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Holiday Inn Express & Suites Columbus-Polaris Parkway

#19 of 141 Hotels in Columbus
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8670 Orion Place, Columbus, OH 43240
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Holiday Inn Express & Suites Columbus-Polaris Parkway
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (49)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (57)
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Willow Grove, Pennsylvania, United States
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were very surprised by this stop. Not too expensive, but everything was excellent. Modern, extremely clean, comfortable - the whole 9. Staff was pleasant, and the breakfast was great as well. Would definitely stay again. No complaints at all.

Was this review helpful? Yes
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel and very convenient to everything we needed. Spent the entire day at the zoo and checked in late. Check-in was fast and very friendly. Room was very nice. Modern and extremely clean. It was nice to walk-in to a cold room after being out in heat all day (air was set on 65). Slept great. Bed and pillows... More 

Was this review helpful? Yes 1
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Kelly H, I am so happy you had such a wonderful stay! I will share your feedback with my entire team and tell them to keep up the good work! We hope you will stay with us again soon! Sincerely, Mykel McClelland General Manager More 

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I loved the breakfast - the attendant was on top of everything, and the pancake machine was very entertaining. Felicia, the Front Desk Manager, was very friendly and helpful when I complained about the cigarette smoke odor in our room. We did not use the pool, but the towels were well-stocked and the Splash Pad looked like a lot of... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Ptadiva, Thank you for taking time and giving us valuable feedback. I want to apologize for the smoke odor in your room. We are a completely smoke free hotel and we do our absolute best to ensure we stay that way. I am so happy you found Felicia to be helpful, we think she's great too! We hope to... More 

Louisville, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

This is our third year staying at this hotel. The hotel is always clean, staff is helpful and friendly and the breakfast is the best. While there, we had car trouble and Abel went above and beyond what he needed to do to help us. We tried to give him a tip and he declined. Always the best stay when... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear HeaherJ78, I am so proud we are your hotel of choice when in the Columbus area, I am so happy Abel went above and beyond to help you with your car trouble. Abel is a huge asset to our team and Ill be sure to reward him! We can't wait to welcome you back again next year! Sincerely, Mykel... More 

Darien, Connecticut
Level Contributor
190 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed July 26, 2015

Got into the hotel super late for a one-night stay. Completely surprised by the very modern, spacious room. I haven't stayed in a Holiday Inn for quite a while and it was much nicer than I expected. Bed was comfortable, WiFi super fast, and everything spotlessly clean. I also liked the corner couch to spread all my belongings out on,... More 

Was this review helpful? Yes 2
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear medatsu, I would firstly like to welcome you back to the brand. I am so happy you found us to be modern, spacious and our beds to be comfortable. We would love for you to make a return trip to our hotel and give us the opportunity to earn a 5 out of 5. We hope to see you... More 

Belgium, Wisconsin
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 25, 2015

This Holiday Inn had a great ambience and stylish decor. The room, including the bed, was incredibly comfortable. Everything was kept very clean. Breakfast was as you would expect at a place like this. My only complaint would be the water – it smelled and tasted horrible. Maybe this is a Columbus problem since I had the same experience at... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear TikkunOlam77, Thank you for your kind compliments regarding our ambiance and stylish decor. I agree our beds are so wonderful. I do want to apologize for your unpleasant experience with the water. We have contacted the city and no problems were reported. We will continue to monitor the water situation. We hope your travels will bring you back to... More 

Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 23, 2015

Helpful staff, very large, clean rooms, and great pool that kept kids of several ages occupied for 3 hours. Nice, modern design. I would definitely stay here again for future visits to the area. Convenient to shopping, dining, airport, etc.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear MariMouse, Thank you for taking the time to submit such positive feedback! I am so happy to hear you had such a wonderful stay. We hope you and you family will return soon so you can enjoy our pool again and some more shopping! Sincerely, Mykel McClelland General Manager More 

Level Contributor
5 reviews
5 of 5 stars Reviewed July 22, 2015

We spent 4 nights at this hotel and it was wonderful all the way through. Everything was spotless, the pool area is fantastic, the coffee was there all day in the dining room, breakfast A+, and most importantly the staff were very pleasant and did a great job welcoming us all from the conference we were at the Columbus Vineyard... More 

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Gabriel C, We were so excited to welcome the Columbus Vineyard conference and wanted to give everyone attending a great stay. I am overjoyed to see you had such a wonderful experience! I will share all of your comments with our team here, and we look forward to welcoming you back next year! Sincerely, Mykel McClelland General Manager More 

Midland, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 19, 2015

Stayed here for a family wedding in Columbus. Originally Booked one free night using my rewards and decided to stay an additional night after and that's where the fun begins. Parking is tight but sufficient. The entrance and common areas are really nice and modern. The rooms are quite large and have everything you need. Beds are ver comfy. Booked... More 

Was this review helpful? Yes 1
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Craig A, I want to sincerely apologize for all of the inconveniences you experienced during your stay. Guest safety is of the utmost importance and I will address the issues you experienced with our splash pad personally. I can assure you it will not happen again. I have shared all of your comments with my management team and can... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2015

We booked rooms at this hotel while traveling back home. It's a16 hour drive and since we left late, the goal was to at least make Columbus, Ohio. We made reservations on the fly at about 9pm, arriving around midnight. The front desk clerk was extremely nice and the rooms are fantastic! Comfortable beds, clean rooms, clean bathrooms. I travel... More 

Was this review helpful? Yes 1
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear Pete K, Thank you for taking the time to submit such positive feed back of your stay. I am overjoyed to hear we exceeded you expectations! I will share your comments with my team here and ensure they keep up the good work. We hope your travels will bring you back to the area soon! Sincerely, Mykel McClelland General... More 

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