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Embassy Suites Hotel Columbus

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2700 Corporate Exchange Dr, Columbus, OH 43231
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Embassy Suites Hotel Columbus
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Embassy Suites Hotel Columbus
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had my hors d'oeuvres hour and wedding reception at Embassy Suites Columbus on May 16, 2015. The event manager, Amber David, did an OUTSTANDING job making sure I was satisfied and that my night went smoothly. Before the day of the wedding, she communicated with me several times to ease any of the anxiety that I had...I trusted Amber... More 

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Saint Petersbur
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The banquet / event manager at the Corporate Exchange (Westerville) Embassy Suites, named Amber David, was extremely rude, offensive, and demonstrated poor customer service. I had visited the hotel three days prior to my scheduled stay and spoke with 3 members of the hotel staff working at the front desk. I explained the purpose of my stay for the upcoming... More 

Review collected in partnership with Embassy Suites Hotels

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Cleveland, Ohio, United States
Top Contributor
70 reviews 70 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I won a prize for 1 night stay for me and my guy in 12/2006. We had happy hour drinks and hors'dorves in a lounge that was included with the prize. We had a nice room that overlooked the Atrium. The Continental breakfast was in the Atrium and it was good. We didn't use the pool

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fort wayne, Indiana
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My wife and I have been staying at this hotel for four years - multiple time a year. It has always been our 'go to' hotel when in Columbus. Stayed there last week for several nights and was terribly disappointed. Front desk checkin (evening) was not the typical friendly, warm welcome it has been. When I arrived in my room,... More 

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ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were very disappointed and that we fell short of delivering what you are accustomed to expect from the Embassy Brand. I truly apologize, and I can assure you that I definitely will utilize your review to improve the guest- experience.. The hotel staff works very... More 

COLUMBUS, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

I love staying at Embassy Suites...until this one. Hotel room was just shabby looking. Old furniture, drapes, carpets, beds and bathrooms. Dim lights. Still a great breakfast. Got there too late for cocktails. My wife said she no longer wants to stay at Embassy Suites. I am going to try to talk her out of it, but it's the last... More 

Review collected in partnership with Embassy Suites Hotels

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ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

Thank you for taking the time to write a review. Your feedback is greatly appreciated. Please accept my most sincere apologies for the challenges that you experienced during your recent visit. This is certainly not up to our standards and I am sure you were very disappointed. I know how frustrating situations like this can be. I have addressed your... More 

1 review
3 of 5 stars Reviewed 1 week ago NEW

I experienced an average stay of four nights. Pros: Very clean Spacious suites Modern furniture in room Free wifi Cons: Atrium setup causes lots of noise Elevators are slooooooooooow I booked here due to the proximity of my work location and because I am an Embassy fan (breakfast and managers reception!). I did a very late check-in due to my... More 

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colorado
Contributor
15 reviews 15 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The positive: Really big room. Good shuttle transportation to everywhere we wanted to go. Clean. Everyone was helpful. Good breakfast. The negative. Near the highway. Noise was getting thru the closed windows. There are no real attractions near the hotel, need to drive/shuttle to the mall.

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Lexington, United States
1 review
1 of 5 stars Reviewed 1 week ago

I could not sleep because of the street noise even on the 8th floor. I was also charged twice and was not informed of the $50 additional charge that "is always charged when you stay at Embassy Suites."

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope... More 

TOMS RIVER
Top Contributor
80 reviews 80 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am attending a conference this week at this location and found this hotel to be very quiet and comfortable. Upon arrival, check in went smooth and quick. Staff throughout the hotel was friendly and professional. The room exceeded my expectations, lots of room and clean. Shuttle service was convenient as Frederick drove us to Easton and picked us up.... More 

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Syracuse, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

You can't ask for more when you stay at an Embassy Suite. We were travelling back from the Kentucky Derby and reservations were easy on the road, the suite was comfortable and clean, the layout is perfect for privacy and the bedroom was quiet. A complimentary breakfast with an omelet ready to be made station started the day off perfect.... More 

Review collected in partnership with Embassy Suites Hotels

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