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All 139 Columbus hotels

Hilton Garden Inn Columbus/Polaris

3.0 of 5 Hotel   |   8535 Lyra Drive, Columbus, OH 43240
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Hilton Garden Inn Columbus/Polaris

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Ranked #11 of 139 hotels in Columbus
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Tara H Columbus-Polaris, United States
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203 people have reviewed this hotel

Traveler rating
    117
    63
    12
    5
    6
See reviews for
47
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69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Columbus-Polaris, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hotel is relatively small but has spacious rooms and all the important amenities. Beds are supremely comfortable, rooms are clean and refreshed with pleasant aromas (like fresh cotton / sheets). Also, the staff at the HGI-Polaris are amazing and clearly committed to making your stay as pleasant as possible. They knowing many of their guests by name. I have stayed... More

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hi Tara, We are thrilled to see you back with us. Your great comments about our beds, rooms and staff mean a lot coming from such a loyal regular guest as yourself. Our staff was seriously happy to see you. Thank you so much for choosing us and sharing the great review. When you come back remember we owe you... More

Columbus, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stay at this hotel regularly for business and like that it is near lots of restaurants, shopping and entertainment. It's a clean hotel with a friendly staff. It's located a mile from the office so I can walk if it's a nice day.

Review collected in partnership with Hilton Garden Inn

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Hi Craig, We really appreciate reviews from our regular guests like you. Your loyalty is not taken for granted. Our staff always enjoys visits from our regular guest and we hope they feel like they are coming home when they return. And they are really motivated by such nice comments. Your right our location is the best. Everything you could... More

polaris, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room was very nice and the in room Jacuzzi was fantastic. The hotel bar had surprisingly cheap alcohol and was staffed with friendly bartenders. The fitness center was on the small side and often found myself waiting to use equipment. The biggest negative is that breakfast is not free!

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Elijah C Thank you for staying with us at the Hilton Garden Inn at Polaris and taking the time to write a review of your stay. We appreciate the nice comments about our Jacuzzi rooms. They are very comfortable and in high demand. We are glad you appreciate our friendly Bartenders they get complimented all the time. Our fresh... More

Suamico, Wisconsin
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the second time in the past six months my wife and I have stayed at this hotel. It is an excellent hotel but, this time, we experienced an uncomfortable situation. Early Saturday morning, April 13th, the fire alarm started going off at 7:07 a.m. As we got out of bed and started getting on some clothes the alarm... More

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Michael, We really appreciate your loyalty to our hotel. It is great that you have experienced our property more than once and that you enjoy staying with us. I am very sorry for the uncomfortable situation you experienced with the fire alarm. At the same time we were having issues with our switchboard. I am also very sorry that... More

Medina, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn of Polaris, Ohio is outstanding in all aspects of superior hotel accommodations! The friendliest, sincerest staff we have ever been greeted by and beautiful surroundings with a garden décor that is serene and welcoming. Bar and Restaurant were great with the rooms being very clean and relaxing. We recommend this hotel without a doubt!

Review collected in partnership with Hilton Garden Inn

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Gary, Thank you for staying with us at the Hilton Garden Inn at Polaris. We are really glad you enjoyed your stay and appreciate the great review. Our staff gets mentioned all the time for their friendliness and helpfulness. Our new renovated lobby (Pavilion) area with the colorful garden theme is very attractive and comfortable. There is an area... More

Dayton, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We got a great discount for being AAA members. The staff was polite and service was quick during check in. Our room was a king and we loved it for the price we paid, very clean and had all necessary amenities. Even a Kuerig for coffee! There is a small pool, jacuzzi, workout room, laundry, bar/restaurant, and a 24 hour... More

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you for staying with us and for the very nice review of our Hilton Garden Inn Polaris. Thanks for mentioning the great value, how clean our property is and how polite you found our staff. We pride ourselves in all of that. And are pleased when our guests tell us we succeeded. I am very sorry about the false... More

Dubois, Pa
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had another enjoyable stay at the Hilton Garden Inn Polaris. We have stayed previously and have never been disappointed. It's a great location, lots of shopping around and the choice of good restaurants in the area is wonderful. Highly recommended. I'm sure we will return the next trip we have to Columbus.

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Joseph, As a frequent guest your loyalty is really appreciated as well as your valued comments. And just knowing that you have never been disappointed means a lot to our team. Hilton Garden Inn Polaris is a great value, an exceptionally clean hotel, our new lobby and Garden Grill renovation are beautiful and our service is awesome. So thank you... More

Lowellville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great employees. It was a pleasure meeting the employees. They were gracious and helpful if I needed directions or a ride within a five-mile radius. They also provided a number for a taxi service in case I was out of their pick-up range. The rooms were spotless and the service was exceptional. One suggestion, though, would be softer mattresses.

Review collected in partnership with Hilton Garden Inn

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

.Jean, Our team appreciates you taking the time to review your stay with us. Our staff receives so many great compliments about the way they take such great care of our guests. We are very proud of them. Nothing is more important than cleanliness. Our housekeeping staff keeps our rooms and property so clean. We thank you for mentioning that... More

Ottawa, United States
1 review
4 of 5 stars Reviewed March 16, 2014

Brought two teenage girls to town for a Saturday conference and decided to come to town a day early to do shopping at Polaris Mall. We shopped until the mall closed and then did late check in at the Hilton Garden Inn (had made reservations the night before). Upon arrival had very speedy check-in and quick room service to supply... More

Review collected in partnership with Hilton Garden Inn

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Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

We are so glad you had such a nice shopping weekend with the girls. There is so much great shopping right here at Polaris. We appreciate you mentioning the great service from our staff. Our guests tell us that often but we always appreciate hearing it. Hilton Garden Inn is the best value in Polaris with our nice very clean... More

Green, Ohio
2 reviews
4 of 5 stars Reviewed March 13, 2014

Clean and inexpensive. Quality accommodations. Sofabed too. No free breakfast, but hot breakfast available for $9.95 per adult. Kids eat free. Pool freezing. Probably 70 degrees vs what should be 80-85 degrees.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bill Q, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Thank you so much for staying with us as well as the great review. We appreciate your nice comments mentioning the cleanliness of our hotel. We are glad you know that Hilton Garden Inn is the best value in Polaris. Even our fresh cooked to order breakfast and buffet is a great value for only $9.95. And yes kids 12... More

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Additional Information about Hilton Garden Inn Columbus/Polaris

Also Known As:
Hilton Garden Inn Columbus/Polaris Hotel
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Columbus
Hilton Garden Inn Polaris
Hilton Columbus
Columbus Hilton
Hilton Garden Inn Columbus/Polaris Ohio
Address: 8535 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Columbus
#9 Business Hotel in Columbus
#15 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbus/Polaris 3*
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