We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express & Suites Columbus-Polaris Parkway

#23 of 142 Hotels in Columbus
Certificate of Excellence
Hotel website
Hotel deals
8670 Orion Place, Columbus, OH 43240
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Holiday Inn Express & Suites Columbus-Polaris Parkway
Professional photos View all
Browse nearby
Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
Write a Review

185 reviews from our community

Traveler rating
    105
    51
    16
    6
    7
See reviews for
97
23
6
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (46)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (57)
All months
Lima, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family and I stayed here for our second year in a row over Easter weekend. We enjoyed the hotel so much last year that we decided to take a weekend getaway again and revisit. The hotel is still very clean and updated. The room was also clean and comfortable. The breakfast offered a wide variety of hot and cold... More 

Was this review helpful? Yes 1
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Goreds2008, Thank you so much for taking the time to submit your review. I very sorry about the inconvenience you experienced with our wristbands. Nothing disappoints me more as a general manager then to see when a guest describes our customer service as sub par. I will address your comments with my front office team. I can assure you... More 

Sunman, Indiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We picked this hotel because of the great reviews and the swimming pool. We were not disappointed. The hotel rooms were nice and clean. The grandkids loved the pool. We would definitely stay there again.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear mcc36, Thank you for taking the time to submit such positive feedback. I am so happy we could live up to your expectations. We love being able to provide a place where grandparents can enjoy their grandchildren in a safe, clean and relaxing environment. We cannot wait to welcome you back for some more family fun! Sincerely, Mykel McClelland... More 

Ohio
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Planned an overnight getaway in Columbus with our granddaughter and chose this hotel because of its pool, which is a mini water park. Although the pool was very crowded on a Saturday afternoon, we had the area pretty much to ourselves late Sunday morning and we enjoyed the lazy river, splash pad, and water slides. (We requested a late checkout... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear tyger68, I want to thank you for being a valued IHG Rewards Member. I am so pleased to see you enjoyed your trip to Columbus with your grandchildren. I do want to apologize for how busy the pool was on Saturday afternoon. It is a very popular feature and we use the wristbands on the weekends to ensure a... More 

Ohio
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 26, 2015

What a great facility! We were traveling with our children and grandchildren. We had six rooms and requested our rooms to be close together. We also requested early check-in. Both requests were met. Check-in process was convenient and all hotel personnel were very friendly. The pool area was great, and we were able to enjoy dinner together in the breakfast... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Stelz1, Thank you for taking the time to provide us with such positive feedback. We love providing a place where a family can come together and enjoy each other. I will share your sentiments with the team here. When you and your family decide to get away together again we hope you will choose us for your lodging needs.... More 

Battle Creek, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2015

Visiting family, decided to stay so we could take grandkids to pool area. They had a ball. The rooms were nice,however; the best part was the desk staff, I have visited many hotels and this one had the quickest, efficient and friendly staff I have encountered in years.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear photokazoo, First, let me thank you for taking the time to submit a review of our Holiday Inn Express Polaris. Nothing gives me greater pleasure as a general manager then when a guest can say they received the best customer service they've had in years. I will share your comments with my team and tell them to keep up... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2015 via mobile

This Holiday Inn Express is a very modern hotel. I stayed for one night on a business trip at the recommendation of a colleague who stays their often. It was quiet, clean and new with a contemporary design. Had a really nice breakfast in the great room and it also had very comfortable rooms.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear BraveHusky, I am so happy to hear you enjoyed your stay at our Holiday Inn Express Polaris. Your comments about us being quiet, clean and comfortable are much appreciated. I am also delighted to hear you you enjoyed our Express Start breakfast. We know how important a fresh hot breakfast is to starting your day off right! Weather it's... More 

canton, ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 1, 2015

We needed a mini vacation terribly so decided last minute to do Columbus. The room selection was scarce and not what we would have preferred but we made due. The king room turned out to be really nice (701). It was at the end of the hallway so there was no hall noise & the room was large enough for... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear leahmarie, Firstly I want to thank you for taking time out of your day to give us very valuable feedback.. I do want to sincerely apologize for the inconveniences you experienced during your stay. I am extremely disappointed you feel we lacked customer service. I can assure you above all else delivering great customer service is our highest priority.... More 

Wheeling, West Virginia
Top Contributor
57 reviews 57 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

There wasn't anything awful about this hotel but the potential for an awful stay was there. It was a big snow storm weekend so I'm guessing the staff didn't show up to work. At 5:30 lots of rooms were not ready for check in yet and the front desk was stressed and were probably so unkind because of that. But,... More 

Was this review helpful? Yes 1
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for sharing your review with us. We are glad to hear that even if your experience wasn't quite a '10', that you'd be willing to give us another try. (Snow has a way of making everything harder!) We'd love another chance to get to accommodate you and make you feel more at home here. More 

East Fishkill, New York
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 10, 2015

Spacious clean rooms. Large breakfast selections. Fast wi fi speeds. Large channel selections on the a TV. The water park style indoor pool is excellent for traveling families. Extra pillows and towels were no problems. Rapid check in and check out.

Was this review helpful? Yes 1
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for sharing such kind words about our hotel! It sounds like we succeeded in our goal of delivering a quality experience for you and your family. We are glad that you enjoyed the accommodations, received helpful service, and had a good time in our pool area! We hope that you'll come back again very soon! More 

Columbus, Ohio
1 review
3 of 5 stars Reviewed February 2, 2015

Check in at 4pm. Arrived at 430pm, room was not ready until 515p. Asked for and was given 2 extra wristbands for pool. Checkout was slow and had to wait for a "room check" before they cleared my checkout. 2 room King suite was large and clean. Extra towels, pillows, and blankets in the room. Breakfast was ok, eggs, sausage,... More 

Was this review helpful? Yes
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for sharing your review of your stay at our hotel. We are happy to hear feedback on every aspect of your experience, so we are glad that you took the time to share such a detailed review with us. We are pleased that the majority of your stay with us was a pleasant experience, we hope that you'll... More 

Questions? Get answers from hotel staff and past guests. Ask a question

118 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (56)
Viewed
Room/suite (22)
Viewed
Bathroom (7)
Viewed
Dining (3)
Viewed
Pool/beach area (14)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (62)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (18)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (2)
Viewed
Dining (6)
Viewed
Bathroom (2)
Viewed
Pool/beach area (3)
Viewed
Other (18)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question