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Residence Inn Columbus Downtown

3.0 of 5 36 East Gay Street, Columbus, OH 43215
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Certificate of Excellence 2014
Residence Inn Columbus Downtown
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Residence Inn Columbus Downtown
Residence Inn Columbus Downtown
Residence Inn Columbus Downtown
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206 reviews from our community

Traveler rating
    104
    71
    18
    8
    5
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33
47
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76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is built in an old bank. The lobby includes the old teller desks and the vault. It has a bunch of character. As for the rooms, even the studios feel like a nice New York City apartment. This hotel is a nice surprise for a downtown facility.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Jmallain, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and great location while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Robert Kennedy General Manager More 

Michigander
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

2 pet peeves when staying at a hotel. Key card doesn't work when I get home from a late day of work, and TV stations are not working. Well, both occurred at this hotel over a 3 night stay. Also, the breakfast was terrible.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear 2_Da_Lake, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues you experienced with the electronic key card and cable. Additionally, I regret our breakfast was not to your liking. We will take your comments under consideration as we continually work to improve our... More 

Santa Barbara, California
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What a cool and convenient property! Property used to be a bank in the old days and the breakfast area is inside of the old safe! Stayed here for a few nights on business and had a little extra time to explore the area. It wasn't snowing yet so it was nice to be able to walk right outside to... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Everan, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Robert Kennedy General Manager More 

Naples, Florida
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Residence Inns are a reliable option for business travel, and this one in a restored old bank building is a good bet. In-room kitchen and complimentary popcorn were great. The manager's cocktail hour is also a nice touch.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear JOIFL, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms and evening social. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Robert Kennedy General Manager More 

1 review
2 of 5 stars Reviewed December 22, 2014

It's really unfortunate that this Marriott is in such bad condition. It's an incredible location and an old historic Bank building. Half the lobby for some reason is quarantined off from gas. I don't know why the hotel isn't utilizing that space. There was absolutely no one here in the hotel I was here. I went to visit the bar... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Jason C, I appreciate you noting our kind and helpful associates. I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review... More 

Birmingham, Alabama
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed December 17, 2014

As a Marriott "Gold" customer, I've stayed here a few times over the last two years. I do business downtown and the location is great. However, this property is trending in the wrong direction and is no longer a "Marriott quality" experience. The property needs work and the atmosphere is almost depressing. When checking in, the desk clerk was clueless... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear JTSomers, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the lapses in service during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.... More 

Top Contributor
51 reviews 51 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

this is our favorite hotel in Columbus. We love the ambiance of its prior life as a bank. The valet people are friendly and fast. I love that I can send them a text to bring my car around. The front desk people are always friendly and helpful. The rooms are clean and comfortable, including the beds. We think that... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Mikeshy, Welcomes back! Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Robert Kennedy General Manager More 

Cincinnati, Ohio
Top Contributor
75 reviews 75 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 2, 2014

We are big fans of The Residence Inn, mainly for the extra room they provide. This is a below average Residence Inn. It could do with refurbishment. the decor is looking tired. The staff at Marriott are fabulous, well trained and responsive. No complaints there. So how could it be better? It is a converted old style bank, and has... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Dryrun, Thank you for your review. I appreciate you acknowledging that our great location and friendly staff. I apologize for your disappointment in our room decor. Your valuable feedback is of great importance to us and allows us to monitor and continually improve our property. Thank you for staying with us and we all hope to have an opportunity... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 23, 2014 via mobile

When you first walk into the lobby, look up. The building was formerly a bank with huge decorative ceiling. The hotel itself is typical of the newer Residence Inn format - modern fixtures and furniture. Adequate little kitchenette. Comfortable chairs and bed. Free Wi-Fi. The valet parking is a bit pricey, but inline with other downtown hotels. We were visiting... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Writerjeff, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms as well as our great location. Please plan to visit us again the next time you travel to the area. Best, Robert Kennedy General Manager More 

Ravenna, Ohio
Top Contributor
80 reviews 80 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 16, 2014

Gay Street is about half mile safe walk to either convention center or arena so you can park your car for $20 valet overnight and leave it. The property was an old bank. Furnishings were clean and functional. Over 30 TV channels, good breakfast, quiet rooms. Water pressure in shower was a little low for my taste but the shower... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Leslie C, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service, modern accommodations and central location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Robert Kennedy General Manager More 

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Additional Information about Residence Inn Columbus Downtown

Address: 36 East Gay Street, Columbus, OH 43215
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbus Downtown 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Residence Inn Columbus Downtown Hotel Columbus
Columbus Residence Inn
Residence Inn Columbus Downtown Ohio
Hotel Style:
#15 Romantic Hotel in Columbus
#40 Business Hotel in Columbus

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