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All 142 Columbus hotels

Hilton Garden Inn Columbus/Polaris

3.0 of 5 Hotel   |   8535 Lyra Drive, Columbus, OH 43240
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Ranked #20 of 142 Hotels in Columbus
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Angelia W Pearland, Texas
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266 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pearland, Texas
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for business trip so proximity to Polaris was critical. Hotel staff very friendly and helpful, especially Doug who made a group of ladies feel welcome. Breakfast was yummy. Beds and pillows are ok, bed a little lumpy and frig rattled all night. Very clean rooms and nice, cozy lobby. Couldn't get alarm clock to work but most other... More 

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1 review
3 of 5 stars Reviewed 1 week ago

Major problems with both. Our vehicle was vandalized and a number of personal items stolen, some having sentimental value beyond dollars and cents. We also had occasion to occupy three different rooms and the refrigerators were working in none of them. Don't depend on keeping anything cold, such as milk for your grandkids.

Review collected in partnership with Hilton Garden Inn

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Richardsu4951kv: Thank you for feedback on your recent stay with us, we are glad to hear your comments about our team member and hotel facilities. Our goal is not only to meet the expectations of our guests but to exceed them. I have address the refrigerator issues with my maintenance team to see what the issues are with them... More 

Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Wish there was an in hotel restaurant to get lunch without needing to go out someplace. There for a business trip. Conference held in the hotel. Very accommodating staff from booking a room to answering needs while we were there.

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for choosing Hilton Garden Inn Columbus/Polaris for your recent stay in Columbus. Glad to know our staff was very accommodating from booking a room to answering needs while you were here. I'm very sorry our restaurant and bar are closed during lunch hours. We do tend to make sure our meeting rooms clients are provided with a lunch... More 

Surprise, Arizona
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was here for a wedding. Front desk staff was very courteous and helpful. Really liked the ability to check in online and pick my own room. No one likes to be stuck by the elevator. Bed comfort was so-so, just a personal choice. Room was pretty quiet. HVAC made some noise, but did not bother us.

Review collected in partnership with Hilton Garden Inn

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Duane B, Thank you for being our guest. I'm glad your stay was enjoyable and you were satisfied by our courteous and helpful staff. The e-check is getting more and more popular I'm glad that is a service you enjoy. We appreciate you staying with us. Look forward to having you as our guest again in the future. Yours... More 

Lancaster, Pennsylvania
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 12, 2014

Nice place for business travel, I normally stay at this place each time I am in town, and will continue to use this hotel. Their breakfast is good, and they also have a bar for evening cocktails. This place is also well placed in the area really close to good restaurants, shopping and large businesses.

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello MikeM, Thank you for staying with us each time you are in town. We appreciate you being our guest and taking the time to let us know you enjoy our hotel and the location. We look forward to having you staying with us again in the future. Yours in hospitality, Lisa LaChance - General Manager More 

Cleveland, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2014

My wife and I stayed here over the weekend. We were very satisfied with the experience. The hotel staff was friendly and helpful. The lobby/bar area was very active at night and it was nice to have a drink by the fireplace. The room was clean, quiet, and comfortable. Breakfast was great -- would highly recommend it!

Review collected in partnership with Hilton Garden Inn

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello GregNRose, Thank you for letting us know how you enjoyed your stay. I'm glad to know our staff was very friendly and you enjoyed the services at the hotel. We appreciate you as our guest. Thank you for staying with us. Yours in hospitality, Lisa LaChance - General Manager More 

Harrod, United States
1 review
5 of 5 stars Reviewed November 12, 2014

I stay here the same weekend every year and the staff and facility are top notch. I compare the Hilton garden Inn to Polaris to any 5 Star hotel I have stayed in. There are never any problems here, only solutions!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Matthew L: Thank you for staying with us. We appreciate you as our guest. I'm glad you enjoyed your stay. Look forward to you staying with us again in the future. Yours in hospitality, Lisa LaChance - General Manager More 

Tacoma, Washington
Top Contributor
87 reviews 87 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 9, 2014

These days it really is nice to have a free breakfast in the morning (theirs is $10 ) but, other than that, I have no complaints. We were there for an event at the fairgrounds ( about 10 minutes away.) Restaurants in walking distance, superior housekeeping, great room, very quiet. Loved the towel bunny!

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Lisa L, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello DrCindy87, One of the great benefits about HIlton Garden in is our full cooked to order breakfast in our resturant. We have a full functioning resturant and bar offering breakfast, dinner and room service. Thank you for taking the time to tell about you stay. Glad you enjoyed have a great room, that was clean, quiet and a great... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 9, 2014

Enjoyed our stay here. The staff are very friendly. Our room was clean and comfortable. Liked the Keurig in our room. :) I didn't like that breakfast cost 10 bucks though. Other than that we had a great stay! Also loved having so many shopping and dining options available with in walking distance!

Was this review helpful? Yes
Lisa L, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Jen M, I'm very happy you enjoyed your stay as well as the friendly staff, clean room and Keurig coffee makers. One of the great benefits about Hilton Garden Inn is our full cooked to order breakfast in our restuarant. We have a fully functional resturant and bar serving breakfast, dinner and room service. Appreciate you staying with us... More 

Kelsall, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 1, 2014

This hotel is situated in the middle of a shopping area complex. Usual standard for a Garden Inn with good breakfast, polite and friendly staff and reasonable rooms. Perhaps a little far out of Columbus city centre if you want to go down town.

Was this review helpful? Yes
Lisa L, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Philthecash, Thank you for taking the time to give us your feedback. We appreicate you staying with us. Yours in Hospitality, Lisa LaChance - General Manager More 

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Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#11 Business Hotel in Columbus
#17 Romantic Hotel in Columbus
#17 Family Hotel in Columbus

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