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Holiday Inn Columbus-Hilliard

3.0 of 5 Hotel   |   5495 Maxwell Place, Columbus, OH 43228
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Holiday Inn Columbus-Hilliard

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Ranked #52 of 139 hotels in Columbus
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
ToSquareBob1 Toronto
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57 people have reviewed this hotel

Traveler rating
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See reviews for
15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Toronto
Top Contributor
110 reviews 110 reviews
110 hotel reviews
325 helpful votes 325 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for a night while on business in the area. All the other positive reviews are correct, and well deserved. The property seems quite new, is close to the highway, and many restaurants, gas stations and shopping close by, although not really close enough to walk to except a Cracker Barrel. Inside is new, fresh and modern. Room size... More

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Yspilanti
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Had to find a hotel without knowing the area at all. This hotel looks brand new. Nice and quiet, comfortable and close to plenty of restaurants. Easy to get to from the expressway. Would stay again in a heartbeat.

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear BP242, Thank you for your great feedback about our hotel. We are so pleased to be able to give to exceptional service to you and your family. We hope that we can be of service once more here at the Holiday Inn Columbus-Hilliard. Warm Regards, Snowreena H. Front Office Manager More

Louisville, Ky
Top Contributor
67 reviews 67 reviews
32 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed February 28, 2014

Stayed at this hotel while attending a cheerleading competition. Staff was very nice and it is well kept. My only complaint was there were several short hairs in the tub upon arrival and when I grabbed a towel there was a long black hair woven in the threads-gross! If they work on these issues I would consider staying again if... More

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear JackJo, We appreciate your 4 star review and feedback on our hotel. My team will be pleased to hear that they gave great service to you during your stay. I do apologize for the missed hairs in the tub. This will be addressed at our next meeting and we thank you for informing us about this issue. This review... More

Top Contributor
132 reviews 132 reviews
63 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 5, 2014

The property is right off 70 and easy to get to. Brandon, Nice job! Thanks Being a member at both brand clubs and now have stayed at both properties on this street. This HI is well kept and enjoyed the stay. Definitely will be back when in the area. Plenty of restaurants at the exit.

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Travel46804, Thank you for your 4-star review. Our staff aims to make every guests visit a success and we are happy that we could be of service to you. I will be sure to mention to our bartender, Brandon his great service. We look forward to your future stay here at the Holiday Inn Columbus-Hilliard. Best Regards, Snowreena H.... More

Dayton, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 25, 2014

My husband and I stayed at this hotel while going to the Hollywood Casino in Cbus. The pictures of the hotel are very deceiving and I was immediately unhappy upon entering the lobby. Check in was easy, but the employee assisting us was not at all hospitable. Given the price of the room, $129, we expected a lot more. The... More

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear MrsBrinnon, I am sorry you had a bad experience during your stay. We appreciate your feedback about the Holiday Inn Columbus-Hilliard. I wanted to make sure that this review was the correct location as you listed the Holiday Inn Express Dublin. If it is our location, I would like to gather further information from you, if possible. It saddens... More

Warsaw, Indiana
1 review
5 of 5 stars Reviewed December 23, 2013 via mobile

We had a wonderful stay at the Hilliard Holiday Inn! Pam, the night clerk, was incredibly kind, helpful, and accommodating. The hotel was quiet and the pool was warm! The room was very nice! A plus! We hope to come back!

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear FamilyFunTA, Thank you for your 5-star review about your great stay. We appreciate your kind words about out facility and our Guest Service Rep, Pam. She will be acknowledge for her great work and we appreciate you for letting us know she gave you great service. We hope that we can be of service to you soon! Warm Regards,... More

Oswego, Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2013

This was my 2nd stay at this Holiday inn. The last was over the summer while on business. A shout out to Brandon for his service and welcoming me back without even a word from me . His service was PERFECT!!. Also, Snow and Ryan - GREAT!! Very personable and accommodating. The hotel is updated and very clean . The... More

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear KarynG67, Thank you for your 5-star review on our hotel.So glad to hear about your great experience and thank you for recognizing our team members. We appreciate your loyalty in returning to our location. Hoping we'll be seeing you back soon at the Holiday Inn Columbus-Hilliard for another great experience. Best Regards, Snowreena H. Front Office Manager More

Greenville, North Carolina
1 review
5 of 5 stars Reviewed November 27, 2013

WE would like to compliment Pam, front desk and Brandon in the restaurant for their outstanding customer service; attitudes and customer service. Pam was kind of enough to provide us with trip directions and time frame for next day travel. Brandon went out of his way to accommodate food and entertainment needs and request. Overall, both Pam and Brandon were... More

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Stan D, It is a pleasure to hear about your unexpected trip to our hotel. Thank you for your 5 star review. It is our goal to consistently provide superior service and accommodations at our hotel. Your comments about how our staff and the hotel are very important . We will acknowledge Brandon and Pam for their excellent service... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2013

Hotel was clean and the staff courteous. Hallways, lobby and rooms were well kept. The complimentary continental breakfast was decent..had eggs, potatoes and sausage along with waffles, cereals and bagels. Overall a confortable stay and a decent value at $139. Note, not sure why web offers a higher rate room for "included breakfast" when it is free to begin with,... More

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Travelbball, BIG Thanks to you for giving us 4-star review. I will be sure to inform housekeeping of their good work. Our housekeepers are very dedicated to being attentive to the hotels cleanliness and they are what makes our property special each and everyday. The higher room rate that you mentioned states "breakfast included "would be our rate for... More

Cleveland, Ohio
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 24, 2013

I stay here on business 3-4 times a year never any issues. I like the location right off the freeway and it is really close to many different dining options. They do have a bar restaurant on site that offers some of the basics for food options. They also offer a free breakfast in the morning which isnt bad for... More

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Kenny M, Thank you so much for your 4 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our returning guests! We are happy that we could accommodate you once more, and of course, glad you were able to experience our new change in the restaurant.... More

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Additional Information about Holiday Inn Columbus-Hilliard

Also Known As:
Holiday Inn Columbus-Hilliard Hotel
Holiday Inn Columbus-Hilliard Hotel Columbus
Holiday Inn Columbus-Hilliard Ohio
Address: 5495 Maxwell Place, Columbus, OH 43228
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#38 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Columbus-Hilliard 3*
Official Description (provided by the hotel):
Welcome to the brand new full-service Holiday Inn Columbus - Hilliard, Ohio located off of I-70 just west of downtown Columbus. Our Columbus - Hilliard hotel is located near all of Columbus favorite attractions: Columbus Zoo & Aquarium, Muirfield Village Golf Club (home of the PGA Memorial Tournament) and only 10 minutes from downtown Columbus & Port Columbus International Airport (CMH). If traveling on business, we are at the front doors of several corporations: UPS, FedEx, Ohio CAT, Yellow Freight, MARS & Big Lots to name a few. With our on-site restaurant & lounge you will be able to park your car for the evening and stay at the hotel for all your needs. Relax in our indoor pool, work-out in our 24-hour fitness center or stay connected with work & family with free high-speed Internet access throughout the building. Our Columbus - Hilliard hotel has meeting space for up to 100 to host your meetings or social events. Our Columbus - Hilliard hotel offers relaxing rooms featuring stylish decor & amenities, including a microwave/refrigerator, wired/wireless HSIA, 37 HDTV and the best night sleep ever. Our Holiday Inn Columbus - Hilliard, OH hotel is your home away from home. ... more   less 
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