We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Columbus - Polaris

2.5 of 5
Hotel website
Hotel deals
8555 Lyra Drive, Columbus, OH 43240 (Formerly Extended Stay Deluxe - Columbus - Polaris)
Special Offer
SAVE 15% TODAY!
Extended Stay America - Columbus - Polaris
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #80 of 142 Hotels in Columbus
A recent review
4 of 5 stars reviewed 2 weeks ago
Jessica W Montichiari, Italy
Add Photo Write a Review

105 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    35
    31
    21
    10
    8
See reviews for
22
18
13
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
  • All months
    (105)
  • Mar-May only
    (33)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (20)
All months
Montichiari, Italy
Top Contributor
83 reviews 83 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a very different experience than many of the other reviewers because our room at the Extended Stay near Polaris Mall was clean with lots of space and furniture. Our room was a two bedroom with a sofa bed as well as a recliner, TV, full-sized fridge, and stove (I think). We only stayed one night, but this would... More 

Was this review helpful? Yes
Dover, Indiana, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Two non smoking rooms were booked over internet. They were smoking. Other people checking in and none of the rooms were ready. It was after 5:00 p.m. Check out is 11:00 why not ready? Breakfast was okay, grab and go. Credit card was charged more than confirmation price. I won't stay here again. Too many other hotels in area to... More 

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 25, 2015

Just stayed here through a booking with Hotwire.com (got a smoking rate now -- I question the deal) ... Room was ok -- drains were slow/backed up (no help from staff) and the AC unit in the bedroom -- WOW was it loud ... just constantly grinding and trying to keep the room SOMEWHAT comfortable (70 degrees). Did not sleep... More 

Was this review helpful? Yes
Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 22, 2015

I have stayed at an Extended Stay before, and it is much like a studio apartment. If you stay over a seven day period, they are supposed to come once in the middle of it to clean and tidy up. That never happened. If you need your towels refreshed, you must take them to the front desk. The grab-and-go breakfast... More 

Was this review helpful? Yes
cincinnati
Contributor
17 reviews 17 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 12, 2015

I got this hotel at a discounted rate with HW and they consider this a 3 star hotel. What a joke that is. First of all, checking is a big ordeal for these employees and even getting them to the front desk at 5 in the afternoon was an accomplishment! Myself and another customer waited over 5 minutes for someone... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed May 9, 2015 via mobile

The entire third floor reeks of smoke. I assume all of the rooms reek of the smell of curry. The first room they put us in, the smell was overwhelming. And the air conditioner didn't work. So they looked for another room for us. The second one they checked was just as bad. The third one we stayed in smelled... More 

Was this review helpful? Yes
Columbus, Ohio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed May 5, 2015

Very clean, efficient, well appointed. Excellent customer service! Beware that this is a smoking hotel and that some of the rooms (especially on the 3rd floor at the back) are smoking rooms. If you do not wish to have a smoking room, or one that has any sort of smell, it is best to request one close to the front... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I truly appreciate your feedback regarding our hotel and staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
2 of 5 stars Reviewed April 26, 2015

Where to start.. I've stayed in extended stays before and have had pleasant experiences but this was not one of them. We had a non smoking room, but as soon as you got off the elevator all you could smell was stale smoke. We entered the room and thankfully it didn't smell like smoke, but that may have been better... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay with us was not what you expected. To prevent your experience from happening again, I will be discussing options to reduce the lingering effect of cooking odors with our staff as well as making sure we inspect guest rooms before check-in. Thank you for sharing... More 

Louisville, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed April 20, 2015

This hotel allows smoking in their rooms which I did not know was allowed in hotel rooms anymore. They also allow pets, so between the smoke smell and pet odor our room was pretty much unbearable.the guests with pets let their dogs out in pens right below our window at 6:00am Saturday morning and let them bark non stop. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding your stay with us is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am posting our "pet friendly" accommodations at the front desk so guests will see at the time of check-in that we do offer... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed April 8, 2015

My fiancé and I,along with our 9 month old daughter stayed here for a few days while our new apartment was getting ready and I have to say this hotel was very accommodating. Upon check in, the front desk agents were very friendly and informative and gave us a great first impression of this hotel. When we arrived to our... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our staff for making sure your stay was comfortable and accommodating! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

41 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (6)
Viewed
Bathroom (2)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Hotel & grounds (2)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay