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Holiday Inn Columbus-Hilliard

3.0 of 5
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5495 Maxwell Place, Columbus, OH 43228
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Holiday Inn Columbus-Hilliard
Best prices for: 1 room 1 guest
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Ranked #55 of 142 Hotels in Columbus
A recent review
4 of 5 stars reviewed 5 days ago
ashes33 Chillicothe, Ohio
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77 reviews from our community

Traveler rating
    29
    32
    6
    5
    5
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21
14
5
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chillicothe, Ohio
Top Contributor
62 reviews 62 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When we arrived we had to wait 10 minutes for our room to be ready so we went to Culver's next door for frozen custard. Check in process was easy (had to wait due to clerk being on phone but another clerk came up 3-4 minutes later). Room was clean and has a refrigerator and microwave.

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Indio, California, United States
Contributor
15 reviews 15 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely, clean hotel. I was very impressed with the front desk. The young person checking us was very professional and sharp, dressed in a smart, blue blazer. We had a problem with our reward points and this person jumped right on it and gave us a solution. We had a wonderful night's sleep in a comfortable and quiet room, which... More 

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Lake in the Hills, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in town for work and stayed here because it was close to the airport. I had a small problem with the room at check-in but it was quickly resolved by the staff. The hotel had a nice bar/lounge area and the bartender was very friendly. It is nice when you are traveling alone to have some people to... More 

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Manhattan
Top Contributor
121 reviews 121 reviews
57 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My business colleague and I arrived at the hotel at 10 PM after a long day. We arrived to find that there were no rooms available due to overbooking. The reception staff was overwhelmed and ineffective. After an hour of nonsense, we were sent 20 minutes away to stay at a dump that had two rooms available. We accepted them... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear InTheMomentManhattan, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to the hotel being overbooked. We have sent you a private message to obtain additional information. Hope to hear from you soon and be of further assistance. Sincerely, Dianne L. Case Manager IHGCare More 

Toronto
Top Contributor
134 reviews 134 reviews
134 hotel reviews
400 helpful votes 400 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed for a night while in town on business; I did so a year ago as well and gave the hotel a very positive review, but this time its not so positive. It still has a lot going for it; nice location, clean common areas, spacious and function rooms, and a modern feel to it. However, my room had... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear ToSquareBob1, Thank you for staying with us during your business trip and for writing a review. We greatly appreciate your loyalty to our brand and Hotel. We are pleased to read that you have regarded our location to be nice and common areas clean and spacious. However, we regret that the television in the room and noise from the... More 

Iowa
1 review
5 of 5 stars Reviewed March 31, 2015

I have stayed at this Holiday Inn many times and have to say Mylene is the best and most friendly bartender of any hotel I have stayed at. I am here about once a month and I am amazed that she remembers my name and everyone else's that walks in. She even will wave from across you lobby when I... More 

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Milwaukee, Wisconsin
Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 18, 2015

I was in town for a work conference and the hotel was booked by my employer. I lived in Columbus years ago, but on the opposite side of town, so I wasn't so familiar with the area this hotel was in. It's definitely not in a "pretty" part of town. It's very close to every chain restaurant you can think... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Shana F, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. It is great to hear, that you found our staff to be friendly and accommodating and thank you for rating our sleep quality to be great. On the other hand, I would like to apologize that the location of the hotel... More 

Springfield, Ohio
Top Contributor
122 reviews 122 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed March 4, 2015

My daughter and her 8 year old son stayed at this hotel during the month of February while attending a show in Columbus. Even though the hotel is only about 45 minutes from their home in Springfield, they were able to check in early and enjoyed using the swimming pool. As a platinum-elite member, I made the reservation for them.... More 

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Cleveland, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 25, 2014

as a platinum points member, there was no upgrade, nothing in this hotel said upgrade so I guess it did not matter! room was very basic. a recent remodel was not executed well. faucet in the bath sink was placed to far back, making it impossible to fill a cup with water to make coffee or wash hands well. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear pzs p, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. It is nice that you liked the quiet rooms, adequate breakfast items and friendly staff. However, I am sorry to hear you were not satisfied with your stay and in particular with the benefits you are entitled to as a valued... More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 27, 2014 via mobile

Check in was fine. We were staying after an OSU game. The hotel seems clean and the room was okay. It was a hotel room. My wife found that there was not a coffee pot in the room. I walked to the front desk to tell them and to get a replacement. I was told that she was not aware... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Bob B, Thank you very much for taking the time to share your comments online. I am very sorry to hear about the troubles you encountered over the lack of some amenities in the room. Rest assured that your comments will be looked into and take actions accordingly. We hope that you take the time to stop in for... More 

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