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Fairfield Inn & Suites Columbus West/Hilliard

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5520 Maxwell Place, Columbus, OH 43228
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Fairfield Inn & Suites Columbus West/Hilliard
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Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
Fairfield Inn & Suites Columbus West/Hilliard
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98 Reviews from our TripAdvisor Community

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Traveler rating
    27
    42
    17
    6
    6
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29
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4
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (98)
  • Mar-May only
    (35)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (10)
All months
Level Contributor
8 reviews
6 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Check-in was pretty smooth. Hotel can be hard to find and even GPS/Google can have a hard time getting you to parking lot. Traffic getting out can be somewhat difficult at peak times. Rooms are good (Doubles seem to have a lot more space than the Kings). It's close to a nice big Walmart, Olive Garden and a few other... More 

Was this review helpful? Yes
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for your recent review of our property. Although we are pleased that you had a pleasant stay, we see there were some missed opportunities that could use a little fine tuning to improve upon the guest experience. We hope the next time you're in the Columbus area you choose to stay with us! More 

Washington, DC
Level Contributor
125 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a newer Fairfield Inn and has everything that you would expect from the brand. Since it is newer, the rooms are fresh and not worn. The hotel is in a cluster of other similar hotels and you will need to pay attention to work your way through a couple of smaller streets. The Fairfield Inn is close... More 

Was this review helpful? Yes
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

White Oak, Pennsylvania
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent two nights at this hotel...exceptional service! Everyone from check-in to Breakfast servers were very helpful and nice. The room was very clean and roomy. We booked a King studio and was very pleased with the extra room of the studio area. Breakfast was great too! We were there try our luck at the Holiday casino...our luck was good!

Was this review helpful? Yes
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus West/Hilliard through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

Troy, Pennsylvania
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good room, great breakfast, but we picked it based on having a pool for the grandkids, which it did have, but - It was empty! Would have been nice if they had mentioned that fact anywhere on the website. Otherwise, a nice stay.

Was this review helpful? Yes
Andreas B, Front Office Manager at Fairfield Inn & Suites Columbus West/Hilliard, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Columbus West/Hilliard. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the pool not... More 

Indianapolis, Indiana
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is comfortable. It's not easy to find from the road without your GPS, especially in the dark. The shower head was not very strong. Took more effort to wash the shampoo out of my hair. Only ice machine was on the first floor that I know of. I find that annoying. I want an ice machine on the... More 

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Parkersburg, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 8, 2015

Very clean hotel. Nice breakfast. Nice staff. The reason I only gave 4 stars is because though they knew well in advance that there was a HUGE softball tournament in town and we were pretty much required (by the tournament) to stay in their hotel, their pool was closed. The ice machines were empty (yes I tried at 5 am... More 

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East TN
Level Contributor
138 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed May 27, 2015

Not sure about the previous reviews. Maybe they were expecting me! The hotel was clean, customer friendly, food was good. Room was excellent, well appointed and restful. I wouldn't want to spend a month there, but a night was most enjoyable.

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Indianapolis, IN
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 26, 2015

We stayed here mid May. We have stayed in several Marriott hotels, as we are Marriott rewards members. We were not impressed with the Fairfield Inn & Suites Columbus West/Hilliard. The pool needed cleaned, it was very murky. There weren't any clean towels when we went to the pool about 4 pm and the dirty towels were just thrown all... More 

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Bay Village, Ohio
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 26, 2015

We have family living near the Hilliard/ Rome exit of I-70 west of Columbus. We usually stay in the Hampton Inn at the same exit, but decided to try the Fairfield Inn since it was new and a little less expensive. We had a studio room, with 2 beds in one room, and a chair & sofa in the space... More 

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Allen, Texas
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed May 19, 2015

I reviewed this property last fall and gave it a great review. I have stayed here several times since then and it continues to go downhill. I noticed the staff is completely different except for the nice lady in the breakfast area. She works diligently every day to have breakfast go smoothly. It seems there's always something that doesn't work.... More 

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