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Extended Stay America - Columbus - Worthington

2.5 of 5
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7465 High Cross Boulevard, Columbus, OH 43235
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1 room 1 adult
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Extended Stay America - Columbus - Worthington
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49 Reviews from our TripAdvisor Community

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Woburn, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Police pose as prostitutes using this hotel all the time. Not exactly a family/business friendly environment. The traffic is also terrible during rush hour. The area has an isolated feel to it however. And there is a train which loudly blares at about 3 am daily.

Helpful?
Thank secretshopper9999
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is truly regrettable. We are very sorry for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. I am grateful for the feedback you provided... More 

Columbus, Ohio
1 review
1 of 5 stars Reviewed January 4, 2016

We had a room on the 4th floor.......it was completely dirty. Carpets were not vacuumed, trash in all dressers and cabinets, and the sheets on bed were dirty. The sheets had nail clippings and hair throughout, Also room had a bad smell. I honestly don't think it was cleaned from the prior guests.The only thing that has looked like had... More 

Helpful?
Thank ash19543
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our staff on our cleaning and room inspection procedures. I really appreciate you bringing this to our attention. Please feel free... More 

Great Falls, Montana
2 reviews
2 of 5 stars Reviewed August 7, 2015 via mobile

I'll begin by saying how friendly and accommodating the staff were. However, we had booked a nine night stay, but left after the first night and went to the Holliday Inn. The first room they checked us into had one side of the curtains hanging half way off the rod, and the toilet wouldn't flush. We moved to a more... More 

Helpful?
Thank Jack & Jean A
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you for taking time to write a review of your stay. I appreciate your kind comments regarding our staff; however, I sincerely apologize that our stay was not to your expectations. In response to your feedback, I am pleased to let you know we are in the process of renovating our rooms. I really appreciate you bringing this to... More 

Ravenna, Ohio
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 28, 2015

As another reviewer stated, if you pay the standard rate for this room, you may leave wanting more. Luckily it was easy to book a room at a site that offered a heavily discounted rate. For the amount I payed, I was pleased. The hotel was clean and updated. Room had a full kitchen , a desk, flat screen TV... More 

Helpful?
1 Thank bridgeofsouls
New York City, New York
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 6, 2015

If I had paid the rack rate for this room, I might have felt I did not receive my money's worth. But it's often possible to book this through discount sites, where it becomes a good value. The rooms are a bit frayed around the edges, but in decent repair, and the layout was comfortable enough. Also quite important to... More 

Helpful?
Thank Timon88
Manager_11525, Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that our checkout time is 11 AM, and for any inconvenience this policy may have caused you. We are pleased to know that we were able to provide you with a clean and comfortable room. Thank you again for your review. It would be our pleasure... More 

Columbus, OH
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed June 23, 2015

I had read the reviews on trip advisor of this property and they were mixed. I do trainings up the street and this is the closest hotel. I gave the information to one of my trainees and what a disappointment. She said there were flying ants in her room!!! How disgusting. There was wi-fi but it was cheap and did... More 

Helpful?
Thank Barbara B
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. In response to your feedback, I am contacting our outside vendor to make sure this issue is quickly resolved. Our team is committed to satisfying our... More 

Ohio
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 19, 2015

This hotel very much fit our needs for an overnight stay prior to an early flight the next morning. Clean, comfortable, updated facility. A small kitchenette was available for use; however, no dishes or utensils were kept in the room. They did appear to be available upon request - but we did not make the attempt for such a short... More 

Helpful?
Thank WestSideGal
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that we were able to accommodate your needs with a comfortable stay at a reasonable rate. I’m thrilled you had a great stay at our hotel. The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

Akron, Ohio
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 10, 2015

We arrived to find out all that was left was a Smoking room, despite our reservations made over a week prior to the date. The clerk was somewhat apologetic, but there was nothing we could do because all hotels were booked due to the OHSAA state meet in progress. The room was disgusting, I would not stay again. The room... More 

Helpful?
Thank Liz S
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have used your feedback as a training tool for our staff to make sure we are thoroughly cleaning and inspecting rooms before guest... More 

Ottawa, Ohio
1 review
5 of 5 stars Reviewed April 8, 2015

I booked my hotel through priceline and was very pleased with the accommodations. Check-in at 7 p.m. was fast and easy. The service was excellent, and we were able to get extra pillows, toiletries, and dishes with no difficulty. My only complaint is that "breakfast" is only muffins, to-go breakfast bars, and coffee/hot cocoa. Of course, there is a kitchen... More 

Helpful?
Thank Amy R
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you for your glowing review of our hotel. I am thrilled to hear you were pleased with your stay. We pride ourselves on being a great value for our guests as well as providing our guests with the best possible customer service. The staff and I would like to thank you again for posting your review. We look forward... More 

Upstate NY
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed March 30, 2015 via mobile

stayed for a night after long drive. No trouble with check in at 1:00am. Room was clean and comfortable with queen bed, chair/ottoman, tv, and small kitchen area. We appreciated the full size refrigerator as we had food to store. Room was quiet but hallway was very cold - room was warm. Grab n go breakfast was fine for us... More 

Helpful?
Thank Upstatefamily
Manager_11525, General Manager at Extended Stay America - Columbus - Worthington, responded to this review

Thank you so much for posting a review of our property. It's great to hear that our hotel was able to meet your needs after a long drive. I'm proud of our staff for providing you with a comfortable stay at a great value. Thank you again for sharing your experience with us. We would love to see you again,... More 

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