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BEST WESTERN Suites

#26 of 142 Hotels in Columbus
Certificate of Excellence
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1133 Evans Way Court, Columbus, OH 43228-9178
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180 Reviews from our TripAdvisor Community

Traveler rating
    89
    57
    24
    5
    5
See reviews for
79
42
10
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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There are newer reviews for BEST WESTERN Suites
See the most recent reviews
Corvallis, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 24, 2014

An airport hotel high airport tax in the city if you have a car you get more value for your money. The hotel is located close to the highway very noisy. the brakefast is removed before the anounaced time the ladies are kind and help you to have something to eat.

Was this review helpful? Yes 1
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

I always enjoy checking the responses on Trip Advisor, however I am not sure if this one is for our property. We are located 6 miles west of downtown Columbus in the Hilliard area. We are not located by the airport. We have not had complaints of noise before and our Breakfast attendant knows to leave breakfast out 10-15 minutes... More 

Michigan, United States
1 review
5 of 5 stars Reviewed October 24, 2014

The hotel is up to date, the facility is nice. Our room was very comfortable and we were very happy with our stay here. The area was nice, seemed safe, and had lots of nice restaurants near by. We were going the the All American Quarter Horse Congress and it was a short drive from there. Would recommend to friends... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

Thank you for your comments on Trip Advisor. Each year we look forward to the Quarter Horse Congress. Many guest stay with us during this time. I am glad you enjoyed your stay. Hope to see you again next year. More 

canfield, United States
2 reviews
4 of 5 stars Reviewed October 20, 2014

Overall satisfied with my stay for the price. Exterior of the hotel was a little rough and could use a face lift. Room was clean. If I wanted to be picky - TV picture was fuzzy at times, bed was on the firm side, older microwave and fridge (fridge ticked so we unplugged so it wouldn't keep us awake). Breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

Thank you for responding to Trip Advisor. We are currently under a renovation and the outside of the hotel is scheduled for the spring if 2016. We currently have renovated the guest rooms and are doing the public areas during the winter months. All guest rooms will have new appliances being replaced upon arrival ( some have already arrived). I... More 

Ottawa, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 2, 2014 via mobile

The room was updated and clean; however, the woman in charge of the breakfast area was surly and rude. We could have accepted the fact that breakfast ended at 9AM - even though there was no sign indicating the hours and we arrived at 9:05; but, it was the way she spoke to us and continued to eat her breakfast... More 

Was this review helpful? Yes 1
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

I want to say I am sorry for your unpleasant experience here. At Best Western we thrive on giving our guest exceptional customer service. This was not brought to my attention. By reading the Trip Advisor responses I was surprised to see this. Any guest that misses the sign posted by the breakfast room door of the times breakfast is... More 

Level Contributor
189 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed September 22, 2014

I got put up here on a business trip and really enjoyed my stay. Room was nice and clean, (microwave looked antique but I didn't have a need for it) fridge worked fine, staff was freindly, breakfast was ok. Overall a nice experience and would definitely stay again.

Was this review helpful? Yes 2
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

Thank you for staying with us. Our hotel is under a three year renovation plan and our rooms were part of the first phase.Fridges and microwaves are scheduled for replacement( we do still have a few outdated ones)we are waiting on the next shipment of new ones. Please check us out in the future many more upgrades are coming. More 

Belleville, Canada
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed September 21, 2014

The exterior of the hotel is quite nice and the lobby and corridors seem updated. The rooms we had were quite large, which was good, but they could have used some updating. The carpet looked old and the fridge and microwave in our room were straight out of the sixties. The fridge had been turned off, presumably to defrost it,... More 

Was this review helpful? Yes
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

Thank you for taking time to respond to Trip Advisor. I love the feed back so that we can make the improvements that are needed. We are currently in a three year renovation plan. The first phase is wrapping up,( all guest rooms) pending delivery of the fridges and microwaves. We have had a tech here for our internet to... More 

Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 21, 2014

During our one night stay at this hotel just off of hwy 70 in Columbus, we were appalled to see multiple roaches running across the carpet just before going to bed. We talked to staff in the morning, who made a call to the manager, who offered no support or resolution. We will not be returning to any Best Western... More 

Was this review helpful? Yes 1
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

I am sorry your stay with us was unsatisfactory. I have had the professional pest control out to investigate the claim of roaches and they assure me it was some form of a beatle that make its way in during the winter months. The weather is cooling down here in Columbus and being next to and open field can make... More 

Centerburg, United States
1 review
5 of 5 stars Reviewed September 8, 2014

Rennovations done to the property were very nice, boyfriend and I stay at the property 2-3 times per year and really enjoy ourselves. The hotel is always real clean do not have any problems while we are there. The property is quiet and relaxing.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagerCynthia, Manager at BEST WESTERN Suites, responded to this review

Glad you enjoyed your stay! Hope to see you again. More 

Saint Jacob, Illinois
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed August 28, 2014

The Best Western Suites was a nice hotel. The suite was very spacious. The bed was comfortable and with the air conditioner on we didn't hear any noise from other guests or the highway. The breakfast was ok...normal breakfast. We didn't use the fitness center or the pool, but both looked nice. We would stay here again. On a side... More 

Was this review helpful? Yes 3
gainesville, florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 25, 2014

My family and I stayed here the night before our flight back home. Definitely one the the nicest, cleanest, roomiest best western I've ever stayed in!! The indoor pool and hot tub was great! Would highly recommend this hotel... Was close to a lot of shops and restaurants also.

Was this review helpful? Yes 3
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