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Holiday Inn Express & Suites Columbus-Polaris Parkway

2.5 of 5 Hotel   |   8670 Orion Place, Columbus, OH 43240
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85%
Ranked #20 of 140 Hotels in Columbus
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Greg B Lititz, Pennsylvania
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156 reviews from our community

Traveler rating
    90
    43
    12
    5
    6
See reviews for
78
22
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23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Lititz, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am currently staying at this facility for a one night stay on august 27, 2014. First, I must say that I thought that the hotel was brand new after walking in and seeing the lobby and my room. I asked at the front desk and found out the hotel has been open for three years! It looks like it... More

Was this review helpful? Yes
HolidayInnRichmond, Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are always happy to hear from our guests regarding their stay with us. It sounds like your stay was enjoyable from the hotel, your room, the friendly staff and location. Awesome. That is what we like to hear and work towards. Thanks for your feedback. I... More

Cincinnati, OH
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My friend and I stayed in the lovely, new Holiday Inn Express for two nights in August. The suites are decorated very modern with comfortable beds are luxurious hotel linens. The breakfast is complete and quite satisfying. The staff is most accommodating and friendly. We couldn't have asked for a better hotel experience.

Was this review helpful? Yes 1
Defiance, Ohio
Top Contributor
60 reviews 60 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 31, 2014

Again, this hotel is very clean and the location is close to a myriad of restaurants and shopping. I thought it was a bit overpriced compared to a few others that we have used in the area. I have to say that their breakfast area is large and the food good. All areas were well-maintained and the staff pleasant.

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dayton, ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2014

Stayed at this property on July 18th. Absolutely stunning property!! Staff was incredible. Rooms were spacious, clean and beautiful. Pool area was very nice. Breakfast was hot and had a nice variety. Looking forward to another stay here.

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are happy to hear that your experience was great inn all aspects of your stay. We do have a beautiful property with a lot of great amenities and great customer service. Thanks for letting us know how we are doing. I will pass your comments on... More

Youngstown, Ohio
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed one night (family of 5) at this Holiday Inn Express-Polaris Parkway on a Saturday night. Highlights included: location was convenient right off of the highway and close to everywhere we needed to go, hotel was clean (other than during the breakfast rush, but that was due to people making messes not staff neglect), the staff was welcoming and... More

Was this review helpful? Yes 1
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing to stay with us. We appreciate you letting us know how we are doing. We do have an awesome hotel with great amenities including customer service. We are always happy to hear that our guests and their families have enjoyed the pool and the breakfast. It makes our jobs worthwhile. I will share your comments with the... More

Kenton, Ohio
Contributor
11 reviews 11 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 23, 2014

What a wonderful hotel in the Polaris Mall area for families with kids. We decided to get away for the night and our main focus was finding a suitable property with a nice pool for our kids to enjoy, we found it! The Holiday Inn Express was very clean, had a friendly front desk staff to greet you, and met... More

Was this review helpful? Yes 1
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing to stay with us at the Holiday Inn Express Polaris and for the awesome 5 Star rating. We are excited that we met and exceeded your expectaions during your stay. We take great pride in our hotel and serving the needs of each guest. I will share your wonderful feedback with our team so they know how... More

1 review
1 of 5 stars Reviewed June 20, 2014

Business traveler who showed up with a confirmation number after flight delays and was exhausted to find they overbooked and gave my room to silver or gold members who decided to stay over! Not a single room available they sent me away to drive another 20 minutes to another hotel!

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for your feedback regarding your recent reservation with us. We are sorry for the inconvenience that you had upon arrival. If you would like to discuss this please contact me business hours. Unfortunately, this occastionaly does happen and we never like it for our guest either. We are happy that we did take care of the charges for you... More

Lewisburg
Contributor
20 reviews 20 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2014

It's not often I have nothing to complain about in a review but this hotel experience was as close to perfect as one could ask for. The beds were comfortable and the sheets were clean. The toiletries were good (Holiday Inn uses Bath and Bodyworks soaps), and the room was clean. The neighbors got a little loud at times but... More

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for your wonderful feedback and the 5 Star Rating from your recent stay with us. We are happy to hear that you enjoyed your stay with us. We do have a great hotel and provide awesome customer service to all our guests. Everyone is VIP when staying with us. I will share your comments with the staff so they... More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

I have been to this hotel on many occasions it is a great place and not too much. The workers are nice and it has a great breakfast. The pool area is the best for a family with kids I have 5 and 7 year old boys they love it . I have stayed and worked at some of the... More

Was this review helpful? Yes 1
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are happy that your expectations are being met and you continue to come back. We love hearing that our guests enjoy their stay and are comfortable with the accomodations. Thanks for letting us know how we are doing and for the 5 Star Rating. I will... More

Centerburg, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 21, 2014

Stayed in a whirlpool suite. Jets were too few and very weak. Most hotels that we have stayed at with an in-room whirlpool work much better. Did have plenty of hot water. Room very clean and well appointed. Large 5' shower in bath was also very nice and roomy for a change. We did not use the swimming pool or... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear steve a, Thank you for staying with us and for writing a candid review about our property. We’re glad that you enjoyed our large, clean rooms and amenities. I also appreciate the high scores given for location and service. On the other hand, your feedback regarding the in-room whirlpool has been taken note of and will be used to... More

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Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Address: 8670 Orion Place, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
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Also Known As:
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio

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