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Courtyard by Marriott Columbus Downtown

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35 West Spring Street, Columbus, OH 43215
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Courtyard by Marriott Columbus Downtown
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Courtyard by Marriott Columbus Downtown
Courtyard by Marriott Columbus Downtown
Courtyard by Marriott Columbus Downtown
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51 reviews from our community

Traveler rating
    13
    24
    8
    6
    0
See reviews for
7
16
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Florence, Missouri
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great stay here. The staff here couldn't do enough with big smiles and a warm, genuine attitude and willingness to help! We especially apreciiated Darral at the Front Desk for helping us with our bags without us having to ask and also Aaron, the bartender, who got all of our food and drinks out very quick even... More 

Was this review helpful? Yes
Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Last week my family stayed here for 2 nights. I have no problems with the service because the staff were nice and approachable. My only concern was our houekeeping didn't clean the room properly, so we were all out all day and when we arrived in the hotel, the bed was still the same when we left. Though they clean... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Psyche08, Thank you for taking the time to review your stay! While I am happy your experience of our service was as expected, I am very disappointed to hear we dropped the ball in housekeeping while you were here. This experience is by no means typical nor acceptable. We would like to look into this further and see how... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Let's begin with central reservations lying and saying the convention Center was a block away... It's more accurate to say 2.5. They only offer valet at $21.00 with a short guy who doesn't know the difference between yelling and talking. Once you get passed valet and central reservations you're greeted by some very helpful, knowledgable, warm and inviting well dressed... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Mr_CFO, Thank you for taking the time to review our property and staff on your recent stay with us. I am sorry for the rocky start and have shared your comments regarding valet and central reservations with the appropriate parties. Daryl (aka "Mr. Bow Tie"!) is a great asset to our team and your candid description of his attitude... More 

Canonsburg, Pennsylvania
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to say, I have never cared much for this hotel. It was always clean, nice, and functional for travels......but what i had always had issues with were the little things. The staff never seemed like they were happy to be here, the internet never worked right, the valley took a considerable amount of time...... when I arrived on... More 

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George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear d h, Thank you for your kind review of our staff and property. It was a pleasure and an honor being your hotel of choice and we are thrilled you have found our hotel to be improved from your previous stays! I agree that Evan and Tyler are excellent assets to our team and we are very lucky to... More 

Lima, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located in a nice part of the Arena District. The hotel staff was really friendly and overly helpful. The overall condition of the hotel was a good shape. The swimming pool area could have been cleaned a little bit better. They should mop before us a little more often. The pool is constantly out of towels. Beware of the $21... More 

Was this review helpful? Yes 1
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Guest, Thank you for reviewing your stay with us. We appreciate your kind comments about our staff and location. I apologize you were unhappy with the pool. I have shared your comments with the team and we will ensure we make this an area of future improvement. We look forward to seeing you again! Warm Regards, George Bradley -... More 

OXFORD
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Stayed for a thurs-sat business trip. Flight arrived at 9:30am and we were allowed to check in immediately since rooms were available. Staff was crazy nice. Not over the top superficial, but genuinely nice people. Interacted with four or five over the course of our stay and all were wonderful. Have us honest suggestions for meals, delivery options, transportation (we... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi Staci, Thank you for taking the time to review your stay with us! I am ecstatic that our staff were able to make this a fantastic stay and look forward to sharing your review with them so they can see the kind of impact excellent service can have on our guest's experience. It was truly a pleasure having you... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 14, 2015

Only stayed the one night, a Friday Night. The staff was very friendly and helpful. Same with the Valet. It was a nice, clean, and safe. It was nice and quiet for a Friday night after the hockey game. The towels and bedding were clean and very soft. Room was beautiful. Big. Awesome water pressure. HOT water. No problems getting... More 

Was this review helpful? Yes 1
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Tina, Thanks for staying with us and taking the time to write your review. We really appreciate your kind comments about our rooms, staff and Bistro. We enjoyed having you stay with us and look forward to seeing you again! Warm Regards, George Bradley Assistant General Manager More 

Senior Contributor
34 reviews 34 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 10, 2015

Stayed here with friends for 2 nights last weekend. My daughter forgot her BRAND-NEW designer down coat on the room and we checked out. Several hours later while still in Columbus we realized the coat was forgotten back in the room. We called and there was no staff to check. We drove back into the city from Polaris and they... More 

Was this review helpful? Yes 1
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Gemluvr18k, Thanks for your review. Your concerns have been addressed via the Marriott Customer Care platform. We appreciate the candor of your comments and look forward to serving you better next time you visit Columbus. Warm Regards, George Bradley Assistant General Manager More 

Austin, Texas
1 review
5 of 5 stars Reviewed February 9, 2015

Usually stay at the Residence Inn but the one up the street was booked out and I needed to be downtown for my business needs. Was pleasantly surprised by this place. It's located right in the middle of of everything, convenient to the business area. I'm not a huge fan of paying for breakfast which I guess is becoming the... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Tom K, Thank you for reviewing your recent stay with us here at Courtyard Columbus! On behalf of all our team, it was a pleasure hosting you and we are glad we were able to exceed your expectations. I appreciate your compliments regarding cleanliness and staff service as those are two of our main priorities. Courtyard as a brand... More 

Saline, MI
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 9, 2015

We stayed here for one night while in town for a family wedding. This hotel is very nice. It's new, clean and updated. I'd defitnitely stay here again. The only odd thing is that you have to take stairs to get to the elevator, which means you can't bring up/take down your own bags. A bellhop has to do it,... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear FarminRaeRae, Thank you for sharing your experience. I am glad to hear you had a great stay and enjoyed our building and amenities. Our building is over 120 years old and for reasons of historical preservation are unable to modify the building without irrepairably damaging or destroying the original architecture, which we feel obliged to keep for preservation. I... More 

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