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All 141 Columbus hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   4850 Frusta Drive, Columbus, OH 43207 (Formerly Sleep Inn)
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Ranked #79 of 141 Hotels in Columbus
A recent review
4 of 5 stars reviewed 2 weeks ago
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59 reviews from our community

Traveler rating
    23
    19
    4
    4
    9
See reviews for
16
11
3
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (59)
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    (5)
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    (22)
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    (18)
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    (14)
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Senior Contributor
34 reviews 34 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for a week while doing some work in the area. The only bad thing was the breakfast. The biscuits for the biscuits and gravy were hard as a rock every day but one. Also the windows were all blocked from opening at all, but this may be to reduce noise from the Semi's going in and out of... More

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Duluth, Georgia
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is OK. Clean. What I typically expect from a Quality Inn. Check in was friendly but slow. I assumed she was new. But the breakfast was not stocked and the staff was arguing in front if guests and the girl was trying to pull the guests into the argument on her side. The waffle mix was one side too... More

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Bonnie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Corbin, Kentucky
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

OK,let me start by saying room was free due to attending an orientation. With that said, motel was clean, breakfast had an ok selection, but, creamer was bad first day, and never replaced for 3 days, 1 trash can was overflowing and there weren't many people there, ran out of forks, bagels, muffins, no spray for waffle iron caused several... More

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to contact me regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Intended to stay for three nights, had to leave on third night due to a family emergency in Cleveland, OH. We intended to leave first thing in the morning due to our terrible stay before the family emergency. We were told to contact management about a refund, we will be in touch with them soon to discuss that. Room smelled... More

Was this review helpful? Yes
Kathy110613, Manager at Quality Inn & Suites, responded to this review

Dear Dena, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 10, 2014

My first impression in the lobby is my shoes are sticking to the floor. As I walk to the room the indoor pool looks like it needs to be cleaned. I walk in to the first room in an all non smoking hotel, it smells like an ashtray. I go back to the lobby and the front desk staff is... More

Was this review helpful? Yes 2
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

GLADWIN
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

The staff was very friendly, the breakfast had a wide variety of items to choose from and the place was very clean I would recommend to others to stay there. It was close to the things we wanted to see and do on this vacation.

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Maryland Line, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 6, 2014

Very dirty hotel rooms. No towels in bathroom. Unfriendly and un accommodating front desk staff. Elevators not working three days in a row. Pool dirty and non functioning. I would not recommend this hotel to anyone.

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites South/Obetz. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your dissatisfaction's on your recent visit. I have shared your feedback with the entire staff to ensure we handle these types... More

Wheeling, West Virginia
Top Contributor
123 reviews 123 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 26, 2014

stayed at this hotel for 2 nites, wasnt pleasent! the room they first checked us into was dirty the beds had dirty sheets the bathroom had dirty towels on the floor and garabe in the can they moved us to another room, at first it appeared to b clean, we turned the beds down the beds had dirty sheets with... More

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites South/Obetz. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your dissatisfaction's on your recent visit. I have shared your feedback with the entire staff to ensure we handle these types... More

Folcroft, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 14, 2014

Hotel room was for the most part clean. I did find some unwanted long hairs near the bathroom - yuck. Bed was comfortable, TV stations were cool - but the TV must have been at least 15 years old. If you're going to upgrade your hotel, upgrade the TV please! Breakfast area was nice - the breakfast attendant was very... More

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Berea, Ohio
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 21, 2014

Rachel at the Front Desk was super accommodating,friendly, and professional. Nice hotel, clean, great breakfast and super breakfast hostess. Rooms were clean and fresh. Only complaint is thin walls. If late night guests arrive and are less than mindful if can get noisy. But no other complaints.

Was this review helpful? Yes 2
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

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Additional Information about Quality Inn & Suites

Address: 4850 Frusta Drive, Columbus, OH 43207 (Formerly Sleep Inn)
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 59
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Also Known As:
Sleep Inn Columbus
Columbus Sleep Inn
Quality Inn & Suites Columbus, Ohio

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