We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairfield Inn & Suites Columbus West/Hilliard

Hotel website
Hotel deals
Hotel packages
5520 Maxwell Place, Columbus, OH 43228
Special Offer
Book early and save 20%!
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Fairfield Inn & Suites Columbus West\/Hilliard
View Map
Add Photo Write a Review

115 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Dahlonega, Georgia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

stayed here for 5 days on business trip stayed in room 103. Room was very small could hear room next door sounded like they where in my room every night could hear either the TV or people talking. Breakfast bar was average. Will avoid this hotel next trip.

Helpful?
Thank Tom O
Stephanie R, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to complete a Survey in regards to your recent stay at the Fairfield Inn & Suites Columbus West/Hilliard. As a Valued Guest, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “1 star”; however, we also noticed that there were several missed... More 

Atlanta, Georgia
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 7, 2016 via mobile

This place has it my peoples choice award.... Here's why: 1. Allergy free the ducts and air conditioning were completely clean in my suite. They tell me they have staff who focus on deep cleaning. I was amazed at the level of cleanliness. 100% on that. 2. Hospitality- People like Brian who says he doesn't lock up till his last... More 

Helpful?
Thank Frankie D
Stephanie R, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are proud to hear that each one of... More 

Monroe, NJ
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 11, 2015

The hotel was well kept and maintained and very clean. The staff was exceptionally friendly and offered some good recommendations for dinner as well as helping with directions. We had a good nights rest and an excellent breakfast the next morning which was included with our room. Very Nice Place.

Helpful?
Thank Gary L
Stephanie R, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Dear Gary, We want to thank you for coming to stay with us here at the Fairfield Inn and Suites Columbus West. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We look... More 

Ohio
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

I spent the night here en route to Dayton. The checkin process was fast and the staff were friendly at the front desk and at breakfast. Speaking of breakfast, it was the chain standard - a few hot items, lots of carbs and yogurt. (Nothing fancy.) I didn't notice any noise from the interstate and the hotel is close to... More 

Helpful?
Thank Marti E
Stephanie R, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Dear Marti E., Thank you for staying with us here at the Fairfield Inn and Suites Columbus West. It's always nice to enjoy a hot cup of coffee and beat the morning traffic. We look forward to you staying with us again when your travels bring you back to Columbus Ohio. Have a wonderful day. More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 23, 2015

The hotel was an exceptional value. The hotel staff was totally committed to customer satisfaction to a high level not often seen anymore in the hospitality industry. The desk manager was John and every time I would run into him in the lobby in my coming and going he was always quick to inquire if everything was fine with my... More 

Helpful?
1 Thank CeeArr
Stephanie R, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Dear CeeArr, Thank you for staying with us here at the Fairfield Inn and Suites Columbus West. We are more than pleased that you have had pleasant encounters with all of our amazing staff. We work so hard to make every stay feel just like home. We look forward to you coming back and staying with us when your travels... More 

Grove City, Ohio, United States
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 10, 2015

The hotel was clean enough. Seen a few stains on the curtains. Housekeeping had left a couple of doors open, but the front desk came up immediately and took care of it. Autumn was the staff member that checked us in and she was very efficient, informative, and professional. We rested well, very quiet hotel. The breakfast had good choice.... More 

Helpful?
1 Thank angie_horn
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Dear Angie, Thank you for your most recent review of our property through TripAdvisor. As I see that you had a good stay, there were definitely missed opportunities that we could have improved on. Please accept my sincere apology in regards to the condition of your draperies in your guest room and the fruit at breakfast. I have consulted with... More 

Cleona, Pennsylvania
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 5, 2015

Stayed at this hotel for one evening - with a business meeting the next day. The hotel was fine and the room was clean, but certainly nothing special. One major annoyance - the hotel had not changed the clock radios in the rooms (turning them back one hour for daylight saving time!) This caused us much confusion when we woke... More 

Helpful?
Thank Laura S
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Dear Laura, Thank you for your recent review of our property through TripAdvisor. I wanted to apologize for your clock radio still being a hour ahead during your stay. I've communicated the importance of chronological accuracy to the Executive Housekeeper so we can be better on top of that next time and not be a disruption to our guests who... More 

Maryland
Level Contributor
115 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 24, 2015 via mobile

Room was clean and comfy. Love the array of fluffy pillows and crisp clean sheets! The bathroom was exceptionally clean with white thick soft towels and the convenience items a traveler needs. There was a power outage for a brief second which triggered a fire alarm. Manager was very nice and offered additional rewards points for the inconvenience. Had a... More 

Helpful?
Thank Humbleweeds2015
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

Pittsburgh, Pennsylvania
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 20, 2015

We were in town for the OSU vs. PSU game. The hotel was not far and so it was a good value choice for us. Our daughter is just a freshman at OSU so this was only the second time that we have stayed in Columbus. The hotel was clean and the beds were comfortable. The breakfast was very good.... More 

Helpful?
Thank pamperedlori63
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

Pennsylvania
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed October 17, 2015

Stayed three nights and enjoyed every one of them. Staff is what sold me on this property. I had contact with 3 different staff members and each was very friendly. Room seemed just a little smaller than normal, but everything was clean and in working order. Hotel offered a different snack each day, which may have made it the unhealthiest... More 

Helpful?
Thank J-Szy8
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (3)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Dining (5)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (12)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Columbus hotels
0.0 mi away
Holiday Inn Columbus-Hilliard
Holiday Inn Columbus-Hilliard
#59 of 140 in Columbus
4.0 of 5 stars 88 reviews
0.1 mi away
Hampton Inn Columbus West
Hampton Inn Columbus West
#15 of 140 in Columbus
4.5 of 5 stars 256 reviews
0.1 mi away
La Quinta Inn & Suites Columbus West - Hilliard
Show Prices
Show Prices
Show Prices
0.5 mi away
Country Inn & Suites By Carlson, Columbus West
0.5 mi away
BEST WESTERN Suites
BEST WESTERN Suites
#29 of 140 in Columbus
4.0 of 5 stars 238 reviews
0.4 mi away
Comfort Suites - Columbus / Keim Circle
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay