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Fairfield Inn & Suites Columbus West/Hilliard

2.5 of 5 5520 Maxwell Place, Columbus, OH 43228
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Fairfield Inn & Suites Columbus West/Hilliard
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Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
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77 reviews from our community

Traveler rating
    24
    30
    15
    4
    4
See reviews for
22
15
4
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toledo
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel easy to find among a few other hotels. Directly across the road from Cracker Barrel (a plus for us!). Arrived at 10 PM, lobby was tastefully decorated and clean, however desk was unattended.. Waited a few minutes until my phone chirped for someone to walk out of the back. We reserved a single room with a king bed, which... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed December 22, 2014 via mobile

The staff was very helpful, courteous. The beds was very comfortable, the room and common areas was nice and clean. We used the fitness room and it was clean and had real equipment inside. Jared, Terri and food services lady(forgot her name) made for sure that we had a nice stay. The staff was kid friendly. We enjoyed our stay.... More 

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of us on TripAdvisor. Our staff prides themselves on great guest experiences to you and each of our guests. We are glad you enjoyed your stay with us and we hope that you will get to stay with us again if your travels bring you to Columbus again. More 

West Lafayette, Ohio
Top Contributor
51 reviews 51 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 17, 2014

Stayed one night. Chose for proximity to casino and indoor pool for child. Hotel room and property very clean. Staff friendly. Beds comfortable. 10 minutes from casino. Pool heater broken and to cold to take child swimming. Walls paper thin in room. Noise from floor above our room kept us up at night. Continental breakfast average at best. Giving a... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We are sorry about your experience here at the hotel. Please contact me to further discuss at your convenience. More 

Iowa City, Iowa
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 9, 2014

We got a clean, bright room for our one night stay. Good bedding and comfortable mattress. Some hall noise but fellow travelers were generally quiet. On the west side of town and close to the interstate for the next days travel. Will stay there again.

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your review of your recent stay with us. The team works very hard to ensure a great stay for each of our guests. We hope to get to see you again soon when you travels bring you back to Columbus. More 

Olmsted Falls, Ohio
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 3, 2014

This was the second time we have stayed at this hotel. While the hotel is a bit on the smaller size, I appreciate the fact that when staying there, you are not fighting with a great deal of people at their breakfast bar. The rooms are a decent size and the beds are very comfortable. This hotel is a little... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

The team and I very much appreciate the title "Hidden Gem". We also thank you for the compliments in your survey. We are a tad on the smaller size for Fairfield Inns but we hope that our great guest service and clean rooms is the most what people remember about us. We look forward to you staying with us soon... More 

Fairborn, Ohio
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2014

This is the second time we have stayed at this hotel while in Columbus. This past time we were on the third floor and only complaint was that the water pressure was a bit low. Bed was confortable, room clean etc. I am VERY picky when it comes to a clean room! My husband saw the lady cleaning another room... More 

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

We appreciate the hard work our housekeeping staff does in our rooms for you and our guests. Thank you for acknowledging that and I have passed on the great compliments to the team. We hope to see you again soon here in Columbus when your travels brings you back through. Patrick C. More 

Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2014

Room was nice, roomy bathroom. Front desk provided a fridge upon request. Hall needed vacuuming and elevator but they had a sign excusing the mess. Close to various stores and restaurants. You can't go wrong here!

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for reviewing us and thank you for the compliment. We look forward to you staying with us again soon. More 

Carmi, Illinois
2 reviews
3 of 5 stars Reviewed October 6, 2014

The hotel was very clean. Nice people working there, free wifi, beds were super comfy too! The cons, no vents in the bathrooms, no little fridge in room, the breakfast wasn't all that good. The only hot food were the eggs, which ever meat they had (sausage, bacon), and you were able to make a waffle. I'm personally picky about... More 

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to review us on TripAdvisor. We have a staff that works very hard at providing our guests with a great experience. The breakfast follows the Marriott Standards for Fairfield Inn. We are in the process of adding some additional amenities, like salsa, sour cream and shredded cheese for additional toppings for the eggs. If... More 

Falls Church, Virginia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2014

We just returned from a short visit to Columbus. Jared was very polite as we checked in. The next morning I had a few hours to myself so I asked Shawn at the front desk for suggestion on what to do. He was very helpful, and he went above and beyond, printed maps and wrote down directions to popular attractions.... More 

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

I really appreciate the individual comments about the different Front Desk associates. We have a great team here and it is always great when guests compliment them individually. Thank you and thank you for staying with us. We hope to see you again soon. More 

Cedar Crest, New Mexico
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 18, 2014

The staff was excellent and made us feel the most comfortable of any recent stay right from the start at check-in. Breakfast was well kept and managed. Rooms were clean and quiet. Couldn't ask for more.

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your compliments to the hotel and the staff. We really appreciate it. We hope that your travels will bring you back to the Columbus area soon. And that we would get to provide great service again to you. More 

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Additional Information about Fairfield Inn & Suites Columbus West/Hilliard

Address: 5520 Maxwell Place, Columbus, OH 43228
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus West/Hilliard 2.5*
Number of rooms: 83
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Also Known As:
Fairfield Inn & Suites Columbus West/Hilliard Ohio

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