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La Quinta Inn & Suites Columbus West - Hilliard

#39 of 141 Hotels in Columbus
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5510 Trabue Rd, Columbus, OH 43228
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1 room 1 guest
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La Quinta Inn & Suites Columbus West - Hilliard
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211 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (211)
  • Mar-May only
    (52)
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    (28)
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Arnold Mo.
Level Contributor
128 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed fro business. Nicely appointed although older. Very clean yet dated. Staff was very friendly and helpful. Could not beat the price. Very close to the highway and local restaurants. Perfect for passing through. We stayed on our trip to the east coast both ways for an overnight stop over.

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Steubenville
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

The room was very nice and staff very efficient and friendly. Everything was clean and beds comfortable. The only problem was I was on 3rd floor, room 312. There must have been a huge fan on the roof that ran continuously. It was hard to sleep from the noise. Other than that, I would stay here again.

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ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

Thank You so much for taking your time to provide us your valuable feedback. We are happy to hear that you enjoyed your stay and able to have good night sleep on our pillow top mattress that our guests really love and appreciate. Consistent quality and service makes our valuable guests keep coming back. Thank You for choosing La Quinta... More 

Mentor, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

From the torn carpet outside our door to the soiled couch and "touched up" wall paints, we cannot imagine that you gave it a three star rating. The dining area and room showed a lack of good management, Yes, the bed was comfortable...but everything else was disgusting.

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ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

I appreciate you taking the time to tell us about your experience at La Quinta Columbus West - Hilliard. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your... More 

Bato, Philippines
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 28, 2015

We spend 6 weeks in this location and it was an average stay. The rooms are big, the bed is good. The water pressure was horrible. Fluctuating non stop and never a good water flow from the shower or the taps. Same for the "high speed" internet connection. Don't expect to watch streaming Netflix or download a movie from iTunes.... More 

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ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

Dear Alan Brown: I’ve received your review of La Quinta Columbus West - Hilliard. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. We like to assure you that we are taking... More 

Winston-Salem, United States
1 review
3 of 5 stars Reviewed July 27, 2015

The room itself was acceptable, but the staff should have done a better job placing guests. We wanted to sleep and were placed across from the pool (stayed open beyond 10:00 PM) and down the hall from the kitchen/social area. A softball team was also at the hotel, so there was constant noise, loud vices, slamming doors, thumping above us... More 

Review collected in partnership with La Quinta

Was this review helpful? Yes
ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

I’ve received your review of La Quinta Columbus West - Hilliard. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s... More 

Windsor, Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 20, 2015

We stayed here for three nights. DON'T STAY ON THE FIRST FLOOR. It was so noisy. The breakfast was a joke! The toaster took three times before you could get any colour on the toast and then it was too hard. The cereal is in a container how do you know how long it has been sitting in there? Nothing... More 

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ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

Thank You for taking your valuable time to share your feedback. It is heart broken that you had not good experience during your stay. It is unfortunate that Softball team was right around your room on same floor with many kids. We want to assure you that this is not our service culture and we are taking your feedback very... More 

Horicon, Wisconsin
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 20, 2015

We stayed here with my daughters softball team from Thursday to Sunday. It was an average hotel. The Lobby area was nice to sit as a group and hang out although it is directly next to the registration desk so if there are people in the lobby and at the desk it is very hard to check in and actually... More 

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ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

Thank you Sherry for taking your time to provide us feedback. It is unfortunate that you did not had excellent experience. We want to assure you that all mentioned suggestions are being taken to consideration. We do have central exhaust system in guest room bathrooms and not individual fan to avoid noise by exhaust fan in bathroom. We are glad... More 

Columbus, Ohio
Level Contributor
113 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 20, 2015

Love love love this chain! I need pet friendly hotels when I travel and u really can't beat this chain. Super nice property, clean and has spacious rooms. Amenities are decent and the towels and sheets are super comfy and soft. Lots of pillows and they are nice and fluffy! U can't go wrong with this property. The staff is... More 

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Gettysburg, Pennsylvania
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 17, 2015

We had never been to a La Quinta before. We had such a good experience. The guy that checked us in was so nice and had a great attitude! The building is modern, which we really appreciated. The room itself was very comfortable. The pool was a great temperature! We had a great time and will be back the next... More 

Was this review helpful? Yes
ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

We are really happy to hear you had wonderful stay and want to appreciate on behalf of entire team at La Quinta Inn & Suite Columbus West/Hilliard for taking your valuable time to provide us five star review. We are glad that you were able to enjoy all amenities what hotel offers to all our valuable guests. "We Are Here... More 

Arizona
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 12, 2015

Upon arrival the front desk attendant, Adam, offered a choice of rooms for convenience or 'mellowness'. That is a rarity and a pleasant greeting. He was exceedingly accommodating and welcoming. The room is spacious, clean, and well-organized. The hotel is convenient and with an ample choice of good restaurants in the area.

Was this review helpful? Yes
ketan d, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

Thank You so much to take your valuable time to provide us your wonderful feedback and sharing your experience. We are truly appreciate your detail assessment and recognizing our service culture we carry at our hotel. I will make sure to share your feedback with rest of the team at La Quinta Inn & Suites Columbus West/Hilliard location. We really... More 

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