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Crowne Plaza Columbus Downtown

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33 East Nationwide Blvd., Columbus, OH 43215
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Crowne Plaza Columbus Downtown
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Crowne Plaza Columbus Downtown
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343 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
9 reviews
3 of 5 stars Reviewed 2 days ago NEW

The Crowne had a great location but in addition to the $120+ nightly price tag you have to pay for parking. We did valet parking the first night and were charged for all 6 nights, thankfully they fixed that easily. The carpet is worn, the elevator slow, the stairs hard to find. Our room was okay enough but the fridge... More 

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Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for selecting the Crowne Plaza during your recent trip to Columbus. I am sorry to hear that you were not completely satisfied with your stay. It is our goal to constantly exceed our guests expectations and we hope that we have to opportunity to better serve you in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Arlington, Virginia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stay in downtown Columbus 2 days a week for close to 3 years now. I typically do not book at the Crowne Plaza because it costs considerably more than other options and I try to be a good steward of client money. A standard Columbus hotel room is not worth $300/night without considerable amenities. I ended up here this... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for sharing your experience during your recent stay with us. I would like to apologize for the inconveniences you experienced with your stay and can assure you that these are not typical when staying with us. We do hope that you will allow us the opportunity to serve you again in the future. Dirk Bengel General Manager Crowne... More 

Great Lakes USA
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Crowne Plaza Columbus Downtown for one night as we were attending a concert at Nationwide Arena. It was a very short walk to the arena. There is a coffee shop and bar in the lobby which were nice. The building was old, but the lobby and my room were nicely decorated. The bed was comfortable. The... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for selecting the Crowne Plaza while you were in Columbus! I am happy to hear that you found our location to be convenient and the guest rooms comfortable. We appreciate you taking the time to share your review and look forward to hosting you next time you're in town! Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We were staying at the Crowne Plaza for a convention. When we checked in our room was oddly shaped with a ridge under the carpet dividing the side the bed was on and the rest of the room. It was extremely dusty so poorly cleaned that even the tub needed to be dusted. We didn't discover this when we checked... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for selecting the Crowne Plaza during your recent trip to Columbus! I apologize that your initial room did not meet the high standards we have set for ourselves. I am happy to hear that our staff and management exceeded your expectations when handling the problem. We appreciate you sharing your experience and we hope to serve you again... More 

ohio
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I traveled to Columbus to celebrate our anniversary. I had been there several times for conferences and wanted to experience more of the city. We (I) chose this hotel as it is in the center of everything. We enjoyed our 2 day excursion walking every where. The hotel facilities were great. I was a little disappointed by... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for selecting the Crowne Plaza and Happy Anniversary! We are happy to hear that you enjoyed your guest rooms and our great city. There is so much to do in Columbus and most is just a short distance from our hotel. Thank you for taking the time to share your experience and we hope to see you next... More 

Chicago, Illinois
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is very near to the Convention Center, Nationwide Plaza, and the Hockey Arena. That is the good news. The staff is very nice, but don't seem to have a lot to work with. We had reservations that were upgraded becomes of Platinum status, so we asked for the Club floor, which they gave us. Unfortunately, no one mentioned... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for selecting the Crowne Plaza during your recent stay. While I am glad to hear that you were upgraded to the 12th floor, I apologize that the Monday through Friday hours were not explained. We appreciate you taking the time to share your review and hope that you will allow us the opportunity to better serve you in... More 

Ohio
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2015

My friends and I were just in town for Buckeye Country Superfest. We chose this hotel because it offered a discount through the concert website, and it was a short car ride to the stadium. We were greeted pleasantly upon check-in, and each front desk personnel that I spoke with was professional and courteous. The one person even gave us... More 

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you so much for taking the time to review the Crowne Plaza! I am thrilled to hear that you enjoyed your stay and that you found all of our food and beverage outlets to be convenient and delicious. We appreciate you selecting the Crowne and hope to see you again soon! Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 17, 2015

I stayed at the Crowne Plaza while attending a trade show in Columbus. I have stayed at Crowne Plazas in other cities and this did not meet the quality of the other properties. The rooms were not cleaned until late in the day. The health club was not well maintained. Front desk personnel not very well trained.

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank your for selecting our hotel during your recent trip to Columbus. I am sorry to hear that your stay did not meet the high standards guest expect when staying at Crowne Plazas. We appreciate your feedback and will follow up with the appropriate departments to ensure your next stay exceeds expectations. We hope you allow us the opportunity to... More 

Sylvania, Ohio
1 review
5 of 5 stars Reviewed June 9, 2015

We loved it. We were uhauling our son from several states away and were feeling exhausted. We felt like royalty when we left. Thank you, it was such a nice sleep we got. We definately have it memorized for a future trip.

Was this review helpful? Yes
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

Thank you for writing such a kind review. I am thrilled to hear that you felt like royalty and we cannot wait to host you again next time you're in Columbus! Dirk Bengel General Manager Crowne Plaza Columbus Downtown More 

Palo Alto, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 5, 2015

First, the basics of this hotel are adequate: clean room, comfortable bed. However, on 6/3/15, at 4:55am, everyone in the hotel was woken with a loud voice blaring from a speaker in the rooms, announcing a test of their emergency evacuation system. For the next 10 minutes, there was a seemingly endless loop of instructions, alarms going off throughout the... More 

Was this review helpful? Yes 1
Dirk B, General Manager at Crowne Plaza Columbus Downtown, responded to this review

We sincerely appreciate you selecting the Crowne Plaza during your recent trip to Columbus. I apologize for the inconveniences you experienced during your visit with us. I assure you this is not representative of the service we provide and I hope that you will allow us the opportunity to serve you better in the future. Dirk Bengel General Manager Crowne... More 

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