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La Quinta Inn & Suites Columbus West - Hilliard

#37 of 142 Hotels in Columbus
Certificate of Excellence
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5510 Trabue Rd, Columbus, OH 43228
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La Quinta Inn & Suites Columbus West - Hilliard
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La Quinta Inn & Suites Columbus West - Hilliard
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182 reviews from our community

Traveler rating
    85
    57
    22
    6
    12
See reviews for
71
33
20
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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East TN
Top Contributor
137 reviews 137 reviews
101 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is in a convenient location, close to everything on the west side. Staff is knowledgeable, friendly and customer focused. Rooms are clean. Pet friendly. The hotel is aging and in need of a complete update.

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Lakewood, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I can only believe that the bad reviews of this motel were done by people who did not have the location correct. Either that or they were disgruntled employees. After getting the room through an online discount travel website, that does not provide the motel name before hand, I read the reviews. Some of the negative reviews concerned me. The... More 

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HolidayInnExpPolaris, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

Thank you so much putting out thoughts and sharing your wonderful stay at La Quinta Inn & Suite Columbus West. Team at our hotel is passionate about guest service. As always we really appreciate our guest's feedback and try hard to improve and keep our service and product quality to highest possible level. Looking forward to see you soon when... More 

Delphos, Ohio
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in Columbus for an AAU Basketball tournament and stayed at the La Quinta. I booked 3 rooms and requested they be together at the last minute. They were almost sold out but was able to accommadate us. When we got to our rooms they were very nice and updated. The rooms were spacious and the beds were very... More 

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HolidayInnExpPolaris, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

We appreciate you taking the time to tell us about your experience at La Quinta Columbus West - Hilliard. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your... More 

Potomac, Maryland
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Upbeat, clean, and all the amenities you would need for a quick stay. Rooms were clean, newer, flat screen TV, hotel staff nice, free breakfast better than normal for complimentary. Easy on/off the highway and many stores and restaurants moments away.

Review collected in partnership with La Quinta

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HolidayInnExpPolaris, General Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

We like to thank you for taking your valuable time to provide us your feedback! I’m pleased to hear that you had such an enjoyable stay at Columbus West - Hilliard La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to... More 

los angeles
Top Contributor
55 reviews 55 reviews
35 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I recently traveled cross country with 2 cats. Because of their pet friendly policy. I stayed at La Quinta. This one was probably the worst of the 3 I stayed in. Older style La Quinta. Definitely looks a little worn. Furniture in the room was a bit shabby. The elevator was dirty. I had stayed at a nice La Quinta... More 

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HolidayInnExpPolaris, Manager at La Quinta Inn & Suites Columbus West - Hilliard, responded to this review

We like to thank you for taking your time to provide your valuable feedback. It is unfortunate that you did not had excellent stay at this Inn. Please accept our sincere apology, also we like to reconfirm that it was this particular LaQuinta Inn location. We request you to provide us your contact information so we can discuss more and... More 

Wapakoneta, United States
1 review
4 of 5 stars Reviewed March 31, 2015

Easy drive to downtown Columbus Ohio convention center. Lots of great and close places to eat at this location. There is a Walmart right next doorl Rooms were clean and indoor pool nice and clean. Staff was nice and friendly, too.

Review collected in partnership with La Quinta

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Falmouth, Massachusetts
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 26, 2015

We stay at LaQuintas as they take dogs and we travel with one. Great inconsistency from hotel to hotel. This one is very shabby and not well maintained. Last night we stayed one in Harisburg Pa. that was great. Cannot recommend it

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Martinsburg, WV
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 9, 2015

We stayed for the weekend in this hotel and it was very nice and quiet. We were on the 2nd floor with a king bed. Room was clean and big. The heater worked very well. Pool: not really big enough to swim in. Gym: just 3 pieces of cardio equipment but there is a L.A. Fitness right up the street.... More 

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Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 6, 2015

Never experience the kind of stay at a LaQuinta before this property. The stay was for business and didn't have a luggage cart, thus carrying my belongings to the 3rd floor room. Could not received an important phone call even after emailing the party my room number. The occupants next door to my room had a wild party with loud... More 

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Mechanicsburg, Pa, United States
1 review
4 of 5 stars Reviewed February 23, 2015

Had a great stay for 9 nights. Friendly staff and clean room made this a delight. I would certainly stay again. Wi-Fi access is satisfactory but tolerable. Cleaning staff was excellent. Parking was good. During snow storms the lot was well maintained. Only one elevator made frequent trips a hassle but tolerable. Overall very nice place to stay.

Review collected in partnership with La Quinta

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