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Candlewood Suites Polaris

2.0 of 5 8515 Lyra Drive, Columbus, OH 43240
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Candlewood Suites Polaris
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Candlewood Suites Polaris
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91 reviews from our community

Traveler rating
    37
    21
    19
    9
    5
See reviews for
20
12
8
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Connersville, Indiana, Usa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was very nice. This was our first experience with this hotel. We all meet in Columbus to go to the Zoo for Zoo Lights. The reason we chose this hotel was it is pet friendly. Room was nice, though the bed was a little firmer than our liking. A nice feature was you could open the windows to let... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Cheryl H., Thank you for taking time to comment on our hotel. We love to hear that you enjoyed your stay with us. The Zoo Lights are awesome. We hope to see you again in the future. More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Spent 3 nights here over Thanksgiving weekend, and if I had come to shop, I couldn't have picked a better location. The hotel was booked to capacity yet very quiet. This is a no frills hotel with once a week housekeeping but extra towels are easily obtained. The room was clean. The furnishing have been well used ( the recliner... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Anne R, We are so glad to hear you enjoyed your stay with us. The staff works hard to create a welcoming atmosphere. With regards to the recliner, we are in the process of replacing them with almost half of them replaced at this point. Unfortunately, you did not get one of the new ones. We hope you will... More 

Hyderabad, India
2 reviews
5 of 5 stars Reviewed November 14, 2014

Travelling thrid time to Columbus from India..I asked my Travel desk to book candlewood suites again for my stay becuase of my pleasant stay last two times.. Travel desk couldnt do it due to short notice.. After I reached columbus met Jon at Front desk.. All rooms were full for next 15 days.. I told him that my colleagues are... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you so much for your kind words. We work hard to ensure all of our guests have a great experience. I will share your kind words with the team. Bryan Moore, General Manager More 

Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 11, 2014

We decided to try Candlewood Suites for a 4-night stay with a dog. It’s one of those places that has absolutely no “Wow!” factor. Service was friendly, rate for a dog to stay was reasonable, room was OK, but didn’t feel sparkling clean. The room where free coffee is offered was always messy, not well-maintained. The location within the huge... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Alexis B, I am terrible sorry to hear that we did not exceed your expectations. We try very hard to ensure things do "sparkle" and make sure everything is perfect for every guest. I hope you will reconsider and try us again. More 

Wheeling, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2014

everything went great, from the check-in, the cleanliness of the room, the staff was very courteous. we had a 2 night stay and it seemed the staff could not do enough for us. we needed extra towels and they were at our room immediately. i was very impressed with everything. hope to visit columbus again and i will be staying... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Frankebo, Thank you for taking time to let us know how happy you were with your stay. I will make sure to share your kind words with our team and reward them for a job well done. More 

Ohio
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 6, 2014

Front desk check in was fine, gentleman was courteous. I checked in and the room seemed to be clean and then I saw the bed. The sheets were heavily wrinkled and there was a huge coil of hair right by the pillow. So I used Lysol on the bed and slept in my clothes. You always wonder if they truly... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Ohioguy34, Thank you for taking time to review our hotel. There is no issue I take more seriously than the cleanliness of our suites, especially the bedding. I completely understand your feelings with regard to the sheets. This is not a common occurrence at our hotel as we go through great efforts to ensure every room is inspected every... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 3, 2014

Our family stayed here for 8 days. It was our second stay here, but it will most likely be our last. The suite we stayed in was clean, and it is perfect for long time stays with the kitchen added room. However there were some big issues to deal with and the staff really didn't care. Most importantly they charged... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Auburnl, We take your feedback very seriously here at the Candlewood Suites Polaris. I have confirmed that your billing issue was resolved. I am terribly sorry for the manner in which it was handled. I have spoken to those involved to ensure it does not occur in the future. With regards to the parking lot, we have to resurface... More 

Halifax, United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 of 5 stars Reviewed October 27, 2014

When you get some staff changes you never know how things will turn out. You hope of the best; however, it usually takes some time until the staff gets to know you if you are a regular visitor. I was so pleasantly surprised when I walked into to the Candlewood Suites Polaris and they knew my name before I said... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Gary S., Thank you recognizing our team for providing great customer service. We try to provide this level of service for all of our guests. Please come and stay with us again. Bryan Moore, General Manager More 

Dunnellon, Florida
1 review
5 of 5 stars Reviewed October 21, 2014

I stayed for 15 days. The room is perfect with a large refrigerator and stove top for cooking. The people are friendly and helpful. The fitness room was fun and you can do your wash for free. The room was clean. The area is full of places to eat and shop. I'll definitely stay again when I'm in the area.... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Goethe TrailheadRanch, We are pleased to hear you enjoyed your stay and will be staying with us in the future. Bryan Moore, General Manager More 

Louisville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014

This is the 2nd time we have stayed here, clean and friendly place. Have a dog and he or I could not tell any other pets had been in hotel. Only thing would like is a breakfast buffet or continential breakfast.

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Linda G., Thank you for taking the time to review our hotel. I am so glad you and your dog enjoyed your stay. We take cleaning the pet suites very seriously and take great measures to ensure all evidence of pets are removed from the suite. With regards to the breakfast, we do stock many breakfast items in our Candlewood... More 

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Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Polaris 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Candlewood Suites Polaris Columbus, Ohio
Hotel Style:
#20 Business Hotel in Columbus

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