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Embassy Suites Columbus - Airport

#6 of 142 Hotels in Columbus
Certificate of Excellence
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2886 Airport Drive, Columbus, OH 43219
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AAA Family Fun Package
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Embassy Suites Columbus - Airport
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Embassy Suites Columbus - Airport
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502 reviews from our community

Traveler rating
    345
    116
    26
    6
    9
See reviews for
147
76
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208
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • Any
English first
  • All months
    (502)
  • Mar-May only
    (114)
  • Jun-Aug only
    (146)
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    (129)
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Hartford, United States
1 review
3 of 5 stars Reviewed 1 week ago

I frequently travel to Columbus for business and stay at this hotel. It is convenient because it's close to the airport and my office and also becuase it has a restaurant and bar. The overall hotel is clean and has a friendly staff. I would recommend it to business travelers.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassy2886, General Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Suites Columbus Airport location. We appreciate you taking time to pass along feedback from your visit to our property. We look forward to your next visit! More 

Newport, Kentucky
1 review
2 of 5 stars Reviewed 1 week ago

I booked 2 rooms with 2 queen beds through Expedia two months prior to stay. When we arrived I was told the hotel only had two rooms with 1 king bed in each room. My party included 4 adults and three children. I was very frustrated and after about 15 minutes of checking rooms, we were given 1 room with... More 

Was this review helpful? Yes
embassy2886, General Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Suites Columbus Airport location. I would like to apologize for the room type that you requested that was not available at check in. I would also like to apologize for the Front Desk Agent's lack of empathy and for the pool situation that you encountered. I can assure you that... More 

schaumburg,il
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

I was staying down the street at another hotel and wanted to try Embassy Suites restaurant since I had heard good reviews. I was shocked and very disappointed by the service I received as a bar patron. Once seated I politely asked to see a wine list. My server "Hicham M. " told me "we don't have much here." I... More 

Was this review helpful? Yes
embassy2886, General Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Suites Columbus Airport location. I would like to apologize again for the lack of quality customer service that you received during your most recent visit to our property. I thank you for allowing me the opportunity to discuss with you on the telephone. I look forward to your next visit... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

3 girls stayed 2 nights in a premium suite. Hotel is very clean, staff extremely polite and welcoming. Food and amenities are a great value. Would not only highly recommend this hotel but I will also return here for our girls weekend getaway next time!

Was this review helpful? Yes
embassy2886, General Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us at the Embassy Suites Columbus Airport location. We appreciate the feedback regarding your visit. We look forward to your next visit. More 

Columbus, Ohio
Top Contributor
291 reviews 291 reviews
35 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We had a all day meeting here including breakfast, breaks and lunch here for about 80 people. Conference rooms were nice and new. Food was very good for banquet food. Convenient location for those traveling from the airport and downtown. Hotel is Reasonably priced for a meeting based on other downtown meeting locations. I Would definitely recommend for a smaller... More 

Was this review helpful? Yes
Marianne K, Front Office Supervisor at Embassy Suites Columbus - Airport, responded to this review

Thank you for sharing your comments about your recent stay. I was very pleased to learn that you enjoyed your time at the Embassy Suites Columbus Airport. We are very proud of the hotel and strive to make sure that we keep it in "like new" condition. I am happy to hear that you enjoyed the complimentary breakfast we offer.... More 

Loudonville, Ohio
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is nice, staff is friendly. The pool is freezing and only kids were using it. The hot tub is small and packed with kids warming up from the pool. Breakfast was good but staff couldn't seem to keep up with filling food stations. The place is pretty clean but I did find a hair band in the sofa... More 

Was this review helpful? Yes 1
Marianne K, Front Office Supervisor at Embassy Suites Columbus - Airport, responded to this review

Thank you for sharing your positive comments about your recent stay. I was very pleased to learn that you enjoyed your time at the Embassy Suites Columbus Airport. We want to ensure that we are exceeding customer expectations and that your stay is memorable. I would like to apologies for the temperature of the pool. We hope that you will... More 

Massillon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in Columbus for an event at OSU. This hotel is about 12 minutes from the campus by car. The suite is laid out differently from other Embassy Suites. We liked the new lay out. The large bathroom is accessible from the bedroom and the living room. We would have preferred a tub/shower combo. There was only a shower.... More 

Was this review helpful? Yes
Marianne K, Front Office Supervisor at Embassy Suites Columbus - Airport, responded to this review

Please accept my apologies on behalf of the staff and management of the Embassy Suites Columbus Airport. The situation that you describe experiencing is not at all typical of our guests' experiences. I have shared your comments with our team and assure you that no other guest will experience the issues you describe in your post. Thank you for taking... More 

Elkridge, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a business trip and loved it! The accommodations are wonderful and the complimentary breakfast was great. The hotel provides shuttle service to and from the airport as well as to the local mall. I had a great experience here and would definitely recommend it!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Marianne K, Front Office Supervisor at Embassy Suites Columbus - Airport, responded to this review

Thank you for sharing your positive comments about your recent stay. I was very pleased to learn that you enjoyed your time at the Embassy Suites Columbus Airport. We want to ensure that we are exceeding customer expectations and that your stay is memorable. We hope that you will visit us again, should your travels bring you back to Columbus.... More 

Canton, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is average. The room itself and amenities are actually very good. The rooms are spacious and clean. We found this room on a travel website and it was a great deal. The problem with too great of a deal is that many people will find it too, and those that normally couldn't afford such a nice room will... More 

Was this review helpful? Yes
Marianne K, Front Office Supervisor at Embassy Suites Columbus - Airport, responded to this review

We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns... More 

columbus, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

we had a great experience. The food was great and the room was confortable and quite. we enjoyed the evening fun as well as the pool. The food was great, and the service was very friendly. We will stay again soon.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassy2886, General Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Suites Columbus Airport location. Very happy to hear that you enjoyed your room and the pool too. We look forward to your next visit to our property. More 

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