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All 140 Columbus hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   4850 Frusta Drive, Columbus, OH 43207 (Formerly Sleep Inn)
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Ranked #67 of 140 Hotels in Columbus
A recent review
4 of 5 stars reviewed 4 weeks ago
MICHELLE G GLADWIN
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55 reviews from our community

Traveler rating
    23
    18
    2
    4
    8
See reviews for
16
11
3
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • All months
    (55)
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    (5)
  • Jun-Aug only
    (22)
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    (14)
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    (14)
All months
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My first impression in the lobby is my shoes are sticking to the floor. As I walk to the room the indoor pool looks like it needs to be cleaned. I walk in to the first room in an all non smoking hotel, it smells like an ashtray. I go back to the lobby and the front desk staff is... More

Was this review helpful? Yes 2
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

GLADWIN
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The staff was very friendly, the breakfast had a wide variety of items to choose from and the place was very clean I would recommend to others to stay there. It was close to the things we wanted to see and do on this vacation.

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Maryland Line, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 6, 2014

Very dirty hotel rooms. No towels in bathroom. Unfriendly and un accommodating front desk staff. Elevators not working three days in a row. Pool dirty and non functioning. I would not recommend this hotel to anyone.

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites South/Obetz. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your dissatisfaction's on your recent visit. I have shared your feedback with the entire staff to ensure we handle these types... More

Wheeling, West Virginia
Top Contributor
99 reviews 99 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 26, 2014

stayed at this hotel for 2 nites, wasnt pleasent! the room they first checked us into was dirty the beds had dirty sheets the bathroom had dirty towels on the floor and garabe in the can they moved us to another room, at first it appeared to b clean, we turned the beds down the beds had dirty sheets with... More

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites South/Obetz. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your dissatisfaction's on your recent visit. I have shared your feedback with the entire staff to ensure we handle these types... More

Folcroft, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 14, 2014

Hotel room was for the most part clean. I did find some unwanted long hairs near the bathroom - yuck. Bed was comfortable, TV stations were cool - but the TV must have been at least 15 years old. If you're going to upgrade your hotel, upgrade the TV please! Breakfast area was nice - the breakfast attendant was very... More

Was this review helpful? Yes 1
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Berea, Ohio
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 21, 2014

Rachel at the Front Desk was super accommodating,friendly, and professional. Nice hotel, clean, great breakfast and super breakfast hostess. Rooms were clean and fresh. Only complaint is thin walls. If late night guests arrive and are less than mindful if can get noisy. But no other complaints.

Was this review helpful? Yes 2
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Greensburg
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

we stayed here on our way home.it was very nice,nice size room very clean.the front desk was very friendly.. good customer service.breakfast was good..one of the best Quality Inns we have stayed in for some time.bed was very comfortable.its a little trickey geting into.i will stay there again.thank you

Was this review helpful? Yes
Kathy110613, General Manager at Quality Inn & Suites, responded to this review

Dear Ma'am/Sir, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Wheelersburg, Ohio
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 10, 2014

My wife and I used Choice Points to stay for a getaway to Columbus. We were pleasantly surprised with the very clean large room and comfortable beds. We have gotten very less usually for the number of points we used at other Choice properties. The breakfast was better than expected. Not a full course meal, but hot and fresh. Pool... More

Was this review helpful? Yes 1
mluhrman, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your kind words! We appreciate the time it takes to review a property and value all the feedback we receive from our guests. People use Trip Advisor to determine their lodging selections and we use the feedback to try to provide an excellent experience for our guests. Once again, thank you and I hope you... More

Erie, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2014

My fiancé and I stayed at this Quality inn for 2 nights. it was very clean and nice.All the staff were friendly.Especially the desk clerks Liz and Belinda. They are both friendly women and know how to provide excellent customer service.They really made us felt welcome and at home.What a difference that makes!You have to 2 excellent employees at this... More

Was this review helpful? Yes 1
mluhrman, Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to review our property! We greatly value and appreciate the feedback from our guests. I am glad we were able to provide great service and hope to see you the next time your travels bring you to the area! More

Fort Collins, Colorado
Top Contributor
269 reviews 269 reviews
27 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed October 22, 2013

We ended up here on a busy Fall Saturday night while passing through town. It is a bit away from downtown but convenient to the expressway and adjacent to a commercial/industrial park that is quiet on the weekend. There did not seem to be too many other services nearby but we were spending our time downtown so that didn't matter.... More

Was this review helpful? Yes 2
mluhrman, Manager at Quality Inn & Suites, responded to this review

Thank you so much for your kind words! More and more people today use TripAdvisor to determine their lodging choices. We appreciate the time it took to review our property and I am thrilled we were able to accommodate your needs on a busy night! We look forward to your next stay! More

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Additional Information about Quality Inn & Suites

Address: 4850 Frusta Drive, Columbus, OH 43207 (Formerly Sleep Inn)
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 59
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Also Known As:
Sleep Inn Columbus
Columbus Sleep Inn
Quality Inn & Suites Columbus, Ohio

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