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SpringHill Suites Columbus OSU

#35 of 142 Hotels in Columbus
Certificate of Excellence
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1421 Olentangy River Road, Columbus, OH 43212
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SpringHill Suites Columbus OSU
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SpringHill Suites Columbus OSU
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197 reviews from our community

Traveler rating
    87
    73
    23
    11
    3
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61
31
3
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Dover, OH
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel on the recommendation of a friend of my daughter-in-law while my husband was hospitalized for a surgery. It was very clean & the breakfast was excellent. The only complaint for the food was the coffee was mediocre.

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear juliejDover_OH, We appreciate you taking the time to share your experience with us. I'm glad we could provide you with a good night's rest while in-town for medical treatment. Our associates work to provide a comfortable stay in an effort to become your hotel of choice when in the area. You feedback, which highlights our successes and areas for... More 

Ashland, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Initially booked because of location to the veterinary campus. Being our first overnight trip with our 9 month old, of course I was nervous to stay in a hotel. You never know how noisy things may be. Eric (very pleasant) checked us in and said he placed us on what looked to be an ideal area for us on the... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear Meagan P, Thank you for taking the time to share your review on TripAdvisor. It is sincere feedback like yours which allows us to monitor and enhance our guest experience. We’re pleased to hear our friendly staff, quiet room and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 4, 2015 via mobile

For the price we got on Priceline, I guess I really can't complain. But if I paid regular price for our room, I'd be asking for my money back. Positive: Location - easy drive to OSU campus, Nutella at breakfast. Pool and fitness room looked fine. The negatives list is much longer Location: its proximity to the train tracks. Another... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear Ann Marie K, I'm very sorry for your recent experience at our hotel. Your review provides us with many areas of recommendation in which can improve the guest experience. I sincerely regret that we did not provide you with our norm in the quality of our accommodations. We will take your comments under consideration as we continually work to... More 

Chicago, Illinois
Top Contributor
85 reviews 85 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 29, 2015

Springhill Suites caters to sports team members and their families. "Suite" is perhaps not the best word, because there was no door between the bed and the group of chairs - only a partial divider. However, the room was large and spotlessly clean. We were in town for a last-minute funeral, so had to accept their rack price, which seemed... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear Edam231, I’m happy to hear you found your room clean and spacious upon registration. I'm sorry for our oversight regarding housekeeping service. I regret you were not met with empathy regarding our oversight upon departure; please forgive us. Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your... More 

Mason, Ohio, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

Once again, very impressed by the SpringHill Suites Columbus OSU. Very friendly staff upon check-in. Room was very clean. Very comfortable bed. Sleeping area is separated from the desk/couch area by a partial wall. Toilet is in a separate room from the shower. Sink in both rooms. Large TV swivels from bed area to couch area. Refrigerator in room. Single... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear Neal W, Welcome back! We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Al Schreiber General Manager More 

new york
Top Contributor
80 reviews 80 reviews
48 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 10, 2015

Rooms and hotel are new and nicely decorated. Separate toilet with sink is a nice touch. As posted by another reviewer it was at least 80 in the hallways and the room. Windows don't open so I suffered the first night and then tried the A/C which worked well when it was 30 outside. We checked in and the toilet... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear dvcguy, We are delighted that you took the time to write. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. I'm sorry for our lapse during breakfast and I have taken note. Additionally, I regret you found the room stuffy, but I'm glad the A/C was able to cool it... More 

Whitehouse Station, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 7, 2015

Very nice contemporary designed rooms, However the General hotel heat was way too high, I had to actually turn my room AC on during a snow storm so I could sleep. Overall OK hotel but for the money the breakfast sucked.........powdered scrambled eggs and a few pastries.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear Jeff B, I’m sorry that you did not find us to be a good value and that our complimentary breakfast was not to your liking. Guest satisfaction is our highest priority and I regret that we left you underwhelmed. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your... More 

Wheeling, WV
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 4, 2015

Stayed here for a business overnight. Nice hotel, the staff was wonderful. Location close to downtown Columbus. One thing to note is the rail road tracks that are in the rear of the hotel. I DID NOT have any issues hearing trains at night, but they are there.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear WVTravelers4, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Al Schreiber General Manager More 

1 review
5 of 5 stars Reviewed February 28, 2015

We stayed here for a cheer competition. The staff went above and beyond to help us with everything. The manager Eric was just amazing and so kind. They also provide free shuttle service to and from the convention center. I would recommend this hotel.

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear Rochel S, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our friendly service while in town attending your cheer competition. There is no better compliment than a return visit, so we hope to see you again soon. Best, Al Schreiber General Manager More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed February 26, 2015

Selected this hotel because of it's proximity to the Ohio State University campus. While it was convenient, the room was strangely configured. Bathrooms had a frosted glass door and were not separate from the sleeping area. Odd feel to room. Despite that, the front desk personnel and housekeeping staff were amazingly helpful and friendly. They recommended a lovely restaurant which... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Columbus OSU, responded to this review

Dear njnks: Thank you for your review. We're glad you found our staff friendly and helpful. Different SpringHill Suites have different suite layouts, so we hope you continue to stay with us on your travels. We appreciate your business and hope to see you again. Al Schreiber General Manager More 

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