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Extended Stay America - Columbus - Worthington

2.5 of 5
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7465 High Cross Boulevard, Columbus, OH 43235
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Extended Stay America - Columbus - Worthington
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Ranked #101 of 142 Hotels in Columbus
A recent review
4 of 5 stars reviewed 2 weeks ago
WestSideGal Ohio
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44 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Columbus, OH
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago

I had read the reviews on trip advisor of this property and they were mixed. I do trainings up the street and this is the closest hotel. I gave the information to one of my trainees and what a disappointment. She said there were flying ants in her room!!! How disgusting. There was wi-fi but it was cheap and did... More 

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Ohio
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel very much fit our needs for an overnight stay prior to an early flight the next morning. Clean, comfortable, updated facility. A small kitchenette was available for use; however, no dishes or utensils were kept in the room. They did appear to be available upon request - but we did not make the attempt for such a short... More 

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Akron, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We arrived to find out all that was left was a Smoking room, despite our reservations made over a week prior to the date. The clerk was somewhat apologetic, but there was nothing we could do because all hotels were booked due to the OHSAA state meet in progress. The room was disgusting, I would not stay again. The room... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have used your feedback as a training tool for our staff to make sure we are thoroughly cleaning and inspecting rooms before guest... More 

Ottawa, Ohio
1 review
5 of 5 stars Reviewed April 8, 2015

I booked my hotel through priceline and was very pleased with the accommodations. Check-in at 7 p.m. was fast and easy. The service was excellent, and we were able to get extra pillows, toiletries, and dishes with no difficulty. My only complaint is that "breakfast" is only muffins, to-go breakfast bars, and coffee/hot cocoa. Of course, there is a kitchen... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you for your glowing review of our hotel. I am thrilled to hear you were pleased with your stay. We pride ourselves on being a great value for our guests as well as providing our guests with the best possible customer service. The staff and I would like to thank you again for posting your review. We look forward... More 

Upstate NY
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed March 30, 2015 via mobile

stayed for a night after long drive. No trouble with check in at 1:00am. Room was clean and comfortable with queen bed, chair/ottoman, tv, and small kitchen area. We appreciated the full size refrigerator as we had food to store. Room was quiet but hallway was very cold - room was warm. Grab n go breakfast was fine for us... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you so much for posting a review of our property. It's great to hear that our hotel was able to meet your needs after a long drive. I'm proud of our staff for providing you with a comfortable stay at a great value. Thank you again for sharing your experience with us. We would love to see you again,... More 

Lexington, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 27, 2015

Very poor communication. I am a CLC member and checked in at 8:20 pm and was told over the phone that I would have until 7:30 pm the following night to check out. Well I checked in at above listed time and then went to work at 9:00 pm the same evening and then returned to my room at 10:30... More 

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Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you were woken up before your departure time. I met with the staff, and we will review the proper CLC procedures to ensure that this is not repeated with any other CLC guests. Thank you for sharing your experience with us. I would be happy to speak... More 

washington wv
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 6, 2015

I stayed here the weekend after Christmas and was very pleased with the accomodations. The room was really clean and the bed was comfortable. I like having a kitchenette to cook. I wouldnt recommend paying the advertised price from the hotel as you can get this hotel almost always for $40 or less per night on wholesale website.

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Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you for your great review of our property. I am glad to read that you were pleased with your fully equipped kitchen and your comfortable bed. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Chicago, United States
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 6, 2014

And for me, that is saying a heck of alot. The main reason is the staff by far. Lori the manager has the best staff and she maintains this ESA pretty well. They were the usual ESA studio rooms. Everything was functional and working fine. Occasionally the hot water took minutes to warm and heat, but for my 11 months... More 

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Manager_11525, Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you for your positive review and your kind words regarding our team. We strive to take care of our guests and take pride in maintaining our hotel. It was our pleasure to provide you a home away from home while you were in Columbus for nearly a year. It is my hope that if you return to Columbus you... More 

Roaming Shores, Ohio, United States
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 5, 2014 via mobile

Staff was friendly; rooms were ok. I received one night free because I had very large beetle bugs of some sort living in my bathroom. Hated walking through cigarette smoke zone upon entering and exiting hotel. Liked that dogs were allowed, but people let them bark too much.

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Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

I am very pleased to read your remarks about our wonderful staff. However, I am very sorry that you had problems with pests in your room. To ensure that a situation like yours doesn't happen again, my team is working proactively to check for pests in all of our vacant rooms. As well, I am sorry that you experienced noise... More 

1 review
1 of 5 stars Reviewed September 7, 2014

The lobby is dirty and dingy. The room has a terrible stench. The air from the heater smells old, musty, and burnt. The room decor is plain and cold. I'm afraid to sit on the furniture. I will never stay here again and will never recommend this place.

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