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All 140 Columbus hotels

Fairfield Inn & Suites Columbus West/Hilliard

2.5 of 5 Hotel   |   5520 Maxwell Place, Columbus, OH 43228
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Ranked #68 of 140 hotels in Columbus
A recent review
4 of 5 stars Reviewed July 20, 2014
fillmytanks Los Angeles, CA
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66 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Jacksonville, Florida
1 review
1 of 5 stars Reviewed yesterday NEW

I came to Ohio to visit family and when I went to me my room, it looked OK, well that is what I though. I pulled back the blankets to put my daughter down and their was some hair and when I went and told someone they said they will take care of it and never did. So good thing... More

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Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to fill out a TripAdvisor review. At Fairfield, everything we do is aimed at guest satisfaction. I am sorry that we did not deliver on that promise to you. If you would like to discuss your stay with me further, please contact me at the hotel when it is convenient for you. Thank you. More

Columbus, Ohio
1 review
1 of 5 stars Reviewed 4 days ago NEW

I stayed here a couple of nights, but I would not stay here again. The room was not so clean. The housekeepers was not very nice or friendly. When I come back to my room after being out all day, I came back and my room was not really cleaned. My bath tub was dirty and my bed was not... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Here at Fairfield Inn & Suites, everything we do is aimed at the service at the guest. I am sorry for the experience you experience here at hotel. Please contact me at the hotel if you would like to discuss your stay with me. Thank you. More

Los Angeles, CA
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2014

We needed a place West of Columbus that would allow us to get on the road early the next morning. This Fairfield is very clean and the staff was friendly and efficient. Rooms are a reasonable size and hot breakfast is included. Overall, a very nice stay.

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Indianapolis, Indiana
Top Contributor
91 reviews 91 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 11, 2014

We spent the weekend in Columbus visiting family and friends in various parts of the area. This hotel is close to all the major freeways we needed to quickly get to any side of town. The hotel is fairly new and nicely decorated. Our room was clean and comfortable. Breakfast consisted of everything we needed to start the day. Shawn... More

Was this review helpful? Yes 3
Patrick C, Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time for sharing your experience with us. I will personally let Shawn know that his eye for detail is something all guests enjoy, especially when staying from out of town. Thank you again and we look forward to seeing you again soon. More

Indianapolis, Indiana, USA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 19, 2014

We were in town for our sons tournament and stayed at this hotel. The hotel is pretty new, very clean and most of the staff were very friendly and helpful. John who checked us in was great and had plenty of good recommendations on places to eat or shop if needed. The hotel is very close to several chain restaurants... More

Was this review helpful? Yes
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2014 via mobile

We visited this hotel this past weekend (5/2 - 5/4/14) and were very happy with our choice to stay there. I was very impressed with Kristen at the front desk who was able to get us in a room with a refrigerator to keep my 3 kids' milk cold. She was friendly and helpful and set the tone for our... More

Was this review helpful? Yes
Patrick C, Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed May 3, 2014

This was my first time staying in the city of Columbus as I normally travel thru and stay up in the Toledo area when visiting family in the Traverse City area of Michigan. I happened to stay here this past Friday night. It might have been shift change as the two front desk clerks were discussing information when I came... More

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Casstown, OH
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 2, 2014

Very upset that we booked a room here specifically for the hot tub and when we check in we are told that it is closed. I could have dealt with that had they let me cancel my reservation in their entirely empty hotel but not the case. Autumn at the front desk kept saying their website specifies that the hot... More

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Winston Salem, North Carolina
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 27, 2014

I was in Columbus for a rowing regatta at Griggs Reservoir. I choose to stay here because of location, pool and room sizes. We had a suite with 2 double beds and a pull out couch in our room. Everything was super clean. The pool was a big attraction for the 4 kids in tow. It is close to many... More

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for recent review of your stay with us. We appreciate your compliments about the staff and that you enjoyed your stay. We look forward to you seeing you again soon. More

glen allen
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2014

Clean, comfortable rooms. Extremely clean and updated rooms and common areas. The only problem I have is that the tv's in the rooms default to CNN. I don't particularly care for that network since they report news with a huge dose of one sidedness and omit certain relevant stories altogether. Why don't you default to the #1 cable news channel?

Was this review helpful? Yes 1
Patrick C, General Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your recent review of your stay with us. We work very hard to ensure a clean hotel and great service. We hope to see you again soon in the future. Thank you. More

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Additional Information about Fairfield Inn & Suites Columbus West/Hilliard

Address: 5520 Maxwell Place, Columbus, OH 43228
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 140 hotels in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus West/Hilliard 2.5*
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Also Known As:
Fairfield Inn & Suites Columbus West/Hilliard Ohio

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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?