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BEST WESTERN Suites

#27 of 142 Hotels in Columbus
Certificate of Excellence
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1133 Evans Way Court, Columbus, OH 43228-9178
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BEST WESTERN Suites
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BEST WESTERN Suites
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171 reviews from our community

Traveler rating
    83
    54
    24
    5
    5
See reviews for
74
41
10
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • All months
    (171)
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    (42)
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There are newer reviews for BEST WESTERN Suites
See the most recent reviews
United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

Professional, helpful staff who went above and beyond.... I arrived early (about 3 hours before check in) but the lady at the desk called housekeeping to see if my room was ready, and when it was allowed me to check in then. The room was clean, there was 2 regular coffee packets (instead of the normal 1), and although I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sylvania
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 15, 2015

I did not have the greatest stay back in May 2013. I am glad to say that the rooms have been updated and it was a much better experience. The room was much cleaner. I checked the reviews before booking and they did take care of the towel issue that some one wrote about. They just need to ensure that... More 

Was this review helpful? Yes 1
KY
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stayed here 2 nights for a family gathering and were very pleased with the accommodations. staff, internet service, and cleanliness of the building and grounds. The hotel was just off Interstate 70 and was very quite. We did not here any of the expressway traffic noise and our room was on the expressway side. Good stay.

Review collected in partnership with Best Western

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St. Catharines, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 25, 2015 via mobile

We had a very good night at this Best Western on our long road trip. The room was quiet and very comfortable, the Internet was fast, the staff helpful and the breakfast was good. The only comment I have is the bath towels were a bit thin!

Was this review helpful? Yes 1
BWManagerCynthia, General Manager at BEST WESTERN Suites, responded to this review

Thank you for selecting our hotel for your stay. We love the feedback from our guest. We are checking into a better quality towel. They are ordered just pending arrival. Your comments help us to know what needs our attention. Keep responding to Trip Advisor its a great help to our business. More 

Canton, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

Great stay and value for your money. They still have a few smoking rooms! Yea for me! Staff is very friendly as well. Plenty to do in the area and every type of restaurant you desire is only minutes away. Very close to my place of work.

Review collected in partnership with Best Western

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BWManagerCynthia, General Manager at BEST WESTERN Suites, responded to this review

Glad you had a wonderful stay with us. We do offer smoking rooms which are always sold out so make sure to call ahead for those. Our staff has received many customer service awards, we take pride in helping our guest. Our employees have been with us many years and they do enjoy their job. The Taxi service we use... More 

Salem, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 14, 2015

I always enjoy my stay at Best Western Hotels. If there is ever a problem, the staff at the front desk always makes sure we are very happy. We had a reservation problem with our rewards and they straightened it out at this hotel. Again, we were very happy with our stay. Your rewards people need to make sure they... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWManagerCynthia, General Manager at BEST WESTERN Suites, responded to this review

We are glad you enjoyed your stay, our staff is always willing to help however they can. Please check us out again. Hope to see you soon. More 

1 review
4 of 5 stars Reviewed January 12, 2015

Well, when I go to a hotel I don't look for 5 stars, because I go out all day after breakfast. Of course I look for a good neighborhood, best bedroom,,bathroom with all the commodity. And a good public transpotation because I don't drive, I like to walk but no so far,there I have a taxi.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagerCynthia, General Manager at BEST WESTERN Suites, responded to this review

Thank you for taking time to respond to Trip Advisor. Many people use this site to check us out. What better way to get the scoop on us. Thanks for letting the world know how we are doing. More 

New Castle, United States
Top Contributor
56 reviews 56 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 9, 2015

I hate to have to send such a sad review because this was one of my favorite Best Westerns. On New Years day, we drove 7 hours to get to this hotel. Our whole family was finally able to get together for Christmas and we were looking forward to our stay at this particular hotel. Never would have thought that... More 

Was this review helpful? Yes
BWManagerCynthia, General Manager at BEST WESTERN Suites, responded to this review

First I would like to apologize for the problems you encountered with your rewards points, when a guest reserves a two night stay and only wants one on their points it calls for two reservations to be assigned. This does make the desk clerk unaware of the second night due to the arrival times. However you should have been rewarded... More 

New Castle, United States
Top Contributor
56 reviews 56 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 8, 2015

At check-in, Margaret did not acknowledge that I was a loyal "diamond member" and proceeded to ask for a credit card to pay for the night stay. I had to tell her that we were staying two nights, not one and that one was from "points" and the second night was a corporate "voucher" that I had earned during a... More 

Review collected in partnership with Best Western

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Las Vegas, Nevada
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 4, 2015

Wonderful staff in this comfortable and clean hotel. Property is being updated and the fitness room was closed when we were there. Breakfast has enough selections for anyone's preferences - and they have really good coffee!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagerCynthia, General Manager at BEST WESTERN Suites, responded to this review

Thank you for staying at Best Western while you were in Columbus, We are glad you enjoyed your stay with us.. Thank you for your feedback. Hope to see you again. More 

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