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All 141 Columbus hotels

Fairfield Inn & Suites Columbus West/Hilliard

2.5 of 5 Hotel   |   5520 Maxwell Place, Columbus, OH 43228
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70%
Ranked #62 of 141 hotels in Columbus
A recent review
4 of 5 stars reviewed 1 week ago
fillmytanks Los Angeles, CA
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64 people have reviewed this hotel

Traveler rating
    18
    27
    14
    3
    2
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18
13
3
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Los Angeles, CA
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We needed a place West of Columbus that would allow us to get on the road early the next morning. This Fairfield is very clean and the staff was friendly and efficient. Rooms are a reasonable size and hot breakfast is included. Overall, a very nice stay.

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Indianapolis, Indiana
Top Contributor
82 reviews 82 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 11, 2014

We spent the weekend in Columbus visiting family and friends in various parts of the area. This hotel is close to all the major freeways we needed to quickly get to any side of town. The hotel is fairly new and nicely decorated. Our room was clean and comfortable. Breakfast consisted of everything we needed to start the day. Shawn... More

Was this review helpful? Yes 1
Patrick C, Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time for sharing your experience with us. I will personally let Shawn know that his eye for detail is something all guests enjoy, especially when staying from out of town. Thank you again and we look forward to seeing you again soon. More

Indianapolis, Indiana, USA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 19, 2014

We were in town for our sons tournament and stayed at this hotel. The hotel is pretty new, very clean and most of the staff were very friendly and helpful. John who checked us in was great and had plenty of good recommendations on places to eat or shop if needed. The hotel is very close to several chain restaurants... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2014 via mobile

We visited this hotel this past weekend (5/2 - 5/4/14) and were very happy with our choice to stay there. I was very impressed with Kristen at the front desk who was able to get us in a room with a refrigerator to keep my 3 kids' milk cold. She was friendly and helpful and set the tone for our... More

Was this review helpful? Yes
Patrick C, Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed May 3, 2014

This was my first time staying in the city of Columbus as I normally travel thru and stay up in the Toledo area when visiting family in the Traverse City area of Michigan. I happened to stay here this past Friday night. It might have been shift change as the two front desk clerks were discussing information when I came... More

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Casstown, OH
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 2, 2014

Very upset that we booked a room here specifically for the hot tub and when we check in we are told that it is closed. I could have dealt with that had they let me cancel my reservation in their entirely empty hotel but not the case. Autumn at the front desk kept saying their website specifies that the hot... More

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Winston Salem, North Carolina
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 27, 2014

I was in Columbus for a rowing regatta at Griggs Reservoir. I choose to stay here because of location, pool and room sizes. We had a suite with 2 double beds and a pull out couch in our room. Everything was super clean. The pool was a big attraction for the 4 kids in tow. It is close to many... More

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

glen allen
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2014

Clean, comfortable rooms. Extremely clean and updated rooms and common areas. The only problem I have is that the tv's in the rooms default to CNN. I don't particularly care for that network since they report news with a huge dose of one sidedness and omit certain relevant stories altogether. Why don't you default to the #1 cable news channel?

Was this review helpful? Yes 1
Burlington, Kentucky
Top Contributor
139 reviews 139 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 13, 2014

Stayed with 2 teenagers (13 olds). Staff was very friendly and helpful. John Henry at the front desk recommended a good pizza delivery and made sure my girls were able to enjoy extra pool time and get what they needed - extra towels, shampoo, drinks, etc. All with a friendly smile. Easy to get on and off interstate. Quiet breakfast... More

Was this review helpful? Yes 2
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you very much for staying with us and for commenting about the service here at our hotel. We strive very hard to ensure every guest feels like staying here is like staying at home. John is a great addition to our team and I thank you very much about commenting on his service with you and your family. We... More

Indianapolis, Indiana
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 26, 2014

OK, I admit that this rating might be painting the entire hotel and staff with the brush of a bad check in experience. I have probably stayed here a half dozen times in past 2 years. Never a problem. As a platinum premiere member I am usually upgraded to a suite. I can guarantee nobody in the house on this... More

Was this review helpful? Yes 2

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Additional Information about Fairfield Inn & Suites Columbus West/Hilliard

Address: 5520 Maxwell Place, Columbus, OH 43228
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 141 hotels in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus West/Hilliard 2.5*
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Also Known As:
Fairfield Inn & Suites Columbus West/Hilliard Ohio

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