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All 140 Columbus hotels

Hilton Garden Inn Columbus/Polaris

3.0 of 5 Hotel   |   8535 Lyra Drive, Columbus, OH 43240
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Ranked #18 of 140 Hotels in Columbus
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Tammy G Trussville, United States
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253 reviews from our community

Traveler rating
    141
    77
    21
    7
    7
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61
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Trussville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We were traveling to visit family and wanted a central location. The Hilton was very clean, tastefully decorated and the rooms were well appointed. The beds & linens were high quality. The staff was friendly and helpful. We travel regularly in and out of the country and were very impressed by this stay.

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Paulding, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Although this hotel is in good location to shopping centers it is also located next to Quaker Steak and Lube. Make sure to check what events this restaurant is hosting before you book! I was there for business and couldn't get to sleep because of the noise from the motorcycles revving their engines at the location.

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USA, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel., But used to be breakfast much better and more choices than now. Please work on breakfast area , not too many choices . Coffee only was decaf on customer service, they were out of any regular or flavor coffee.

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Harrisonburg, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We had an issue at check-in but the desk clerk was excellent and the problem was fixed. My first time staying at a Hilton Gardens but after the clerk and manager's customer service I'll stay again. Rooms were average but clean and smelled good. The bed was wonderful it was adjustable. They need to put better hand railing for the... More

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1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Tamara P Sorry you experienced an issue as those at times may occur but fantastic it was resolved excellently for you. Happy you had a great experience. I will talk to our maintenance staff regarding the handles in the pool. I appreciate you letting us know how we can improve to makes things even bettter. Appreciate you being our... More

Babylon, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are traveling to Columbus and you need to stay near Polaris this is the best option. The rooms are good they prices are almost always best in class and by far the breakfast selection is the best around. The team really take pride in preparation presentation and service. It's not really kid friendly with little or no options... More

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1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Glen M, Thank you so much for taking time out of you day to give us your feedback. I'm excited to learn about your fantastic stay. We take pride in our fresh, hot, cook to order breakfast that includes all fresh ingredients serving fresh eggs, omletes, pancakes, and french toast. I'm glad you enjoy Polaris area and got the... More

Olmsted Falls, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Stay out of room 435 unless you are a smoker. The room had a terrible smell. When I wanted to change rooms, the front desk lady gave me an attitude. I heard the other employee at the front desk, tell the lady that it used to be a smoking room.

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Pascagoula
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We had a family wedding to attend in Columbus and chose the Hilton Garden Inn based on Trip Advisor reviews. Travelers get it right. This is a very nice hotel, reasonably priced and very well kept. Pool and gym were more than just adequate. The gym was a bit small but had treadmills and enough weight machines to provide me... More

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Indianapolis, United States
1 review
3 of 5 stars Reviewed September 16, 2014

I have stayed at this property numerous times in the past and always had good experiences. This time, not so much. Check-in staff didn't understand my loyalty rewards, breakfast service was poor, the parking lot was largely closed one night and the restaurant/bar was inexplicably closed on a Thursday night, no explanation, no notice, no lights on. I may have... More

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Scranton, United States
1 review
5 of 5 stars Reviewed September 11, 2014

I am a road warrior for my employer and hands down HGI provided the BEST customer service, friendly atmosphere, energetic teamwork! I strongly reccomend you staying with HGI, you will not be unhappy! The staff goes above and beyond to make your stay worthwhile and give you a reason to return.

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Central Ohio, United States
1 review
4 of 5 stars Reviewed September 11, 2014

Once again found it more convenient to stay here than home. Other than the non smoking room smelling distinctively like smoke and a drain that was slow it was another good stay. Did not use other facilities.

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Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio

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