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Hilton Garden Inn Columbus-University Area

#30 of 140 Hotels in Columbus
Certificate of Excellence
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3232 Olentangy River Road, Columbus, OH 43202
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Hilton Garden Inn Columbus-University Area
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352 Reviews from our TripAdvisor Community

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Silver Spring, Maryland
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel lobby is currently undergoing a major renovation. Set aside the renovation, the staff are amazing. We arrived very early in the morning and the young man at the desk was very friendly and helpful. We had family who were not allowed to check in because the reservation was in my name. The staff were great in resolving the... More 

Helpful?
Thank SMRDC
Louisville, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great place to stay near OSU. Great service and staff. The staff was very friendly. Had breakfast in the morning and the hostess was very gracious. The staff quickly checked us in even though we reached there late night. I had booked a smoking room by mistake and they immediately switched us to a non-smoking room which was great. I... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ashish D
Lyndhurst, Ohio
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stay at Hilton properties frequently, and none more often than this one. I have never had a bad experience at this property. Even now, with construction ongoing for a few months, the staff has done everything possible to minimize the disruption and make your stay as comfortable as possible. I would recommend staying at the Hilton Garden Inn on... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward W
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was renovating the lobby during my stay. I knew about the renovations before booking and stayed at this hotel because of price, location and the brand. The staff was extremely efficient and accommodating despite the construction. New bed=great night's sleep!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 963tamarah
Sarasota, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Very dependable, great people, always clean, best of the brand. Location is convenient to OSU and to downtown. Near restaurants, etc. Parking and internet is great, and coffee always available. This requirement for number of characters is silly.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank E7798QLchristinel
Findlay Ohio, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Surprised to see the level of construction going on during our stay, but staff and workers gave extra care not to impede the path of customers. Everyone was considerate and friendly and made for a nice experience. Breakfast was the best we have ever had on the road, and it was free in compensation for the construction work going on.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James D
Warren, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is near campus, and the highway. Easy access to restaurants and shopping. Hotel staff was friendly and helpful. We needed directions to the Winking Lizard and the check in person gave us very simple directions so we didn't need our GPS nor did we get lost!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rita B
Kent, Ohio
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 28, 2015

Great location! Always a good choice for an OSU event...football, parents weekend, graduation... Nice room, clean and comfortable. Really appreciated the courtesy van taking us to and from the Schottenstein Center so we didn't have to endure the traffic jams after graduation.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank sharenc2015
Detroit, Michigan
Level Contributor
216 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
2 of 5 stars Reviewed December 27, 2015

I'm not sure if I just encountered a poor room or what exactly happened on my stay. But, the room was not up to HGI standards in my opinion. The sink stopper was disconnected from the pull and therefore the sink wouldn't drain, the tub was dirty, the carpet was bubbling, and the refrigerator didn't work. This HGI just seems... More 

Helpful?
Thank JJ870
John B, General Manager at Hilton Garden Inn Columbus-University Area, responded to this review

Dear JJ870, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance and housekeeping teams to ensure this does not happen again. If you return to our area, we hope you will consider staying... More 

Columbus, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed December 27, 2015

I left my keys in the room and they were overnighted to me. I was called several times to update me. Wonderful staff they could not have been more helpful I loved the fireplace and cookies in the lobby.

Helpful?
Thank ann l
Questions? Get answers from hotel staff and past guests. Ask a question

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