We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 140 Columbus hotels

Fairfield Inn & Suites Columbus West/Hilliard

2.5 of 5 Hotel   |   5520 Maxwell Place, Columbus, OH 43228
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Parking
Save Saved
You added Fairfield Inn & Suites Columbus West/Hilliard to your Saves list
Fairfield Inn & Suites Columbus West/Hilliard
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
68%
Ranked #74 of 140 Hotels in Columbus
A recent review
5 of 5 stars reviewed 2 days ago
Stan B Cedar Crest, New Mexico
Write a Review

68 reviews from our community

Traveler rating
    19
    28
    14
    3
    4
See reviews for
19
14
4
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Cedar Crest, New Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The staff was excellent and made us feel the most comfortable of any recent stay right from the start at check-in. Breakfast was well kept and managed. Rooms were clean and quiet. Couldn't ask for more.

Was this review helpful? Yes
Allen, Texas
Top Contributor
84 reviews 84 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for over a week recently. I had a split stay. Checked out and checked back in a few days later. The staff were very friendly and welcomed me back when I returned. Shawn at the front desk was very cordial and accommodating. Debbie in the breakfast area was very nice and kept the food area very organized.... More

Was this review helpful? Yes
Jacksonville, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago

I came to Ohio to visit family and when I went to me my room, it looked OK, well that is what I though. I pulled back the blankets to put my daughter down and their was some hair and when I went and told someone they said they will take care of it and never did. So good thing... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to fill out a TripAdvisor review. At Fairfield, everything we do is aimed at guest satisfaction. I am sorry that we did not deliver on that promise to you. If you would like to discuss your stay with me further, please contact me at the hotel when it is convenient for you. Thank you. More

Columbus, Ohio
1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed here a couple of nights, but I would not stay here again. The room was not so clean. The housekeepers was not very nice or friendly. When I come back to my room after being out all day, I came back and my room was not really cleaned. My bath tub was dirty and my bed was not... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Here at Fairfield Inn & Suites, everything we do is aimed at the service at the guest. I am sorry for the experience you experience here at hotel. Please contact me at the hotel if you would like to discuss your stay with me. Thank you. More

Los Angeles, CA
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2014

We needed a place West of Columbus that would allow us to get on the road early the next morning. This Fairfield is very clean and the staff was friendly and efficient. Rooms are a reasonable size and hot breakfast is included. Overall, a very nice stay.

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your kind words. We are aimed at being the best of the best and providing guests with a memorable experience. Thank you for staying and we look forward to you staying with us again soon. More

Indianapolis, Indiana
Top Contributor
93 reviews 93 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 11, 2014

We spent the weekend in Columbus visiting family and friends in various parts of the area. This hotel is close to all the major freeways we needed to quickly get to any side of town. The hotel is fairly new and nicely decorated. Our room was clean and comfortable. Breakfast consisted of everything we needed to start the day. Shawn... More

Was this review helpful? Yes 3
Patrick C, Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time for sharing your experience with us. I will personally let Shawn know that his eye for detail is something all guests enjoy, especially when staying from out of town. Thank you again and we look forward to seeing you again soon. More

Indianapolis, Indiana, USA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 19, 2014

We were in town for our sons tournament and stayed at this hotel. The hotel is pretty new, very clean and most of the staff were very friendly and helpful. John who checked us in was great and had plenty of good recommendations on places to eat or shop if needed. The hotel is very close to several chain restaurants... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2014 via mobile

We visited this hotel this past weekend (5/2 - 5/4/14) and were very happy with our choice to stay there. I was very impressed with Kristen at the front desk who was able to get us in a room with a refrigerator to keep my 3 kids' milk cold. She was friendly and helpful and set the tone for our... More

Was this review helpful? Yes
Patrick C, Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed May 3, 2014

This was my first time staying in the city of Columbus as I normally travel thru and stay up in the Toledo area when visiting family in the Traverse City area of Michigan. I happened to stay here this past Friday night. It might have been shift change as the two front desk clerks were discussing information when I came... More

Was this review helpful? Yes
Casstown, OH
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 2, 2014

Very upset that we booked a room here specifically for the hot tub and when we check in we are told that it is closed. I could have dealt with that had they let me cancel my reservation in their entirely empty hotel but not the case. Autumn at the front desk kept saying their website specifies that the hot... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Fairfield Inn & Suites Columbus West/Hilliard, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Fairfield Inn & Suites Columbus West/Hilliard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Columbus West/Hilliard

Address: 5520 Maxwell Place, Columbus, OH 43228
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus West/Hilliard 2.5*
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Travelocity, Priceline, Hotels.com, Booking.com, Tingo, Odigeo and Venere so you can book your Fairfield Inn & Suites Columbus West/Hilliard reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn & Suites Columbus West/Hilliard Ohio

10 photo of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Room/suite (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (3)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Columbus with
any amenities