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Embassy Suites Columbus - Airport

#8 of 142 Hotels in Columbus
Certificate of Excellence
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2886 Airport Drive, Columbus, OH 43219
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AAA Family Fun Package
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Embassy Suites Columbus - Airport
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Embassy Suites Columbus - Airport
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515 reviews from our community

Traveler rating
    352
    120
    26
    7
    10
See reviews for
153
77
26
214
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • Any
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  • All months
    (515)
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    (126)
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Birmingham, Alabama, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Great Staff! They were very helpful in all areas of making the stay successful. The hotel was very clean and comfortable. It is convenient to airport and the shuttle is always there in a timely manner. The breakfast each moring was excellent. The cook to order omelet was the best part.

Review collected in partnership with Embassy Suites Hotels

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Avon, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Overall very nice. Very clean and suites were much more spacious than other Embassy Suites I've stayed at. Beds were super comfortable. Our only complaint was the pool, which didn't seem to fit the rest of the hotel. It was dirty and over chlorinated. My daughter was very disappointed because the pool is obviously a big deal for kids.

Review collected in partnership with Embassy Suites Hotels

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Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for visiting the Embassy Suites Columbus Airport location. I would like to apologize for the pool condition that you described in your review. I have shared this with our Engineering department and we will address immediately. I look forward to your next visit to our hotel. More 

prosper, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

the employee checking me in greeted me with "name" and nothing else--never looked at me, etc. the breakfast staff is very unfriendly. the older gentleman working there even went so far as to greet the two caucasian customers, one in front of me and one behind me while ignoring me. Perhaps he does not care for Hispanics. nonetheless, they were... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Dear Fidelio S, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we did not meet your expectations during your stay. We are always looking for ways to improve... More 

Carmel, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here for when I was traveling back to Indiana from New York. Their rooms are large. Their beds are super comfy. Their living room is huge too. I felt like I was at a regular home. Their shower and bathroom were super nice. The biggest PLUS was their lovely Hot breakfast where you get to order your omelets.... More 

Was this review helpful? Yes
Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for providing feedback from your visit to the Embassy Suites Columbus Airport location. We are so happy to learn that you enjoyed the guestroom and breakfast. We hope to see you soon. More 

Irwin, Pennsylvania
Contributor
19 reviews 19 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Everybody we encountered were very nice and personable! We only had only small issues while we were there and they were easily fixed by the staff! Marianne, Hicham, Mark, Said, Aaron, Tonya & Joseph were all fantastic help to us! They deserve major kudos!

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Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for visiting with your friends here at the Embassy Suites Columbus Airport location. Its great to hear you enjoyed your stay. We are sorry that you encountered an issue during your visit. We are happy to hear that it was resolved and look forward to your return visit with us. More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Everything was excellent from checkin to checkout! The front desk staff was so welcoming. Especially the young lady Mandy, she was very helpful and made me feel at home! I will definitely recommend this Embassy to all my friends, family, and work associates.

Was this review helpful? Yes
Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you Janet for sharing your experience at the Embassy Suites Columbus Airport. We are so pleased that you enjoyed your most recent stay with us. We look forward to your next visit. More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Awesome Hotel, all guest services had nothing but great respect and hospitality in making our stay the best possible. Really looking forward to taking my family back just for some relaxation time! Awesome Hotel!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Cols AP location. We appreciate you taking the time to provide feedback from your visit. We hope to see you back very soon. More 

Cincinnati, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel offers all the amenities a business or family traveler could want. Significantly, the evening manager's reception and the complimentary "real" breakfast exceed anything provided by most other hotels, comparable or otherwise. Dual HD TV's are just another example of the many advantages this brand offers.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Suites Columbus Airport location. We appreciate you taking time to pass along feedback regarding your visit to our property. So happy that you enjoyed the guestroom amenities. We look forward to your next visit. More 

Tracy, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, great food, clean and comfortable bed/pillows. Shuttle service was a big plus. Not sure how the hotel kept up with breakfast because there were a ton of children/guest just waisting food.

Was this review helpful? Yes
Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Suites Columbus Airport location. It is so nice to receive such positive feedback regarding the bedding, shuttle and our breakfast. We hope that the next time that you head out to Columbus, Ohio that you will stay with your friends here at the Embassy Suites! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We arrived Saturday, 3/28 check in at 3:00, room wasn't ready until 4, for $200 a night, you would think housekeeping would be on their A game, instead of money being deducted from our room we received 1 complimentary dinner ticket which we used at their restaurant, I don't know which was worse, the food or the service. The rooms... More 

Was this review helpful? Yes 1
Tim B, Manager at Embassy Suites Columbus - Airport, responded to this review

Thank you for staying with us here at the Embassy Suites. I would like to sincerely apologize for the issues that you encountered during your most recent visit at our property. I will share your comments with our team regarding the wait and condition of the guest room that you were assigned. Also, for the breakfast and lack of quality... More 

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