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Crowne Plaza Columbus Downtown

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33 East Nationwide Blvd., Columbus, OH 43215
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Crowne Plaza Columbus Downtown
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Crowne Plaza Columbus Downtown
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331 reviews from our community

Traveler rating
    106
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    62
    22
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Visited as a spectator to State Volleyball tourney. The hotel was filled with girls and their families and it was fun and active. The staff was extremely helpful and welcoming, and made everyone feel comforbable even with the increased activities and flying volleyballs on the lawn. The beds were very comfortable, the room was clean and well appointed, and the... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

We appreciate you choosing Crowne Plaza Columbus Downtown during the State Volleyball Tournament recently. I am happy to hear that you thoroughly enjoyed your stay with us and felt at home. We hope that you will stay with us again next time you're in Columbus. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

1 review
2 of 5 stars Reviewed 2 weeks ago

The room it's self had a 7ft ceiling when you enter the room. The bathroom toilet flush so slow you could also hear the guest in the shower from the other room when you were in the bathroom also the drain was packed with hair from other guests. The AC unit in the room wouldn't shut off the tv picture... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

We appreciate you taking the time to share your review and for choosing Crown Plaza Columbus Downtown. I apologize that our guest rooms fell short of the high standards you expect when staying with us. I will be sure to follow up with the appropriate departments to ensure that this does not happen again. Again, I apologize and hope that... More 

South Windsor, Connecticut
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Just 8 miles from the airport and within walking distance to some great restaurants and the Short North Arts District, this hotel gets high marks for its location. Other Pros: There were a lot of channels on its cable TV lineup,including ESPN, ESPN (2), HBO and several selections for the kids, including the Cartoon Network, Nickelodeon and the Disney channel.... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for taking the time to share your review! I am happy that you found our location to be convenient and our guest rooms to be comfortable. I do apologize about the issues with room service and we hope that you will allow us the opportunity to serve you again in the future. Dirk Bengel General Manager Crowne Plaza... More 

Perth, Western Australia, Australia
Top Contributor
105 reviews 105 reviews
60 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 11, 2015

The rooms are good, good location, and the breakfast next door which is linked to the hotel is friendly and provides a good start to the day. Front desk service staff don't seem to want to be at work. They didn't welcome me to the hotel, just took my credit card, gave me my key and said thanks. I even... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

OzTravels80, I am happy to hear that you enjoyed the guest rooms and the location! I am also very pleased to hear that you received friendly service at our Max & Erma's next door for breakfast. We do hope to see you again on your next visit to Columbus. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 6, 2015 via mobile

Wonderful facility for wedding guests in downtown. Nice coffee shop & bar conveniently located in lobby. Bridal suite was huge. Rose petals & champagne were special added touches. Heather was especially helpful setting up shuttle to/from wedding venue for guests & made it easy to host morning after get-together in lobby. Everyone had good time!

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear 175pamelaf, Thank you so much for sharing your 5-Star review of the Crowne Plaza! I am thrilled that you found our accommodations and amenities to be wonderful and convenient. I will share your kind words about Heather with our entire staff. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Solon
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 6, 2015

This is one of the few downtown Columbus, Ohio properties with a heated indoor pool, and it's attached to a "Max & Erma's" restaurant. If you look at the pictures on their website, you will be severely disappointed, as was my family. I am the swimmer, so a pool was a plus until you got to it in the sub-basement.... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear K8300RSjamesm, Thank you for staying with us during your recent trip. I would like to thank you for bringing this issue to our attention. We are working with the engineering department to ensure that this problem is fixed. We hope that you will give us another chance on your next trip to Columbus. Dirk Bengel General Manager Crowne Plaza... More 

Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 30, 2015 via mobile

From the valet, to the front desk, to the cleaning staff, everyone was pleasant, efficient and kind. We were in for a cheerleading competition. It was very convenient on a cold weekend to be able to take the, kind of cold but still inside, connector to convention center. Comfortable beds with ample pillows. Well stocked bathroom with ample towels. Nice... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Cyndee W, Thank you for choosing to stay at the Crowne Plaza for your recent visit to Columbus, Ohio for a cheer leading competition. I am pleased that all parts of your stay exceeded your expectations and that you received such wonderful service from so many members of our staff. We hope to see you again in the future.... More 

Norwalk, Ohio
Senior Contributor
21 reviews 21 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 29, 2015

I travel 5 to 6 times a year to Columbus for business. I have not stayed at the Crowne Plaza for about four years as others I am meeting stay elsewhere. I must say this trip I decided to return to the Crowne Plaza and am very pleased I did. I found the service and the room to be as... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Suze44857, Thank you for choosing the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear that you chose to stay with us again after several years. I am pleased to hear that we were able to exceed your expectations and provide you with the best service possible. We look forward to seeing you again... More 

Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 19, 2015

This is my 3rd hotel in as many nights traveling for business. Lowest star rating of the three, yet this is the best, It's the cleanest, has the biggest rooms, great service and plenty of amenities. There was even a note from management on the room desk notifying guests that they have added TruTV to the cable for the NCAA... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Zach B, Thank you for selecting the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear that your stay was quite enjoyable and that you were able to watch the NCAA tournament from the comfort of your room. We hope to see you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus... More 

Trenton, Ohio
Top Contributor
53 reviews 53 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 17, 2015

My room was just okay. I think that it was cleaned extremely fast to make way for the influx of teenagers that would be staying their for a conference. Only left one coffee cup and a pack of coffee. The bathroom floor wasn't clean and the water dripped in the tub. Rooms aren't sound proof. However, the beds were very... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear penny412, Thank you for choosing the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased that you received such wonderful service from our staff. I will pass along the information in regard to the cleaning of your room to the Housekeeping department to ensure these issues are resolved on your next stay. We look forward to... More 

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