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All 141 Columbus hotels

Residence Inn Columbus Downtown

3.0 of 5 Hotel   |   36 East Gay Street, Columbus, OH 43215
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87%
Ranked #22 of 141 hotels in Columbus
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Spence50 Spartanburg, South Carolina
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173 people have reviewed this hotel

Traveler rating
    92
    58
    15
    4
    4
See reviews for
28
40
16
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Spartanburg, South Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Our stay at the Residence Inn was truly a mixed bag & somewhat frustrating. I really wanted to love this hotel. The building has wonderful architecture & interesting history. The staff could not have been more helpful, friendly (especially Erica at the front desk) and professional. Breakfast in the morning was excellent and well serviced by multiple staff. However, while... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Spence50, Thank you for acknowledging that our associates were welcoming and that you appreciated our unique architecture even though you did not find our accommodations to your liking. I’m glad you enjoyed breakfast and I will share your kind remarks with Erica. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities... More

Cincinnati, Ohio
Contributor
16 reviews 16 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a comfortable stay in this uniquely remodeled bank. The hotel is like home with the exception of noisy door closers on each room door that echoed through the hotel. The staff was attentive and took care of all our needs. The breakfast happy hour area was in the old vault. I'll be calling this home base when returning for... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our amenities, but more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I'm thrilled we are you new hotel when traveling to Columbus. Best, Robert Kennedy, GM More

San Francisco
Top Contributor
154 reviews 154 reviews
88 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Positive: Staying at a bank is neat and fun. The staff is friendly and tries their best to help with local advice. Rooms are spacious and clean. Neutral: Workout room is very very small. Only one elliptical for example. Negative: None. Elite benefits: No recognition whatsoever of Marriott elite status. No "thank you for being loyal" etc. Recently stayed on... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

I’m so glad you enjoyed our unique building, spacious suites and good service! My sincere apologies that we did not acknowledge your Marriott elite status; we appreciate your business and loyalty to our brand. Incredible reflections like yours allow us to monitor and improve our guest experience. Thank you for taking the time to write a review, and we hope... More

US
Contributor
16 reviews 16 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Sometimes when you read reviews you need to be a Detective to try and figure out what is real and what is not. When you review a property you have to focus on the important things like cleanliness and safety and go from there. You cannot dwell on something that may never happen to another guest again. That being said... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

I’m so glad you enjoyed your experience staying at the Residence Inn Columbus Downtown during your convention. While I’m sorry to hear parking was frustrating; I’m delighted to know you enjoyed your stay. It’s encouraging to hear that our hard work is affecting the guest experience. I look forward to sharing your kind comments with our team. Thank you taking... More

Missouri
Top Contributor
126 reviews 126 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The building, room, breakfast, and location were all good. You can walk to restaurants, the state capitol, the riverfront, and bus stop very easily. Parking for free is an issue; they enforce the meters until 10 pm in the area. The room had a full kitchen and complimentary microwave popcorn. The breakfast buffet was nice enough. The hotel was worth... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Thank you for taking the time to share your positive experience at the Residence Inn Columbus Downtown with us and other travelers. It’s nice to hear that you enjoyed our great location in the heart of it all in addition to our spacious rooms and breakfast. I am glad you were able to explore the area. We look forward to... More

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This downtown Columbus hotel is probably one of the most unique Residence Inns I have visited. The old bank look is well preserved with the vault still intact and used as the breakfast area. The lobby is very ornate and looks like the banks of yesteryear when people had to be convinced to take their money from under their mattresses... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Bob, I’m delighted to hear you enjoyed our unique hotel and convenient location; it’s nice to know you liked the area. Thank you for taking the time to share your experience. We are truly humbled by your recognition and await your return. Best, Robert Kennedy, GM More

Columbus, Ohio
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2014

This hotel is in an old bank. And the breakfast is served in the vault! The front desk staff was very friendly. The room was clean and very nicely decorated. My husband and I were there for a romantic evening. We enjoyed a happy hour crawl at the local restaurants and bars. We then walked to the Palace Theatre for... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Barbara B, We appreciate you choosing Residence Inn Columbus Downtown for your romantic evening with your husband, and we thank you for reflecting on your stay. It's wonderful to hear that the level of hospitality and conveniences you experienced made for a fun get away. We hope you'll return for many more visits in the future. Thank you once again... More

Cincinnati, Ohio
Contributor
20 reviews 20 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 7, 2014

OK - When I pay $200/night (actually $199) in Columbus, OH I expect a little more. We stayed Sat/Sun night during OSU's graduation weekend. Curbside valet and the check in process all were fine. The room was fine (more later, including some tips). The valet car retrieval system is slick, but failed miserably during a "perfect storm" of guests wanting... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

MarkandBetsy, Thank you for writing a review. I'm glad you had a good experience overall and I appreciate your suggestions on improving our services. We regret the frustrations you encountered with retrieving your vehicle and I can assure you this has been addressed with the valet company. Guest satisfaction is our highest priority and we hope to have another opportunity... More

Columbus, Ohio
1 review
1 of 5 stars Reviewed May 6, 2014

I stayed at Residence Inn for two weeks and I enjoyed my stay at first, but I have to agree about a a comment made previously. After my the first week some requests do met with attitude after a while and it's unfortunate, because the rooms and the daily breakfast service is great. What really got it for me is... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Lawanda H, We appreciate hearing from you and receiving feedback from your stay. Our highest priority is delivering the quality service and product that our guests have come to expect and deserve. We're sorry for falling short of that goal and we hope you'll give us another opportunity. Thank you again for your feedback. Sincerely, Robert Kennedy, General Manager More

Cleveland, Ohio
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 27, 2014

I stayed here two nights for a conference and was quite pleased. I was in room 1513 and had a terrific view of downtown, with much light from the several windows. The kitchenette was a wonderful convenience. The room was comfortable, quiet, and clean. The hotel itself is close to the trails by the river and to many restaurants downtown.... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Ohioabroad, Thank you for reflecting on your recent stay with us at Residence Inn Columbus Downtown. It’s great to hear you enjoyed your room’s view, as well as the friendly service and conveniences offered at our hotel. We look forward to your next visit and thank you again for writing. Kind regards, Robert Kennedy, General Manager More

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Additional Information about Residence Inn Columbus Downtown

Address: 36 East Gay Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbus Downtown 3*
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Also Known As:
Residence Inn Columbus Downtown Hotel Columbus
Columbus Residence Inn
Residence Inn Columbus Downtown Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#14 Romantic Hotel in Columbus #15 Business Hotel in Columbus
Hotel Class
Number of rooms
126

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