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Holiday Inn Express & Suites Columbus-Polaris Parkway

2.5 of 5 8670 Orion Place, Columbus, OH 43240
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Certificate of Excellence 2014
Holiday Inn Express & Suites Columbus-Polaris Parkway
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Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
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169 reviews from our community

Traveler rating
    94
    47
    14
    6
    8
See reviews for
86
23
6
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Massillon, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

After reading the endless raving reviews, we thought booking this hotel was a no-brainer...unfortunately we were EXTREMELY disappointed. Not only did the front desk not honor our 3:00pm check-in, they made no attempts to even try to act like they were trying to accommodate our needs. They were rude and very disinterested. As for the rooms, the walls were so... More 

Was this review helpful? Yes 1
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experience during your stay with us. We strive to deliver a comfortable, excellent stay for all of our guests, and it seems that we have failed that for you. Thank you for sharing your comments with us, I have shared them with the staff in an... More 

North Canton, Ohio
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I was responsible for selecting a hotel for a weekend trip to Columbus to shop, watch the OHSAA State Championships and spend time with family and friends. Four families were relying upon my recommendation. I did my due diligence and performed extensive research to find the right accommodations. I narrowed my selection to three hotels but ultimately was persuaded by... More 

Was this review helpful? Yes 3
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We are sincerely disappointed in the lack of hospitality you felt from our hotel and staff. I have shared your comments with the management and staff as an effort to prevent problems like this in the future. I would like to invite you... More 

1 review
5 of 5 stars Reviewed 1 week ago

The entire staff at the Holiday Inn Express was awesome. The hotel accmodations were fantastic. We would definitly go back to this hotel for any kind of an event. The pool is definitly a major attraction. We also received a great deal of assistance in setting up transportation to and from the OSU vs Michigan football game.

Was this review helpful? Yes
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Erin, thank you so much for sharing your comments about your stay at our hotel! We're so happy that you found your experience with the room, the Splash Pad, and our staff pleasant and comfortable. We strive to do anything to serve our guests, so we are so glad to hear that we were able to help you and your... More 

Maumee, Ohio
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for my daughter’s soccer tournament (2) nights. Positives: Room was clean, newer building, close access to freeway, breakfast was good, and plenty of restaurant choices close by. The bad: I’m losing my faith in humanity. Walking in we saw a kid in diapers (maybe 2) helping out dad by throwing away all his empty beer bottles. Dad &... More 

Was this review helpful? Yes
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for taking the time to share your experience about your stay at our hotel. I’m happy hear that you enjoyed our building, location, and breakfast! Thank you, also, for being willing to share the things that would have made your stay better. We apologize for your unpleasant experience, and we will take your comments into consideration was we... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Inn looks like it has been recently remodeled...everything look fresh and modern. The beds were extremely comfortable and the room was very nice. The only reason I did not give it a "5" was that I hate Holiday Inn Breakfasts...I don't eat bisquits and gravy, they were out of eggs while I was there, the waffle mix tastes like... More 

Was this review helpful? Yes
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for sharing your comments about your stay with us. We are glad to hear that you enjoyed almost everything about our hotel, that our accommodations offered you a comfortable stay. We do appreciate your feedback about our breakfast offerings; we are always happy to hear about anything we could improve to give our guests a perfect night’s stay.... More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

this is a nice hotel the rooms are clean and updated the pool is the major attraction. very kid friendly the only problem is the waterslide is only open at a set number of times. would i go back with out a doubt.

Was this review helpful? Yes 1
HolidayInnExpPolaris, Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for taking your time to share you valuable feedback. We are really happy to see your family enjoyed all amenities what our hotel have to offer during your recent stay. We are committed to provide excellent service and high standard guest rooms to all our valuable guests. We like to thank you for choosing our hotel for your... More 

Plano, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

Recently hosted a team meeting at the hotel and hands down the best staff and service from check-in to check out. I had interations with every level of employee and not a single person was less than AWESOME! The front desk clerk even hugged me goodbye. I felt like I was with friends and every need was met. Every request... More 

Was this review helpful? Yes 2
HolidayInnExpPolaris, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for taking your valuable time to provide us your extremely valuable positive feedback. We are so thrilled that you mention your excellent experience by taking your valuable time. Our team at Holiday Inn Express Polaris Pkwy are committed to provide excellent guest experience to all our guests every time. We will make sure to pass your wonderful compliments... More 

Cuyahoga Falls, Ohio
Top Contributor
89 reviews 89 reviews
5 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 11, 2014

Positive first- the breakfast is good. Runs from 7-10 on weekends, but the fact they have to post a shirt and shoes required sign tells you what you need to know about this hotel. Its in a great location and it does have a great pool area. The room was nice but not up to my standards of clean- especially... More 

Was this review helpful? Yes 1
HolidayInnExpPolaris, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for taking your valuable time to provide us your valuable feedback. Please accept our sincere apology not having completely satisfied with your stay. Our hotel features wonderful pool recreation area with water slide and other amenities, so because of this feature weekend we have our bigger water slide open and have lifeguard on duty to help guests and... More 

Nashville, Tennessee
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 7, 2014

This hotel was priced right for us. It was clean with modern decor. The bathroom had a large walk in shower. The indoor pool was nice. My husband and daughter used the pool at night, so they weren't able to use some of the equipment (due to not having a lifeguard staffed at that time). They still had a blast!... More 

Was this review helpful? Yes
HolidayInnExpPolaris, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

We like to thank you for your valuable feedback. We are extremely sorry that you are not able to enjoy our wonderful water slide during your stay because of hours restriction of water slide. Thank you for noticing what our hotels keeps us on top from room decor to size of rooms to excellent customer service and that is the... More 

Westerville, OH
Top Contributor
54 reviews 54 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 3, 2014

This is no ordinary Holiday Inn Express and Suites! It has a hidden gem in the swimming pool area. A full kids play area complete with large slide, small kids slide shaped like a frog, 2 swimming lanes, basketball hoop, water mushroom, and several small buckets that empty, plus a mini lazy river with fun water fountains to splash in.... More 

Was this review helpful? Yes 1
HolidayInnExpPolaris, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for taking your valuable time to provide us your very inspiring valuable review about our outstanding hotel and all amenities and great service hotel staff is offering. We are absolutely committed to provide excellent customer service at our IHG hotel brand properties. We are so thrilled that you are able to enjoy all what our hotel have to... More 

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Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Address: 8670 Orion Place, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio
Hotel Style:
#21 Business Hotel in Columbus
#24 Romantic Hotel in Columbus
#26 Family Hotel in Columbus

106 photos of this hotel

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