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Fairfield Inn & Suites Columbus West/Hilliard

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5520 Maxwell Place, Columbus, OH 43228
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Fairfield Inn & Suites Columbus West/Hilliard
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Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
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85 reviews from our community

Traveler rating
    26
    35
    15
    4
    5
See reviews for
22
16
4
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Washington, DC
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Not a bad place to stay if you are in the area for work. It does not have a fitness center though. It is a close walk to restaurants and other activities. The price is also reasonable if you are traveling for work.

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York Haven
Top Contributor
77 reviews 77 reviews
52 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great greeting and hotel staff at front desk! Room was very comfortable and the bedding was some of the best in hotels and we stay at many different ones during the year. The room was exceptionally clean. Great place to stay either short term or long term.

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Colorado Springs, Colorado
Top Contributor
122 reviews 122 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

larger than normal room though with a king size bed...comfortable room in very clean shape. The breakfast had lower end eggs/bacon... But still better than just continental and waffles. Did seem odd the pool was closed around 7pm for cleaning for the night. Close to highway and restaurants.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

So we called the hotel to check in to see if the pool worked because my kids wanted to swim while we stayed so we called the staff and they said the pool and hot tub worked so we got there the pool water was cold and dirty and the hot tub was out of service

Was this review helpful? Yes 1
Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Cons:Pool/hottub temporarily out of service. Pros: great rates, great location, friendly service and nice/clean rooms. Wouldn't hesitate to stay here again if I had the opportunity. Didn't wake up early enough to have breakfast so I can't speak about that.

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a weekend with our 3 year old and our 2 month old. We booked a 2 double bed suite and felt it was roomy enough for us and all that we brought! The pack-and-play tucked easily in the corner, the mini-fridge and microwave was very helpful with bottles and snacks, and it was great to have... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We are delighted the double suite was roomy enough for you and your family. We appreciate you staying with us and we look forward to seeing you again. More 

Sunny Pittsburgh
Top Contributor
51 reviews 51 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Getting here for the 1st time is a little challenging especially late at night to check in. Once inside the space is very clean and accommodating for travelers. Rooms are very clean and comfortable attention is paid to the details offered to the guest. Breakfast was good, staff very friendly

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of us on TripAdvisor. The housekeeping staff works very hard to provide a hotel that is clean and of the highest standards. The front desk staff works just as hard to provide recommendations to our guests and be very engaging. We appreciate the compliments about the hotel and staff. We definitely share these with the... More 

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 6, 2015

John checked us in on afternoon arrival. He was very congenial and hospitable, placing us in a quiet area of the motel on second floor, after I waived to his judgement. We had stayed the night before at another Columbus motel, checked out, then decided to stay over in town for a Barry Manilow concert. John warned us about icy... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We appreciate the great compliments about John and the hotel. I will look into further what else we can do about the luggage cart situation as it does happen to a lot of hotels. Thank you for your review of us and we hope to see you again when your travels bring you to Columbus again. More 

Toledo
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 1, 2015

Hotel easy to find among a few other hotels. Directly across the road from Cracker Barrel (a plus for us!). Arrived at 10 PM, lobby was tastefully decorated and clean, however desk was unattended.. Waited a few minutes until my phone chirped for someone to walk out of the back. We reserved a single room with a king bed, which... More 

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1 review
5 of 5 stars Reviewed December 22, 2014

The staff was very helpful, courteous. The beds was very comfortable, the room and common areas was nice and clean. We used the fitness room and it was clean and had real equipment inside. Jared, Terri and food services lady(forgot her name) made for sure that we had a nice stay. The staff was kid friendly. We enjoyed our stay.... More 

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of us on TripAdvisor. Our staff prides themselves on great guest experiences to you and each of our guests. We are glad you enjoyed your stay with us and we hope that you will get to stay with us again if your travels bring you to Columbus again. More 

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