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Quality Inn & Suites

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4850 Frusta Drive, Columbus, OH 43207 (Formerly Sleep Inn)
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Best prices for: 1 room 1 guest
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Quality Inn & Suites
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Quality Inn & Suites
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Quality Inn & Suites
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68 reviews from our community

Traveler rating
    27
    20
    5
    6
    10
See reviews for
17
11
5
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • All months
    (68)
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    (8)
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    (22)
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Los Angeles, California
Top Contributor
87 reviews 87 reviews
84 hotel reviews
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have to start off by saying I have been a long time customer of Choice Hotels over 8 years and a Choice Platinum Elite Member. This hotel has the worse customer service I have ever seen. We had reservations for last Saturday both the Choice website as well as the confirmation email stated check in was 2pm local hotel... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had the misfortune of staying here almost 1 week. If you don't have a car, there is nothing at this Obetz OH location, unless you enjoy walking. I even asked if their shuttle could take me to the nearest grocery store, no was the answer. Very unfriendly, very cold people here. Last time I ever use this chain of... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to bring this to our attention regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Jackson, Mississippi
1 review
5 of 5 stars Reviewed March 1, 2015

The staff was very friendly and helpful. The round about are confusing. The young guy at the desk gave me good directions to get around that. When I got to the hotel I asked for 2 beds with just me and I didn't get questioned why I need 2 beds. I always ask for 2 beds when I stay at... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Parkersburg, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

We enjoyed our stay and we were especially impressed by how courteous the entire staff was. We had been in our room for less than 10 minutes when we received a call from the front desk asking if our room was to our liking and if there was anything we needed.

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Thompson, Ohio
1 review
2 of 5 stars Reviewed February 24, 2015

We were very disappointed when upon entering the door to our non smoking hotel room it smelled strongly of cigarette smoke and so did the whole room after we entered. We spoke with the front desk to let them know and the young lady said it could be coming through the vents of the floor above but how is that... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Waverly, Ohio
1 review
4 of 5 stars Reviewed February 17, 2015

I was pleasantly impressed with this hotel. Very clean and staff was kind and accommodating. If I need to stay in town again I will definitely come back to this Hotel. It looks plain on the outside and not very pleasant. But when you walk in it is warm and clean and the lady that greeted me had a sincere... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Jacksonville Beach
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

I recently stayed at this hotel for 6 days, and I couldn't be more satisfied. I spoke with Cathy, prior to checking in and I explained that with my work situation, I did not know how long my stay would be, or if I would be able to take advantage of the weekly rate. Cathy went out of her way... More 

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Stryker, OH
Top Contributor
50 reviews 50 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 13, 2014

Actually, I would place the rating between 3 and 4. The outside appearance was very plain. And, the road construction in the area doesn't help. But, when you walk through the doors, it's as if a transformation takes place. The lobby is small but modern. The morning and evening desk staff was very friendly and were attentive to your needs.... More 

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear JWilliam, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Ashville, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

I deal with this Hotel on a daily basis for Business. They have been outstanding to deal with no matter the circumstance. I would highly reccomend this hotel to anyone visiting the Central Ohio area. It is clean, the staff is second to none, and the location is close to many beautiful attractions.

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Mike, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Senior Contributor
37 reviews 37 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 13, 2014

I stayed for a week while doing some work in the area. The only bad thing was the breakfast. The biscuits for the biscuits and gravy were hard as a rock every day but one. Also the windows were all blocked from opening at all, but this may be to reduce noise from the Semi's going in and out of... More 

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

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