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Residence Inn Columbus Downtown

#29 of 140 Hotels in Columbus
Certificate of Excellence
3.0 of 5
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36 East Gay Street, Columbus, OH 43215
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Residence Inn Columbus Downtown
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279 Reviews from our TripAdvisor Community

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Pushkar, India
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

It may be just my bad luck but this hotel is being renovated every time I stay there. What good is the magnificent, inherited-from-a-bank lobby if it's closed off and strewn with wood chips and mattresses? What good is the free breakfast if it's served next to a dirty, dusty carpet? Going up in the padded, dirty freight elevator is... More 

Helpful?
Thank Wojciech S
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Wojciech S, I'm glad you found our accommodations comfortable, location central and service friendly. We do continually updates and improve our hotel, but I was sorry to hear how our current renovations affected your stay. We appreciate the feedback and do hope that you will return to see our completed results. Thank you for staying with us. Sincerely, Robert... More 

Bloomfield Hills, Michigan
Level Contributor
268 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 4 weeks ago

They are still doing renovation so you will need to be prepared for it. But the work that is being done is being done well. Great free after work buffets and breakfast. The staff is friendly and my room was clean. The neighborhood is a little shaky with requests for money. They do lock the front door for security, but... More 

Helpful?
Thank HyattHilton
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Guest, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable overall; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Robert Kennedy General Manager More 

2 reviews
5 of 5 stars Reviewed December 29, 2015

Long time guest at this Residence and really like the way the place has been fixed up. Very modern paint in the rooms that goes well with the historic nature of the place. Ask to see the Silver Vault because it's amazing to see it and imagine what it must have been like 100 years ago as a bank!

Helpful?
Thank Rob B
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Rob B, Welcome back! We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Robert... More 

Mount Vernon, Ohio
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 20, 2015

This is definitely one of the better "downtown" hotels I have been to, especially for the price. They are presently remodeling the entire hotel, and I am assuming that we got one of the remodeled rooms. The lobby (as others have notes) is a stunning piece of architecture. It's bound to be amazing when they are done with it. They... More 

Helpful?
Thank Steve B
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Steve B, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best. Robert Kennedy General Manager More 

Dallas, Texas
Level Contributor
68 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 23, 2015

We enjoyed our stay at the Residence Inn for a family gathering and to attend a Michigan State football game against OSU last weekend. I'd give this place a 3.5 if the site would let me but since I had to choose between a 3 and a 4 star, I'd have to go with a 3 star property. The reasons... More 

Helpful?
Thank Herb G
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Herb G, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our spacious accommodations, friendly staff, and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as... More 

Tampa, Florida
Level Contributor
100 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed November 12, 2015

Staff is friendly, rooms are spacious for downtown anywhere. Rooms are clean and well kept, bed was pretty compfy. Free breakfast was good with excellent selection, even had coffee in lobby for those that in a hurry. Business center available for prnting boardng pass. I thought the bell man could have been a little more helpful, no bg deal had... More 

Helpful?
Thank Twaynej11
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Twayne11, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, amenities ample and accommodations comfortable. I'm very sorry that our bellman was not more helpful upon your departure and I have taken note. We... More 

Baltimore, Maryland
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 9, 2015

What a wonderful, historic, and friendly hotel! It was close to lots of places to eat and very friendly staff! Great breakfast included as well- inside the bank vault. The conversion from an old bank was such a fascinating experience.

Helpful?
Thank Happifeet2
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Happifeet2, Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our unique design, breakfast and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Robert Kennedy General Manager More 

Edmonton, Canada
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed November 5, 2015

Came here for a work training course and I just love this hotel. The rooms are spacious, comfortable, clean and quiet. The lobby decor is nice, incorporating the old bank into the hotel (especially the safe in the food area). Breakfast was great with a ton of choices every day and the evening social activities were a cool option as... More 

Helpful?
Thank nworock
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear nworock, We’re pleased to hear our amenities, friendly staff, and convenient location made for an enjoyable stay. Thank you for your attention to sharing your review and we look forward to seeing you again soon! Best, Robert Kennedy General Manager More 

Wapakoneta, Ohio
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 26, 2015

The lobby and dining area were part of an old bank. Really great building in a part of Columbus that has been revitalized. Great shopping and bars nearby. Ashley at the front desk was simply wonderful. Excellent customer service, really nice room and the free breakfast was much better than you typically find. The room could have been a little... More 

Helpful?
Thank johnfZ2893ZO
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear johnfZ2893ZO, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Robert Kennedy General... More 

Indianapolis, Indiana
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 23, 2015

Pros: Centrally located to most of the popular Cbus attractions Beautiful architecture - converted from an old bank, and retains the charm Excellent service from staff Fast valet service, never had to wait more than a few minutes (and could text from my room to have it pulled up) Clean, well-stocked rooms (my teen appreciated the free bag of microwave... More 

Helpful?
Thank innocntiis
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear innocntiis, Thank you for your thoughtful review. I'm glad our two bedrooms suite was well suited to your family. It is reflections like yours, which highlight strengths and areas for improvement that allow us to serve our guests better. Please visit us again the next time you travel to Columbus. Best, Robert Kennedy General Manager More 

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