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All 141 Columbus hotels

DoubleTree Suites by Hilton Hotel Columbus Downtown

3.0 of 5 Hotel   |   50 S. Front St., Columbus, OH 43215-4145
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47%
Ranked #86 of 141 hotels in Columbus
A recent review
4 of 5 stars reviewed yesterday
zekebamm Lexington, Kentucky, USA
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512 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Atlanta, Georgia
1 review
1 of 5 stars Reviewed yesterday NEW

Let me tell you about my terrifying experience at this hotel. I usually come to Columbus twice a month and stay at the Hilton Hotel on North High street but that hotel was booked at the moment. So I decided to stayed at the Double Tree hotel from July 14th to the 18th. The building itself was bit and outdated... More

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Lexington, Kentucky, USA
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hotel overbooked for a conference, first night there were 8 people in some rooms. Requested down-free pillow not supplied; towels not replenished; coffee not replenished; front desk staff seemed confused and disorganized; I could hear someone in the next room snoring all night long.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 2 days ago NEW

This hotel was chosen by Thirty One Gifts to host consultants for a National Conference. This hotel was given MONTHS to prepare. Our reservations were made with this hotel three months prior to arriving. When we arrived, they did not have rooms, there were not enough towels, there was never enough toilet paper, the staff was rude, they did not... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Good Evening Michelle, Please accept our apologies for the inconveniences you experienced while with us for your 31Gifts Convention. I assure you this is not conducive to how we greet our guests as we pride ourselves on exceeding expectations. Again I do apologize & thank you for taking the time to share your feedback as it will be used to... More

Eau Claire, WI, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

No continental breakfast. Had to call and request towels and toilet tissue after housekeeping forgot to leave more. Hidden charges that were not stated on the website. Fridge in room did not stay cold. Expensive parking. Poor service at front desk. Room had funny smell to it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Good Evening Cheryl O, We apologize for our having missed the mark in meeting your service expectations. Thank you for taking the time to share your feedback, it will be used to help us better serve you & all of our guests in the future. More

Clayton, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Don't bother making reservation - made one for a double room and got a room with one king bed. Had a hard time getting wash cloths to shower with. Internet also wasn't good at all. I couldn't even check my email.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Carla B, Thank you for letting us know how we did. Your feedback is extremely valuable in helping us to grow our service efforts. Please accept my apologies for the lapses in service you experienced & rest assured these issues are being remedied as we hopes to regain your confidence & that you'll allow us the opportunity to make it... More

United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

This was unfortunately the worst hotel stay of my life. We had no working toilet for FOUR days, no maid service (one day only), had to get our own clean towels each night at the front desk because none were left in our room, and to top it off a room above us flooded and when I was packing up... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. More

Wartburg, Tennessee
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for a conference and it was pretty great! The room was wonderful... so roomy. Had a bedroom with two full sz beds and living room & kitchen area witth pull out sofa bed. There were 5 of us staying in room and there was plenty of room and we didn't feel crowded. The staff was... More

Was this review helpful? Yes
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Brasilnutt, thanks for sharing your feedback. We look forward to once agian being your host hotel on you next visit to our area. More

Albany, New York
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Yes, rooms are large. That is nice. But woke up to no COLD water in the shower. Once that was fixed our room was not cleaned. The next day the room was cleaned a phone charger was stolen. When you are traveling away from your family, it is a big deal. Complained, spoke with a gentlemen who apologized and then... More

Was this review helpful? Yes
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Thank you for taking the time to post your feedback and please accept our sincere apology for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. Please feel free to contact me dirctly (614)2284600 as we would like the... More

1 review
2 of 5 stars Reviewed 1 week ago

I'm a Hilton Diamond member and have stayed at many of the Hilton brands and have always had a good to excellent experience. I will never stay at this hotel again. I booked a 2 week stay and checked out early. The staff customer service was poor, water was dripping in my shower from a vent whenever someone above me... More

Was this review helpful? Yes
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Good Evening Johnny B, Thank you for being a loyal Hilton HHonors Member. I do apologize for what sounds to be a service level far below that on which we pride ouselves & would like the opportunity to make it right. Please feel free to contact me at your earliest convenience (614)2284600. More

Louisville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was clean and very comfortable. Room was very spacious and quiet. Free Internet access. Nice flat screen TVs with all the popular channels. Even had the NFL Network. I would definitely stay there again. You do have to park in the Paid garage which can be a negative. However there are a few parking meters on the street which... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joe J, Manager at DoubleTree Suites by Hilton Hotel Columbus Downtown, responded to this review

Hey there WilliamAllen C, Thanks for the feedback, we hope to see you again when your back in Columbus. More

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Additional Information about DoubleTree Suites by Hilton Hotel Columbus Downtown

Address: 50 S. Front St., Columbus, OH 43215-4145
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Columbus Downtown 3*
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Also Known As:
Doubletree Hotel Columbus
Doubletree Columbus
DoubleTree Suites By Hilton Hotel Columbus Downtown Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
One of the best hotels in downtown Columbus, renowned for its cookie, the DoubleTree Suites is the only all-suite hotel in Columbus, OH. Not many hotels in Columbus, Ohio offer access to so much! ... more   less 
Number of rooms
194

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