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Courtyard by Marriott Columbus Downtown

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35 West Spring Street, Columbus, OH 43215
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Courtyard by Marriott Columbus Downtown
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100 Reviews from our TripAdvisor Community

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Washington, DC, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a couple of days for a wedding and it met all my expectation of an average hotel line. The rooms were clean and the location is ok. I did leave behind an item and called the hotel's lost and found. I left several voice mails and never got a call back. So that was disappointing. Other than... More 

Helpful?
Thank Thang V
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi Thang V! Thank you for leaving your review. While we generally try to exceed providing anything described as "average" I am glad we were able to fulfill your expectations. I am very sorry about your issue with Lost and Found. Please feel free to contact me at 614.228.3200 extension 164 so that I may research this personally. Warm Regards,... More 

Syracuse
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been staying here every week for 3 nights each week. This hotel has many style rooms, and all are really nice. I've stayed in quite a few of them and none seem to be the same. I am greeted by name by the front desk staff (Korra) and Sam takes my suitcase up the stairs to the elevator the... More 

Helpful?
Thank bltbb51
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Bltbb51, Thank you so much for taking the time to leave a wonderful review. I am so glad to hear we can provide a "homelike" experience for you week in and out and am thrilled we continue to earn your business through personalized service that exceeds expectations. Please continue to visit us and let us know if we can... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Love the service at the courtyard! I guarantee I will be back to hang with these great group of folks at the Courtyard Downtown!! Ryan and Greg made my dinner experience awesome. Javonne was so helpful when my room was missing an ice bucket and wash clothes. He made sure I was comfortable and happy with my accommodations.

Helpful?
1 Thank Patty H
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi Patty! Thanks for the wonderful review. We take pride in providing service that goes above and beyond to fulfill our guest's expectations...and exceed them. Please come back and see us soon. Warm Regards, George Bradley - Assistant General Manager More 

Des Moines, IA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Ryan, Javonne and Greg are huge assets to your establishment. So helpful and fun. Ryan and Greg, in the Bistro, were so fun and make fabulous mixed drinks! We had a great time visiting with them and the food was delicious. Javonne made sure that we were well taken care of and had everything we needed in our room. Felt... More 

Helpful?
1 Thank K_Trumper
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear K_Trumper, Thank you so much for your wonderful review. We really appreciate you taking the time to publicly acknowledge our amazing staff! We feel very lucky to have such a great team, and I will be sure to arrange suitable recognition for Greg, Ryan and Javon who have demonstrated their usual excellence once again! Thank you, George Bradley -... More 

East Grand Rapids, Michigan
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

So first thing I noticed is that you have to climb stairs to get to the elevator.... Really?!? In a hotel with lots of suitcases you want every guest to carry their luggage up stairs? Room was ok except for red splatter on my closet door that I'm hoping wasn't blood, some dark hair on my towels, and water damage... More 

Helpful?
Thank Katy S
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Katy, Thank you for your review. I am very disappointed to hear we fell short on the service side, as this is generally something we excel at, and likewise for cleanliness also. I sincerely apologize for the subpar experience and rest assured your comments have been shared with our team. We would love an opportunity to host you again... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

To sum it up Awesome! Ryan and Moe are great. Take car of my every need. I have been coming to the hotel since November of last year. It is my preferred hotel. I will continue to stay there. I even got an associate to stay here -so far they are happy too. And let's not forget Sam who helps... More 

Helpful?
Thank Michelle F
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi Michelle, Thank you for your invaluable feedback regarding your recent stay. We really appreciate your extremely kind feedback and for singling out Sam, Mo, and Ryan for recognition of the excellent service they consistently provide. We look forward to welcoming you back next time you stay! Warm Regards, George Bradley - Assistant General Manager More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel December 31 thru January 2nd. Would not recommend, as it does not compare to most of the Courtyards I have stayed in. The evening night staff on my 2nd night stay had obviously had no training in customer service. There was no one available to help me with requests, as I was told by the desk... More 

Helpful?
Thank Tracey W
Stephen H, General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi, Tracey W! I am very sorry that your recent stay with us did not live up to your expectations. I am fully aware of the situation surrounding your comments. We have taken the feedback you have provided, specifically in our Bistro and Front Desk areas, and have used it as a training opportunity to ensure a higher level of... More 

1 review
4 of 5 stars Reviewed December 28, 2015

We were taking our five year old to see Marvel Universe Live at Nationwide Arena as a Christmas present and needed an affordable place to stay overnight. We chose the Courtyard because of location, price and indoor swimming pool. We were very pleasantly surprised by how nice the hotel was. Our room was clean and everything worked properly. The free... More 

Helpful?
Thank Amanda P
Stephen H, General Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Hi, Amanda! Thank you so much for sharing your positive experience with us! This is precisely what we work hard behind the scenes to provide each of our guests who trust us with their hotel needs. We are very pleased you enjoyed your stay and look forward to serving you again! More 

Columbus, Ohio
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

Let me start by saying that the staff at this hotel is WONDERFUL!! Every single one of them. Check-in took 2 minutes since I did this on line using the Marriott app. We had a suite on the 4th floor and it was clean and spacious. The bed was typical Marriott and we slept great. I asked to be at... More 

Helpful?
Thank misspatrick1977
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear misspatrick1977, Thank you so much for taking the time to leave such a positive and helpful review of our staff and property. We really appreciate your feedback! Thank you for being a Rewards member also! Warm Regards, George Bradley - Assistant General Manager More 

1 review
5 of 5 stars Reviewed December 19, 2015 via mobile

Ryan was great in the Bistro, wish he was from my home town, I would hire him on the spot, front desk and valet was super, customer for ever right here!!! I think this hotel is superb and would recommend to anyone!!!

Helpful?
Thank Ryan G
George B, Manager at Courtyard by Marriott Columbus Downtown, responded to this review

Dear Ryan, Thank you for leaving such a glowing review of our property and staff, particularly Ryan who I agree is an excellent asset to our team! I look forward to sharing your comments with the team. Please come back and see us soon! Warm Regards, George Bradley - Assistant General Manager More 

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