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Holiday Inn Columbus-Hilliard

3.0 of 5 Hotel   |   5495 Maxwell Place, Columbus, OH 43228
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Ranked #51 of 142 Hotels in Columbus
A recent review
3 of 5 stars Reviewed September 27, 2014
Bob B
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69 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 25, 2014

as a platinum points member, there was no upgrade, nothing in this hotel said upgrade so I guess it did not matter! room was very basic. a recent remodel was not executed well. faucet in the bath sink was placed to far back, making it impossible to fill a cup with water to make coffee or wash hands well. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear pzs p, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. It is nice that you liked the quiet rooms, adequate breakfast items and friendly staff. However, I am sorry to hear you were not satisfied with your stay and in particular with the benefits you are entitled to as a valued... More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 27, 2014 via mobile

Check in was fine. We were staying after an OSU game. The hotel seems clean and the room was okay. It was a hotel room. My wife found that there was not a coffee pot in the room. I walked to the front desk to tell them and to get a replacement. I was told that she was not aware... More 

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IHGCare, Guest Relations Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Bob B, Thank you very much for taking the time to share your comments online. I am very sorry to hear about the troubles you encountered over the lack of some amenities in the room. Rest assured that your comments will be looked into and take actions accordingly. We hope that you take the time to stop in for... More 

Houston, Texas
Top Contributor
129 reviews 129 reviews
74 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed September 11, 2014

I’ve stayed in this property before, so based on previous experience I chose it again on a business trip. The staff was very friendly, so that part was consistent. Kudos to the management for hiring quality people and training them well. I booked a king bed, but was given two doubles. They didn’t mention the switch at the desk, so... More 

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Ada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 4, 2014

Comfortable beds, very nice breakfast, you even get to eat off of real plates with real silverware at their breakfast bar. Very clean, friendly and helpful desk staff. Location is a bit tough for them with all the construction going at the I70 exit and on the north side of the Hotel, but no problems with noise or dirt, just... More 

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Morgantown, West Virginia
Top Contributor
125 reviews 125 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 9, 2014

Over Memorial Day weekend my husband and I went on a trip of whimsy. We didn't know where we would end up and didn't have very high expectations about the hotels we'd end up in. This hotel was an oasis. From the moment we walked in, the hotel smelled fresh, the staff was friendly and helpful, and it just felt... More 

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Top Contributor
156 reviews 156 reviews
91 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed July 7, 2014

This exit 91B is a hotbed of every single hotel & food place imaginable! Nice location on cul-de-sac tucked away from very busy exit. As of this writing, there is construction everywhere: the exit itself is undergoing massive road work (therefore, blocking traffic/delays); there is building/construction on property next door as well. It'll be great after the dust settles but... More 

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear Minniemae, THANK YOU for taking the time to give us feedback about your stay. It is reassuring that we have an impeccable staff at our location. I am going to share your kind words with our staff. I hope that the next time your are in Columbus that you visit once more at the HOLIDAY INN COLUMBUS-HILLIARD. Warm Regards,... More 

Westerville, Ohio
1 review
5 of 5 stars Reviewed June 28, 2014

We had This H.I as our base of operations for the 2014 London Cobra Show. Everything was perfect!! They let us use their banquet room for event registration which was a huge bonus. The hotel is first class, clean and very comfortable. The staff was very friendly and accommodating, especially Pam. We will always stay here for the show even... More 

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Mogadore
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2014

recently stayed here for a baseball tournament. check in was very easy. the whole staff was very friendly. really liked the large lobby big enough that alot of us stayed up lated at nite chatting around the tv sitting area. also after returning late for a game we ordered pizza and were able to sit at the table to eat.... More 

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Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review

Dear mogadoredad, Thank you for your 5 -star review. I am so glad we were able to accommodate you and your team. You all were full of life and we appreciate the kindness shared to our staff. I am sorry for the inconvenience our air conditioner caused during your stay. I will look further into getting this repaired. If you... More 

Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

During my recent stay over the Memorial Day weekend, I had the best customer service, per Tasha, the front desk representative.Tasha was extremely kind, and very patient with all customers. And, very accommodating. The hotel was full of teenagers and young kids due to the holiday weekend-sports activities. I thought that I requested to be placed on the highest floor,... More 

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USA
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 27, 2014

I've stayed at this hotel several times, most recently within the last couple of weeks. The staff was friendly and professional, the room was clean, and the bed was comfortable. I appreciate having a microwave and refrigerator in the room, and the (free) internet service was good. There are many restaurants (from fast food to moderate dining) and stores nearby,... More 

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Additional Information about Holiday Inn Columbus-Hilliard

Address: 5495 Maxwell Place, Columbus, OH 43228
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Columbus-Hilliard 3*
Number of rooms: 106
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Also Known As:
Holiday Inn Columbus-Hilliard Hotel Columbus
Holiday Inn Columbus-Hilliard Ohio

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