that you enjoyed the guest rooms and the location! I am also very pleased to hear that you received friendly service at our Max & Erma's next door for breakfast. We do hope to see you again on your next visit to Columbus. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful facility for wedding guests in downtown. Nice coffee shop & bar conveniently located in lobby. Bridal suite was huge. Rose petals & champagne were special added touches. Heather was especially helpful setting up shuttle to/from wedding venue for guests & made it easy to host morning after get-together in lobby. Everyone had good time!

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear 175pamelaf, Thank you so much for sharing your 5-Star review of the Crowne Plaza! I am thrilled that you found our accommodations and amenities to be wonderful and convenient. I will share your kind words about Heather with our entire staff. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Solon
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This is one of the few downtown Columbus, Ohio properties with a heated indoor pool, and it's attached to a "Max & Erma's" restaurant. If you look at the pictures on their website, you will be severely disappointed, as was my family. I am the swimmer, so a pool was a plus until you got to it in the sub-basement.... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear K8300RSjamesm, Thank you for staying with us during your recent trip. I would like to thank you for bringing this issue to our attention. We are working with the engineering department to ensure that this problem is fixed. We hope that you will give us another chance on your next trip to Columbus. Dirk Bengel General Manager Crowne Plaza... More 

Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

From the valet, to the front desk, to the cleaning staff, everyone was pleasant, efficient and kind. We were in for a cheerleading competition. It was very convenient on a cold weekend to be able to take the, kind of cold but still inside, connector to convention center. Comfortable beds with ample pillows. Well stocked bathroom with ample towels. Nice... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Cyndee W, Thank you for choosing to stay at the Crowne Plaza for your recent visit to Columbus, Ohio for a cheer leading competition. I am pleased that all parts of your stay exceeded your expectations and that you received such wonderful service from so many members of our staff. We hope to see you again in the future.... More 

Norwalk, Ohio
Contributor
18 reviews 18 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel 5 to 6 times a year to Columbus for business. I have not stayed at the Crowne Plaza for about four years as others I am meeting stay elsewhere. I must say this trip I decided to return to the Crowne Plaza and am very pleased I did. I found the service and the room to be as... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Suze44857, Thank you for choosing the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear that you chose to stay with us again after several years. I am pleased to hear that we were able to exceed your expectations and provide you with the best service possible. We look forward to seeing you again... More 

Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This is my 3rd hotel in as many nights traveling for business. Lowest star rating of the three, yet this is the best, It's the cleanest, has the biggest rooms, great service and plenty of amenities. There was even a note from management on the room desk notifying guests that they have added TruTV to the cable for the NCAA... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Zach B, Thank you for selecting the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear that your stay was quite enjoyable and that you were able to watch the NCAA tournament from the comfort of your room. We hope to see you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus... More 

Trenton, Ohio
Top Contributor
53 reviews 53 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My room was just okay. I think that it was cleaned extremely fast to make way for the influx of teenagers that would be staying their for a conference. Only left one coffee cup and a pack of coffee. The bathroom floor wasn't clean and the water dripped in the tub. Rooms aren't sound proof. However, the beds were very... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear penny412, Thank you for choosing the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased that you received such wonderful service from our staff. I will pass along the information in regard to the cleaning of your room to the Housekeeping department to ensure these issues are resolved on your next stay. We look forward to... More 

Dayton, Ohio
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My sister and I stayed here last week after a concert at Nationwide Arena. We could see the arena from our room - walking was a mere 5 minutes. We stayed for convenience and the rate was fair. Valet is $24 but my sister found nearby parking for $12. The site indicated that wifi is only available to members but... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear TraciG40, Thank you for staying at the Crowne Plaza for your recent stay in Columbus, Ohio. I am truly delighted to hear that we were able to meet all of your expectations and provide a wonderful stay. I will pass along the information in regards to the breakfast buffet. I am sorry to hear that you did not enjoy... More 

Sugar Land, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I got a corner room on the 9th floor and it has it's separate sitting area and sofa bed, wonderful views of downtown and Nationwide Arena, walking distance to battlefield park, Goodale park, downtown, city hall, and was clean and smelt good. They even provided foam pillows as requested. I also had access to the concierge lounge which serves hors... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear EPYY, Thank you for choosing the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear your stay was so enjoyable and that your room and Concierge Lounge was so accommodating. We hope to see you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Cincinnati, Ohio
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Short trip for one birthday night. Within walking distance of some great restaurants and craft breweries. Very friendly desk service upon arrival but wanted a room with bathtub;wasn't asked and ended up with huge, standing shower. Room was spectacularly clean along with the restroom. Save almost half to publicly park yourself in garage in place of valet. Would definitely stay... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Deborah S, Thank you for staying at the Crowne Plaza for your recent stay in Columbus. I am pleased to hear you appreciated our location and proximity to many wonderful restaurants. I am also glad to hear you received such wonderful service. I would like to apologize for the bathtub not being included in your room. We hope to... More 

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