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All 142 Columbus hotels

Candlewood Suites Polaris

2.0 of 5 Hotel   |   8515 Lyra Drive, Columbus, OH 43240
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Ranked #46 of 142 Hotels in Columbus
A recent review
5 of 5 stars reviewed 1 week ago
Vijay M Hyderabad, India
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88 reviews from our community

Traveler rating
    34
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    19
    9
    5
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19
12
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32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hyderabad, India
1 review
5 of 5 stars Reviewed 1 week ago

Travelling thrid time to Columbus from India..I asked my Travel desk to book candlewood suites again for my stay becuase of my pleasant stay last two times.. Travel desk couldnt do it due to short notice.. After I reached columbus met Jon at Front desk.. All rooms were full for next 15 days.. I told him that my colleagues are... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you so much for your kind words. We work hard to ensure all of our guests have a great experience. I will share your kind words with the team. Bryan Moore, General Manager More

Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We decided to try Candlewood Suites for a 4-night stay with a dog. It’s one of those places that has absolutely no “Wow!” factor. Service was friendly, rate for a dog to stay was reasonable, room was OK, but didn’t feel sparkling clean. The room where free coffee is offered was always messy, not well-maintained. The location within the huge... More

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Alexis B, I am terrible sorry to hear that we did not exceed your expectations. We try very hard to ensure things do "sparkle" and make sure everything is perfect for every guest. I hope you will reconsider and try us again. More

Wheeling, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

everything went great, from the check-in, the cleanliness of the room, the staff was very courteous. we had a 2 night stay and it seemed the staff could not do enough for us. we needed extra towels and they were at our room immediately. i was very impressed with everything. hope to visit columbus again and i will be staying... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Frankebo, Thank you for taking time to let us know how happy you were with your stay. I will make sure to share your kind words with our team and reward them for a job well done. More

Ohio
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Front desk check in was fine, gentleman was courteous. I checked in and the room seemed to be clean and then I saw the bed. The sheets were heavily wrinkled and there was a huge coil of hair right by the pillow. So I used Lysol on the bed and slept in my clothes. You always wonder if they truly... More

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Ohioguy34, Thank you for taking time to review our hotel. There is no issue I take more seriously than the cleanliness of our suites, especially the bedding. I completely understand your feelings with regard to the sheets. This is not a common occurrence at our hotel as we go through great efforts to ensure every room is inspected every... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our family stayed here for 8 days. It was our second stay here, but it will most likely be our last. The suite we stayed in was clean, and it is perfect for long time stays with the kitchen added room. However there were some big issues to deal with and the staff really didn't care. Most importantly they charged... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Auburnl, We take your feedback very seriously here at the Candlewood Suites Polaris. I have confirmed that your billing issue was resolved. I am terribly sorry for the manner in which it was handled. I have spoken to those involved to ensure it does not occur in the future. With regards to the parking lot, we have to resurface... More

Halifax, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

When you get some staff changes you never know how things will turn out. You hope of the best; however, it usually takes some time until the staff gets to know you if you are a regular visitor. I was so pleasantly surprised when I walked into to the Candlewood Suites Polaris and they knew my name before I said... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Gary S., Thank you recognizing our team for providing great customer service. We try to provide this level of service for all of our guests. Please come and stay with us again. Bryan Moore, General Manager More

Dunnellon, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed for 15 days. The room is perfect with a large refrigerator and stove top for cooking. The people are friendly and helpful. The fitness room was fun and you can do your wash for free. The room was clean. The area is full of places to eat and shop. I'll definitely stay again when I'm in the area.... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Goethe TrailheadRanch, We are pleased to hear you enjoyed your stay and will be staying with us in the future. Bryan Moore, General Manager More

Louisville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014

This is the 2nd time we have stayed here, clean and friendly place. Have a dog and he or I could not tell any other pets had been in hotel. Only thing would like is a breakfast buffet or continential breakfast.

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Linda G., Thank you for taking the time to review our hotel. I am so glad you and your dog enjoyed your stay. We take cleaning the pet suites very seriously and take great measures to ensure all evidence of pets are removed from the suite. With regards to the breakfast, we do stock many breakfast items in our Candlewood... More

Ashland, Kentucky
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 18, 2014

I have been traveling for business for quite sometime and only book with IHG. This was my first booking with a Candlewood and quite honestly might be my last. From the moment I walked through the door I didn't feel like I was in a hotel it has that doctors office type of feel that is not what we were... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

JyotiP_88, Thank you for reviewing our the Candlewood Suites Polaris. I apologize for the problems you experienced. I understand the "feel" of our hotel may not be for everyone. The amenities and features of our hotel are designed for the extended stay traveler. I have addressed the behavior you witnessed at the front desk. With regards to relocating your room,... More

Independence, Kansas
1 review
5 of 5 stars Reviewed September 10, 2014

We travel the United States with our business and Candlewood Suites Polaris was the best choice we could have made! The staff was very friendly and helpful from the time I called and made the reservation to checkout! We stayed eight days and the hotel had everything we needed plus more. Complimentary washer/dryers, rooms have kitchenette, very nice indoor pool... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Timothy B, Thank you so much for the kind words. The team here at Candlewood Suites Polaris try to exceed the expectations of our guests every stay. We are very happy to hear we accomplished our goal. Thank you so much for taking time to give your feedback and the staff greatly enjoyed hearing your kind words. More

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Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Polaris 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Candlewood Suites Polaris Columbus, Ohio

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