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Hilton Columbus/Polaris

#9 of 142 Hotels in Columbus
Certificate of Excellence
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8700 Lyra Drive, Columbus, OH 43240
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Hilton Columbus/Polaris
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Ranked #9 of 142 Hotels in Columbus
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Don H Florida, United States
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448 reviews from our community

Traveler rating
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    25
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106
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I travel each week and stay at numerous hotels and by far this was an amazing property. The hotel and the staff go over and above to please, the food and service was excellent. My experience was perfect, this will be a choice hotel in my future travels.

Review collected in partnership with Hilton Hotels & Resorts

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Chicago
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Family of 4 staying the weekend. Thought I was upgrading from the Hampton Inn across the street. While the rooms were nicer the pool, which having kids is a must was really nasty at Hilton. The Hampton inn was much better. You have to pay for breakfast at Hilton and its a free breakfast at Hampton. Besides the nicer seating... More 

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Toledo, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The stay was not too bad aside from the random hidden policies and lies by the staff. After checking out, I noticed that they charged my debit card for more than the bill was for. They did NOT notify me of this and claimed that they do this as an "incidental charge". They claimed ALL hotels do this, however this... More 

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Joshua, I am sorry to hear that we did not provide the best experience possible for you during your stay with us. I apologize if there was any misunderstanding in regards to how your debit card was pre-authorized, not charged, for any potential incidental charges you may incur during your stay at a full service hotel. I will make... More 

Twinsburg, Ohio
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We always stay in this same general location because it is quick to get downtown & there are many other things to do within a 10 mile radius. The room was spotless and the front desk people were very friendly. The bed & pillows were excellent & the bathroom products were fantastic. I used the gym and it was lovely... More 

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Cambridge, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have always enjoyed staying at a Hilton Hotel. Ever since I was a child, when traveling, my family has always stayed in a Hilton. I have not ever been disappointed with the accommodations of the rooms, or the amenities which are offered by the brand.

Review collected in partnership with Hilton Hotels & Resorts

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Ravenna, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I have been to better Hilton Hotels. There are many choices of hotels in Polaris, this one is nothing special. Breakfast was advertised as free on groupons, but it was $21 per person for a buffet breakfast. Too costly for a family of five. The Executive King Suite felt tight on space, except for the bathroom. The Fitness room didn't... More 

Review collected in partnership with Hilton Hotels & Resorts

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Patricia, I am sorry to hear that we did not exceed your expectations during your stay with us. We do take your comments very seriously. I would like to clarify the false information you were given by a third party vendor, Groupon, which has no relationship with our hotel and does not represent our hotel in any way. Breakfast... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Worst experience at a Hilton hotel. Thirty kids were allowed to congregate until 1am in the elevator lobby and hallways. Hotel did nothing. Hotel offered breakfast as a payoff. I want service not food. Manager was poor you attitude. I have three stays scheduled at Hiltons in the next two months...cancelled.

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Thank you for taking time to post your experience so that we were able to address your challenges during your stay. We regret that your stay did not meet your expectations. Our award winning hotel takes pride in our service results and can assure you this is not our typical guest experience. Your feedback has allowed us the opportunity to... More 

Lima, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel and staff were very nice as always with this location. Conference facilities were solid. Food was good but not great which is typical for a conference of 200 plus. Service was very good. Very nice and priced well for a mid to upper end non resort hotel. Highly recomend if in the area.

Review collected in partnership with Hilton Hotels & Resorts

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Canton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is by far one of the best hotels I have ever stayed at. Rooms are clean, I loved the huge windows and the staff was extremely pleasant, without that "fake" feeling some places give you. It was beautiful inside the lobby and knowing that we felt welcomed and secure was amazing. Thank you Hilton of Columbus/Polaris. We will be... More 

Review collected in partnership with Hilton Hotels & Resorts

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Jona B, Thank you for taking time to write such a wonderful review on the Hilton Columbus/Polaris and sharing your experience with TripAdvisor readers! We take pride in providing the best customer service possible as well as provide a safe and clean place to stay. Our goal is to be the best hotel of choice for anyone coming to... More 

Saint Clairsville, Ohio
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have a lot of family in the Columbus area. We visit there quite often but prefer the privacy of staying in a hotel. The Hilton at Polaris is where we choose to stay most often. It is a clean, contemporary hotel in a great location. The fireplace in the lobby is very inviting. There are many shopping opportunities and... More 

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