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Candlewood Suites Polaris

2.0 of 5 8515 Lyra Drive, Columbus, OH 43240
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Candlewood Suites Polaris
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Candlewood Suites Polaris
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94 reviews from our community

Traveler rating
    37
    22
    20
    10
    5
See reviews for
22
12
9
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Euless, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

This property offers a good value for the cost. The front desk was courteous and efficient. The room was clean and comfortable. It was conveniently located for everything I needed. I would stay here again if I come back to the Columbus area.

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking time to review our hotel. We are glad you enjoyed your visit and will return when visiting Columbus in the future. More 

New Hope, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel seemed really nice until I found 2 small blood stains on my sheets and comforter. Obviously housekeeping isn't changing the bedding like they should. Instead of giving us a refund they only offered us points towards our next stay. ...no thank you.

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear SCBound2010, Thank you for reviewing our hotel. I am terribly sorry for the issue you had with your bedding. I can understand your dissatisfaction with your stay. Clean and fresh bedding is one of the most important variables in a good hotel. We take this very seriously. Our staff always changes all bedding. This is checked every room, every... More 

Toledo, OH
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 23, 2014

The hotel is in the perfect location -close to all the shopping and restaurants of Polaris. You can even walk to 3 or 4 restaurants if you prefer. The room was basic -fine for a few days. Nice to have the full kitchen. The other thing we really liked about the hotel is the pool. In Ohio you need an... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Polaris, responded to this review

Dear Traveling-gal129, We appreciate you taking the time to share your feedback regarding your stay with us. It is lovely to hear you liked our location and enjoyed the pool. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for any inconvenience you... More 

Connersville, Indiana, Usa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

Hotel was very nice. This was our first experience with this hotel. We all meet in Columbus to go to the Zoo for Zoo Lights. The reason we chose this hotel was it is pet friendly. Room was nice, though the bed was a little firmer than our liking. A nice feature was you could open the windows to let... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Cheryl H., Thank you for taking time to comment on our hotel. We love to hear that you enjoyed your stay with us. The Zoo Lights are awesome. We hope to see you again in the future. More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

Spent 3 nights here over Thanksgiving weekend, and if I had come to shop, I couldn't have picked a better location. The hotel was booked to capacity yet very quiet. This is a no frills hotel with once a week housekeeping but extra towels are easily obtained. The room was clean. The furnishing have been well used ( the recliner... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Anne R, We are so glad to hear you enjoyed your stay with us. The staff works hard to create a welcoming atmosphere. With regards to the recliner, we are in the process of replacing them with almost half of them replaced at this point. Unfortunately, you did not get one of the new ones. We hope you will... More 

Hyderabad, India
2 reviews
5 of 5 stars Reviewed November 14, 2014

Travelling thrid time to Columbus from India..I asked my Travel desk to book candlewood suites again for my stay becuase of my pleasant stay last two times.. Travel desk couldnt do it due to short notice.. After I reached columbus met Jon at Front desk.. All rooms were full for next 15 days.. I told him that my colleagues are... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you so much for your kind words. We work hard to ensure all of our guests have a great experience. I will share your kind words with the team. Bryan Moore, General Manager More 

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 11, 2014

We decided to try Candlewood Suites for a 4-night stay with a dog. It’s one of those places that has absolutely no “Wow!” factor. Service was friendly, rate for a dog to stay was reasonable, room was OK, but didn’t feel sparkling clean. The room where free coffee is offered was always messy, not well-maintained. The location within the huge... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Alexis B, I am terrible sorry to hear that we did not exceed your expectations. We try very hard to ensure things do "sparkle" and make sure everything is perfect for every guest. I hope you will reconsider and try us again. More 

Wheeling, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2014

everything went great, from the check-in, the cleanliness of the room, the staff was very courteous. we had a 2 night stay and it seemed the staff could not do enough for us. we needed extra towels and they were at our room immediately. i was very impressed with everything. hope to visit columbus again and i will be staying... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Frankebo, Thank you for taking time to let us know how happy you were with your stay. I will make sure to share your kind words with our team and reward them for a job well done. More 

Ohio
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 6, 2014

Front desk check in was fine, gentleman was courteous. I checked in and the room seemed to be clean and then I saw the bed. The sheets were heavily wrinkled and there was a huge coil of hair right by the pillow. So I used Lysol on the bed and slept in my clothes. You always wonder if they truly... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Ohioguy34, Thank you for taking time to review our hotel. There is no issue I take more seriously than the cleanliness of our suites, especially the bedding. I completely understand your feelings with regard to the sheets. This is not a common occurrence at our hotel as we go through great efforts to ensure every room is inspected every... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 3, 2014

Our family stayed here for 8 days. It was our second stay here, but it will most likely be our last. The suite we stayed in was clean, and it is perfect for long time stays with the kitchen added room. However there were some big issues to deal with and the staff really didn't care. Most importantly they charged... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Auburnl, We take your feedback very seriously here at the Candlewood Suites Polaris. I have confirmed that your billing issue was resolved. I am terribly sorry for the manner in which it was handled. I have spoken to those involved to ensure it does not occur in the future. With regards to the parking lot, we have to resurface... More 

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Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Polaris 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Candlewood Suites Polaris Columbus, Ohio
Hotel Style:
#22 Business Hotel in Columbus

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