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Extended Stay America - Columbus - Easton

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4200 Stelzer Road, Columbus, OH 43230
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Extended Stay America - Columbus - Easton
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83 Reviews from our TripAdvisor Community

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Williamstown, West Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Check in and check out we found was very easy. Great rate for one night. The room was clean. We didn't have a need for the kitchen, but the refrigerator came in handy. The hotel itself was quiet. The lobby was quite comfortable and welcoming. Close to shopping, which the wife loved!

Helpful?
Thank Barb P
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

Thank you for taking the time to write a review of your stay. It’s great to read that we were able to accommodate your needs with our comfortable rooms and convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Lexington, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Had many issues. Came in late to a room that smelled awful, many cleaning issues including food still in the refrigerator. Changed rooms. No dishes in room. Had to wait an hour to get dishes. I realized I was double-charged and called to fix. At one point spoke with Regional manager who was absolutely no help.

Helpful?
Thank Silversales
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

Thank you for providing us with details about your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have coached our front desk staff on our billing procedures and retrained our housekeeping staff. I will also make sure we are responding to guest needs in... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Every time I've come to Columbus I've stayed at this location and have been satisfied with the service and room every time. Great customer service the room was clean great location and I highly recommend this hotel.

Helpful?
Thank Candace J
Irving, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed here from Oct2015 to Jan2016. It was a wonderful experience. A very friendly front desk. Definitely need to mention about Cherry and Paul. They gave very good smiling face everytime and all the time. When we stay away from family, we need to see some smiling faces around. Neat and clean hotel. The room service personal are... More 

Helpful?
Thank Dhamodharan_Krishnan
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

Thank you for your wonderful review of our property. I am glad to read that you were pleased with our convenient location and comfortable accommodations. I truly appreciate your kind comments regarding our friendly customer service! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Union Furnace
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Traveling with someone in a wheelchair can be challenging and finding the right hotel is a must. ESA-Columbus-Easton was a great place to stay for us. The room was spacious and the wheelchair was able to be operated in the room without issue. Clean room, friendly staff, reasonable price...this place has it all. Also located perfectly across from Easton Town... More 

Helpful?
Thank Bethany Z
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to accommodate your needs with our spacious rooms, convenient location and friendly customer service. I’m thrilled that you found our hotel to be a great value! The staff and I would like to thank you again for posting... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2015 via mobile

Our family is loving our stay at the Easton extended stay! Especially in such a busy time of year, this hotel has the best location and value! Mr. Paul Boettcher was a great help and made sure that our stay is very comfortable. I highly recommend this hotel.

Helpful?
1 Thank B G
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our friendly customer service. It is so rewarding to read that you had a great stay with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
4 of 5 stars Reviewed December 19, 2015 via mobile

Cleanest rooms ever no fear of walking on the floors barefooted ! Will be back again! Quite and very safe with the night security. And front desk employees were the best!! Very helpful and nice with our situation.

Helpful?
Thank Donna F
Level Contributor
14 reviews
5 of 5 stars Reviewed December 15, 2015

I was traveling to Northern Ohio from Indy and this was a perfect place to stop and visit because of the Easton Mall. The hotel staff and management were very accomodating, Cheri and Paul the assistant manager provided excellent customer service. They exceeded my expectations. The room was clean, the hotel was quiet, and I definitely had enough pillows lol... More 

Helpful?
Thank Richard R
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to read that our staff provided you with great customer service. I’m thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to... More 

Kensington, MD
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed December 15, 2015

I stayed at this hotel twice this summer. Extended Stay properties are ideal for me when I travel for business. They offer a good, clean and spacious suite complete with kitchen and free WI-Fi that works well. This location was no exception. Please know that breakfast is minimal, so plan on cooking your own or eating that meal out.

Helpful?
Thank rich4205
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our comfortable accommodations, convenient location and our reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Usa, Japan
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 9, 2015 via mobile

This hotel is ok however we had so many people making tons of noise at 2,3,4,5am. Moving furniture, banging doors, etc. felt a bit scared cause all commotion. In addition some of towels had hair stuck in it. We brought our own towels. Front desk seemed friendly.

Helpful?
Thank Lm551a
Manager_11525, General Manager at Extended Stay America - Columbus - Easton, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are monitoring noise levels in our hotel as well as carefully inspecting our linens. We continually work to improve our hotel, so I really appreciate you providing us... More 

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