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Quality Inn & Suites

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4850 Frusta Drive, Columbus, OH 43207 (Formerly Sleep Inn)
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75 Reviews from our TripAdvisor Community

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Traveler rating
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • German first
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    (13)
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    (24)
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    (18)
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Struthers, Ohio, United States
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Chose this Quality Inn due to location by Scioto Downs. Still had to drive about 10 - 15 minutes but not a problem. The Garmin got us there and back a couple of different routes. First time ever that a we got a check-in call from the front desk asking if everything was to our liking. Nice touch. Breakfast was... More 

Was this review helpful? Yes
Dawn H, General Manager at Quality Inn & Suites, responded to this review

Thank you for commenting on your recent stay here at the Quality Inn & Suites. We rely on our guest comments to find ways to improve our service. Dawn Hedges General Manager More 

Erie, Pennsylvania
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Having our annual trip to Obetz for the Memorial Tournament and visit our friends. Check-in was minimal and our keys didn't work as usual. Room was always clean and in order. Has a pool/fitness center,but didn't use. Little breakfast area however was disappointing. Same hot choice everyday. Sausage and gravy. Hope you like this!. Fault of the hotel. Both days... More 

Was this review helpful? Yes
Dawn H, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking time to comment on your recent stay. I can assure you that the breakfast staff has been through training and they are now better equipped to handle our guest's breakfast needs. As the new manager my desire is for everyone that stays here have an exceptionally good stay. I apologize the we did not provide the... More 

1 review
1 of 5 stars Reviewed May 28, 2015 via mobile

I'd have left the first night if my company wasn't paying to put me up here. The ac and heater didn't work, the pillows were horrible and smelled, the towels were dirty, the shower curtain rod was about to fall down, the curtain had mildew, the wallpaper was peeling and in places held up by masking tape. if you are... More 

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Huntsville, Alabama
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed two nights while attending a local festival. The room was clean and the hotel was quiet. The motel is farily easy to get to off of the by-pass highway. The free breakfast was above average, with an almost too helpful attendant.

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Johnstown, Pennslyvania
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 stars Reviewed May 23, 2015

We stayed here with a group. Our first clue that it was not going to be good was the lobby. Very open with two worn couches, about 5 small tables for breakfast, and a group of guys with a cooler of beer. Our room was on the second floor which smelled of smoke. Hand rail on steps was black with... More 

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Morgantown, West Virginia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2015

Quality Inn and Suites Obetz is a great hotel to stay at, I figured that out when the hotel was booked when I got there, but luckily I had a reservation. It was a great hotel, the staff was very friendly and welcoming. Next time I am in Columbus, I will definitely go back. Even though I did not get... More 

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Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again... More 

Beaverton, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2015

This was a great hotel to stay in. Staff were friendly. Clean rooms and great breakfast. I would stay there again. It was a nice place to break up our long drive home. The front desk checkin employee was extremely nice upon arrival.

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Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Los Angeles, California
Level Contributor
91 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed March 30, 2015

I have to start off by saying I have been a long time customer of Choice Hotels over 8 years and a Choice Platinum Elite Member. This hotel has the worse customer service I have ever seen. We had reservations for last Saturday both the Choice website as well as the confirmation email stated check in was 2pm local hotel... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Atlanta, Georgia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed March 28, 2015

I had the misfortune of staying here almost 1 week. If you don't have a car, there is nothing at this Obetz OH location, unless you enjoy walking. I even asked if their shuttle could take me to the nearest grocery store, no was the answer. Very unfriendly, very cold people here. Last time I ever use this chain of... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to bring this to our attention regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Jackson, Mississippi
1 review
5 of 5 stars Reviewed March 1, 2015

The staff was very friendly and helpful. The round about are confusing. The young guy at the desk gave me good directions to get around that. When I got to the hotel I asked for 2 beds with just me and I didn't get questioned why I need 2 beds. I always ask for 2 beds when I stay at... More 

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

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