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Holiday Inn Express & Suites Columbus-Polaris Parkway

#23 of 142 Hotels in Columbus
Certificate of Excellence
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8670 Orion Place, Columbus, OH 43240
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Holiday Inn Express & Suites Columbus-Polaris Parkway
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Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
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188 reviews from our community

Traveler rating
    107
    52
    16
    6
    7
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98
23
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Donahue
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I arrived after 10 pm for my first night, and was greeted cheerfully by the front desk staff. The hotel was in excellent shape, well taken care of, and I enjoyed both nights. Would stay at this hotel if I am in the area again.

Was this review helpful? Yes 1
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Cheryl B, I am so happy to see you had a great experience at our Holiday Inn Express Polaris. I will share your comments with my entire team here and tell them to keep up the good work! Sincerely, Mykel McClelland General Manager More 

Midwest
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a modern hotel in a very good location. This was our second stay there. Room was spotless, beds were super comfortable and the staff was outstanding. Every one had a pleasant greeting and smile. Breakfast was very good Highly recommend.

Was this review helpful? Yes 2
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear cornbelt, Thank you for such gracious comments. We really appreciate your recommendation. Your comments regarding your stay are exactly the experience we strive for each and every guest to have. We can't wait to welcome you back for your third stay! Sincerely, Mykel McClelland General Manager More 

Atlanta
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On a client visit to Columbus, I was able to book at the hotel next to my client's site. The hotel is quaint, efficient and clean. The pool area looks like an amusement park with lap pool, kids areas with slides, water spouts and hot tub. Big area. Breakfast was the normal fare, but hot and good. The staff is... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Batterz-up, Thank you for taking the time to submit such a detailed review. I am happy to see you were able to enjoy several of our amenities including our complementary Express Start Breakfast. We hope you will stay with us again and give us the opportunity to earn 5 out of 5 stars. Sincerely, Mykel McClelland General Manager More 

Lima, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 9, 2015

My family and I stayed here for our second year in a row over Easter weekend. We enjoyed the hotel so much last year that we decided to take a weekend getaway again and revisit. The hotel is still very clean and updated. The room was also clean and comfortable. The breakfast offered a wide variety of hot and cold... More 

Was this review helpful? Yes 2
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Goreds2008, Thank you so much for taking the time to submit your review. I very sorry about the inconvenience you experienced with our wristbands. Nothing disappoints me more as a general manager then to see when a guest describes our customer service as sub par. I will address your comments with my front office team. I can assure you... More 

Sunman, Indiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 8, 2015

We picked this hotel because of the great reviews and the swimming pool. We were not disappointed. The hotel rooms were nice and clean. The grandkids loved the pool. We would definitely stay there again.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear mcc36, Thank you for taking the time to submit such positive feedback. I am so happy we could live up to your expectations. We love being able to provide a place where grandparents can enjoy their grandchildren in a safe, clean and relaxing environment. We cannot wait to welcome you back for some more family fun! Sincerely, Mykel McClelland... More 

Ohio
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 8, 2015

Planned an overnight getaway in Columbus with our granddaughter and chose this hotel because of its pool, which is a mini water park. Although the pool was very crowded on a Saturday afternoon, we had the area pretty much to ourselves late Sunday morning and we enjoyed the lazy river, splash pad, and water slides. (We requested a late checkout... More 

Was this review helpful? Yes 1
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear tyger68, I want to thank you for being a valued IHG Rewards Member. I am so pleased to see you enjoyed your trip to Columbus with your grandchildren. I do want to apologize for how busy the pool was on Saturday afternoon. It is a very popular feature and we use the wristbands on the weekends to ensure a... More 

Ohio
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 26, 2015

What a great facility! We were traveling with our children and grandchildren. We had six rooms and requested our rooms to be close together. We also requested early check-in. Both requests were met. Check-in process was convenient and all hotel personnel were very friendly. The pool area was great, and we were able to enjoy dinner together in the breakfast... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Stelz1, Thank you for taking the time to provide us with such positive feedback. We love providing a place where a family can come together and enjoy each other. I will share your sentiments with the team here. When you and your family decide to get away together again we hope you will choose us for your lodging needs.... More 

Battle Creek, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2015

Visiting family, decided to stay so we could take grandkids to pool area. They had a ball. The rooms were nice,however; the best part was the desk staff, I have visited many hotels and this one had the quickest, efficient and friendly staff I have encountered in years.

Was this review helpful? Yes 1
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear photokazoo, First, let me thank you for taking the time to submit a review of our Holiday Inn Express Polaris. Nothing gives me greater pleasure as a general manager then when a guest can say they received the best customer service they've had in years. I will share your comments with my team and tell them to keep up... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2015 via mobile

This Holiday Inn Express is a very modern hotel. I stayed for one night on a business trip at the recommendation of a colleague who stays their often. It was quiet, clean and new with a contemporary design. Had a really nice breakfast in the great room and it also had very comfortable rooms.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear BraveHusky, I am so happy to hear you enjoyed your stay at our Holiday Inn Express Polaris. Your comments about us being quiet, clean and comfortable are much appreciated. I am also delighted to hear you you enjoyed our Express Start breakfast. We know how important a fresh hot breakfast is to starting your day off right! Weather it's... More 

canton, ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 1, 2015

We needed a mini vacation terribly so decided last minute to do Columbus. The room selection was scarce and not what we would have preferred but we made due. The king room turned out to be really nice (701). It was at the end of the hallway so there was no hall noise & the room was large enough for... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear leahmarie, Firstly I want to thank you for taking time out of your day to give us very valuable feedback.. I do want to sincerely apologize for the inconveniences you experienced during your stay. I am extremely disappointed you feel we lacked customer service. I can assure you above all else delivering great customer service is our highest priority.... More 

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