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Crowne Plaza Columbus Downtown

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33 East Nationwide Blvd., Columbus, OH 43215
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Crowne Plaza Columbus Downtown
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Crowne Plaza Columbus Downtown
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323 reviews from our community

Traveler rating
    104
    121
    60
    21
    17
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64
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129
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is my 3rd hotel in as many nights traveling for business. Lowest star rating of the three, yet this is the best, It's the cleanest, has the biggest rooms, great service and plenty of amenities. There was even a note from management on the room desk notifying guests that they have added TruTV to the cable for the NCAA... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Zach B, Thank you for selecting the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear that your stay was quite enjoyable and that you were able to watch the NCAA tournament from the comfort of your room. We hope to see you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus... More 

Trenton, Ohio
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

My room was just okay. I think that it was cleaned extremely fast to make way for the influx of teenagers that would be staying their for a conference. Only left one coffee cup and a pack of coffee. The bathroom floor wasn't clean and the water dripped in the tub. Rooms aren't sound proof. However, the beds were very... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear penny412, Thank you for choosing the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased that you received such wonderful service from our staff. I will pass along the information in regard to the cleaning of your room to the Housekeeping department to ensure these issues are resolved on your next stay. We look forward to... More 

Dayton, Ohio
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

My sister and I stayed here last week after a concert at Nationwide Arena. We could see the arena from our room - walking was a mere 5 minutes. We stayed for convenience and the rate was fair. Valet is $24 but my sister found nearby parking for $12. The site indicated that wifi is only available to members but... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear TraciG40, Thank you for staying at the Crowne Plaza for your recent stay in Columbus, Ohio. I am truly delighted to hear that we were able to meet all of your expectations and provide a wonderful stay. I will pass along the information in regards to the breakfast buffet. I am sorry to hear that you did not enjoy... More 

Sugar Land, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I got a corner room on the 9th floor and it has it's separate sitting area and sofa bed, wonderful views of downtown and Nationwide Arena, walking distance to battlefield park, Goodale park, downtown, city hall, and was clean and smelt good. They even provided foam pillows as requested. I also had access to the concierge lounge which serves hors... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear EPYY, Thank you for choosing the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear your stay was so enjoyable and that your room and Concierge Lounge was so accommodating. We hope to see you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Cincinnati, Ohio
2 reviews
4 of 5 stars Reviewed 1 week ago

Short trip for one birthday night. Within walking distance of some great restaurants and craft breweries. Very friendly desk service upon arrival but wanted a room with bathtub;wasn't asked and ended up with huge, standing shower. Room was spectacularly clean along with the restroom. Save almost half to publicly park yourself in garage in place of valet. Would definitely stay... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Deborah S, Thank you for staying at the Crowne Plaza for your recent stay in Columbus. I am pleased to hear you appreciated our location and proximity to many wonderful restaurants. I am also glad to hear you received such wonderful service. I would like to apologize for the bathtub not being included in your room. We hope to... More 

Toronto
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 2 weeks ago

I probably shouldn't write this when I'm sleepy and grumpy, but my night at the hotel was ruined by an infestation of dopey teenagers in town for a conference of some sort. The noise was so intense that even the nighttime antihistamine prescribed by my doc for my springtime sneezy fits couldn't knock me out. I should have complained, but... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear AlanCross, Thank you for selecting the Crowne Plaza for your recent visit to Columbus, Ohio. We appreciate you taking the time to review your experience with us. I am sorry for the inconveniences you experienced, and we hope to see you again on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Kendallville, Indiana
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for the weekend to attend a Blue Jackets game. When we were checking in the lady at the front desk was by far the best person I have dealt with that I can remember (I wish I had gotten her name). IHG needs to hire her to train their front desk staff everywhere. She was there to help... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear jwalters310, Thank you for selecting the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted that your overall experience was so enjoyable and that you were able to receive such outstanding service from so many of our staff members. We truly appreciate you taking the time to review your stay with us and we look forward... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got a room at the last minute on a busy weekend. Happy with that. Stayed here because of shuttle service within 3 miles. Didn't need it. Used the Skywalk to Convention Center, and ate at two close restaurants for food. Room was clean. Valet watched our luggage after checkout. Only thing they didn't do was help us carry our bags... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Ron P, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am truly delighted that you were able to get around to the Convention Center and other local restaurants quickly and efficiently. I am also pleased that your overall experience was so enjoyable that you would choose to stay with us again.... More 

Columbia Station, Ohio
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recently worked with Crowne Plaza on a state/national conference. All the staff members were efficient and courteous. Each worked hard to make the conference a success. Feedback regarding the food at a dinner and lunch buffet was very positive.

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear cher5_13, Thank you for staying at the Crowne Plaza during your recent visit to Columbus, Ohio. I am pleased that your conference was such a success and that so many staff members were able to be a part of that. We look forward to seeing you again on future visits. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As other reviewers have pointed out, this is indeed an older property, and although it has been renovated recently, it is a little rough around the edges. The elevators are ancient, the carpet is frayed in places, paint is flaking, wallpaper is peeling, and it could do with a good deep cleaning. So, if you require a meticulously kept environment,... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Dear Bubsta, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. We appreciate all of your thoughts with regard to our building. I am pleased to hear, however, that you received excellent customer service from all members of our staff. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne... More 

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