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Fairfield Inn & Suites Columbus West/Hilliard

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5520 Maxwell Place, Columbus, OH 43228
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Fairfield Inn & Suites Columbus West/Hilliard
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Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
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80 reviews from our community

Traveler rating
    25
    32
    15
    4
    4
See reviews for
22
16
4
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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    (23)
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    (25)
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    (22)
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a weekend with our 3 year old and our 2 month old. We booked a 2 double bed suite and felt it was roomy enough for us and all that we brought! The pack-and-play tucked easily in the corner, the mini-fridge and microwave was very helpful with bottles and snacks, and it was great to have... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We are delighted the double suite was roomy enough for you and your family. We appreciate you staying with us and we look forward to seeing you again. More 

Sunny Pittsburgh
Top Contributor
51 reviews 51 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Getting here for the 1st time is a little challenging especially late at night to check in. Once inside the space is very clean and accommodating for travelers. Rooms are very clean and comfortable attention is paid to the details offered to the guest. Breakfast was good, staff very friendly

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of us on TripAdvisor. The housekeeping staff works very hard to provide a hotel that is clean and of the highest standards. The front desk staff works just as hard to provide recommendations to our guests and be very engaging. We appreciate the compliments about the hotel and staff. We definitely share these with the... More 

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

John checked us in on afternoon arrival. He was very congenial and hospitable, placing us in a quiet area of the motel on second floor, after I waived to his judgement. We had stayed the night before at another Columbus motel, checked out, then decided to stay over in town for a Barry Manilow concert. John warned us about icy... More 

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We appreciate the great compliments about John and the hotel. I will look into further what else we can do about the luggage cart situation as it does happen to a lot of hotels. Thank you for your review of us and we hope to see you again when your travels bring you to Columbus again. More 

Toledo
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 1, 2015

Hotel easy to find among a few other hotels. Directly across the road from Cracker Barrel (a plus for us!). Arrived at 10 PM, lobby was tastefully decorated and clean, however desk was unattended.. Waited a few minutes until my phone chirped for someone to walk out of the back. We reserved a single room with a king bed, which... More 

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1 review
5 of 5 stars Reviewed December 22, 2014

The staff was very helpful, courteous. The beds was very comfortable, the room and common areas was nice and clean. We used the fitness room and it was clean and had real equipment inside. Jared, Terri and food services lady(forgot her name) made for sure that we had a nice stay. The staff was kid friendly. We enjoyed our stay.... More 

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of us on TripAdvisor. Our staff prides themselves on great guest experiences to you and each of our guests. We are glad you enjoyed your stay with us and we hope that you will get to stay with us again if your travels bring you to Columbus again. More 

West Lafayette, Ohio
Top Contributor
61 reviews 61 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed December 17, 2014

Stayed one night. Chose for proximity to casino and indoor pool for child. Hotel room and property very clean. Staff friendly. Beds comfortable. 10 minutes from casino. Pool heater broken and to cold to take child swimming. Walls paper thin in room. Noise from floor above our room kept us up at night. Continental breakfast average at best. Giving a... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We are sorry about your experience here at the hotel. Please contact me to further discuss at your convenience. More 

Iowa City, Iowa
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 9, 2014

We got a clean, bright room for our one night stay. Good bedding and comfortable mattress. Some hall noise but fellow travelers were generally quiet. On the west side of town and close to the interstate for the next days travel. Will stay there again.

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of your recent stay with us. The team works very hard to ensure a great stay for each of our guests. We hope to get to see you again soon when you travels bring you back to Columbus. More 

Olmsted Falls, Ohio
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 3, 2014

This was the second time we have stayed at this hotel. While the hotel is a bit on the smaller size, I appreciate the fact that when staying there, you are not fighting with a great deal of people at their breakfast bar. The rooms are a decent size and the beds are very comfortable. This hotel is a little... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

The team and I very much appreciate the title "Hidden Gem". We also thank you for the compliments in your survey. We are a tad on the smaller size for Fairfield Inns but we hope that our great guest service and clean rooms is the most what people remember about us. We look forward to you staying with us soon... More 

Fairborn, Ohio
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2014

This is the second time we have stayed at this hotel while in Columbus. This past time we were on the third floor and only complaint was that the water pressure was a bit low. Bed was confortable, room clean etc. I am VERY picky when it comes to a clean room! My husband saw the lady cleaning another room... More 

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We appreciate the hard work our housekeeping staff does in our rooms for you and our guests. Thank you for acknowledging that and I have passed on the great compliments to the team. We hope to see you again soon here in Columbus when your travels brings you back through. Patrick C. More 

Lexington, Kentucky
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 9, 2014 via mobile

Room was nice, roomy bathroom. Front desk provided a fridge upon request. Hall needed vacuuming and elevator but they had a sign excusing the mess. Close to various stores and restaurants. You can't go wrong here!

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for reviewing us and thank you for the compliment. We look forward to you staying with us again soon. More 

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