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Quality Inn & Suites

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4850 Frusta Drive, Columbus, OH 43207 (Formerly Sleep Inn)
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Quality Inn & Suites
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Quality Inn & Suites
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Quality Inn & Suites
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71 reviews from our community

Traveler rating
    29
    20
    5
    6
    11
See reviews for
17
12
6
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (11)
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Johnstown, Pennslyvania
Top Contributor
68 reviews 68 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed yesterday NEW

We stayed here with a group. Our first clue that it was not going to be good was the lobby. Very open with two worn couches, about 5 small tables for breakfast, and a group of guys with a cooler of beer. Our room was on the second floor which smelled of smoke. Hand rail on steps was black with... More 

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Morgantown, West Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Quality Inn and Suites Obetz is a great hotel to stay at, I figured that out when the hotel was booked when I got there, but luckily I had a reservation. It was a great hotel, the staff was very friendly and welcoming. Next time I am in Columbus, I will definitely go back. Even though I did not get... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again... More 

Beaverton, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel to stay in. Staff were friendly. Clean rooms and great breakfast. I would stay there again. It was a nice place to break up our long drive home. The front desk checkin employee was extremely nice upon arrival.

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Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Los Angeles, California
Top Contributor
91 reviews 91 reviews
88 hotel reviews
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed March 30, 2015

I have to start off by saying I have been a long time customer of Choice Hotels over 8 years and a Choice Platinum Elite Member. This hotel has the worse customer service I have ever seen. We had reservations for last Saturday both the Choice website as well as the confirmation email stated check in was 2pm local hotel... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Travelers are raving about these Columbus hotels

Atlanta, Georgia
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 28, 2015

I had the misfortune of staying here almost 1 week. If you don't have a car, there is nothing at this Obetz OH location, unless you enjoy walking. I even asked if their shuttle could take me to the nearest grocery store, no was the answer. Very unfriendly, very cold people here. Last time I ever use this chain of... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to bring this to our attention regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Jackson, Mississippi
1 review
5 of 5 stars Reviewed March 1, 2015

The staff was very friendly and helpful. The round about are confusing. The young guy at the desk gave me good directions to get around that. When I got to the hotel I asked for 2 beds with just me and I didn't get questioned why I need 2 beds. I always ask for 2 beds when I stay at... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Parkersburg, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

We enjoyed our stay and we were especially impressed by how courteous the entire staff was. We had been in our room for less than 10 minutes when we received a call from the front desk asking if our room was to our liking and if there was anything we needed.

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Thompson, Ohio
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 24, 2015

We were very disappointed when upon entering the door to our non smoking hotel room it smelled strongly of cigarette smoke and so did the whole room after we entered. We spoke with the front desk to let them know and the young lady said it could be coming through the vents of the floor above but how is that... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Waverly, Ohio
1 review
4 of 5 stars Reviewed February 17, 2015

I was pleasantly impressed with this hotel. Very clean and staff was kind and accommodating. If I need to stay in town again I will definitely come back to this Hotel. It looks plain on the outside and not very pleasant. But when you walk in it is warm and clean and the lady that greeted me had a sincere... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Jacksonville Beach
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

I recently stayed at this hotel for 6 days, and I couldn't be more satisfied. I spoke with Cathy, prior to checking in and I explained that with my work situation, I did not know how long my stay would be, or if I would be able to take advantage of the weekly rate. Cathy went out of her way... More 

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

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