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Holiday Inn Express & Suites Columbus-Polaris Parkway

#21 of 142 Hotels in Columbus
Certificate of Excellence
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8670 Orion Place, Columbus, OH 43240
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Holiday Inn Express & Suites Columbus-Polaris Parkway
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Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway
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182 reviews from our community

Traveler rating
    103
    51
    15
    6
    7
See reviews for
94
23
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a great facility! We were traveling with our children and grandchildren. We had six rooms and requested our rooms to be close together. We also requested early check-in. Both requests were met. Check-in process was convenient and all hotel personnel were very friendly. The pool area was great, and we were able to enjoy dinner together in the breakfast... More 

Was this review helpful? Yes
Battle Creek, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visiting family, decided to stay so we could take grandkids to pool area. They had a ball. The rooms were nice,however; the best part was the desk staff, I have visited many hotels and this one had the quickest, efficient and friendly staff I have encountered in years.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear photokazoo, First, let me thank you for taking the time to submit a review of our Holiday Inn Express Polaris. Nothing gives me greater pleasure as a general manager then when a guest can say they received the best customer service they've had in years. I will share your comments with my team and tell them to keep up... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This Holiday Inn Express is a very modern hotel. I stayed for one night on a business trip at the recommendation of a colleague who stays their often. It was quiet, clean and new with a contemporary design. Had a really nice breakfast in the great room and it also had very comfortable rooms.

Was this review helpful? Yes
Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear BraveHusky, I am so happy to hear you enjoyed your stay at our Holiday Inn Express Polaris. Your comments about us being quiet, clean and comfortable are much appreciated. I am also delighted to hear you you enjoyed our Express Start breakfast. We know how important a fresh hot breakfast is to starting your day off right! Weather it's... More 

canton, ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We needed a mini vacation terribly so decided last minute to do Columbus. The room selection was scarce and not what we would have preferred but we made due. The king room turned out to be really nice (701). It was at the end of the hallway so there was no hall noise & the room was large enough for... More 

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Mykel M, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Dear leahmarie, Firstly I want to thank you for taking time out of your day to give us very valuable feedback.. I do want to sincerely apologize for the inconveniences you experienced during your stay. I am extremely disappointed you feel we lacked customer service. I can assure you above all else delivering great customer service is our highest priority.... More 

Wheeling, West Virginia
Top Contributor
52 reviews 52 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

There wasn't anything awful about this hotel but the potential for an awful stay was there. It was a big snow storm weekend so I'm guessing the staff didn't show up to work. At 5:30 lots of rooms were not ready for check in yet and the front desk was stressed and were probably so unkind because of that. But,... More 

Was this review helpful? Yes 1
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for sharing your review with us. We are glad to hear that even if your experience wasn't quite a '10', that you'd be willing to give us another try. (Snow has a way of making everything harder!) We'd love another chance to get to accommodate you and make you feel more at home here. More 

East Fishkill, New York
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 10, 2015

Spacious clean rooms. Large breakfast selections. Fast wi fi speeds. Large channel selections on the a TV. The water park style indoor pool is excellent for traveling families. Extra pillows and towels were no problems. Rapid check in and check out.

Was this review helpful? Yes 1
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for sharing such kind words about our hotel! It sounds like we succeeded in our goal of delivering a quality experience for you and your family. We are glad that you enjoyed the accommodations, received helpful service, and had a good time in our pool area! We hope that you'll come back again very soon! More 

Columbus, Ohio
1 review
3 of 5 stars Reviewed February 2, 2015

Check in at 4pm. Arrived at 430pm, room was not ready until 515p. Asked for and was given 2 extra wristbands for pool. Checkout was slow and had to wait for a "room check" before they cleared my checkout. 2 room King suite was large and clean. Extra towels, pillows, and blankets in the room. Breakfast was ok, eggs, sausage,... More 

Was this review helpful? Yes
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for sharing your review of your stay at our hotel. We are happy to hear feedback on every aspect of your experience, so we are glad that you took the time to share such a detailed review with us. We are pleased that the majority of your stay with us was a pleasant experience, we hope that you'll... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 1, 2015

Nana & Papaw (my husband & I) wanted to spend time with our grandkids overnight at a hotel with an indoor pool. We checked out Ft Rapids online but were turned off by their prices and poor customer reviews. I tried another search which took me to this hotel. The first thing I did was check out pics of the... More 

Was this review helpful? Yes 1
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for your kind review! We are delighted to hear that you enjoyed your rooms, the Splash Pad, and your breakfast in the morning, despite the inconvenience at check-in. Stories like your help us to improve our service so that we can give yourself and all of our guests the best home-run experience possible! We hope to see you... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2015

Stayed here for a 3 day meeting. The staff was extremely friendly and helpful in all aspects of my stay. There are several things to do within a short distance of this hotel...Polaris Mall, Magic Mountain and a wide variety of restaraunts from fast food to expensive. Overall the stay was well worth the price.

Was this review helpful? Yes
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks so much for your wonderful review! We are so happy to hear when we've been able to do our job well by providing a pleasant experience for our guests. We hope that you'll stay with us again the next time work brings you into town! More 

1 review
5 of 5 stars Reviewed January 27, 2015

On the road for a week. By far the best we stayed in. I have a bad back and the hottub and soft bed made a world of difference. The staff very friendly and helpful. Will comeback if in the area again.

Was this review helpful? Yes
Katie B, Sales Coordinator at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

We are so thankful for your kind review of your stay at our hotel. It is so nice to hear that your accommodations were comfortable and therapeutic for you! We can't wait to see you back here again soon! More 

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