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Candlewood Suites Polaris

#49 of 141 Hotels in Columbus
Certificate of Excellence
2.0 of 5
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8515 Lyra Drive, Columbus, OH 43240
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1 room 1 guest
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Candlewood Suites Polaris
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115 Reviews from our TripAdvisor Community

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Traveler rating
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    23
    12
    6
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (36)
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North East, PA
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After calling the Candlewood 800 number obtained off maps.google.com, I could not understand the reservation person as they spoke broken English and opted to drive in and register at the desk. The reason to choose Candlewood Suites was their photographs of the pool. Upon arrival and checking in we were informed that the pool closed for repairs. Strike two. As... More 

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Mill Creek, Washington
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Intended to stay 10 nights but checked out after 3 nights. No air conditioning in bedroom and vent from living room to bedroom was so coated with dust bunnies the air could it flow through. Springs on the hide a bed were broken. Cobwebs in the bedroom were an added bonus! In order to get fresh towels you must exchange... More 

Was this review helpful? Yes
Bryan M, Manager at Candlewood Suites Polaris, responded to this review

I apologize for the experience that you encountered. This is definitely not our standards and we are working to improve thanks to your feedback. I have passed along your comments to our housekeeping and maintenance staff and these issues have been addressed. While I know that does not improve what you experienced please know that I take these situations serious... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

When I checked in the hotel I noticed that I was charged on my regular debit card, and that I already paid via hotels.com. I was super upset because this is twice it happened, AT THE SAME HOTEL!!!! At any rate, Matthew quickly came to the rescue and got my money back in my account immediately for me with me... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to review our hotel and I apologize for the initial mistake of authorizing your personal card. I am glad to hear that Matthew was able to have the authorization released. Thank you again and we look forward to seeing you in the future. Jody Mayer General Manager More 

Foster, West Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The front desk guys were AWESOME Matt and Michael. We were checked in within 4 mins and we're just so great with my little 6 year old and his 20 questions. I recommend this hotel to anyone. We were here last year and loved it so much we came back this year. GREAT PLACE TO STAY. very clean also

Was this review helpful? Yes 3
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

It is so nice to hear our staff recognized for their hard work. Thank you for your recent stay and for passing along your feedback. We look forward to seeing you next year as well. Sincerely, Jody Mayer General Manager More 

Lexington, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Just wanted to say that this hotel is Amazing, great staff, especially Matthew at the front desk, for taking the time to print boarding passes, get a coupon for buy one entre get the second free, at the best Asian Restaurant in town,(Japanese Steak House), and able to book another hotel stay at a great rate, I felt as if... More 

Was this review helpful? Yes 4
Nashville, Tennessee
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 26, 2015

We stayed at the Candlewood Suites in Polaris for one night during a road trip. It was one of the only places available, due to a large event in the area. I knew it was an extended stay hotel - which can be a little strange if you are only staying one night - but this was REALLY an odd... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Polaris, responded to this review

Dear Laura M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about the front desk. However, we’re sorry we fell below your expectation regarding the facilities maintenance. We will address this concern.... More 

Raleigh, North Carolina
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 9, 2015

I stayed at the Candlewood Suites while traveling with my two cats. This is one of the few places near Polaris mall that allow pets. My experience was great. Check in and check out was an easy process. The location is great with access to many restaurants and shops. The room was clean with a good bed and HDTV.

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Chicago, Illinois
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 7, 2015

All the things that they did right: 1. Pets are allowed to stay here-dogs and/or cats 2. Caters to extended stay regulars-great discounts for lengthy stays 3. Privacy-no bothersome staff 4. 24 hour weight/exercise room with HD television, clean towels for your work out 5. Laundromat-free washers and dryers provided. (6 small washers and dryers, 1 normal size washer and... More 

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Wadsworth, Ohio
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 30, 2015

My family and I stayed at the Candlewood Suites Polaris on June 27th. What a great place to stay if you're going to be in the Columbus, Ohio area. Rita the desk clerk was so helpful and assisted us with all our hotel stay needs. We did not have use of it but it was nice they have a lending... More 

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Montreal, Canada
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 16, 2015

We reserved a non smoking room. Confirmed the day of that we would be a late arrival. When we arrived at our hotel for our two night stay, we were unfortunately given a smoking room. There were no other rooms available in the hotel, so we had no choice but to tough it out for the first night. They did... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Sandra W, I am terribly sorry that you received a smoking room. I would also be very upset if I received a room that smelled of smoke. I am unsure of the specifics of your situation but we go to great lengths to ensure this does not happen. Please accept our apology for the situation and I hope you... More 

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