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Hilton Columbus/Polaris

#13 of 142 Hotels in Columbus
Certificate of Excellence
3.5 of 5
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8700 Lyra Drive, Columbus, OH 43240
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Hilton Columbus/Polaris
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515 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (515)
  • Mar-May only
    (142)
  • Jun-Aug only
    (144)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (93)
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Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My girlfriend and I decided to do a staycation for a night at a hotel we had never been to before. We wanted to have a nice dinner in Polaris and have always wanted to stay at the Hilton there but never had a reason to. So we booked a room there for a night. As a Diamond member in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Mr. Tanis, Thank you for taking time to write about the good things you experienced during your stay with us. Our goal is your 100% satisfaction and I'm sorry that we failed to achieve this in your visit. I am sorry that we were unable to provide an upgrade to our most loyal traveler of the Hilton Brand, but... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is clean and well appointed. The pool is accessible. The location is central to anything in north Columbus. Its a bit of trip to downtown but if you are seeking accommodation in Polaris, this is the place.

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Vinny, Thank you so much for writing a great review on the Hilton Columbus/Polaris! I am glad you enjoyed your stay and shared your experience with TripAdvisor readers. Should your travels bring you back to Columbus, we hope you choose to stay with us again! Sincerely, Nancy Howard General Manager More 

Knoxville, Tennessee
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a one night stay to break up a long South to North road trip. The hotel is easy to access from the interstate. Walking to the room I was struck by what a large property this is. Nevertheless, everything is easy to access. I especially liked the pet policy and the pet area was appreciated. The room was... More 

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Clemmons, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hilton/Polaris is a wonderful place to stay, relax while on a business trip. The rooms are spacious, though the bath is really small. It was clean, dust free and the staff was warm. My only compliant is that room service could be better, but hey the restaurant was a treat.

Review collected in partnership with Hilton Hotels & Resorts

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Jevonne, Thank you for taking time to write a review about your experience at our hotel. I am sorry to hear that our room service was not to your satisfaction. I've personally looked into this matter and you will be refunded the purchase on the item that did not meet your expectation. I thank for bringing this to our... More 

Indianapolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel. Staff was friendly and very accommodating. Room was clean, quiet and nice. Food was excellent - both in-room dining and group catering for our three-day meeting. I would recommend this hotel to anyone for business or pleasure. Location was very convenient with lots of shopping and restaurants nearby.

Review collected in partnership with Hilton Hotels & Resorts

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Christiane, Thanks so much for taking time to write such a great review on the Hilton Columbus/Polaris! I'm thrilled that you were pleased with your accommodations, our food and our customer service. I will make sure to let all our associates know what a great job they are doing. Thank you for recommending our hotel for both business meetings... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We ( my wife and I ) like to get away for a few days from time to time. Coming to Columbus is a couple of hours, near family and located near a lot of activities and shops. we stayed for 4 nights. Hotel was bright, clean and inviting. there were 3 or 4 wedding parties the same weekend but... More 

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Rick, I wanted to thank you very much for writing such a wonderful review on the Hilton Columbus/Polaris! I'm so glad that you and your wife decided to stay at our hotel for your getaway. Thank you for recommending our hotel to all TripAdvisor readers. By the way, I too enjoy the hot Krispy Kreme doughnuts! We hope you... More 

Houston
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Convenient for me in Polaris area for business; nice, large lobby; clean rooms and friendly, competent staff Didn't rent a car, and was shuttled to and from dinner and appointments in the area; drivers were very accommodating and friendly Room size was good, but one weird thing: the shower was very narrow; seems like some other unused space in the... More 

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Maple Heights
1 review
5 of 5 stars Reviewed 3 weeks ago

This place was beautiful! Perfectly located near a shopping mall, with great food and stores to go into. Also, very clean and spacious. The staff was great and the digital check-in and out process was convenient. I definitely recommend this hotel for others!

Review collected in partnership with Hilton Hotels & Resorts

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Cincinnati, Ohio
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed for just one evening in July. The lobby is very large and cheerful. Our room was bright and cheerful as well. A better than average sofa and ottomans in the King room near the windows. Everything was higher quality than the rest of the hotels around that exit. We would definitely stay there again! Very... More 

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Nancy H, General Manager at Hilton Columbus/Polaris, responded to this review

Dear Jenny, Thank you so much for taking time to write such a wonderful review on the Hilton Columbus/Polaris! Even though you were only able to stay one night, I'm glad to hear that you felt our hotel was of high quality and that you would definitely stay with us again. We look forward to your return! Sincerely, Nancy Howard... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay at the hotel. The most impressive was the bed. I got a good night sleep every night without waking up with back pain. The rooms were clean and the service was great. I will stay at this hotel again when I visit Columbus.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
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