We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Columbus Downtown

#30 of 142 Hotels in Columbus
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
36 East Gay Street, Columbus, OH 43215
Special Offer
Stay 2+ Nights & Save 15%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Residence Inn Columbus Downtown
View Map
Add Photo Write a Review

245 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    129
    81
    20
    9
    6
See reviews for
40
54
18
93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (245)
  • Mar-May only
    (71)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (45)
All months
Columbus, Ohio
Level Contributor
13 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel is located in an old bank building, and Marriott managed to maintain the amazing architecture when they made it into the Residence Inn. I love the old bank deposit boxes as tables and the huge grand ceiling in the lobby. The front desk staff was efficient (if a bit curt). The room itself was large and comfortable, and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Lynsie1026, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our unique architecture and location. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Robert Kennedy General Manager More 

Charlotte, North Carolina
1 review
2 of 5 stars Reviewed 4 days ago NEW

Overall the service was quite poor. I requested to have my shirts folded when I did laundry there, and they were returned I found them to be rather "crammed" into small plastic bags and I had to redo the folding myself. When I checked out I requested a copy of the bill to be sent to my email, which the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Tony y, I'm sorry that you did not find us to be a good value and for any lapses in service. Details are important and can "make or brake" a trip, so I'm sorry we let you down. I have already addressed our lapses with the team to foster improvement and hope to see you again. Sincerely, Robert Kennedy... More 

Bryan, Ohio
Level Contributor
6 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel is a gorgeous building, remodeled out of an old school, marble-lobbied bank, and the rooms are spacious, clean and comfortable. The kitchen is truly fully stocked with everything you would need to throw together your own meals, and again, everything in it was clean and in good condition. The breakfast options were wide with hot food available along... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Ian E, Thank you for your kind review and recommendation! I’m thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Robert Kennedy General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at the Residence Inn last weekend for his free night for being a Marriot Rewards Member. We were on level 13 and a corner room which was really nice. The hotel itself is awesome, I love that it was an old bank. We had a larger room which was nice, a few dirty spots, but... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Danielle D, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Robert Kennedy General Manager More 

Albany, Georgia
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

A unique hotel in an old bank. It is more interesting than most Residence Inns. The rooms, breakfast and service are typical RI levels..pretty good. They messed up my bill by hitting my card again for a prepaid stay. They went above and beyond to get this fixed and have the charges removed. There are a number of interesting place... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear branchbubba, Thank you for taking the time to share your kind review. I’m happy you found our location convenient, accommodations pleasant and staff friendly. Please pardon our billing error. I'm glad we were able to make things right and we appreciate your patience. We look forward to being your hotel of choice when in the area. Sincerely, Robert Kennedy... More 

Minneapolis, MN
Level Contributor
1,043 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 602 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not sure why all the glowing reviews? These folks need to get out a bit more. Ive stayed in many Residence Inns so I know what to expect. The best thing this property has going for it is its historic structure. Beyond that, its a letdown. PROS: Great location 2 blocks from capital Historic (non cookie cutter) structure Friendly valet... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear lucycan, I appreciate you taking the time to write this review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Residence Inn. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to... More 

Richmond, Virginia
5 of 5 stars Reviewed 3 weeks ago

From check-in to check out, a wonderful stay. Hotel is in a converted bank and the lobby still retains the charm of the past. Modern room was spacious and clean. Staff were friendly and I especially enjoyed the personalized note in my room welcoming me to the hotel. Within walking distance to several restaurants. Quick cab ride to the airport.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear kell7437, Thank you for your review and recommendation of our modern hotel and friendly associates. I’m pleased to hear that our comfortable room and great location made for a nice experience. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Robert Kennedy General Manager More 

Plymouth, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Very disappointing for a marriott property. the staff is rude. Bad area of town. Hotel is dirty and needs updating. You cannot walk as it is not safe - stay in Short North or Grandview Heights with Marriotts and much nicer properties.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Jeter3000, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that our accommodations and location were not to your liking. Our team lives and works in this area and find it very safe. Thank you... More 

Charleston, West Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Marriott Residence Inn Downtown is a great place to stay .. top notch facilities, location, and service. Well appointed rooms and Valet Parking. Within walking distance to many restaurants. Not far from Easton Mall (car required). Friendly & helpful staff.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Michelle R, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Robert Kennedy General Manager More 

Norwalk, Ohio
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Check-in = excellent. Room = wonderful with the small kitchen area and cooking availability. No need for two separate rooms as traveling alone and the one room open-concept had everything and more that I needed. Love the popcorn but missed my HGTV channel. Thank you for the nice three day and two night stay. Breakfast was excellent. The sausage hash... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Suze44857, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms and ample breakfast. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Robert Kennedy General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

129 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (72)
Viewed
Room/suite (24)
Viewed
Dining (13)
Viewed
Hotel & grounds (12)
Viewed
Bathroom (3)
Viewed
Business center/function rooms (1)
Viewed
View from room (1)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (57)
Viewed
Room/suite (21)
Viewed
Dining (9)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (6)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Columbus hotels
0.5 mi away
Hilton Columbus Downtown
Hilton Columbus Downtown
#3 of 142 in Columbus
4.5 of 5 stars 940 reviews
0.6 mi away
Hampton Inn and Suites Columbus Downtown
0.3 mi away
Red Roof PLUS+ Columbus Downtown-Convention Center
Show Prices
Show Prices
Show Prices
0.1 mi away
Renaissance Columbus Downtown Hotel
0.4 mi away
Hyatt Regency Columbus
Hyatt Regency Columbus
#34 of 142 in Columbus
4.0 of 5 stars 696 reviews
0.2 mi away
Courtyard by Marriott Columbus Downtown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay