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All 139 Columbus hotels

Candlewood Suites Polaris

2.0 of 5 Hotel   |   8515 Lyra Drive, Columbus, OH 43240
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Ranked #56 of 139 hotels in Columbus
A recent review
5 of 5 stars reviewed 1 week ago
Rachel C Defiance, Ohio
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56 people have reviewed this hotel

Traveler rating
    16
    18
    12
    7
    3
See reviews for
13
8
5
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Defiance, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

These people are nice. The night manager stayed a little longer to check me in because he knew I was running late (and also took the time to smile). My room was clean and comfortable to the point it felt like home. The morning desk person was polite. They had a well-stocked cupboard so if you arrived late you could... More

Was this review helpful? Yes
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Rachel, Thank you for taking the time to leave such a kind review! We value our guests and cannot wait until you are back in the area! Hope to see you soon! Best Regards, Mica Breese General Manager More

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am more than just pleased to let everyone know that the service, the accomodation, the place and everything about the place is mind blowing. The price is very affordable and most importantly, the people are more like family. You can trust the most. I have had tried a few other places in the past, but nothing comes even tinsy... More

Was this review helpful? Yes 1
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Thank you so much for being our guest and leaving such kind words! We look forward to seeing you again in the near future! More

Maui, Hawaii
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

You often don't get to see how good a hotel property and its management is from an overnight, weekend or even a week stay. You really find out everything you want to know about the property and its management by being there everyday on the extended stay! Let me just tell you what I know and experienced about this property... More

Was this review helpful? Yes 1
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Dear 59BillJ, Wow! Words cannot express how appreciative I am for the lengthy, kind, well-written review you gave our property. Thank you so much!! Guests like you and your wife are why we are here! Best Regards as always, Mica More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

I have never stayed at a hotel with such a wonderful staff, that would go out of their way to make our stay even better. The group that I was with the past weekend had a problem with transportation, we called down to the front desk and spoke with Brad. When we asked about renting a vehicle to get around,... More

Was this review helpful? Yes
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Kim, Thank you so much for being our guest and taking the time to leave a review. I will make sure to give Brad the kudos he deserves for a job well done :) We hope if you are back in the area, we will see you again! More

Canton, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at a lot of hotels in the Polaris area...This place is great. The rooms are a great size, very clean. No issues at all. We arrived very late Thur. evening and the young lady that check us in, made us feel right at home. We love her!!! We will certainly stay her again!!!

Was this review helpful? Yes
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for the wonderful review! It made my morning to see such great comments about our new staff. I'm so glad you enjoyed your stay and took the time to let others know! We look forward to seeing you next time you are in the area! Thanks for being our guest! More

Carpinteria, California
1 review
5 of 5 stars Reviewed 4 weeks ago

As a world traveler, I speak from years of staying at hundreds of hotel everywhere. The Candlewood is a good hotel with the accommodation that make a person feel like an extended home. What sets the Candlewood apart from the other hotels is the Staff. I am a long-term guest and I have been very impressed with Kristie L. with... More

Was this review helpful? Yes
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Thank you so much for your kind words about our property and Kristie. We feel very lucky to have a director of sales with such passion at our hotel. I have shared your comments with her. Thank you for being our guest and taking the time out of your busy day, to leave a review of our propety. It means... More

Columbus, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed for about 2 months here. The staff was very friendly and personal. Amine, the supervisor, went out of his way to make sure the stay was comfortable. During my stay there was a fire but the staff kept calm and made sure every one was okay and the rooms in good condition. I unfortunately had to move rooms... More

Was this review helpful? Yes
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Eddie, Thank you for taking the time to leave a review and commend Amine. We appreciate you being our guest and will make sure to pass your kind words to Amine. Best Regards, More

Lima, Ohio
1 review
4 of 5 stars Reviewed March 18, 2014

I stayed at this hotel overnight the past weekend. The rooms were nice and clean. The staff was great and made our stay worth it. The elevator was down so Brad offered and then carried our luggage up to the fourth floor. By morning the elevator worked and the manager made the adjustments for the inconvenience. The staff is great!!!!

Was this review helpful? Yes
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

Thank you so much for staying at our property and taking the time to leave a review. I apologize again for the inconvenience the elevator being down created for our guests. I am glad Brad was there to help! We hope to see you again on your next visit to Columbus! More

Columbus, Ohio
1 review
5 of 5 stars Reviewed March 8, 2014

I first came to the Candlewood Suites in Polaris when my son was looking at colleges during his last year of high school. He is now finishing up his Junior year at Otterbein University, and we've continued to book rooms here for many reasons. First, and most importantly to me, it is always clean, from the bathtub to the linens... More

Was this review helpful? Yes
Mica B, General Manager at Candlewood Suites Polaris, responded to this review

CK, Thanks so much for your words of encouragement and such a positive review. We value you as our guest and hope with all our heart your next visit will be one of relaxation and fun for you (and your family). We so much appreciate you letting everyone know how hard our team is working and look forward to seeing... More

Indianapolis, Indiana, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 28, 2014

I come to the Polaris area several weeks a year for work. This trip I chose the Candlewood Suites. When I arrived, the front desk employees were friendly and helpful, and check-in was quick. When I first entered my room, I was overwhelmed by the odor of cleaning chemicals; the smell was strong enough it was initially difficult to breathe.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Polaris, responded to this review

Dear Mike W, Thank you for taking the time to share your comments online. It is nice to know that your check-in experience went smoothly. However, I regret that this stay was less than satisfactory on many levels particularly with your room being a disappointment. Please be assured that your feedback will be used to consider for improvements needed. Again,... More

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Additional Information about Candlewood Suites Polaris

Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Polaris Hotel
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Columbus Candlewood
Candlewood Suites Polaris Columbus, Ohio
Address: 8515 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Luxury Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Polaris 2*
Official Description (provided by the hotel):
Consider us home at Candlewood Suites Hotel - Polaris. Our property features Studios with 1 Queen Bed, Studio Doubles with 2 Full Size beds, and One Bedroom Suites (a queen bed plus pullout sofa) and have fully equipped kitchens with amenities such as a full size refrigerator with an ice maker, 2 burner stovetop, dishwasher, and cooking and eating utensils. Relax in an overstuffed recliner and watch a complimentary movie (a DVD and CD player are provided in your room). Enjoy other complimentary services such as free local calls and high speed Internet access. Visit our 24 hour convenience store, or work off some stress in our Fitness Center while you do your laundry in our complimentary laundry facility. Please don t forget your pet we are a pet friendly hotel too. (Fees apply). ... more   less 
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