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Candlewood Suites Polaris

2.0 of 5
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8515 Lyra Drive, Columbus, OH 43240
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Candlewood Suites Polaris
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Ranked #48 of 142 Hotels in Columbus
A recent review
4 of 5 stars reviewed 1 week ago
Eric P Fort Worth, TX
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99 reviews from our community

Traveler rating
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    20
    11
    5
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23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Worth, TX
Top Contributor
283 reviews 283 reviews
41 hotel reviews
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed 1 week ago

I was a bit nervous when I arrived as there was a large group of teenage girls that had arrived (~25) and only two chaperones. Had these girls been like my wife, they would be running amuck to all hours of the night. However, if they did, I did not hear a peep out of them all night. The room... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking time to review our hotel. We are very glad to hear you enjoyed your experience. With regards to the recliner, we are currently replacing all of them throughout the property. Thanks and we look forward to seeing you again. More 

Halifax, United States
Contributor
12 reviews 12 reviews
11 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Back to Candlewood in Polaris. The staff is new and so are some of the furnishings for 2015. I met Lily W. and what a nice lady, so very interested in meeting your every need. When was the last time you had someone rush to the counter to meet you and take care of your requests? Each time I stay... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

This is one of my favorite reviews in a long time. Thank you so much for the kind words. I will share your feedback with Lily and the team. We hope to see you again in the future. More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here while looking for apartments at OSU. Don't be fooled this is actually an extended stay hotel. We arrived at 8pm and checked in, lobby seemed odd but thought it was maybe me. Guy behind the desk seemed alright but the rest of the night staff creeped us out. We were assigned a third floor room, as we arrived... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

I am terribly sorry you did not enjoy your stay. I am a little confused by some of your comments. We do not have a night staff at our hotel other than the front desk. Additionally we have very few smokers working here. With regards to the explanation of our being an extended stay hotel, I am copying the first... More 

Macomb, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great room, great staff, great price. Machelle and Lily at the front desk are top notch. I'd come back to this property anytime. When the climate system in my room was on the fritz, they immediately put me in a better room. More than a good experience.

Was this review helpful? Yes 2
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for the kind words. It means a lot to hear that you enjoyed your stay with us. More 

Painesville, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2015

We stayed there to check out accommodations for our daughter's upcoming wedding guests and were pleasantly surprised. While it is not a luxury hotel (it doesn't make that claim) I found it very suitable for our needs. The suite had a kitchen which will come in handy as I like to cook and we will be here for more than... More 

Was this review helpful? Yes 1
Painesville, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

We are planning our daughters wedding in April and we came to check out the location and stayed the weekend. The room was extremely clean and comfortable. It was a plus to have a kitchen and a separate sitting space in the Suites with a bedroom. We met the owner and general manager who went out of their way to... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

It was a pleasure working with you to make sure your daughter's wedding guests will be happy with their accommodations. I am so glad to hear you found the hotel clean and fresh. We look forward to your group staying with us later this year. More 

Euless, Texas
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2015 via mobile

This property offers a good value for the cost. The front desk was courteous and efficient. The room was clean and comfortable. It was conveniently located for everything I needed. I would stay here again if I come back to the Columbus area.

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking time to review our hotel. We are glad you enjoyed your visit and will return when visiting Columbus in the future. More 

New Hope, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 3, 2015

Hotel seemed really nice until I found 2 small blood stains on my sheets and comforter. Obviously housekeeping isn't changing the bedding like they should. Instead of giving us a refund they only offered us points towards our next stay. ...no thank you.

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear SCBound2010, Thank you for reviewing our hotel. I am terribly sorry for the issue you had with your bedding. I can understand your dissatisfaction with your stay. Clean and fresh bedding is one of the most important variables in a good hotel. We take this very seriously. Our staff always changes all bedding. This is checked every room, every... More 

Toledo, OH
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 23, 2014

The hotel is in the perfect location -close to all the shopping and restaurants of Polaris. You can even walk to 3 or 4 restaurants if you prefer. The room was basic -fine for a few days. Nice to have the full kitchen. The other thing we really liked about the hotel is the pool. In Ohio you need an... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Polaris, responded to this review

Dear Traveling-gal129, We appreciate you taking the time to share your feedback regarding your stay with us. It is lovely to hear you liked our location and enjoyed the pool. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for any inconvenience you... More 

Connersville, Indiana, Usa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

Hotel was very nice. This was our first experience with this hotel. We all meet in Columbus to go to the Zoo for Zoo Lights. The reason we chose this hotel was it is pet friendly. Room was nice, though the bed was a little firmer than our liking. A nice feature was you could open the windows to let... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Cheryl H., Thank you for taking time to comment on our hotel. We love to hear that you enjoyed your stay with us. The Zoo Lights are awesome. We hope to see you again in the future. More 

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