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Holiday Inn Express & Suites Columbus-Polaris Parkway

2.5 of 5 Hotel   |   8670 Orion Place, Columbus, OH 43240
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85%
Ranked #17 of 139 hotels in Columbus
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Platinum99 London, United Kingdom
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142 people have reviewed this hotel

Traveler rating
    81
    40
    11
    5
    5
See reviews for
72
18
6
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This brand new hotel is taking Holiday Inn Express up a level. The rooms are large and comfy and unusually it has a fitness room and a Pool. Friendly staff and good breakfast. For a moment I thought it was a fully fledged Holiday Inn.

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are excited that we met your needs during your recent stay with us. We do have a beautiful hotel and offer great customer service for all our guests. We are happy that you enjoyed all areas of the hotel. It is your home away from home... More

right here
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checked in about 500pm to hear them say, 'we don't have water but will within an hour'. We could see the workmen in the foyer on ladders working on the pipes. An hour later, still no water. Went to dinner. Back in 2.5 hours, still no water. To the pool and hot-tub -- very nice area -- used the bathroom... More

Was this review helpful? Yes 3
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing the Holiday Inn Express Polaris. We are sorry we had the water issue during your recent stay with us. We are happy to hear that the staff did communicate the issue and took care of you and your cost. We were able to get the water up and running that evening. We hope when visiting the Columbus... More

Vienna, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Nice and clean.....kids had a great time... I would stay there again. The kids enjoyed the pool... Housekeeping was great about keeps our room stocked with clean towels and soap. The hotel staff was really nice. Breakfast bar had something for everyone.

Was this review helpful? Yes 1
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing the Holiday Inn Express Polaris. We are happy to hear that everyone enjoyed their time away from home. We love being your home away from home. I will pass on your comments to the staff so they know how they are doing as well. Thanks for staying with us and we look forward to seeing you again.... More

Mogadore, Ohio
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I spent two nights at the Holiday Inn Express Polaris for Spring Break with my six year old daughter. This hotel is clean and the rooms are immaculate. The staff was friendly and helpful. The breakfast buffet was better then I expected. The breakfast has a great variety for everyone. Fresh fruit, pancakes, eggs, sausage, muffins, toast and several kinds... More

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for your wonderful commernts regarding your recent stay with us. We are always excited to know that we met your expectations and more. I will pass your comments on to the staff so they know how they are doing. Thanks for choosing the Holiday Inn Express Polaris. Come back and see us again soon. We are waiting on you.... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

We checked in at 430pm only to be informed the room was NOT ready! Check in is 4pm! We were told we would have to wait 30 minutes! I have two small kids so this makes things a bit challenging. The front desk associate was not very understanding! I will NOT stay here again! Please think twice and call ahead... More

Was this review helpful? Yes 1
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

We appreciate your feedback of our hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced with the your room not being ready at check in time. Your review will be used to consider improvements needed... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great place to stay it has a nice kids pool. A nice breakfast and really close to a lot of attractions. The staff is very friendly. I have stayed here before and will definitely be back. You won't be disappointed!!

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for your recent stay with us at the Holiday inn Express Polaris. We love hearing that your experience was great. We do have an amazing hotel, pool area for kids of all ages, amenities, and a staff ready to serve. We appreciate you taking the time out of your busy day to let us know how we are... More

Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2014

A group of us stayed at the Holiday Inn Express & Suites this past weekend for the Arnold Classic. Could not ask for a better hotel! The staff was so kind, friendly, and helpful. You can not imagine how clean this hotel was. I have never seen a hotel this clean before. The rooms were very spacious. The FREE breakfast... More

Was this review helpful? Yes 2
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Awesome Review! Thanks for taking the time out of your day to let us know how we are doing. We take a lot of pride in our hotel and the service we provide each guest. We are happy to hear that we met your expectations during your recent stay with us. We love our guests and want them to feel... More

Indianapolis, Indiana, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 28, 2014

I come to the Polaris area for work several weeks a year. I have stayed at several of the area hotels, and Holiday Inn Express is by far the best for the price! The hotel is relatively new and attractive. The rooms are modern, the comfort of the beds is better than average with a great selection of pillows. The... More

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thanks for choosing the Holiday inn Express Polaris. We are always pleased to hear that our guests stay was enjoyable. We do take a lot of pride in our hotel and the service we provide each guest. Thanks for mentioning the Manager Reception on Wednesday, we do it for you. I will pass the comments on to the staff so... More

Durham, North Carolina
1 review
5 of 5 stars Reviewed February 18, 2014

I have stayed at this hotel a number of times and every time the experience has been pleasant, I truly enjoyed the cooking staff as the one that stood out the most was Mylene she was so pleasant and seem to truly enjoy her job, she helped whenever I asked for assistant and never made me feel like it was... More

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for your awesome feedback regarding your repeat stay with us at the Holiday Inn Express Polaris. We are extremely happy that yet again we have exceeded your expectations while staying with us. We do take a lot of pride in our hotel and the service we provide for every guest. Every guest is VIP at the Holiday inn... More

Columbia Station, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

A group of us stayed this past week-end at the Holiday Inn Express and Suites. What a perfect place to stay with friends. The rooms were clean and spacious and the beds comfortable. The breakfast was extensive and the atmosphere in the breakfast room festive. The staff was personable and efficient from the General Manager Donna, to Sales Representative Jessica,... More

Was this review helpful? Yes
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review

Thank you for being an IHG Priority Club Member and for your awesome feedback. We are happy to hear your overall experience was great. We take a lot of pride in our hotel and the service we provide each guest. I will pass your kind words onto our staff so they will know how they are doing. Thanks for noticing... More

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Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Also Known As:
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio
Address: 8670 Orion Place, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Columbus
#17 Luxury Hotel in Columbus
#20 Family Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Reservation Options:
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