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Quality Inn and Suites North/Polaris

2.5 of 5
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7500 Vantage Drive, Columbus, OH 43235 (Formerly Days Inn & Suites Worthington)
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Quality Inn and Suites North/Polaris
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Ranked #76 of 142 Hotels in Columbus
A recent review
3 of 5 stars reviewed 6 days ago
Rocksino Northfield, Ohio
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168 reviews from our community

Traveler rating
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    27
    30
    14
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47
33
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49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My husband stayed at Quality Inn North Polaris on February 20th. He left his Sleep Number pillow in the room. We have been in contact with Ashima (general manager) who does not return phone calls - you need to call her. Ashima states that she has sent the pillow through the post office with no tracking or insurance but has... More 

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Northfield, Ohio
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was excited to use my member points to get a room recently when my son bowled in the States competition. I have stayed here 3 times now. I decided to get a suite for something different. Sorry, but I was really disappointed. Since there was no bedding for the sleep sofa, my 18 year old son had to sleep... More 

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akron, United States
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I visited here for the first time last week and stayed for 5 nights. Ashima made my reservation with ease even though it was a bit complicated. Alison checked me in and was there most times I came or went throughout my stay. She always greeted me and was very pleasant. Both of them made my stay easy and enjoyable.... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 26, 2015

I stayed for two nights in a very nice King suite. This was my second stay this month. The front desk staff and manager (Ashima, Allison, Zoe) always go out of their way to fix any issues that arise. The room is very large, the bed is incredibly comfortable, the bath towels are actually fluffy, soft towels...not the usual hotel... More 

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Lake Saint Louis, Missouri
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 25, 2014

First room had stains all over and hair all over in bathroom. Second room about the same with the addition of dirt footprints tracked through room. Third looked better until we noticed hairs in the bed and over an inch deep behind mattress on head board. Rooms are tiny and I mean tiny. Wife nailed her head on TV walking... More 

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Michael B, Guest Relations Manager at Quality Inn and Suites North/Polaris, responded to this review

Dear Valued Guest, Thank you for taking time to complete a review on Tripadvisor. We appreciate your valuable feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. We understand you have many options for your lodging accommodations and the lack of cleanliness you experienced is unacceptable and not what you are accustomed to when staying at... More 

Northfield, Ohio
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 8, 2014

I had made reservations for a total of 6 rooms. Our high school was playing football in the State Championship on Friday night and the high school bowling teams were in a tournament the next morning. It was late when everyone got to their rooms. I noticed when I checked in all the construction in the front lobby. At the... More 

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Michael B, General Manager at Quality Inn and Suites North/Polaris, responded to this review

Thank you for taking time to leave valuable feedback on Tripadvisor. As a loyal customer your comments are very important to us. We sincerely apologize for the inconvenience of our lobby and dining room renovation. Be assured we are communicating with our construction team to limit noise until after breakfast hours. We will be completed with our renovation by January,... More 

Greenfield, Indiana
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 10, 2014

We have always chosen Quality Inn for our stays and this one was very below standards. No sleep the first night due to loud neighbor yelling profanities all night with no soundproofing in room. The front desk person was very nice and moved us to another room and as we were trying to catch up on sleep, they put a... More 

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Michael B, General Manager at Quality Inn and Suites North/Polaris, responded to this review

Thank you for taking time to complete a review on Tripadvisor in regards to your recent stay. We appreciate your loyalty to the Quality Inn brand, and we sincerely apologize for the dissatisfaction you experienced while staying at our property. We understand the importance of a restful sleep and how frustrating it would be to be placed next to a... More 

Cleveland, Ohio
2 reviews
2 of 5 stars Reviewed November 1, 2014

If planning on staying here, call first and ask if the hotel remodeling and road construction on High Street is completed. I was late to a meeting due to traffic jams getting into and out of hotel site. The staff was friendly and helpful. My room was very clean but the lighting was dim in both the bathroom and room.... More 

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Michael B, General Manager at Quality Inn and Suites North/Polaris, responded to this review

Thank you for taking time to complete a review in regards to our property on Tripadvisor. We apprec iate your positive feedback about our hotel staff. We sincerely apologize for the road construction and our hotel lobby renovation. Our lobby renovation will be completed this month so we are very excited to provide a new experience to our hotel guests.... More 

Williamson, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 26, 2014

We were not happy with our stay here. First, they were remodeling which was fine, but should not have meant that the ice machine and soda machine both were not working on the first floor. We had specified non-smoking, however as soon as you walked in our room cigarette smoke was quite noticeable. The office person came and sprayed febreeze... More 

Was this review helpful? Yes
Michael B, General Manager at Quality Inn and Suites North/Polaris, responded to this review

Thank you for taking time to provide value feedback on Tripadvisor. We sincerely apologize for the inconvenience you may have experienced during your recent stay. We are very excited to complete our lobby renovation as it will create a new fresh look and a welcoming environment for our guests. In addition, we are excited to receive our new HD flat... More 

Churchville, PA
1 review
5 of 5 stars Reviewed October 20, 2014

We've stayed here several times and were very pleased with convenient location, friendly service and quality. Breakfast is included and very good. Rooms are clean. Free WIFI--very helpful. We will definitely stay here again.

Was this review helpful? Yes
Michael B, General Manager at Quality Inn and Suites North/Polaris, responded to this review

Thank you for taking time to complete a review on TripAdvisor. We are glad you were able to enjoy your experience at our hotel. Thank you for your compliments in regards to breakfast and room cleanliness. Also, we are glad you are able to enjoy our complimentary wireless internet. Thank you again, and we hope to serve you again in... More 

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