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Hilton Garden Inn Columbus/Polaris

#20 of 142 Hotels in Columbus
Certificate of Excellence
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8535 Lyra Drive, Columbus, OH 43240
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Hilton Garden Inn Columbus/Polaris
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Hilton Garden Inn Columbus/Polaris
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323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dayton Ohio
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed overnight on a Sat. and enjoyed it. Room was clean and although the "preorder" of foam pillows (vs the feather pillows) wasn't done ahead of time, they sent someone to the room right away to take away the feather bedding. A little awkward while we waited as he remade the bed, but I was glad they took care of... More 

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Ky
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

They have a small cold/hot breakfast for quick "grab and go" , but also will personally make omelets and eggs. Nice selection of teas and coffee "to go" available in lobby all day. Room quite, clean and nice. Second stay and would return.

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Cincinnati, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My family selected this hotel as a stopping point on our road trip to Pennsylvania. It's close to many Columbus attractions, family dining, and shopping. Great service, clean indoor pool area, and low rates! We booked again for our return trip.

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Columbus, Ohio, United States
1 review
4 of 5 stars Reviewed 1 week ago

A surprisingly pleasant experience. Hotel was well staffed at the time of our stay. The weather was extremely hot and humid, but our rooms were cool and comfortable. We chose this hotel for its location and will probably use it again when we next visit Columbus.

Review collected in partnership with Hilton Garden Inn

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Saint Clairsville, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was greeted and welcomed. The staff here were great. The room was very quiet even considering that there was a baseball team of younger players staying there! The location was perfect and very accessible to the highways and across from the Polaris Fashion Mall.

Review collected in partnership with Hilton Garden Inn

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Augusta,GA, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn/Polaris was an excellent choice for our business trip. I used the digital check-in and that went well. Everything was ready when I got to the hotel only spent a couple of minutes at the front desk. The staff was curious and helpful in find local entertainment and restaurants. I loved my stay at the Hilton Garden... More 

Review collected in partnership with Hilton Garden Inn

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Cuyahoga Falls, Ohio
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is easy to get to, it's literally one turn off Rt 71. It's near every shopping and dining experience that you could want. Great for family or business. If you need to go elsewhere in Columbus it's very easy to get to main routes. The kids like all the shopping, food and activities nearby. The decor is updated,... More 

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Atlanta, Georgia
Level Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed one night on business and was a little disappointed. Garden Inn's are usually awesome. Overall it was a bit out dated and needed some upgrades. The sink was slow to drain, the toilet seat would not stay up without holding it and there was a odd smell that came out of the AC unit. Overall, the staff was... More 

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St. Louis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A beautiful hotel in Columbus with plenty to do within 10 miles. The staff was wonderful and very helpful from prior to arrival all the way through checkout. As a former employee I'm glad to see that this property has kept it's upkeep as well as quality of service and employees. Looking forward to my next time in town in... More 

Review collected in partnership with Hilton Garden Inn

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Independence, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Booked rooms for a team and parents. Were told we would all be on the same floor. NEVER HAPPENED. Expensive room rate for what we received in service. Pool was more like a large tub. Cooling system was out dated and extremely noisy.

Review collected in partnership with Hilton Garden Inn

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Lisa L, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review

Dear Mark M, Thank you for your review. I apologize that you were not happy with the room assignments during your recent trip. We strive to accommodate all reservations but occasionally cannot meet every room request. As well, I've worked with maintenance to fix the noise issue you described, however I apologize that it wasn't resolved sooner. Thank you again... More 

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