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All 140 Columbus hotels

Extended Stay America - Columbus - Polaris

2.5 of 5 Hotel   |   8555 Lyra Drive, Columbus, OH 43240 (Formerly Extended Stay Deluxe - Columbus - Polaris)
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Ranked #50 of 140 hotels in Columbus
A recent review
3 of 5 stars reviewed 2 weeks ago
LONEMOON79 Haymarket, Virginia
  • Reviews (75)
  • Photos (30)
  • Amenities
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  • Room tips (20)
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75 people have reviewed this hotel

Traveler rating
    30
    22
    13
    7
    3
See reviews for
16
13
9
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Haymarket, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

About the only thing going for this place is the location. It has an abundance of shopping and dining very close! This place is not going to wow you in any way... So i think knowing this from the start you won't be too disappointed.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your location during your visit with us and that you were satisfied with our hotel overall. Thank you for choosing Extended Stay America. We hope to see you again in the future. More

Gurgaon, India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed June 2, 2014

I had heard a lot of not very good things from my friends about extended stay in general but i was pleasantly surprised after coming to this hotel. It has packed all you need in one room to make your stay comfortable if you are staying for long. Best part is a big supermarket is across the street which has... More

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Milwaukee, Wisconsin
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed June 1, 2014

There are a lot of hotels in the area, and I've stayed at others, but I needed a room with 2 or 3 beds. This one had a sofabed, so it fit the bill. On the plus side was the location. It's a great area with a lot of shopping and dining. Now the negative side. Front desk was staff... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our location during your stay with us. Still, I apologize that our staff did not attend to your needs in a professional manner. As well, I apologize for the cleanliness issues you encountered and I am sorry that our... More

Charleston, West Virginia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 17, 2014

My husband and I spent one night here in November 2013. Even though the hotel was under renovation, our stay was great. We were there to take care of our toddler grandchildren while their parents were in meetings all day. The added space was great for the kids. The staff was friendly and helpful. Very near the Polaris Mall--fabulous shopping.... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of your stay. I’m so happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Buffalo, New York
Top Contributor
123 reviews 123 reviews
15 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed April 22, 2014

We stopped over just to sleep. Loved it and would definitely stay again. Only drawbacks - the phone didn't work in our room. And the desk clerk gave us the wrong wifi password. (As in, she told us it was a word but it was actually a 4-digit number.) We had to call on the cell phone b/c the phone... More

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Manager_11525, Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for your recent review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens and free grab-and-go breakfast at a great value. Still, I’m disappointed to learn that our overall maintenance and level of customer service did not meet your expectations. In response to your feedback, I will meet with... More

Tulsa, Oklahoma
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed April 22, 2014

The rooms is clean, everything looks new, nicely decorated, better than an average Extended Stay America. The staff is really helpful. location is great, several markets and restaurant around it. 20 mins drive to downtown.

Was this review helpful? Yes 3
Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

We also had a great experience with this Extended Stay America for one night. The location is very convenient. The rooms do have every thing including a full kitchen and free wi-fi . Our room was clean and all areas convenient. Also the staff person on duty was very busy with late admissions (our included) but was friendly and patient... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Columbus - Polaris, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed our friendly staff and clean, spacious suites with fully equipped kitchens at a great value. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the near future! More

North Canton, Ohio
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 10, 2014

We had the pleasure of staying here for only one night - but I could have easily made it a much longer stay. Ronnie at check-in is awesome, and the room we had was SPOTLESS. We asked for a double - and we had plenty of room for the 3 of us. Great kitchen, which was really functional, living room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I appreciate you taking the time to write such a detailed and positive review about your stay at our hotel. Please accept our apologies for the limited parking spots due to the snow piles. We are working to fix this issue with our snow removal team so that our future guests are not affected. Still, we are thrilled to know... More

Kirtland, Ohio
Top Contributor
173 reviews 173 reviews
34 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed January 7, 2014

This is a great place to stay if you are in the Polaris Area. It is convenient to shopping and many restaurants. The rooms are very nicely decorated, and they have everything that you need. If the room does not have what you need, the main desk staff will be very happy to help you. The Internet worked very well,... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with your hotel accommodations and our hotel's location, conveniently located near many shopping areas and restaurants. As well, it is great to know that you liked the amenities we had to offer and are excited about the remodeling that is taking... More

Gasport, New York
1 review
1 of 5 stars Reviewed December 30, 2013

The front desk clerk was wasted on drugs and could not do her job. The room was disgusting - a pile of dirty towels on the bathroom floor, no clean towels, waste basket in bathroom was full of trash and the bed looked like it had already been slept in. Worst hotel experiece I ever had.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about your most recent stay with us. In response to your feedback, we have addressed that employee accordingly. I am also mailing you out two free night certificates to try to make it right with you, as this not acceptable... More

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Additional Information about Extended Stay America - Columbus - Polaris

Address: 8555 Lyra Drive, Columbus, OH 43240 (Formerly Extended Stay Deluxe - Columbus - Polaris)
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Columbus - Polaris 2.5*
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Also Known As:
Extended Stayamerica Columbus - Polaris Hotel Columbus
Extended Stay America - Columbus - Polaris Ohio
Extended Stay Columbus
Columbus Extended Stay

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#21 Family Hotel in Columbus
Hotel Class
Number of rooms
123

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