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Holiday Inn Express & Suites Columbus Southeast

#62 of 142 Hotels in Columbus
Certificate of Excellence
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4041 Hamilton Square Blvd, Columbus, OH 43125
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Holiday Inn Express & Suites Columbus Southeast
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Holiday Inn Express & Suites Columbus Southeast
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60 reviews from our community

Traveler rating
    25
    16
    12
    3
    4
See reviews for
15
9
5
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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    (14)
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    (19)
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for a couple of weeks on business and wish My company had picked a better location. If you are looking for anything other than a bed to sleep in look elsewhere. The staff is nice with the exception of the general manager who waa extremely rude to my wife and lied to me about using my points. Overall... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review

Dear Mang1230, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry you received poor customer service from the manager which was unacceptable. We will address this concern. I assure you that the feedback of our... More 

Senior Contributor
38 reviews 38 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Remodeling great....but maybe you should do it one floor at a time!! It's 30 degrees outside with snow on the ground and ALL outside access doors are open to assist in ventilation for paint fumes!!!!!!!! Have an obstacle course outside my room because they are painting scraping the hall. Not to mention I need to sleep during the day because... More 

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palmtreeColumbus, Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review

Thank you for staying with us, We sincerely apologize for the inconvenience you encountered during your stay. We have been conducting renovation work one floor at a time during the daytime hours of 9:00am to 4:30pm. Unfortunately we were unaware of your work schedule, and the effect working these hours would have on you getting your rest.. We respect our... More 

Athens, Ohio
2 reviews
5 of 5 stars Reviewed January 19, 2015

The staff seem to take pride in what they do. We arrived to very spacious parking and a quick and efficient check in. My family and I enjoyed every moment at the pool, heated and open late, seem like they are short on pool towels though and the pancake machine was broken. Overall a fantastic stay!

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 16, 2014

I was in a corner room and right next to the freeway. There were sirens all night that were super annoying. Ambulance / police / firetruck. I didn't see anything about a huge accident or tragedy so it was annoying. The bathroom and water pressure were clean and strong. The bed and room was clean and the fridge / microwave... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review

Dear Jack P, We appreciate you taking the time to share your feedback regarding your stay with us. It is lovely to hear you liked your room accommodation. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. It is unfortunate your stay was negatively affected by the... More 

Akron, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel was nice. The staff was very, very nice and helpful. The room was clean and comfortable. The pool area was clean and well maintained. The breakfast good good and hot. Even the milk was cold! I would definately stay at this hotel again!

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Senior Contributor
28 reviews 28 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 8, 2014

My husband and I spent the night here in order to attend a friend's wedding. The clerk was nice about allowing us to check in an hour early to prepare for the afternoon wedding. However, once we were in the room, a housekeeping staff member opened the door and entered the room. That was unnerving to my husband who has... More 

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palmtreeColumbus, Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review

Our deepest apologies to you and your family for your less than perfect stay with us. In our quest to exceed expectation sometime we become over Zealous in our efforts . We apologized for drop the ball, by not communicating with housekeeping in a timely manner, that you were an early arrival. Due to time constrain and some difficulty in... More 

Fort Wayne
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 5, 2014

My fiance is a new rewards member for this chain and had decided to use this chain for when he is on the road for his job he just acquired and has lots of traveling. Him, I, and our two year old stayed here (groveport/southeast Columbus) for a labor day weekend vacation for two nights so that one day we... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review

Dear mcdani, Thank you for sharing your experience on your recent stay. We are pleased to read that you chose our hotel for the long weekend and that our breakfast options were to your liking. On the other hand, it is regrettable that we have fallen short of your expectations, particularly with the room cleanliness and bathroom condition. Please accept... More 

A TripAdvisor Member
5 of 5 stars Reviewed August 19, 2014

My stay was nice. The staff was helpful. They recommend a number of restaurants for my family. The bathroom and room was clean. The location was excellent for my daughter's college move in day. I appreciated the fruit and lemon/orange water waiting for us on the nice warm day. The beds were comfortable. We didn't stay for the free breakfast... More 

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palmtreeColumbus, Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review

We are vey pleased that your stay was enjoyable, More 

Pella, Iowa
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 14, 2014

I was greeted by Mende, the front desk manager, as soon as I walked in the door. It was a nice welcome after a long day on the road. The rooms are what you would expect from a Holiday Inn Express, clean and comfortable, but also very quiet. There are several restaurant options near within walking distance. I will definitely... More 

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palmtreeColumbus, Front Office Manager at Holiday Inn Express & Suites Columbus Southeast, responded to this review

Your comment is very valuable to us thank you for taking the time to write one More 

Illinois
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 5, 2014 via mobile

We stayed here, frankly, because all the hotels in Lancaster were booked. However, as my aunt and I were visiting friends in Columbus and New Philadelphia as well, the location was ideal. Also, my aunt commented on how little road noise she could hear from the Interstate and highway outside. We had two king rooms on the third floor. They... More 

Was this review helpful? Yes
palmtreeColumbus, Front Desk Staff at Holiday Inn Express & Suites Columbus Southeast, responded to this review

We are very mindful of the time you are investing in our Hotel by posting this review and we thank you. Thank you for bring to our attention the milk was not very cold, after your comment we were able to determined that the lock was turned which prevent the door from closing totally. More 

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