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All 140 Columbus hotels

Hilton Garden Inn Columbus/Polaris

3.0 of 5 Hotel   |   8535 Lyra Drive, Columbus, OH 43240
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86%
Ranked #17 of 140 hotels in Columbus
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Barbara M Chicago, Illinois
  • Reviews (239)
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239 people have reviewed this hotel

Traveler rating
    138
    68
    19
    7
    7
See reviews for
58
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81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Came up for a long weekend for kids tournament near Ohio State. Every hotel was full. This place is clean and extremely well maintained. Bed is extremely comfortable. Earned a lot of Hilton points. We will be back again.

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Wheeling, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Room was very nice and clean. Bed was comfortable and the linens were very nice. The location was great, close to Polaris Mall, Target, several great restaurants. The area is beautiful and very clean. I would stay again!

Review collected in partnership with Hilton Garden Inn

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Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Picked hotel because of shuttle service. But it doesn't run on the weekend . Plus no free breakfast. Everything is ala cart. Room was clean and quiet. But kind of expensive for little service. Is fairly close to mall, but you have to cross the blvd to get to the mall. It was rainy and no sidewalks for parts of... More

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Jefferson, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Entrance open, airy, clean & fresh. Service excellent and friendly. Room/bath very clean, fresh, quiet and enough towels. Overall experience excellent - an all in one hotel for sleep, food, beverage, exercise (pool/hot tub & fitness room - you don't to leave and piece together your needs.

Review collected in partnership with Hilton Garden Inn

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1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Diana D, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to be airy, clean and fresh as well as the service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Yours in Hospitality, Lisa LaChance - General... More

Saint Augustine Beach, Florida
Top Contributor
100 reviews 100 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here for one night on a business trip. This is in an excellent location -- across the street from a great mall and multiple food choices, a 1/4 mile from a Target -- which proved handy when I realized I had forgotten several things when packing! This is a perfect location for travelers that are looking for quick... More

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1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Irishupfl, Thank you for taking a moment to share your experience. I am happy to hear you found the location convenient, and staff to be exceptionally friendly and helpful. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Yours in Hospitality, Lisa LaChance - General Manager More

Findlay, United States
1 review
3 of 5 stars Reviewed July 24, 2014

We were given keys to a room already occupied. We were met with a man standing in a towel. He was also quite surprised. Makes you wonder who could be given keys to your room. Later on return we could not get into our room and new keys had to be made. There seems to be an issue with rooms... More

Review collected in partnership with Hilton Garden Inn

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1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Sharon J, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer the you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes... More

Cleveland, OH, United States
1 review
5 of 5 stars Reviewed July 22, 2014

Although we arrived late and left early on our way to our ultimate vacation destination, staying at your hotel felt like a mini-vacation! The cleanliness, lovely decor and comfort of the room were quite a treat - as was the breakfast. Great value too.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Cathy G, Thank you for stopping at the Hilton Garden Inn Columbus Polaris on your way to your ultimate vacation. Glad you enjoyed everything about your stay. I hope your vacation turns out to be a blast, and full of great memories! Yours in Hospitality, Lisa LaChance More

Greenville, United States
1 review
3 of 5 stars Reviewed July 21, 2014

Beautiful lobby, larger rooms, very clean bathroom & shower, comfortable beds. Breakfast is $11 per adult & $5 for kids. Swimming pool was very cold, didn't stay in long. Hot tub was normal, warm at least. Complimentary internet was slow, took a long time to load anything.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Justin P, Thank you for taking a moment out of your time to let us know about your stay. Any feedback we can get from our guest on how well we are doing and things we can improve on are very beneficial. I would like to personally apologize that the swimming pool was not up to temperature, and the... More

Los Angeles, CA
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2014

This is a clean and comfortable hotel with all of the amenities you would expect from the Hilton Garden Inn including free hot breakfast. It's in a good location and has the added bonus of being an entirely non-smoking property (I was surprised to learn that not all of the hotels in that area are entirely non-smoking!).

Was this review helpful? Yes
1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

We are very proud of our housekeeping staff for keeping our rooms so clean. We are happy your stay was pleasing and comfortable. Thank you for making the Hilton Garden Inn Columbus Polaris your choice for lodging. Yours in hospitality, Lisa LaChance - General Manager More

Columbus Grove, Ohio
2 reviews
5 of 5 stars Reviewed July 17, 2014

Our weekend with the Hilton Garden Inn near Polaris Mall in Columbus, Ohio was a great experience. Even though our room was right near the elevators, it was very quiet, and the room was one of the cleanest we've stayed in. They provide Neutrogena products as their bathroom amenities, and that was a plus for me. Not only was the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
1Lilach1, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

I'm so excited to hear your stay was a great experience. Thank you for sharing your comments regarding your stay. We appreciate you staying with us, and look forward to seeing you again! Yours in Hospitality, Lisa LaChance - General Manager More

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Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Columbus #17 Romantic Hotel in Columbus #18 Family Hotel in Columbus
Hotel Class
Number of rooms
118

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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