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Residence Inn Columbus Downtown

#22 of 141 Hotels in Columbus
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36 East Gay Street, Columbus, OH 43215
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1 room 1 guest
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Residence Inn Columbus Downtown
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253 Reviews from our TripAdvisor Community

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Traveler rating
    136
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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New Haven, Connecticut
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were visiting recently for a wedding. This hotel was 1 block from the church. I used the pool and fitness center and this accommodations were excellent! The staff was friendly. The only inconvenience is the housekeeping staff did not clean the room till after 4pm. This was an inconvenience just one day when I was around the hotel. We... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear TravelerWOOhoo, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Robert Kennedy General Manager More 

Minneapolis Minnesota USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The first impression is awesome, since the hotel was converted from a bank building in the grand old style. Unlike some other repurposed hotels, which often have smallish, outdated rooms, I'm enjoying a suite with a kitchen, office, and large bedroom. They offer a breakfast buffet and hot appetizers at night, all free for guests. The perfect place for my... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Woody98, Thank you for taking the time to share your kind review. I’m glad you found our location convenient, accommodations pleasant and staff friendly. We look forward to being your hotel of choice when in the Columbus area. Best, Robert Kennedy General Manager More 

US
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is an old hotel building centrally located downtown (and in Columbus area). Breakfast is out of the bank vault. Great desk staff and valet staff and everyone is very friendly. Had two bedroom suite. Only objections - no real area information for tourists available even though many families seen. Also, the room cleaning was inferior tolike hotels. No... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear USKosherTraveler, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Robert Kennedy General... More 

Mount Airy, Maryland
Level Contributor
122 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff here aims to please here at the Residence Inn. Many restaurants are in walking distance as well as COSI. The "snacks" in the evenings were a treat (especially the waffle sundae bar!!) and the breakfast was good. Although we are just bagel and cream cheese type people. I couldn't tell you about the scrambled eggs. We had a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear NikeChula, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service, unique architecture and central location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Robert Kennedy General Manager More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

This Residence Inn is the best! I have stayed here 2 times and have found it to be wonderful. It is clean, quiet and has friendly staff. The breakfast bar is awesome with plenty of choices. The valet staff was helpful. Maybe more options in marketplace would be better but not necessary.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Patricia P, Welcome back! Thanks for your time in reviewing your experience. It’s encouraging to know you enjoy our service and amenities. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again soon. Best, Robert Kennedy General Manager More 

Muncie, Indiana
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Residence Inn is like few others. It is located in an old bank building that was converted into this hotel. What a beautiful building this is! It has been restored and converted so well! The ceilings are fabulous-lots of architectural details have been restored or included. It is located downtown within walking distance of many nice restaurants. While we... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Chris R, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant and that you enjoyed our unique setting. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Robert Kennedy General Manager More 

Cleveland, OH
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed in the Studio suite, Friday, July 31, 2015 thru Sunday, August 2, 2015. I chose this hotel because of its' great reviews on Tripadvisor and it did not disappoint. Check-in was about as smooth and fast as you could have. We arrived late in the evening and tired and it was nice to see a... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear LittleLou35, It is wonderful to know that your stay was pleasant. We love hearing that you and your daughter appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Robert Kennedy General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel!! Great location, awesome architectural bank building converted into a hotel. I highly recommend this hotel. Rooms are large, breakfast is good and free, and staff was very helpful.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Ben D, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and our unique architecture. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Robert Kennedy General Manager More 

Columbus, Ohio
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is located in an old bank building, and Marriott managed to maintain the amazing architecture when they made it into the Residence Inn. I love the old bank deposit boxes as tables and the huge grand ceiling in the lobby. The front desk staff was efficient (if a bit curt). The room itself was large and comfortable, and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Lynsie1026, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our unique architecture and location. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Robert Kennedy General Manager More 

Charlotte, North Carolina
1 review
2 of 5 stars Reviewed 4 weeks ago

Overall the service was quite poor. I requested to have my shirts folded when I did laundry there, and they were returned I found them to be rather "crammed" into small plastic bags and I had to redo the folding myself. When I checked out I requested a copy of the bill to be sent to my email, which the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Tony y, I'm sorry that you did not find us to be a good value and for any lapses in service. Details are important and can "make or brake" a trip, so I'm sorry we let you down. I have already addressed our lapses with the team to foster improvement and hope to see you again. Sincerely, Robert Kennedy... More 

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