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Country Inn & Suites By Carlson, Columbus Airport

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2900 Airport Drive, Columbus, OH 43219
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Country Inn & Suites By Carlson, Columbus Airport
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139 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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  • German first
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    (139)
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Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Booked 12 rooms for this upcoming weekend back in December. Today I get a phone call that we are been bumped from the hotel, with no suitable substitute offered. What terrible customer service! Now we are on our own and have to try and find 12 rooms at the last minute when the softball World Series is in town. UNACCEPTABLE!!!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Columbus Airport, responded to this review

Thank you for reaching out and writing your review. We do apologize for the disappointment with the hotel, specifically in regards to having your rooms cancelled by the hotel at the last minute during such a busy weekend. We understand how frustrating and inconvenient this is. Your comments will be shared with management to ensure this issue is addressed. If... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff at the Country Inns and Suites close to Mt. Carmel hospital are amazing! Breakfast was good. We enjoyed the pool but the jacuzzi was being repaired. We were there for six nights. They went over and beyond to assist us. We were there to be with family during surgery at Mt Carmel. Very convenient ! Thanks to all!!!

Was this review helpful? Yes 1
Kyguy2020, Manager at Country Inn & Suites By Carlson, Columbus Airport, responded to this review

We are so glad that you enjoyed your stay with us! Thank you for all the positive feed back! We look forward to seeing you in the future! Zachariah Blackburn, Assistant General Manager Country Inn & Suites Columbus-Airport, OH T/F (614) 478-2900 | zachariah.blackburn@pillarhotels.com More 

Albuquerque, New Mexico
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On May 29 we flew into Columbus Ohio for the Rolling Stones concert, we had a delay on our late night flight so I called the hotel and asked what was the latest we could be picked up at the airport, I was told by a guy named Zach that the last pick up was midnight because that was when... More 

Was this review helpful? Yes 1
Kyguy2020, Manager at Country Inn & Suites By Carlson, Columbus Airport, responded to this review

I would just like to take the time to thank you for your kind words. I'm a truly happy that you enjoyed your time with us and look forward to seeing you then next time you head to Columbus! Zachariah Blackburn, Assistant General Manager Country Inn & Suites Columbus-Airport, OH T/F (614) 478-2900 | zachariah.blackburn@pillarhotels.com More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great breakfast! Service not that great. ..called for towels at 10pm never got any. Had to go get them the next morning in my pjs! Could use an update! Beds are very very very soft! All most too soft! Good location. Ask for room away from stairs and elevator! We were across from elevator...people like to have normal voice conversations... More 

Was this review helpful? Yes
Kyguy2020, Manager at Country Inn & Suites By Carlson, Columbus Airport, responded to this review

I just wanted to take a moment for your review of our property. I'm pleased that you enjoyed the breakfast and have let the breakfast staff know, they were thrilled! I do sincerely apologize for the sub-par service that you have experienced while with us. I have brought this to the attention of my desk staff and assure you that... More 

Alexandria, Virginia
1 review
2 of 5 stars Reviewed June 22, 2015

Alarm clock could not be reset in room. Wake up call from desk did not work. Floor wet where refrigerator had leaked. Food was good at breakfast bar. Room smelled funny (like it was a smoking room at one point in time).

Review collected in partnership with Amoma.com

Was this review helpful? Yes
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, Columbus Airport, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns & Suites standards. More 

Ohio
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 20, 2015

I stayed at this hotel while traveling for work. When I first checked in, they gave me keys to a room that someone was already staying in (thank goodness no one was in the room). After I went back to the desk, she did apologize and give me another room. The room was comfortable but I had issues with the... More 

Was this review helpful? Yes
Kyguy2020, Manager at Country Inn & Suites By Carlson, Columbus Airport, responded to this review

I would just like to take a moment to apologize for the issues you met while staying with us. I have brought these issues forward to the various department heads throughout the building and am making sure changes are being made so that similar situations won't reoccur. All feedback is good feedback, because that is how we can proceed to... More 

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