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Candlewood Suites Polaris

#43 of 142 Hotels in Columbus
Certificate of Excellence
2.0 of 5
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8515 Lyra Drive, Columbus, OH 43240
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Candlewood Suites Polaris
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111 Reviews from our TripAdvisor Community

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    45
    27
    23
    11
    5
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28
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Lexington, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Just wanted to say that this hotel is Amazing, great staff, especially Matthew at the front desk, for taking the time to print boarding passes, get a coupon for buy one entre get the second free, at the best Asian Restaurant in town,(Japanese Steak House), and able to book another hotel stay at a great rate, I felt as if... More 

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Nashville, Tennessee
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Candlewood Suites in Polaris for one night during a road trip. It was one of the only places available, due to a large event in the area. I knew it was an extended stay hotel - which can be a little strange if you are only staying one night - but this was REALLY an odd... More 

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Clayton, North Carolina
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Candlewood Suites while traveling with my two cats. This is one of the few places near Polaris mall that allow pets. My experience was great. Check in and check out was an easy process. The location is great with access to many restaurants and shops. The room was clean with a good bed and HDTV.

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Chicago, Illinois
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

All the things that they did right: 1. Pets are allowed to stay here-dogs and/or cats 2. Caters to extended stay regulars-great discounts for lengthy stays 3. Privacy-no bothersome staff 4. 24 hour weight/exercise room with HD television, clean towels for your work out 5. Laundromat-free washers and dryers provided. (6 small washers and dryers, 1 normal size washer and... More 

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Wadsworth, Ohio
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My family and I stayed at the Candlewood Suites Polaris on June 27th. What a great place to stay if you're going to be in the Columbus, Ohio area. Rita the desk clerk was so helpful and assisted us with all our hotel stay needs. We did not have use of it but it was nice they have a lending... More 

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Montreal, Canada
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 16, 2015

We reserved a non smoking room. Confirmed the day of that we would be a late arrival. When we arrived at our hotel for our two night stay, we were unfortunately given a smoking room. There were no other rooms available in the hotel, so we had no choice but to tough it out for the first night. They did... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Sandra W, I am terribly sorry that you received a smoking room. I would also be very upset if I received a room that smelled of smoke. I am unsure of the specifics of your situation but we go to great lengths to ensure this does not happen. Please accept our apology for the situation and I hope you... More 

1 review
5 of 5 stars Reviewed June 14, 2015

Very nice place. Fully equipped room for short and long stays. No going down the hall for ice. Full size frig. For long stays pots and pans and range tops. Pool, exercise equipment, and business center. Good price. Will stay again.

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Pittsburgh, Pennsylvania
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 30, 2015

We stayed here for one night to visit the Columbus Zoo and Aquarium. The area is great with many restaurants and shops within walking distance. The indoor pool was clean but the hot tub did not work. Parking was a bit of a problem as they had the parking lot ripped up to prepare for construction. Overall it was your... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking time to review our hotel. I apologize for the hot tub and parking lot issues you experienced. The hot tub is now up and hot!! We had to replace a pump and the part took a while to receive. As for the parking lot, we hate to have anything at the property not perfect but we... More 

1 review
4 of 5 stars Reviewed May 29, 2015

I stayed in hotel for four nights, the room aren nice, the staffs are friendly and helpful, especially a young man name Paul. I would highly recommend this hotel.

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

We are so glad you enjoyed staying with us. I will let Paul know you appreciated his efforts. We look forward to your staying with us again. More 

Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

I have never stayed at a Candlewood Suite and I must say...I will always stay there in all my future travels. The hotel staff at Candlewood Suites Polaris were extremely polite, kind and friendly. They are genuinely nice people - such a great staff. Rita at the front desk goes above & beyond her duties to assist you in any... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

That is the best review I think I have ever read!! We really appreciate your review as your stay is the kind of stay we try to ensure every guest receives. Thank you so much for the great review. More 

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