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All 140 Columbus hotels

Candlewood Suites Polaris

2.0 of 5 Hotel   |   8515 Lyra Drive, Columbus, OH 43240
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Ranked #45 of 140 Hotels in Columbus
A recent review
5 of 5 stars reviewed 1 week ago
Linda G Louisville
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81 reviews from our community

Traveler rating
    30
    21
    17
    8
    5
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17
11
7
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Louisville
2 reviews
5 of 5 stars Reviewed 1 week ago

This is the 2nd time we have stayed here, clean and friendly place. Have a dog and he or I could not tell any other pets had been in hotel. Only thing would like is a breakfast buffet or continential breakfast.

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Linda G., Thank you for taking the time to review our hotel. I am so glad you and your dog enjoyed your stay. We take cleaning the pet suites very seriously and take great measures to ensure all evidence of pets are removed from the suite. With regards to the breakfast, we do stock many breakfast items in our Candlewood... More

Ashland, Kentucky
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I have been traveling for business for quite sometime and only book with IHG. This was my first booking with a Candlewood and quite honestly might be my last. From the moment I walked through the door I didn't feel like I was in a hotel it has that doctors office type of feel that is not what we were... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

JyotiP_88, Thank you for reviewing our the Candlewood Suites Polaris. I apologize for the problems you experienced. I understand the "feel" of our hotel may not be for everyone. The amenities and features of our hotel are designed for the extended stay traveler. I have addressed the behavior you witnessed at the front desk. With regards to relocating your room,... More

Independence, Kansas
1 review
5 of 5 stars Reviewed 3 weeks ago

We travel the United States with our business and Candlewood Suites Polaris was the best choice we could have made! The staff was very friendly and helpful from the time I called and made the reservation to checkout! We stayed eight days and the hotel had everything we needed plus more. Complimentary washer/dryers, rooms have kitchenette, very nice indoor pool... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Timothy B, Thank you so much for the kind words. The team here at Candlewood Suites Polaris try to exceed the expectations of our guests every stay. We are very happy to hear we accomplished our goal. Thank you so much for taking time to give your feedback and the staff greatly enjoyed hearing your kind words. More

Effingham, New Hampshire, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I'm an engineer who works in the cleaning business and am a very picky customer. I was impressed with the value proposition of this hotel while staying for a week on business. In terms of value, I feel this hotel is an incredible value for the buck. The hotel is clean and the staff very friendly and helpful. The few... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Claude B, Thank you for taking time to review our hotel. Not only are your kind words very encouraging for our team, but the specific feedback regarding room 124 is very helpful. It is unlikely I would have identified the problem with the exterior light you mentioned. But now we are making sure the light is directed away from the... More

Piqua, Ohio, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

First let me say that the delay in my writing this review should in no way take away from the intent of raving about my stay here. Upon my return home, life got complicated. At the end of July I was a guest here for 8 days. I found the hotel to be clean, well kept, wonderfully maintained & over-all... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Sandy S, Thank you for the awesome review. I love your line about not enough stars. That sums up perfectly how we try to treat every guest, not meeting but exceeding expectations. Paul has been recognized by our leadership team for his great performance. He is truly an outstanding employee and we are lucky to have him. We are very... More

Stow, Ohio
Contributor
18 reviews 18 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

It's not the Ritz, but it's clean and comfortable and even has a kitchen area! Stayed here on an overnight trip to see the Columbus Crew. Didn't want to stay in the not so nice area around the stadium and thought we'd play it safe and stay at Polaris (which is about 15 minutes north of the stadium.). Booked here... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

StowMomof2boys, Thank you for taking time to review our hotel. You are correct, we are not the RItz. We like to think that we can provide a more personal experience at this type of hotel and focus more on the details than a huge hotel like that. From your comments, I think we have done a good job of exceeding... More

Mount Vernon, Ohio
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The bathroom was dirty and they came and recleaned it but for me it was still dirty. Service was great! Very helpful employees. This is a no smoking hotel but you could smell cigarette smoke especially in the hallway. Would be a great place to stay for long term because has a full size fridge, no oven but stove top... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

bevcakes04, Thank you for taking the time to complete your TripAdvisor review. I apologize for the cleanliness issue you experienced. We go to great lengths to ensure our hotel exceeds the expectations of every guest and, in this situation, we did not accomplish this goal. I am glad to hear the team responded well and recleaned the suite for you.... More

Cleveland, Ohio
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 20, 2014

I didn't mind staying here because of the rate and perfect location. This hotel doesn't have a hotel feel. I felt like I was renting a hotel room in an apartment building. The other guests seemed as if they had been living in there for quite some time. I would stay here again but It wouldn't be my first choice... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Polaris, responded to this review

Dear Cleverland, Thank you for your recent stay with us and reviewing our property. I am pleased to know that our location worked for your travel needs. However, it is regrettable that the condition of our hotel rooms was a disappointment. We appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 17, 2014

We travel between Nashville and Syracuse NY and this is the perfect place to rest midway in our trip. Very clean and friendly. Kitchen is great to have. We're tempted to extend our stay just to enjoy the place!

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Hlawrence, We are very excited to hear you enjoyed your stay with us. We strive to ensure every suite is clean and that the staff is friendly and professional. From your comments, I think we have succeeded!! Please stop by again the next time you travelling through Columbus. Bryan Moore, General Manager More

Ohio City, Ohio
Top Contributor
83 reviews 83 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 31, 2014

I rated Candlewood Suites Polaris as a 5 Star hotel. I didn't rank the 5 star on luxury - I'm not a luxury travelr. I am a comfort/inclusive traveler, and Candlewood NAILED it! Candlewood goes the extra mile - I was thrilled to find a corkscrew in the kitchen. I travel A LOT and it is rare to find ANYTHING... More

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

When I shared your comments at a recent staff meeting, the team loved your review. We have even taken your phrased, "Nailed it!" and are using it whenever we get good feedback or something goes well at the hotel. Thank you for sharing your experience and we hope to see you again in the future. Bryan Moore, General Manager More

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Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Polaris 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Candlewood Suites Polaris Columbus, Ohio

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