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All 139 Columbus hotels

Residence Inn Columbus Downtown

3.0 of 5 Hotel   |   36 East Gay Street, Columbus, OH 43215
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Residence Inn Columbus Downtown
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88%
Ranked #19 of 139 hotels in Columbus
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
CatyD2013 Pittsburgh, Pennsylvania
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162 people have reviewed this hotel

Traveler rating
    87
    54
    14
    4
    3
See reviews for
25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
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English first
Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

As many have said about this hotel, the location in a former bank makes it unique. It is also well situation downtown to be convenient to good restaurants, the state house, city hall, and arena. The convention center and Short North is a slightly further walk, but doable. A bus stop is right around the corner on High Street. OSU... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

CatyD2013, Thank you for sharing your experience with us at Residence Inn Columbus Downtown. It’s fantastic to hear that our excellent staff, clean accommodations, and complimentary breakfast selection reflect our high quality standards. We’re glad you had an opportunity to experience all that our property and location has to offer. Please come back to join us again in the future.... More

East Sandwich, Massachusetts
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My expectations were not high for a stay at a Residence Inn on a recent short business trip to Columbus. Much to my surprise, the property was not a generic mid-level hotel. The lobby and breakfast area has been retrofitted into the space of an 80+ year old former bank building complete with a soaring ornate plaster coffered ceiling and... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Sharon P, Thank you for writing a review and reflecting on your stay with us at Residence Inn Columbus Downtown. We're pleased to hear we exceeded your expectations with our unique property, friendly service, and comfortable accommodations. We appreciate you choosing to stay with us and we hope to see you again soon. Thank you again for your review. Kind... More

Albany, New York, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Beautiful room in downtown area. It really is an old bank. Loved the breakfast area in the vault. Quiet area during the weekend due to downtown location. Valet parking was very easy and useful and they were quick and always friendly.

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Beth Anne S, We appreciate hearing from you and thank you for writing a review from your stay. It's wonderful to receive your complimentary feedback on our beautiful rooms, as well as the efficient and friendly service you received from our staff. We hope you'll have an opportunity to visit us again at Residence Inn Columbus Downtown. Thank you again... More

New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2014

We are Marriott platinum members so have stayed at quite a number of Marriott properties. This one is one of my favorites. It has a beautiful lobby with interesting detailing, since it used to be a bank. The breakfast is served in the old vault! The rooms are standard for Marriott. The front desk staff was exceptionally accommodating. We asked... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

jypsum, It's great to hear from you! Thank you for your review and loyalty to our brand. We're happy to hear our hotel is one of your favorites and we're pleased to know you we consistently deliver exceptional service. We look forward to your next visit at Residence Inn Columbus Downtown and thank you again for writing. Sincerely, Robert Kennedy,... More

Franklin, TN
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 12, 2014 via mobile

I've been a platinum member for many years. I was planning to stay at this residence inn and had a business associate - as I will frequently do is request an upgrade to a 2 bdrm as the upgrade is automatic based upon availability. While there were plenty of 2 bedrooms available the front desk associate apparently had no idea... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

werldtravelr, Thank you for writing. Guest satisfaction is our highest priority and we regret any inconveniences you experienced. We value your loyalty to our brand and do hope to speak with you directly regarding the issues you encountered as this level of service is not typical of our staff. Thank you again for writing. Sincerely, Robert Kennedy, General Manager More

Fayetteville, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 7, 2014

I stayed at this hotel while passing through, so to be fair, I may have missed the benefits of its downtown charm. The hotel is in a unique building and the lobby is nice. However, the room felt cramped and a bit shabby. The armchair was threadbare and the "leather" was completely worn off the arms. The stovetop was a... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

ArkansasTraveler01, Thank you for writing a review and acknowledging our friendly staff even though you did not find our accommodations to meet your expectations. We always appreciate hearing from our guests, especially about areas where we can improve. We hope you'll give us another chance to provide a more positive stay in the future. Thank you again. Sincerely, Robert Kennedy,... More

Columbus, Ohio, United States
Senior Contributor
40 reviews 40 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 21, 2014

We spent our anniversary evening at the Columbus downtown Residence Inn on Feb. 8. What a gorgeous lobby in the restored Buckeye Federal Bank Building on Gay Street in the heart of downtown Columbus. Our generous suite included a fully-equipped modern kitchen, large bathroom with private vanity area, comfortable seating and a very luxurious King sized bed. Jasime, the bartender/hostess... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Jane S, We're happy to have been a part of your anniversary celebration, and thank you for writing a review from your stay. We appreciate your compliments regarding the charm of our historic building, as well as the comfort and excellent service you experienced. I will be certain to recognize Jasime with a special commendation for her warm hospitality. Thank... More

usa
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 14, 2014

We usually stay right off the interstate when traveling, but decided to change things up this time. Hotel was easy to get to off 86. We stayed on a Sunday night and were able to park on the street for free right in front of the hotel. Erika was great checking us in and working it so my saved points... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

suntan2007, We appreciate you choosing Residence Inn Columbus Downtown, and we thank you for writing a review. It's fantastic to hear you had an enjoyable stay and found our service, accommodations, and amenities perfectly suited for your travels. I'll be certain to pass along your kind comments to Erika regarding her excellence in hospitality. We hope to welcome you back... More

Murrysville, Pennsylvania
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 25, 2014

I love Marriott properties in general and stay in-brand as much as possible based on the consistency of quality. But this property is a gem. If you've read anything about the place you know it occupies an old bank building in downtown. It's really cool, because they have lots of the original pieces and decor from the bank- the breakfast... More

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ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

stormycakes, We appreciate your loyalty to our brand and thank you for writing a review from your stay with us at Residence Inn Columbus Downtown. It's fantastic to hear all the aspects that made for an enjoyable experience. We thank you for the compliments regarding our location and property, but more importantly, our staff. I look forward to sharing your... More

Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2014

The hotel was located right downtown with several things to walk to, the room was ready and cleaned upon arrival and the front desk was nice asking us if we had a preference on what floor we wanted to stay on. Also the old bank was a added touch, breakfast was served in the old bank vault which was pretty... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Fridles, We appreciate your review and thank you for choosing Residence Inn Columbus Downtown. I'm pleased to hear our central location provided many options for your travel needs, and our clean accommodations and friendly staff met your satisfaction. We hope you'll have an opportunity to visit us again soon. Thank you again for writing. Sincerely, Robert Kennedy, General Manager More

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Additional Information about Residence Inn Columbus Downtown

Also Known As:
Residence Inn Columbus Downtown Hotel
Residence Inn Columbus Downtown Hotel Columbus
Residence Inn Columbus
Columbus Residence Inn
Residence Inn Columbus Downtown Ohio
Address: 36 East Gay Street, Columbus, OH 43215
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Columbus
#15 Family Hotel in Columbus
#17 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbus Downtown 3*
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