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All 140 Columbus hotels

Residence Inn Columbus Downtown

3.0 of 5 Hotel   |   36 East Gay Street, Columbus, OH 43215
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87%
Ranked #21 of 140 Hotels in Columbus
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Foghorn8508 Willoughby, Ohio
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183 reviews from our community

Traveler rating
    96
    63
    15
    4
    5
See reviews for
29
43
16
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
1 of 5 stars Reviewed 1 week ago

Last year we stayed at this hotel to go a Convention nearby. On Saturday a very busy day their main entrance was closed. So we could not get out that way. My grown son who had just had ankle surgery had to go down a flight of stairs to get to the car. There were two valets just standing around... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Monica U, We appreciate you taking the time to share your experience with us. My sincere apologies you found our associates unhelpful and insincere. Our associates strive to provide sincere hospitality and we clearly missed the mark; please forgive us. I’m sorry that the large convention in-town made your departure difficult. When our guests are dissatisfied we do what... More

Willoughby, Ohio
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is in an old bank building. Was very impressed on how they designed the rooms around the old building and kept the feel. Only complaint is that in room we had on the 5th floor you had to go up a few steps, and then back down again once you entered the room. Then you had to go up... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Foghorn8508, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our modern hotel, friendly staff, and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement... More

Lascassas, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a GREAT hotel! Perfect location close to restaurants, convention center, etc. We parked our car with the valet and walked during our stay. Staff is FANTASTIC! We were greeted warmly, check in was easy. Our room was perfect. Quiet, clean and big. We were surprised to find out that dinner was included on our first night and breakfast... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Kristy G, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our amenities and accommodations. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We look forward to being your hotel of choice in the Columbus area. Best, Robert Kennedy General Manager More

Contributor
16 reviews 16 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Check in was quick, the staff was also really friendly, my car came back exactly the way it was when I handed it over to the valet so I will rate their valet service as a good one. The rooms and the bathrooms look alright nothing too fancy however, keep in mind that the hotel is all suites, the smaller... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Amoudi, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Robert Kennedy General Manager More

Columbus, Ohio
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As loyal Marriott rewards members we decided to stay one night here. Perfect location in the downtown....plenty to do within walking distance. Staff is wonderful...from the friendly guys at the valet stand, speedy check in, bartender, and the friendly lady at the breakfast bar. Rooms were PERFECT and the bed was typical Marriott. Got a good nights sleep. This hotel... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear misspatrick1977, It’s wonderful to hear from you. Your kind review serves as encouragement to our team who work hard to provide a pleasant stay. Thank you for staying with us and we hope to see you again. Sincerely, Robert Kennedy General Manager More

New Bern, North Carolina, United States
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Plusses: location, cleanliness, breakfast, staff, I could go on… Minus: Mattress in our room was squishy and sub-par. Time for a new, firm, comfortable mattress in room 702! Can't speak for the other rooms.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear LandscapeGuy, It’s nice to hear from you. Your sincere review, which highlights strengths and areas for improvement, is extremely valuable as it allows us to improve future guest experiences. Thank you for staying with us and we hope to see you again. Best, Robert Kennedy General Manager More

Vienna
1 review
5 of 5 stars Reviewed August 10, 2014 via mobile

Ashely and the Camerons were absolutely wonderful. Even if this hotel wasn't perfectly located downtown, the customer service alone would make it totally worth a stay in this hotel. The room was clean and larger than the normal one bedroom suite, with a couch and full kitchenette. Even of the room had been standard, the customer service alone would have... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Anp0628, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Robert Kennedy... More

Senior Contributor
44 reviews 44 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 8, 2014

I brought a large group to stay in Columbus and we made a great selection when choosing this hotel. The location was great, right next door to a coffee shop, yogurt shop, salon, and restaurant/pub. The staff was amazing and very helpful. Joseph, who was the evening concierge host was helpful, professional and polite. The breakfast buffet was great and... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Jimmy C, Thank you for your kind review. I’m pleased to hear that our associates delivered service which exceeded your expectations and made for a good experience. We have a great team comprised of dedicated people who genuinely care about providing each guest with an exceptional stay. I’ll be certain to share your compliments with our team. We enjoyed... More

Amherst, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 5, 2014

I will echo previous reviews by saying we will definitely stay here again when in Columbus. The staff were very friendly, helpful and professional. The gentleman who checked us in was very nice and helpful as were the ladies who prepare the breakfast , many choices for breakfast and it was good, hot ,very nice . The room may be... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear Laura H, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return... More

Detroit
Top Contributor
60 reviews 60 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 4, 2014

This is a very nice and conveniently located hotel. We were within walking distance (under a mile) of numerous hotels and the conference center. The lobby is uniquely appealing due to the hotel being in a former bank building. The rooms are nicely decorated with modern decor and spacious. Staff was very friendly and helpful. I will certainly stay again... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Columbus Downtown, responded to this review

Dear JollyTravelerDetroit, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More

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Additional Information about Residence Inn Columbus Downtown

Address: 36 East Gay Street, Columbus, OH 43215
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbus Downtown 3*
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Also Known As:
Residence Inn Columbus Downtown Hotel Columbus
Columbus Residence Inn
Residence Inn Columbus Downtown Ohio

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