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All 139 Columbus hotels

Embassy Suites Hotel Columbus

3.5 of 5 Hotel   |   2700 Corporate Exchange Dr, Columbus, OH 43231
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Ranked #35 of 139 hotels in Columbus
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Mary H North Muskegon, Michigan, United States
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331 people have reviewed this hotel

Traveler rating
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    44
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
North Muskegon, Michigan, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff SUPER friendly and double beds room clean. Food and drinks great at evening reception, breakfast, and Atrium restaurant. Sofa sleeper very uncomfortable, if using all sleeping arrangements available. Atrium noise is noticeable in the room for the person(s) who get to sleep on the sofa. Our family would consider staying at this E.S. again.

Review collected in partnership with Embassy Suites Hotels

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ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

Thank you for choosing to stay with us at the Embassy Suites Columbus on Corporate Exchange Drive and thank you for review. I am glad to hear that you enjoyed your stay and that the staff was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back to... More

Crawfordsville, Indiana, United States
1 review
3 of 5 stars Reviewed 1 week ago

Very disappointed that coffee maker did not work. Had to get on your hands and knees to get to the microwave. Slow check-in and promised email receipt did not arrive until follow up 3 days later. Have to return to Columbus two more times....probably will go elsewhere.

Review collected in partnership with Embassy Suites Hotels

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ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were very disappointed and that we fell short of delivering what you are accustomed to expect from the Embassy Brand. I truly apologize, and I can assure you that I definitely will utilize your review to improve the guest- experience.. The hotel staff works very... More

Saint Thomas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have been at this Hotel for several years for conventions and it has always been a good experience. The staff has always been excellent and very helpful. We will be back again next year for another convention or sooner if passing through the area.

Review collected in partnership with Embassy Suites Hotels

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ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

Thank you for your favorable review on Trip Advisor. We strive to provide exceptional service to our guests and I am happy to hear that we did just that during your stay. I hope that you will stay with us again if you have the opportunity in the future. Thank you again for your kind words. Have a great day!... More

Burton, Michigan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at the Embassy Suites for two nights (Friday/Saturday). Checking in was quick and went well. We had a lot of luggage and utilized the wheeled cart that was available for use. The elevators are horribly slow and cumbersome. Once we arrived to our room, our key would not work. I went back to the front desk and was... More

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ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

Thank you for taking the time to provide a review of the Embassy Suites Columbus on Corporate Exchange Drive. The feedback our guests provide is extremely important to us as we strive to improve our service levels every day. Based on your comments, we did not live up to your expectations during your last stay, and for that I apologize.... More

Columbus, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed for a one night getaway, and it was well worth the price! Friendly staff, wonderful amenities, and a fantastic complimentary breakfast. Pool/spa was a great bonus. I would recommend this hotel to anyone with small children!

Review collected in partnership with Embassy Suites Hotels

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Salem, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Hotel staff and general up keep of the hotel was very good. The dinner and drinks at the restaurant were excellent. Only complaint would be the road noise from 270, if I stayed again I would ask for a room that overlooks the parking lot and not the highway.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Annapolis, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Despite booking to non-smoking room we were bumped to a smoking room on our arrival because the hotel was overbooked. We were told this was because we were paying a discounted military rate and only staying one night. I don't appreciate the military put-down and if it is your hotel's policy, shame on you, don't tell me. Smoking rooms stink!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

Thank you sincerely for your review of the Embassy Suites Columbus on Trip advisor. We were very disappointed that we were unable to deliver the outstanding service that most of our guest enjoy while visiting our hotel. I am very sorry that we did not live up to your expectations. I have spoken to the employees involved with this incident... More

Cincinnati, Ohio
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

1) Front desk is understaffed. We visited on a busy weekend with several large groups staying in rooms. The check-in process was very slow. Guests with simple questions were told they couldn't ask their question until all of the check-ins had been processed. They only had two of the three check-in counters working at this peak time, with about 15... More

Was this review helpful? Yes 1
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

First of all, thank you for your review of your past stay at our hotel. I truly apologize that you had to wait a long time to check-in. I can assure you that it is very rare for us to have such delayed check-ins, however; I can very much empathize with your frustration and sincerely apologize for any inconvenience this... More

Cincinnati, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Terrible elevators! Slow beyond comparison. Everything else about the hotel is acceptable ... however, you will hate the elevators if you have to use them more than once. Stay on a low floor and WALK the stairs if you can!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were very disappointed in the speed of our elevators. I truly apologize, and I can assure you that I definitely will utilize your review to improve the guest- experience.. The hotel staff works very hard to ensure our guests enjoy our hotel. I assure that... More

Westland, Michigan
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

We have stayed at no name, no star hotels that were far more quiet than this hotel. This was the worst night's sleep we have ever had in a hotel. It is bad enough that the walls are paper thin, but management seems to do nothing about the "party central" atmosphere that raises the noise level even further. This was... More

Was this review helpful? Yes
ESManagement, General Manager at Embassy Suites Hotel Columbus, responded to this review

I am truly sorry to hear that your stay was less than enjoyable, I am truly sorry that the hotel noise level interrupted your rest and relaxation. We are 100% focused on guest loyalty and satisfaction and we will take your comments seriously and want to work with you to understand the entire scope of the issue. Please feel free... More

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Additional Information about Embassy Suites Hotel Columbus

Also Known As:
Embassy Suites Columbus
Columbus Embassy Suites
Embassy Suites Hotel Columbus Ohio
Address: 2700 Corporate Exchange Dr, Columbus, OH 43231
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Columbus 3.5*
Official Description (provided by the hotel):
The Embassy Suites Columbus is an all-suite hotel in Columbus, Ohio, close to local corporations and area attractions. Our hotel is located 15 minutes away from Port Columbus International Airport and Ohio State University Airport.Stay at this 221-suite hotel that features a living room and separate bedroom. Our suites offer 500 sq. ft. of space, a refrigerator and microwave, 42-inch flat-screen HDTVs. ... more   less 
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