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Hilton Garden Inn Columbus/Polaris

3.0 of 5 8535 Lyra Drive, Columbus, OH 43240
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Certificate of Excellence 2014
Hilton Garden Inn Columbus/Polaris
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Hilton Garden Inn Columbus/Polaris
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272 reviews from our community

Traveler rating
    151
    84
    23
    7
    7
See reviews for
63
60
15
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (55)
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fairport harbor, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

The staff at the hilton in Columbus/Polaris were very courteous and helpful. The were very approachable during our stay. Thats not always easy when dealing with a hockey tournament group! Would tell future groups in our area about our stay ,

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Chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff at the Hilton Garden Inn do a great job of welcoming and accommodating guests. The free shuttle service to and from the airport is what keeps me coming back time and time again. They make it so convenient for me to get business done during my travels and have been the friendliest staff I've meet in all my... More 

Review collected in partnership with Hilton Garden Inn

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for taking a moment to share your experience. I'm very happy to know you consistently have a great experience staying at our hotel. We appreciate you as our guest and we look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Lisa LaChance General Manager Hilton Garden Inn Columbus Polaris... More 

NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It snowed 5 inches on this night and when I went out to my rental car expecting to have to scrape the snow, it had already been done by the staff. This was a great way to start the day. The manager and his staff that did this are hero's for all of us that were there that night. Thank... More 

Review collected in partnership with Hilton Garden Inn

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for taking a moment to share your experience. Scraping snow off our guests cars is the least we can do to show we appreciate you as our guest. Thank you for staying with us. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Lisa LaChance General Manager Hilton... More 

Richfield, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Fantastic choice if you are staying in Polaris area with your family. Great rate relative to other hotels, laid-back but high-end feel from both appearance and the attitude of the staff. Also free wi-fi and kids under 12 get free breakfast. Have stayed at a few hotels in this area over the past few years as we have visited family... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you had a great experience and the hotel to your liking. Thank you for staying with us. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Lisa LaChance General Manager Hilton Garden Inn Columbus Polaris... More 

Louisville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very clean and well kept. All the staff was friendly and helpful. The bartender went above and beyond to make a strawberry mojito - which I had been craving! We arrived early and they offered to put us in a room that was ready so we wouldn't have to wait.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the service, staff, and cleanliness to your liking and was able to enjoy a strawberry mojito. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Lisa LaChance General Manager Hilton Garden Inn Columbus... More 

Spring Hill, Florida, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very impressed with staff and facility. Everything was super clean, breakfast was great, staff went out of their way to be helpful. Computer center just down the hall as I didn't bring our I Pad withus.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the staff, breakfast and cleanliness to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Lisa LaChance General Manager Hilton Garden Inn Columbus Polaris lisa.lachance@hilton.com 614-846-8884 More 

Pearland, Texas
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 12, 2014

Stayed here for business trip so proximity to Polaris was critical. Hotel staff very friendly and helpful, especially Doug who made a group of ladies feel welcome. Breakfast was yummy. Beds and pillows are ok, bed a little lumpy and frig rattled all night. Very clean rooms and nice, cozy lobby. Couldn't get alarm clock to work but most other... More 

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Angela W, Thank you for taking the time to give us feedback regarding your stay. We appreciate you staying with us and being our guest. Nice to hear the you felt welcomed and the staff was very friendly. We will look into the frig rattle and alarm clock thank you for letting us know. We look forward to you... More 

1 review
3 of 5 stars Reviewed December 10, 2014

Major problems with both. Our vehicle was vandalized and a number of personal items stolen, some having sentimental value beyond dollars and cents. We also had occasion to occupy three different rooms and the refrigerators were working in none of them. Don't depend on keeping anything cold, such as milk for your grandkids.

Review collected in partnership with Hilton Garden Inn

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HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Richardsu4951kv: Thank you for feedback on your recent stay with us, we are glad to hear your comments about our team member and hotel facilities. Our goal is not only to meet the expectations of our guests but to exceed them. I have address the refrigerator issues with my maintenance team to see what the issues are with them... More 

Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

Wish there was an in hotel restaurant to get lunch without needing to go out someplace. There for a business trip. Conference held in the hotel. Very accommodating staff from booking a room to answering needs while we were there.

Was this review helpful? Yes
HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for choosing Hilton Garden Inn Columbus/Polaris for your recent stay in Columbus. Glad to know our staff was very accommodating from booking a room to answering needs while you were here. I'm very sorry our restaurant and bar are closed during lunch hours. We do tend to make sure our meeting rooms clients are provided with a lunch... More 

Surprise, Arizona
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 22, 2014

Was here for a wedding. Front desk staff was very courteous and helpful. Really liked the ability to check in online and pick my own room. No one likes to be stuck by the elevator. Bed comfort was so-so, just a personal choice. Room was pretty quiet. HVAC made some noise, but did not bother us.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI Columbus P, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hello Duane B, Thank you for being our guest. I'm glad your stay was enjoyable and you were satisfied by our courteous and helpful staff. The e-check is getting more and more popular I'm glad that is a service you enjoy. We appreciate you staying with us. Look forward to having you as our guest again in the future. Yours... More 

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Additional Information about Hilton Garden Inn Columbus/Polaris

Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Hotel Style:
#7 Business Hotel in Columbus
#14 Romantic Hotel in Columbus
#18 Family Hotel in Columbus

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