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Residence Inn Columbus Downtown

3.0 of 5 36 East Gay Street, Columbus, OH 43215
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Certificate of Excellence 2014
Residence Inn Columbus Downtown
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Residence Inn Columbus Downtown
Residence Inn Columbus Downtown
Residence Inn Columbus Downtown
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210 reviews from our community

Traveler rating
    106
    72
    19
    8
    5
See reviews for
34
47
18
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cumming, Georgia
Top Contributor
117 reviews 117 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family met here during thanksgiving and enjoyed our holiday here. The room itself was a bit dated. I know they base their story on it being and old building with history. That doesn't mean I should feel I am literally still there. All in all the staff was friendly and helpful. We had a suite and it was very... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

FranknJen, Thank you for taking the time to write a review. I appreciate your honest feedback and hope you choose to stay with us in the future! Sincerely, Robert Kennedy, General Manager More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Super location that is best everything downtown. Super friendly staff. They are in an old bank building with a silver vault in the basement and safe deposit boxes from long ago. Rooms are spacious although some are odd size because of the shape of the building.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear confusedNcinci, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More 

Erie, Pennsylvania
Contributor
17 reviews 17 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here Feb 6-8 for cheer competition. Check in was easy nice enough staff. Room was smaller than expected for 4 people. Got stuck in one particular elevator twice. First time for approximately 3 minutes. Staff apologized. Breakfasts were good. The bar they have though however was very very limited kind of disappointing. Beer selection very weak. Overall an ok... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear eriegurl67, We are delighted that you took the time to write. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while attending the cheer competition. We thank you for your patronage and hope to... More 

Chicago, Illinois
Top Contributor
73 reviews 73 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were driving from KC to PA and our Tahoe had engine problems, so we needed to stop somewhere. We have 2 Shih-zu's and a 1 year old baby. We needed our daughter to have her own room (she wakes up with any kind of noise) and a place we could bring our dogs. We were tired and ready to... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear mjr06, We appreciate you taking the time to share your experience with us. While I'm sorry to hear of your car trouble, we love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. Safe travels! Best, Robert Kennedy General Manager More 

New York City
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is built in an old bank. The lobby includes the old teller desks and the vault. It has a bunch of character. As for the rooms, even the studios feel like a nice New York City apartment. This hotel is a nice surprise for a downtown facility.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Jmallain, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and great location while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Robert Kennedy General Manager More 

Michigander
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 15, 2015

2 pet peeves when staying at a hotel. Key card doesn't work when I get home from a late day of work, and TV stations are not working. Well, both occurred at this hotel over a 3 night stay. Also, the breakfast was terrible.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear 2_Da_Lake, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues you experienced with the electronic key card and cable. Additionally, I regret our breakfast was not to your liking. We will take your comments under consideration as we continually work to improve our... More 

Santa Barbara, California
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 14, 2015

What a cool and convenient property! Property used to be a bank in the old days and the breakfast area is inside of the old safe! Stayed here for a few nights on business and had a little extra time to explore the area. It wasn't snowing yet so it was nice to be able to walk right outside to... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Everan, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Robert Kennedy General Manager More 

Naples, Florida
Top Contributor
50 reviews 50 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 5, 2015

Residence Inns are a reliable option for business travel, and this one in a restored old bank building is a good bet. In-room kitchen and complimentary popcorn were great. The manager's cocktail hour is also a nice touch.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear JOIFL, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms and evening social. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Robert Kennedy General Manager More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 22, 2014

It's really unfortunate that this Marriott is in such bad condition. It's an incredible location and an old historic Bank building. Half the lobby for some reason is quarantined off from gas. I don't know why the hotel isn't utilizing that space. There was absolutely no one here in the hotel I was here. I went to visit the bar... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Jason C, I appreciate you noting our kind and helpful associates. I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review... More 

Birmingham, Alabama
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 17, 2014

As a Marriott "Gold" customer, I've stayed here a few times over the last two years. I do business downtown and the location is great. However, this property is trending in the wrong direction and is no longer a "Marriott quality" experience. The property needs work and the atmosphere is almost depressing. When checking in, the desk clerk was clueless... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear JTSomers, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the lapses in service during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.... More 

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Additional Information about Residence Inn Columbus Downtown

Address: 36 East Gay Street, Columbus, OH 43215
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbus Downtown 3*
Number of rooms: 126
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Also Known As:
Residence Inn Columbus Downtown Hotel Columbus
Columbus Residence Inn
Residence Inn Columbus Downtown Ohio
Hotel Style:
#16 Romantic Hotel in Columbus
#28 Family Hotel in Columbus
#41 Business Hotel in Columbus

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