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Extended Stay America - Columbus - Polaris

2.5 of 5
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8555 Lyra Drive, Columbus, OH 43240 (Formerly Extended Stay Deluxe - Columbus - Polaris)
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Extended Stay America - Columbus - Polaris
Best prices for: 1 room 1 guest
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Ranked #76 of 142 Hotels in Columbus
A recent review
5 of 5 stars reviewed 3 weeks ago
Kamilah C Columbus, Ohio
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98 reviews from our community

Traveler rating
    35
    29
    18
    9
    7
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20
17
13
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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2 reviews
2 of 5 stars Reviewed 1 week ago

Where to start.. I've stayed in extended stays before and have had pleasant experiences but this was not one of them. We had a non smoking room, but as soon as you got off the elevator all you could smell was stale smoke. We entered the room and thankfully it didn't smell like smoke, but that may have been better... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay with us was not what you expected. To prevent your experience from happening again, I will be discussing options to reduce the lingering effect of cooking odors with our staff as well as making sure we inspect guest rooms before check-in. Thank you for sharing... More 

Louisville, Ohio
2 reviews
1 of 5 stars Reviewed 2 weeks ago

This hotel allows smoking in their rooms which I did not know was allowed in hotel rooms anymore. They also allow pets, so between the smoke smell and pet odor our room was pretty much unbearable.the guests with pets let their dogs out in pens right below our window at 6:00am Saturday morning and let them bark non stop. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding your stay with us is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am posting our "pet friendly" accommodations at the front desk so guests will see at the time of check-in that we do offer... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

My fiancé and I,along with our 9 month old daughter stayed here for a few days while our new apartment was getting ready and I have to say this hotel was very accommodating. Upon check in, the front desk agents were very friendly and informative and gave us a great first impression of this hotel. When we arrived to our... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our staff for making sure your stay was comfortable and accommodating! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

The best part of our stay was the front desk staff who was friendly and professional (thanks Ronnie!) The kitchenette is a nice feature and they allow dogs which won me over! Our room was as homey as a hotel can be. The complimentary grab and go was ok but could be improved w more choices. Overall a very good... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the hotel and about the customer service in which you received. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 7, 2015

My daughter and I stayed for a 1 night trip to visit my other daughter at college. The location is perfect for shopping or dining. The room was clean, we had no problem getting extra blankets. There are 2 things I would have changed, grab and go breakfast needs to go. Almost every hotel now serves a hot breakfast and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with your clean room and our location during your visit. Still, I apologize that our grab-and-go breakfast did not meet your needs. Your comments will be useful as we continue to improve our breakfast offering. Thank you again for your... More 

Arcade, New York
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2015

My husband and I normally choose hotels based on lowest price, but good ratings. We decided to treat ourselves and stayed here on our trip to Columbus, Ohio. We loved our stayed so much we stayed an extra night. The room was super clean, nice size, comfy bed, couch in great. The bathroom was a nice size, and the kitchenette... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding your stay with us, and I am pleased to hear your stay so much that you booked an extra night. I am so pleased to read that your room was clean, comfortable, and updated to your liking. Still, I would like to apologize for... More 

southern VA, USA
Top Contributor
52 reviews 52 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 2, 2014

I stayed here for four nights. Very clean and quiet. Newer rooms, they are comfortable, good bed and furniture was good. There is a kitchenette, but if you would like to cook, you must get utensils from the desk. Location is excellent, although the entrance to the hotel is a little hard to find. Plenty of shopping in the area,... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Cleveland, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 16, 2014

I reserved this hotel room for one night using Priceline. It was great for the price and location. The staff was very friendly and willing to accompany my non-smoking request despite my mistake of not calling ahead of time. Room was very spacious and clean. I traveled with a dog and was happy that they did not have dog specific... More 

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Cuyahoga Falls, Ohio
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 7, 2014

Pros: pleasant staff, grab-and-go breakfast, very clean, conveniently located in Polaris area, reasonable cost, staff was helpful Cons: really outdated room- things looked worn and old, toilet clogged several reasons for no reason, musty smell in hall, very few staff working

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - Polaris, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the helpfulness of my staff and that you enjoyed our amenities. Still, we do apologize that there were maintenance issues with your toilet and that you experienced an unpleasant odor in the hall. I will have my... More 

Ohio City, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed October 29, 2014

Ronnie was pleasant and accommodating. Also, the house keeper were friendly. Great service. Room was clean and comfortable. 2 drawbacks was the hallway smelled like smoke toward the non-smoking rooms, and heater/air-conditioning unit was noisy. Overall I was impressed and enjoyed my stay.

Was this review helpful? Yes
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