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All 142 Columbus hotels

Fairfield Inn & Suites Columbus West/Hilliard

2.5 of 5 Hotel   |   5520 Maxwell Place, Columbus, OH 43228
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Ranked #61 of 142 Hotels in Columbus
A recent review
4 of 5 stars reviewed 2 weeks ago
Iowa539 Iowa City, Iowa
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74 reviews from our community

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    15
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22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Iowa City, Iowa
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got a clean, bright room for our one night stay. Good bedding and comfortable mattress. Some hall noise but fellow travelers were generally quiet. On the west side of town and close to the interstate for the next days travel. Will stay there again.

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of your recent stay with us. The team works very hard to ensure a great stay for each of our guests. We hope to get to see you again soon when you travels bring you back to Columbus. More

Olmsted Falls, Ohio
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the second time we have stayed at this hotel. While the hotel is a bit on the smaller size, I appreciate the fact that when staying there, you are not fighting with a great deal of people at their breakfast bar. The rooms are a decent size and the beds are very comfortable. This hotel is a little... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

The team and I very much appreciate the title "Hidden Gem". We also thank you for the compliments in your survey. We are a tad on the smaller size for Fairfield Inns but we hope that our great guest service and clean rooms is the most what people remember about us. We look forward to you staying with us soon... More

Fairborn, Ohio
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the second time we have stayed at this hotel while in Columbus. This past time we were on the third floor and only complaint was that the water pressure was a bit low. Bed was confortable, room clean etc. I am VERY picky when it comes to a clean room! My husband saw the lady cleaning another room... More

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We appreciate the hard work our housekeeping staff does in our rooms for you and our guests. Thank you for acknowledging that and I have passed on the great compliments to the team. We hope to see you again soon here in Columbus when your travels brings you back through. Patrick C. More

Lexington, Kentucky
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2014

Room was nice, roomy bathroom. Front desk provided a fridge upon request. Hall needed vacuuming and elevator but they had a sign excusing the mess. Close to various stores and restaurants. You can't go wrong here!

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for reviewing us and thank you for the compliment. We look forward to you staying with us again soon. More

Carmi, Illinois
2 reviews
3 of 5 stars Reviewed October 6, 2014

The hotel was very clean. Nice people working there, free wifi, beds were super comfy too! The cons, no vents in the bathrooms, no little fridge in room, the breakfast wasn't all that good. The only hot food were the eggs, which ever meat they had (sausage, bacon), and you were able to make a waffle. I'm personally picky about... More

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to review us on TripAdvisor. We have a staff that works very hard at providing our guests with a great experience. The breakfast follows the Marriott Standards for Fairfield Inn. We are in the process of adding some additional amenities, like salsa, sour cream and shredded cheese for additional toppings for the eggs. If... More

Falls Church, Virginia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2014

We just returned from a short visit to Columbus. Jared was very polite as we checked in. The next morning I had a few hours to myself so I asked Shawn at the front desk for suggestion on what to do. He was very helpful, and he went above and beyond, printed maps and wrote down directions to popular attractions.... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

I really appreciate the individual comments about the different Front Desk associates. We have a great team here and it is always great when guests compliment them individually. Thank you and thank you for staying with us. We hope to see you again soon. More

Cedar Crest, New Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 18, 2014

The staff was excellent and made us feel the most comfortable of any recent stay right from the start at check-in. Breakfast was well kept and managed. Rooms were clean and quiet. Couldn't ask for more.

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your compliments to the hotel and the staff. We really appreciate it. We hope that your travels will bring you back to the Columbus area soon. And that we would get to provide great service again to you. More

Allen, Texas
Top Contributor
88 reviews 88 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 15, 2014

I stayed here for over a week recently. I had a split stay. Checked out and checked back in a few days later. The staff were very friendly and welcomed me back when I returned. Shawn at the front desk was very cordial and accommodating. Debbie in the breakfast area was very nice and kept the food area very organized.... More

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your compliments about the staff. We share compliments in the mornings with our team and celebrate with them and the rest of the staff. We look forward to you staying with again soon. More

Jacksonville, Florida
1 review
1 of 5 stars Reviewed August 31, 2014

I came to Ohio to visit family and when I went to me my room, it looked OK, well that is what I though. I pulled back the blankets to put my daughter down and their was some hair and when I went and told someone they said they will take care of it and never did. So good thing... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to fill out a TripAdvisor review. At Fairfield, everything we do is aimed at guest satisfaction. I am sorry that we did not deliver on that promise to you. If you would like to discuss your stay with me further, please contact me at the hotel when it is convenient for you. Thank you. More

Columbus, Ohio
1 review
1 of 5 stars Reviewed August 28, 2014

I stayed here a couple of nights, but I would not stay here again. The room was not so clean. The housekeepers was not very nice or friendly. When I come back to my room after being out all day, I came back and my room was not really cleaned. My bath tub was dirty and my bed was not... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Here at Fairfield Inn & Suites, everything we do is aimed at the service at the guest. I am sorry for the experience you experience here at hotel. Please contact me at the hotel if you would like to discuss your stay with me. Thank you. More

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Additional Information about Fairfield Inn & Suites Columbus West/Hilliard

Address: 5520 Maxwell Place, Columbus, OH 43228
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus West/Hilliard 2.5*
Number of rooms: 26
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Fairfield Inn & Suites Columbus West/Hilliard Ohio

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