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Residence Inn Columbus Downtown

#29 of 142 Hotels in Columbus
Certificate of Excellence
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36 East Gay Street, Columbus, OH 43215
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Residence Inn Columbus Downtown
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243 Reviews from our TripAdvisor Community

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Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Bryan, Ohio
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

The hotel is a gorgeous building, remodeled out of an old school, marble-lobbied bank, and the rooms are spacious, clean and comfortable. The kitchen is truly fully stocked with everything you would need to throw together your own meals, and again, everything in it was clean and in good condition. The breakfast options were wide with hot food available along... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Ian E, Thank you for your kind review and recommendation! I’m thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Robert Kennedy General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stayed at the Residence Inn last weekend for his free night for being a Marriot Rewards Member. We were on level 13 and a corner room which was really nice. The hotel itself is awesome, I love that it was an old bank. We had a larger room which was nice, a few dirty spots, but... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Danielle D, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Robert Kennedy General Manager More 

Albany, Georgia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A unique hotel in an old bank. It is more interesting than most Residence Inns. The rooms, breakfast and service are typical RI levels..pretty good. They messed up my bill by hitting my card again for a prepaid stay. They went above and beyond to get this fixed and have the charges removed. There are a number of interesting place... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear branchbubba, Thank you for taking the time to share your kind review. I’m happy you found our location convenient, accommodations pleasant and staff friendly. Please pardon our billing error. I'm glad we were able to make things right and we appreciate your patience. We look forward to being your hotel of choice when in the area. Sincerely, Robert Kennedy... More 

Minneapolis, MN
Level Contributor
1,044 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 601 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not sure why all the glowing reviews? These folks need to get out a bit more. Ive stayed in many Residence Inns so I know what to expect. The best thing this property has going for it is its historic structure. Beyond that, its a letdown. PROS: Great location 2 blocks from capital Historic (non cookie cutter) structure Friendly valet... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear lucycan, I appreciate you taking the time to write this review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Residence Inn. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to... More 

Richmond, Virginia
5 of 5 stars Reviewed 2 weeks ago

From check-in to check out, a wonderful stay. Hotel is in a converted bank and the lobby still retains the charm of the past. Modern room was spacious and clean. Staff were friendly and I especially enjoyed the personalized note in my room welcoming me to the hotel. Within walking distance to several restaurants. Quick cab ride to the airport.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear kell7437, Thank you for your review and recommendation of our modern hotel and friendly associates. I’m pleased to hear that our comfortable room and great location made for a nice experience. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Robert Kennedy General Manager More 

Plymouth, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Very disappointing for a marriott property. the staff is rude. Bad area of town. Hotel is dirty and needs updating. You cannot walk as it is not safe - stay in Short North or Grandview Heights with Marriotts and much nicer properties.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Jeter3000, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that our accommodations and location were not to your liking. Our team lives and works in this area and find it very safe. Thank you... More 

Charleston, West Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Marriott Residence Inn Downtown is a great place to stay .. top notch facilities, location, and service. Well appointed rooms and Valet Parking. Within walking distance to many restaurants. Not far from Easton Mall (car required). Friendly & helpful staff.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Michelle R, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Robert Kennedy General Manager More 

Norwalk, Ohio
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check-in = excellent. Room = wonderful with the small kitchen area and cooking availability. No need for two separate rooms as traveling alone and the one room open-concept had everything and more that I needed. Love the popcorn but missed my HGTV channel. Thank you for the nice three day and two night stay. Breakfast was excellent. The sausage hash... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Suze44857, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms and ample breakfast. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Robert Kennedy General Manager More 

Spartanburg, South Carolina
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We rented a 2BR/2BA suite for a weekend (4 people). Each staff member from the parking valets, to the bellhops, to the front desk and housekeeping were friendly, welcoming, and helpful. The room itself was spacious, well-appointed, and clean. The king BR has its own door, which allows anybody sleeping on the sofa to use a bathroom without disturbing folks... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear BillyB32, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Robert Kennedy General Manager More 

Atlanta, Georgia
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed June 24, 2015

The good: Very interesting architecture, convenient location in downtown Columbus, valet parking and professional staff. The room was very nice and very comfortable. It had a full kitchen and all utensils, flatware, etc. Very clean, high quality bedding, excellent bed and plenty of room for clothes. The staff was professional and polite as well as helpful. The valet was also... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear traveller2Atlanta_GA, I offer my heartfelt apologies that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette upon registration in an effort to provide everyone with a comfortable stay. It was nice of you to note our good service and... More 

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