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Hilton Garden Inn Columbus/Polaris

#17 of 142 Hotels in Columbus
Certificate of Excellence
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8535 Lyra Drive, Columbus, OH 43240
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AAA Family Fun Package
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Hilton Garden Inn Columbus/Polaris
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345 Reviews from our TripAdvisor Community

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Traveler rating
    189
    105
    34
    10
    7
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75
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113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marietta Ga.
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have stayed here before & it is fine for what we needed it for . The breakfast is good . It is $10 each person . The cook was very good . I wish we were able to choose a biscuit & a extra piece of bacon or a small amount of hash browns to go along with the... More 

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Hagerstown, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Very clean and good location in Polaris,i was staying there on business and it would be my first choice next time around.Would have rated five stars but they messed up my reservation.This was a big problem as rooms in the area are hard to come by.Once i got that figured out the hotel was great!

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2 of 5 stars Reviewed 5 days ago NEW

The staff are very good. The room had an unpleasant odour, but appeared clean otherwise. There is no complimentary breakfast, you pay for the ex-ordinary buffet breakfast which other chains include in the cost of the room. I went next door to the Extended Stay America, which has very nice suites, and for a competitive price, would stay with them... More 

Review collected in partnership with Hilton Garden Inn

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Columbus
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My girlfriend and I love staying in Columbus, especially the Polaris area. This particular weekend we wanted a night out after a Clippers Game and we found it difficult to find a room at any of our normal properties. We ended up deciding to try this Hilton Garden Inn for the first time. It was pretty booked, seemed to be... More 

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Akron, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We had a lovely stay at this beautiful hotel. Staff was especially helpful with restaurant suggestions, etc. We will definitely stay here again. Price was reasonable too. Location was important for our visit to Otterbein University...10 minutes from campus.

Review collected in partnership with Hilton Garden Inn

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Seaforth, Canada
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was nice, the room was clean and well laid out. Very spacious. The staff were friendly. The complimentary drinks in the lobby were appreciated. The food was bland. Southwest orzo had no flavour, chicken wings were mushy.

Review collected in partnership with Hilton Garden Inn

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Pittsburgh, Pennsylvania
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was ok. I've stayed in a lot worse. For $140/night, I expected a little bit more. The staff was professional. I wouldn't say friendly but professional. The room appeared to be clean but the bed sucked! My husband and I did not sleep a wink. The adjustable firmness did not work, the air conditioner fan kicked on and... More 

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Cincinnati, Ohio
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a great location for Shopping and Restaurants. Front desk staff friendly and helpful. Good made to order breakfast with a buffet. Great value, Rooms are spacious and clean. Would definitely stay here again.

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Wadsworth, Ohio
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed a place to stay for a campus visit in the Columbus area, the price looked right, everything was just right--clean, well-appointed rooms, convenient location for our needs, reasonable rate, we were only there overnight, so it's a little tough to rate service, but we would absolutely visit again if we were looking for somewhere to stay in the... More 

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Atlanta, Georgia
Level Contributor
8 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Back in the late nineties, I came upon a Hilton Garden Inn for a stay on business. It quickly became my favorite chain and go to choice when available. The chain had a nice restaurant, a cozy bar, comfortable rooms with an adjustable bed. And the staff usually was very polite and friendly. Fast forward, yes, they have a place... More 

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Lisa L, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear AlexAtlanta14, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues with your bed and will work with our maintenance team to ensure this does not happen again. As well, we will take your comments regarding the television guide into consideration as... More 

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