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Fairfield Inn & Suites Columbus West/Hilliard

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5520 Maxwell Place, Columbus, OH 43228
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1 room 1 guest
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Fairfield Inn & Suites Columbus West\/Hilliard
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103 Reviews from our TripAdvisor Community

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Traveler rating
    28
    43
    18
    6
    8
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31
19
4
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (35)
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Milwaukee, Wisconsin
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a decent hotel and staff were polite and kind. But some things are falling through the cracks. The staff (housekeeping in particular) seemed stressed this past weekend. We received fresh towels but our beds were not made. (No biggie, because we were gone all day till bedtime, when we crawled back in bed!) The third floor hallway also... More 

Was this review helpful? Yes
Andreas B, Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to complete a survey through TripAdvisor in regards to your recent stay at the Fairfield Inn & Suites Columbus West/Hilliard. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the beds not... More 

Fort Wayne, Indiana, United States
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I really can't say anything bad about this hotel. It was all we had expected with a clean room, hot shower, comfortable beds and a hot breakfast. The person at the desk was very helpful. The housekeeping staff seemed a bit overworked based on something one of the maids said to my daughter. I have no complaints though.

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Las Vegas, Nevada
Level Contributor
98 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay here was very nice. Check in was swift and I was in my room within minutes. When Marriott first introduced the Fairfield Inn brand I tried it right away, and was disappointed. Boy have things changed. Though a small hotel, they still have stylist lobby and nicely decorated rooms. The rooom had one painted feature wall and the... More 

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Tulsa, Oklahoma
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

The hotel was acceptable but nothing fancy. We left the hotel in the morning to go to the zoo and when we returned to the hotel we discovered that our hotel room had been left open all day by a staff member. The dead bolt was turned to block the door from being able to close. We have no idea... More 

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Indiana
1 review
1 of 5 stars Reviewed 4 weeks ago

I booked and paid for a room for one night. When checking in I was told there were no more rooms available, even though I had a prepaid for reservation. After arguing with the front desk person, (and after he checked in other guests while I waited) he mysteriously found a room to put us in. Now imagine my surprise... More 

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Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 24, 2015

Check-in was pretty smooth. Hotel can be hard to find and even GPS/Google can have a hard time getting you to parking lot. Traffic getting out can be somewhat difficult at peak times. Rooms are good (Doubles seem to have a lot more space than the Kings). It's close to a nice big Walmart, Olive Garden and a few other... More 

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Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your recent review of our property. Although we are pleased that you had a pleasant stay, we see there were some missed opportunities that could use a little fine tuning to improve upon the guest experience. We hope the next time you're in the Columbus area you choose to stay with us! More 

Washington, DC
Level Contributor
135 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 21, 2015

The hotel is a newer Fairfield Inn and has everything that you would expect from the brand. Since it is newer, the rooms are fresh and not worn. The hotel is in a cluster of other similar hotels and you will need to pay attention to work your way through a couple of smaller streets. The Fairfield Inn is close... More 

Was this review helpful? Yes
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

White Oak, Pennsylvania
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 20, 2015

Just spent two nights at this hotel...exceptional service! Everyone from check-in to Breakfast servers were very helpful and nice. The room was very clean and roomy. We booked a King studio and was very pleased with the extra room of the studio area. Breakfast was great too! We were there try our luck at the Holiday casino...our luck was good!

Was this review helpful? Yes
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

Troy, Pennsylvania
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 7, 2015

Good room, great breakfast, but we picked it based on having a pool for the grandkids, which it did have, but - It was empty! Would have been nice if they had mentioned that fact anywhere on the website. Otherwise, a nice stay.

Was this review helpful? Yes
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Columbus West/Hilliard. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the pool not... More 

Indianapolis, Indiana
Level Contributor
87 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 30, 2015

This hotel is comfortable. It's not easy to find from the road without your GPS, especially in the dark. The shower head was not very strong. Took more effort to wash the shampoo out of my hair. Only ice machine was on the first floor that I know of. I find that annoying. I want an ice machine on the... More 

Was this review helpful? Yes
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