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Country Inn & Suites By Carlson, Columbus Airport East

#42 of 141 Hotels in Columbus
Certificate of Excellence
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6305 Broad Street, Columbus, OH 43213
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1 room 1 guest
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Country Inn & Suites By Carlson, Columbus Airport East
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153 Reviews from our TripAdvisor Community

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Traveler rating
    70
    45
    16
    15
    7
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56
25
10
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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English first
  • All months
    (153)
  • Mar-May only
    (33)
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    (39)
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Austin, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was nice and big, ok for a business trip. But for my family no. It did not smell fresh on the third floor and in my room. It smelled like feet. I think it is time to replace the carpet. The atmosphere from the lobby to the pool was kind of dull. The room did not feel very... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Columbus Airport East, responded to this review

Thank you for reaching out and writing your review. We do apologize for the dissatisfaction with your stay in regards to the cleanliness and condition of your room, as well as the service provided by the front desk clerk. Guest satisfaction is our top priority at Country Inns & Suites, and we are sorry that we did not meet your... More 

NY
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

In Columbus for a softball tournament and our team stayed in this hotel. Our first impression was that it was dirty. The in-room fridge was filthy and the bathroom wasn't much better. We had to stay here for 4 nights in July and housekeeping didn't come after the first night and the after the second night, they did not clean... More 

Was this review helpful? Yes
Kblack01, General Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this review

First I would like to thank you for taking time out of your day to complete a review. I apologize that you found your room conditions and cleanliness below what is acceptable. I have walked your room with our Executive Housekeeper and we have addressed this with the housekeeping team as well as the individual that had been responsible for... More 

Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Don't stay here. Period. Country Inn and Suites has the worst customer service I have ever experienced. To begin with... Originally my girlfriend and I went to the wrong Country Inn. Our mistake oops. They're within 5 miles of each other and they're both considered to be "airport" locations. So that's our mistake. But we show up to the wrong... More 

Was this review helpful? Yes
Kblack01, Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this review

Thank you for your feedback about your stay and booking experience. I appreciate you selecting The Country Inn & Suites and I am sorry about the confusion with the room type. However, after reviewing your information I see that you booked through a third party and the reservation was reserved for a standard accessible room. We do apologize for the... More 

Fredonia, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff was friendly and accommodating. Price was reasonable and very clean. Stayed there with a group. Only complaint is fridge was small. Hard to fit what I needed in there. But that was minimal. Very happy.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kblack01, Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this review

The Staff at Country Inn & Suites Airport East would like to thank you for awarding us 5 stars. We are always pleased to see that our service has had a positive impact on our guests' experience. More 

Saint Augustine, Florida
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was clean, and comfortable, but the noise level was sometimes very loud. I stayed for several days, and some nights it was very quiet, but then the next night the doors were slamming constantly. When there was a guest up above me, I could hear them walking back and forth. In the bathroom, I could hear other guests... More 

Was this review helpful? Yes
Kblack01, Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this review

Thank you for taking the time to review our hotel. We are very happy to see that you enjoyed your stay and that the fridge and microwave came in handy. I do apologize about the noise that you experienced during your stay. Hopefully if your ever in the area again we can be your first choice for home away from... More 

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