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Courtyard by Marriott Columbus Downtown

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35 West Spring Street, Columbus, OH 43215
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Courtyard by Marriott Columbus Downtown
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Courtyard by Marriott Columbus Downtown
Courtyard by Marriott Columbus Downtown
Courtyard by Marriott Columbus Downtown
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55 reviews from our community

Traveler rating
    14
    26
    8
    6
    1
See reviews for
7
16
4
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (20)
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Cincinnati, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

I was here a few weeks ago and loved my stay at the hotel, however, my experience in the Bistro was less than desired. I believe her name was Amber,and she was less than professional. At many times, she seemed distracted and as if she didn't want to be at work. As I watched her interact with the two gentlemen... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I was ther e for a, friends wedd ing great room great great front desk staff clean hotel very nice ... if I was you i would stay away from bistro at night if amber is working very rude complain of hotel management people she works with the whole time I was there trying to have a beer. Eat the... More 

Was this review helpful? Yes 4
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi Bobby, Thank you for taking the time to review your stay. I am glad you enjoyed the overall service and quality of your accommodations. I admit I was very surprised to hear your comments regarding your Bistro experience. What you describe is not what I generally witness in this department or with the associate mentioned and either I or... More 

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff works so hard to ensure that you have all that you need. They go above and beyond the call of duty. The young woman who cleaned our suite was helpful, kind and did a really good job. You must try the Bistro, the food is very good and offers some very healthy choices. The Bistro employees are also... More 

Was this review helpful? Yes 1
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear G B, Thank you for your review. I am delighted to hear you enjoyed the service, amenities and the Bistro. I agree the food is excellent and we are happy to offer you a great value, healthy option for your meals. We look forward to welcoming you back next time you visit Columbus! It's a New Stay! George Bradley... More 

Greater Cincinnati
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So we stayed at the Courtyard downtown for 4 nights from Monday to Friday for work. The room was small though clean and got all amenities we needed. Our room got cleaned daily and housekeeping did a great job! Our room location was facing the bus terminal and you can hear the bus in the morning a bit......if you are... More 

Was this review helpful? Yes
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Trave1Lov3r, Thank you for taking the time to review your stay with us! We are delighted you received excellent service from both Ryan and Daryl and excited to welcome you back in future. Thanks again. It's a New Stay, George Bradley - Assistant General Manager More 

New Florence, Missouri
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a great stay here. The staff here couldn't do enough with big smiles and a warm, genuine attitude and willingness to help! We especially apreciiated Darral at the Front Desk for helping us with our bags without us having to ask and also Aaron, the bartender, who got all of our food and drinks out very quick even... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear CookiesForBreakfast, Thank you so much for your review!. I apologize for the mistake with your housekeeping service and have shared your feedback with the Executive Housekeeper to ensure no repeat of this moving forward. It was a pleasure speaking with you on the phone and I was glad I was able to make it right for you.. It was... More 

Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Last week my family stayed here for 2 nights. I have no problems with the service because the staff were nice and approachable. My only concern was our houekeeping didn't clean the room properly, so we were all out all day and when we arrived in the hotel, the bed was still the same when we left. Though they clean... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Psyche08, Thank you for taking the time to review your stay! While I am happy your experience of our service was as expected, I am very disappointed to hear we dropped the ball in housekeeping while you were here. This experience is by no means typical nor acceptable. We would like to look into this further and see how... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Let's begin with central reservations lying and saying the convention Center was a block away... It's more accurate to say 2.5. They only offer valet at $21.00 with a short guy who doesn't know the difference between yelling and talking. Once you get passed valet and central reservations you're greeted by some very helpful, knowledgable, warm and inviting well dressed... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Mr_CFO, Thank you for taking the time to review our property and staff on your recent stay with us. I am sorry for the rocky start and have shared your comments regarding valet and central reservations with the appropriate parties. Daryl (aka "Mr. Bow Tie"!) is a great asset to our team and your candid description of his attitude... More 

Canonsburg, Pennsylvania
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2015

I have to say, I have never cared much for this hotel. It was always clean, nice, and functional for travels......but what i had always had issues with were the little things. The staff never seemed like they were happy to be here, the internet never worked right, the valley took a considerable amount of time...... when I arrived on... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear d h, Thank you for your kind review of our staff and property. It was a pleasure and an honor being your hotel of choice and we are thrilled you have found our hotel to be improved from your previous stays! I agree that Evan and Tyler are excellent assets to our team and we are very lucky to... More 

Columbus, Ohio
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 23, 2015

Located in a nice part of the Arena District. The hotel staff was really friendly and overly helpful. The overall condition of the hotel was a good shape. The swimming pool area could have been cleaned a little bit better. They should mop before us a little more often. The pool is constantly out of towels. Beware of the $21... More 

Was this review helpful? Yes 1
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Guest, Thank you for reviewing your stay with us. We appreciate your kind comments about our staff and location. I apologize you were unhappy with the pool. I have shared your comments with the team and we will ensure we make this an area of future improvement. We look forward to seeing you again! Warm Regards, George Bradley -... More 

OXFORD
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2015

Stayed for a thurs-sat business trip. Flight arrived at 9:30am and we were allowed to check in immediately since rooms were available. Staff was crazy nice. Not over the top superficial, but genuinely nice people. Interacted with four or five over the course of our stay and all were wonderful. Have us honest suggestions for meals, delivery options, transportation (we... More 

Was this review helpful? Yes
George B, Assistant General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi Staci, Thank you for taking the time to review your stay with us! I am ecstatic that our staff were able to make this a fantastic stay and look forward to sharing your review with them so they can see the kind of impact excellent service can have on our guest's experience. It was truly a pleasure having you... More 

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