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Candlewood Suites Polaris

#46 of 142 Hotels in Columbus
Certificate of Excellence
2.0 of 5
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8515 Lyra Drive, Columbus, OH 43240
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Candlewood Suites Polaris
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Ranked #46 of 142 Hotels in Columbus
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
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103 reviews from our community

Traveler rating
    41
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    21
    11
    5
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25
13
9
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
  • All months
    (103)
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    (35)
  • Jun-Aug only
    (25)
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    (28)
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    (15)
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1 review
4 of 5 stars Reviewed yesterday NEW

I stayed in hotel for four nights, the room aren nice, the staffs are friendly and helpful, especially a young man name Paul. I would highly recommend this hotel.

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Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have never stayed at a Candlewood Suite and I must say...I will always stay there in all my future travels. The hotel staff at Candlewood Suites Polaris were extremely polite, kind and friendly. They are genuinely nice people - such a great staff. Rita at the front desk goes above & beyond her duties to assist you in any... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

That is the best review I think I have ever read!! We really appreciate your review as your stay is the kind of stay we try to ensure every guest receives. Thank you so much for the great review. More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Queen Suite was excellent. Because this is in line of an extended stay motel, you have a fridge, stove top and microwave. Maid service is once a week. The location is near grocery store, so you can stock up on supplies and not spend all your money on dining out. There is plenty of restaurant options in the area if... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

We are so glad you enjoyed your stay with us. You are spot on about the concept of the full kitchen being meant to save money on eating out. Plus we are in a great location with all the newest restaurants around us. Thanks so much for staying with us and taking time to review our hotel. More 

Erie, Pennsylvania
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We selected this hotel as it was close to great shopping at Polaris, Tuttle Creek and Easton Town Center. We had a studio room with two beds, and a kitchen area (2 burner stove, dishwasher, sink and fridge). The room was nice, but it was small. The bathroom was a good size as well (easy for 2 women to get... More 

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking time to review our hotel. I am terribly sorry about the door problem you experienced. We are working to replace the fixtures as the repairs have not been effective. We hope you will stay with us again in the future. More 

Fort Worth, TX
Top Contributor
305 reviews 305 reviews
43 hotel reviews
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed April 15, 2015

I was a bit nervous when I arrived as there was a large group of teenage girls that had arrived (~25) and only two chaperones. Had these girls been like my wife, they would be running amuck to all hours of the night. However, if they did, I did not hear a peep out of them all night. The room... More 

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking time to review our hotel. We are very glad to hear you enjoyed your experience. With regards to the recliner, we are currently replacing all of them throughout the property. Thanks and we look forward to seeing you again. More 

Halifax, United States
Contributor
13 reviews 13 reviews
12 hotel reviews
4 of 5 stars Reviewed April 8, 2015

Back to Candlewood in Polaris. The staff is new and so are some of the furnishings for 2015. I met Lily W. and what a nice lady, so very interested in meeting your every need. When was the last time you had someone rush to the counter to meet you and take care of your requests? Each time I stay... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

This is one of my favorite reviews in a long time. Thank you so much for the kind words. I will share your feedback with Lily and the team. We hope to see you again in the future. More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 28, 2015

Stayed here while looking for apartments at OSU. Don't be fooled this is actually an extended stay hotel. We arrived at 8pm and checked in, lobby seemed odd but thought it was maybe me. Guy behind the desk seemed alright but the rest of the night staff creeped us out. We were assigned a third floor room, as we arrived... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

I am terribly sorry you did not enjoy your stay. I am a little confused by some of your comments. We do not have a night staff at our hotel other than the front desk. Additionally we have very few smokers working here. With regards to the explanation of our being an extended stay hotel, I am copying the first... More 

Macomb, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2015

Great room, great staff, great price. Machelle and Lily at the front desk are top notch. I'd come back to this property anytime. When the climate system in my room was on the fritz, they immediately put me in a better room. More than a good experience.

Was this review helpful? Yes 2
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for the kind words. It means a lot to hear that you enjoyed your stay with us. More 

Painesville, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2015

We stayed there to check out accommodations for our daughter's upcoming wedding guests and were pleasantly surprised. While it is not a luxury hotel (it doesn't make that claim) I found it very suitable for our needs. The suite had a kitchen which will come in handy as I like to cook and we will be here for more than... More 

Was this review helpful? Yes 1
Painesville, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

We are planning our daughters wedding in April and we came to check out the location and stayed the weekend. The room was extremely clean and comfortable. It was a plus to have a kitchen and a separate sitting space in the Suites with a bedroom. We met the owner and general manager who went out of their way to... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

It was a pleasure working with you to make sure your daughter's wedding guests will be happy with their accommodations. I am so glad to hear you found the hotel clean and fresh. We look forward to your group staying with us later this year. More 

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