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Holiday Inn Columbus-Hilliard

3.0 of 5
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5495 Maxwell Place, Columbus, OH 43228
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Holiday Inn Columbus-Hilliard
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Ranked #51 of 142 Hotels in Columbus
A recent review
5 of 5 stars reviewed 1 week ago
Belinda L Mansfield, Ohio
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80 Reviews from our TripAdvisor Community

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29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mansfield, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Very Pleasant Experience! Nice clean rooms. Excellent Customer Service by all employees I came in contact with. Nice complimentary breakfast available for guests. Very satisfied customer. I will be returning when I'm in the Columbus area.

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Ohio
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 5 nights here on a business trip recently. Hotel was clean and staff was friendly. There is a free breakfast buffet; it was your usual breakfast fare and was adequate. The location is good; it is close to downtown and there are many restaurants in the area. The only negative I want to mention is the temperature of... More 

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Ohio
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 29, 2015

We booked a block of rooms here for our daughter's wedding, twenty four to be exact. The wedding rate given to us was $129 per night. The front desk staff, I believe his name was Ryan? and her name was Servant, were exceptional. Both were friendly and accommodating, handing out gift bags to our guests and even delivered some of... More 

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Chillicothe, Ohio
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 17, 2015

When we arrived we had to wait 10 minutes for our room to be ready so we went to Culver's next door for frozen custard. Check in process was easy (had to wait due to clerk being on phone but another clerk came up 3-4 minutes later). Room was clean and has a refrigerator and microwave.

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Indio, California, United States
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 30, 2015

Lovely, clean hotel. I was very impressed with the front desk. The young person checking us was very professional and sharp, dressed in a smart, blue blazer. We had a problem with our reward points and this person jumped right on it and gave us a solution. We had a wonderful night's sleep in a comfortable and quiet room, which... More 

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Lake in the Hills, Illinois
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17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 28, 2015

I was in town for work and stayed here because it was close to the airport. I had a small problem with the room at check-in but it was quickly resolved by the staff. The hotel had a nice bar/lounge area and the bartender was very friendly. It is nice when you are traveling alone to have some people to... More 

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Manhattan
Level Contributor
125 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed April 25, 2015

My business colleague and I arrived at the hotel at 10 PM after a long day. We arrived to find that there were no rooms available due to overbooking. The reception staff was overwhelmed and ineffective. After an hour of nonsense, we were sent 20 minutes away to stay at a dump that had two rooms available. We accepted them... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear InTheMomentManhattan, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to the hotel being overbooked. We have sent you a private message to obtain additional information. Hope to hear from you soon and be of further assistance. Sincerely, Dianne L. Case Manager IHGCare More 

Toronto
Level Contributor
141 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 403 helpful votes
3 of 5 stars Reviewed April 22, 2015

I stayed for a night while in town on business; I did so a year ago as well and gave the hotel a very positive review, but this time its not so positive. It still has a lot going for it; nice location, clean common areas, spacious and function rooms, and a modern feel to it. However, my room had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear ToSquareBob1, Thank you for staying with us during your business trip and for writing a review. We greatly appreciate your loyalty to our brand and Hotel. We are pleased to read that you have regarded our location to be nice and common areas clean and spacious. However, we regret that the television in the room and noise from the... More 

Iowa
1 review
5 of 5 stars Reviewed March 31, 2015

I have stayed at this Holiday Inn many times and have to say Mylene is the best and most friendly bartender of any hotel I have stayed at. I am here about once a month and I am amazed that she remembers my name and everyone else's that walks in. She even will wave from across you lobby when I... More 

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Milwaukee, Wisconsin
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 18, 2015

I was in town for a work conference and the hotel was booked by my employer. I lived in Columbus years ago, but on the opposite side of town, so I wasn't so familiar with the area this hotel was in. It's definitely not in a "pretty" part of town. It's very close to every chain restaurant you can think... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Shana F, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. It is great to hear, that you found our staff to be friendly and accommodating and thank you for rating our sleep quality to be great. On the other hand, I would like to apologize that the location of the hotel... More 

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