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Candlewood Suites Polaris

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8515 Lyra Drive, Columbus, OH 43240
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Candlewood Suites Polaris
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Ranked #45 of 142 Hotels in Columbus
A recent review
5 of 5 stars reviewed 3 weeks ago
9Ric89 Painesville, Ohio
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95 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Painesville, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there to check out accommodations for our daughter's upcoming wedding guests and were pleasantly surprised. While it is not a luxury hotel (it doesn't make that claim) I found it very suitable for our needs. The suite had a kitchen which will come in handy as I like to cook and we will be here for more than... More 

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Painesville, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2015

We are planning our daughters wedding in April and we came to check out the location and stayed the weekend. The room was extremely clean and comfortable. It was a plus to have a kitchen and a separate sitting space in the Suites with a bedroom. We met the owner and general manager who went out of their way to... More 

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

It was a pleasure working with you to make sure your daughter's wedding guests will be happy with their accommodations. I am so glad to hear you found the hotel clean and fresh. We look forward to your group staying with us later this year. More 

Euless, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2015 via mobile

This property offers a good value for the cost. The front desk was courteous and efficient. The room was clean and comfortable. It was conveniently located for everything I needed. I would stay here again if I come back to the Columbus area.

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking time to review our hotel. We are glad you enjoyed your visit and will return when visiting Columbus in the future. More 

New Hope, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 3, 2015

Hotel seemed really nice until I found 2 small blood stains on my sheets and comforter. Obviously housekeeping isn't changing the bedding like they should. Instead of giving us a refund they only offered us points towards our next stay. ...no thank you.

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear SCBound2010, Thank you for reviewing our hotel. I am terribly sorry for the issue you had with your bedding. I can understand your dissatisfaction with your stay. Clean and fresh bedding is one of the most important variables in a good hotel. We take this very seriously. Our staff always changes all bedding. This is checked every room, every... More 

Toledo, OH
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 23, 2014

The hotel is in the perfect location -close to all the shopping and restaurants of Polaris. You can even walk to 3 or 4 restaurants if you prefer. The room was basic -fine for a few days. Nice to have the full kitchen. The other thing we really liked about the hotel is the pool. In Ohio you need an... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Polaris, responded to this review

Dear Traveling-gal129, We appreciate you taking the time to share your feedback regarding your stay with us. It is lovely to hear you liked our location and enjoyed the pool. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for any inconvenience you... More 

Connersville, Indiana, Usa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

Hotel was very nice. This was our first experience with this hotel. We all meet in Columbus to go to the Zoo for Zoo Lights. The reason we chose this hotel was it is pet friendly. Room was nice, though the bed was a little firmer than our liking. A nice feature was you could open the windows to let... More 

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Cheryl H., Thank you for taking time to comment on our hotel. We love to hear that you enjoyed your stay with us. The Zoo Lights are awesome. We hope to see you again in the future. More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

Spent 3 nights here over Thanksgiving weekend, and if I had come to shop, I couldn't have picked a better location. The hotel was booked to capacity yet very quiet. This is a no frills hotel with once a week housekeeping but extra towels are easily obtained. The room was clean. The furnishing have been well used ( the recliner... More 

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Anne R, We are so glad to hear you enjoyed your stay with us. The staff works hard to create a welcoming atmosphere. With regards to the recliner, we are in the process of replacing them with almost half of them replaced at this point. Unfortunately, you did not get one of the new ones. We hope you will... More 

Hyderabad, India
2 reviews
5 of 5 stars Reviewed November 14, 2014

Travelling thrid time to Columbus from India..I asked my Travel desk to book candlewood suites again for my stay becuase of my pleasant stay last two times.. Travel desk couldnt do it due to short notice.. After I reached columbus met Jon at Front desk.. All rooms were full for next 15 days.. I told him that my colleagues are... More 

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Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you so much for your kind words. We work hard to ensure all of our guests have a great experience. I will share your kind words with the team. Bryan Moore, General Manager More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 11, 2014

We decided to try Candlewood Suites for a 4-night stay with a dog. It’s one of those places that has absolutely no “Wow!” factor. Service was friendly, rate for a dog to stay was reasonable, room was OK, but didn’t feel sparkling clean. The room where free coffee is offered was always messy, not well-maintained. The location within the huge... More 

Was this review helpful? Yes 1
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Alexis B, I am terrible sorry to hear that we did not exceed your expectations. We try very hard to ensure things do "sparkle" and make sure everything is perfect for every guest. I hope you will reconsider and try us again. More 

Wheeling, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2014

everything went great, from the check-in, the cleanliness of the room, the staff was very courteous. we had a 2 night stay and it seemed the staff could not do enough for us. we needed extra towels and they were at our room immediately. i was very impressed with everything. hope to visit columbus again and i will be staying... More 

Was this review helpful? Yes
Bryan M, General Manager at Candlewood Suites Polaris, responded to this review

Dear Frankebo, Thank you for taking time to let us know how happy you were with your stay. I will make sure to share your kind words with our team and reward them for a job well done. More 

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